October 2025 Apartment News Magazine

Page 1


The Multifamily SoCal Team

Apartment News

CALENDAR OF EVENTS

OCTOBER

1 - CRHP #5

Wednesday, 8:30 am–12 pm, Online

2 - Apartment Repair & Maintenance Series (Advanced)

Thursday, 9 am–1 pm, BuffalO mainTenance, Buena park

6 - Welcome Home OC

mOnday, 10–11 am, Online

7 - Domestic Violence featuring Laura’s House

Tuesday, 10–11 am, Online

8 - CRHP #6

Wednesday, 8:30 am–12 pm, Online

9 - Apartment Repair & Maintenance Series (Advanced)

Thursday, 9 am–1 pm, BuffalO mainTenance, Buena park

14 - Committee Meetings

Tuesday, 9 am–5 pm, Online

15 - CRHP #7

Wednesday, 8:30 am–12 pm, Online

16 - Apartment Repair & Maintenance Series (Advanced)

Thursday, 9 am–1 pm, BuffalO mainTenance, Buena park

20 - NAA Western Region Legislative Advocacy Academy mOnday, 9 am–5 pm, aaOc Office

21 - Board of Directors Meeting

Tuesday, 6 pm, Online

21 - NAA Western Region Legislative Advocacy Academy

Tuesday, 9 am–5 pm, aaOc Office

22 - CRHP #8

Wednesday, 8:30 am–12 pm, Online

23 - Apartment Repair & Maintenance Series (Advanced)

Thursday, 9 am–1 pm, BuffalO mainTenance, Buena park

23 - Riverside MultiFamily Mingle

Thursday, 6 – 8 pm, One11 apTs., cOrOna

28 - Sexual Harassment Prevention Training

Tuesday, 9 – 11 am, Online

29 - CRHP #9

Wednesday, 8:30 am–12 pm, Online

29 - General Membership Meeting

Wednesday, 7 pm, elks lOdge, sanTa ana, see page 5

Apartment News

30 - Apartment Repair & Maintenance Series (Advanced)

Thursday, 9 am–1 pm, BuffalO mainTenance, Buena park

30 - Multifamily Monster Mash: Bowling Tournament & Costume Contest

Thursday, 6–8 pm, BOWlerO, The disTric T aT TusTin

NOVEMBER

3 - Intellirent Screening & Marketing

mOnday, 10–11 am, Online

4 - SB 721 Balcony & Deck Inspection Seminar

Tuesday, 10–11 am, Online

5 - CRHP #10

Wednesday, 8:30 am–12 pm, Online

6 - Member Orientation

Thursday, 10 am–3 pm, educaTiOn cenTer

11 - Veteran’s Day

Tuesday, Office clOsed

11 - NAA Assembly of Delegates

Tuesday, aTlanTa, ga

12 - CRHP #11

Wednesday, 8:30 am–12 pm, Online

12 - NAA Assembly of Delegates

Wednesday, aTlanTa, ga

13 - Fair Housing Certification Training

Thursday, 9 am-12 pm, Online

13 - NAA Assembly of Delegates

Thursday, aTlanTa, ga

18 - Committee Meetings

Tuesday, 9 am–5 pm, Online

18 - Board of Directors Meeting

Tuesday, 6 pm, Online

27 - Thanksgiving Day

Thursday, Office clOsed

28 - Day After Thanksgiving friday, Office clOsed

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

The Resources You Want — The Representation You Need — Since 1961

1601 E. Orangewood Avenue, Suite 125, Anaheim, CA 92805 (714) 245-9500 • www.aaoc.com

n Executive Director – David J. Cordero

n Editor in Chief – David J. Cordero

n Advertising & Sales Director – Debbie M. DiBernardo

n Design & Production – Dave Moeller/Graphic Angles

n Printing – Sundance Press

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher

is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS

Officers

n President John Tomlinson

n First Vice President Denise Arredondo

n Second Vice President Stefanie Koslosky

n Vice President Legislative Council Amy Fylling

n Treasurer Laurel Dial

n Secretary Julia Araiza

n Sergeant at Arms Christine Baran

n Immediate Past President Frank Alvarez

Directors

n Alan Dauger n Rick Roshan

n Craig Kirkpatrick

Directors Emeriti

n Ronald Berg n Stephen C. Duringer

n Vicki Binford n Jerry L’Ecuyer

n David A. Cossaboom n Nick Lieberman

n Nicholas Dunlap n Edward Masterson

Your Voice Matters

Isimply cannot acknowledge, compliment, and recommend enough

Chip Ahlswede’s article in the September issue of Apartment News entitled, “The Intel You Need—That You’re Not Getting.”

His tripartite approach recommends the following:

• “First Step—Sign Up for Updates

• Second Step—Join, Attend, Lead

• Third Step—Learn and Interact.

BONA FIDE MORTGAGE

multi-family owners since 1983

In the article, he recommends calling your elected officials’ offices to provide your name and officially register your position on the bills at hand. Through personal experience and my own research, I can confirm that legislative offices do monitor, record, and tabulate correspondence on bills. And I am continuously impressed with the amount of time and resources they commit to hearing from their constituents. This only reinforces the title of this message, “Your Voice Matters.”

Ahlswede suggests making calls in addition to submitting emails as outlined in our association’s “Red Alert” email campaigns, which provide predrafted emails with a simple click of a link—that can then be emailed directly to the elected official.

Before you contact your legislators, I have one important request—be

I recently spoke with a real estate appraiser who held different political

philosophies than my own. He offered sage wisdom that I will remember for the rest of my days.

“We may belong to different political parties, but we are all people,” he said.

So, please, when communicating your points of view on bills to your legislators and their staff members, remember to treat them respectfully and with dignity.

Finally, in the past, I have referred members to the AAOC website for information and updates, but I’d also like to encourage you to read Apartment News cover to cover, each month, as Ahlswede’s recent contribution is an example of the many ideas worthy of keeping top-of-mind.

Yours, very sincerely and respectfully,

Wednesday, October 29, 2025 • 7 p.m.

The Top Five Operational Mistakes You Might be Making and Didn’t Know It

Sponsored by:

Additional Business:

• Election of 2026 Board of Directors and Officers

• Vote on proposed bylaws amendments

• Recognition of milestone membership anniversaries (10, 20, 30, 40, 50, & 60 years)

Santa Ana Elks Lodge 1751 S. Lyon St. Santa Ana, CA 92705

California’s rental housing laws are constantly changing and becoming more complex for property owners and operators. If your policies and practices aren’t changing to comply with the laws, you could be setting yourself up for costly lawsuits and penalties.

Hear from two veteran rental housing professionals about the operational mistakes you might be making and not even know it—and what you should do immediately to protect yourself.

Topics will include:

• Comfort and assistance animal compliance

• New photo documentation requirements

• AB 1482 Refresher:

– Evictions – Rent increases – Relocation assistance

• “Section 8” vouchers

• Screening Fees

Moderator:

Panelists:

James Lewis Vice President of Property Management
David Cordero Executive Director Apartment Association of Orange County
Nicholas Dunlap Founder & President Spadra Property Company

Legislature Set its Sights on Automated Decision Systems

The legislature has completed hearings and action on bills that were introduced this year. There is a lot of good news—and yes—some bad news, too.

One issue the legislature will not leave alone is the issue of automated decision systems. We will feature one of the biggest bills of the year, which thankfully was stopped on the final day the legislature met this year.

AB 1018 (Bauer-Kahn) would have regulated the use of “automated decision systems” (ADS). It would have placed significant obligations on developers and deployers (users of ADS) of such systems designed or used to make or facilitate “consequential decisions.”

Current law pursuant to the California Consumer Privacy Act (CCPA) grants consumers a bundle of rights with regard to their personal information, including enhanced notice, access, and disclosure; the right to deletion; the right to restrict the sale of information; and protection from discrimination for exercising these rights. The Consumer Privacy Rights Act (CPRA) amends the CCPA and creates the California Privacy Protection Agency (PPA) which is charged with implementing these laws, promulgating regulations and carrying out enforcement actions. Existing law also establishes the Fair Employment and Housing Act, Unruh Civil Rights Act and defines “trade secret” as information including a formula, pattern, compilation, program, device, method, technique or process that meets state law.

The bill requires all developers of a covered ADS that was first deployed, or made available to potential deployers before January 1, 2026, to conduct an initial impact assessment on the covered ADS before January 1, 2027, and annually thereafter. For covered ADS first deployed or made available on or after January 1, 2026 the developer shall conduct an impact assessment before initially deploying it or making it available to potential deployers and annually thereafter.

The bill would have also required developers that sell licenses or otherwise transfers a covered ADS to a potential deployer to provide that deployer with specified information which the deployer is required to follow. Developers would be authorized to make reasonable “redactions” from documentation to protect trade secrets and directs deployers to precisely follow forms and documentation. Developers would be required to designate at least one employee to oversee compliance and conduct prompt and comprehensive reviews of any credible compliance issue raised to that compliance employee.

Deployers would also be required to provide those that are covered an opportunity correct or dispute consequential decisions for which personal information was collected and processed (which has a remarkable impact on our industry should any owner or agent use ADS).

The bill also provides the conditions under which a deployer assumes

the responsibilities of a developer—a standard which would be very difficult to be compliant.

AB 1018 also provides that within 30 days of receiving a request from the state Attorney General (AG) for an impact assessment a developer or auditor or a covered ADS shall provide an unredacted copy of the document to the AG. The AG would be authorized to share these materials with other law enforcement entities.

The measure also authorizes enforcement actions against developers, deployers or auditors to be brought by public entities.

Courts would be authorized to award a prevailing plaintiff in such actions specified remedies, including a civil penalty of up to $25,000 per violation.

The author argued that the use of algorithms that power ADS are subject to unrepresentative data, faulty design, flawed structures, bad classifications etc. These “shortcomings can result in biased, discriminatory or unfair outcomes.” The author states that ADS can hurt the people they are meant to help. AB 1018, according to the author provides the necessary guardrails by regulating the development and employment of an ADS used to make consequential decisions. The Assembly Member further comments that ADS plays a consequential decision hidden from consumers. Consumers should “have the right to be well informed of how these ADS

• Bi-lingual staff

Tenant screening

Rent collection

Orange County Property Management is a family owned professional management company with over 30 years of trusted services and experience, that has been known as a recognized leader in real estate management industry in providing the highest quality management service at affordable rates. Our staff is composed of skilled managers who are trained to think as owners and use their entrepreneurial expertise to find effective solutions to all property-related issues so that the goals and needs of our clients and tenants are met.

• Online landlord and tenant portals

• Tenant screening

• Landlord/tenant interaction

• Maintenance supervision

• Inspections as necessary or by request

• Legal updates—local and state laws

• Bi-lingual staff

• Evictions and collections

• Prepare and file year end 1099’s

• 24/7 emergency response

• Advertising—extensive local and web presence

• Showings—7 days a week by appointment

• Rental agreement execution and enforcement

• Rent and security deposit collection

• Lease renewal negotiations

• Maintenance and “rent ready” repairs

• Financial record-keeping and bill paying

• Serving legal notices and legal proceedings

• Move-in and move-out reports

• Monthly financial accounting owner statements

Communicating with Difficult Residents

We’ve all had encounters with tenants that make our business challenging. You know the ones who create problems for their fellow residents, demand extra attention from onsite property management staff, or are self-credentialed lawyers who challenge any and every decision made related to the management of your rental community. If you haven’t yet experienced this—your time will come!

All joking aside, these scenarios happen everywhere, in every business, and in every organization. Communicating with challenging residents in challenging situations requires an additional level of calm demeanor, assertiveness without being aggressive, and a focus on building a long-term relationship of mutual respect.

Recently, on the “Diary of a CEO” podcast, host Steven Bartlett welcomed attorney and speaking coach Jefferson Fisher on to discuss how to reframe your communication style—especially as it applies to individuals with whom you don’t get along—in a manner that focuses on achieving your goals and building a

better relationship with the individual. The full podcast can be found by following this link—https://www.youtube.com/ watch?v=zsuOSDb7gzQ&t=3s or by going on YouTube and searching “Diary of a CEO Speaking Coach Jefferson Fisher. It first aired back in April of 2025. Truth be told, these exact techniques are what we employ at the Apartment Association of Orange County when interacting with government officials and staff in order to make sure your interests—as our members—are well represented and effectively communicated. The full podcast is over two hours long and well worth your time. That said, here is a quick guide to the key take aways from this podcast—and how you can apply them to your property management practice.

When Conflict Arises—Utilize Strategic Pauses

Often our first instinct in a conflict is to stand your ground and match energies. Philosophers from the Stoics to Machiavelli have long asserted that doing so gives away your power in the conversation. Rather than elevating your communication, take a moment and don’t react instantly. Instead, choose to take a quick moment to calmly pause and clarify with a neutral-toned comment asking the other person to clarify: “I didn’t catch that, could you please repeat it? Doing so shifts the focus back to the individual to reflect on how they are acting and instead offer a modified response that does not come across in such a con-

frontational manner. This pause and change in tone shifts the power back to you, signaling your composure and commands respect in the situation.

The Goal is to Build Agreement— Not Win the Argument

The tenant is likely to be a part of your community for several years. Knowing this allows you to prioritize the long-term relationship with the individual over “winning the argument.” Doing so effectively also establishes a baseline for mutual respect and prevents the tenant from focusing their attention on proving you wrong wherever possible. The best way to do so is through framing the interactions with the tenant in a manner that is focused on collaboration and with the intent of problem solving. Simply restating their demands back to them and identifying what has been done to attempt solving their issues, followed with a simple request of, “What am I missing in solving this problem?” puts the onus back on the tenant to further clarify or explain their needs. Once they have done so, restate the request back to the tenant with an emphasis on the desired outcome. This is a better path towards agreement than arguing with the individual.

Don’t Apologize—Be Firm and Assertive, Without Being Aggressive

Phrases such as “I am just trying to accomplish X” or “unfortunately we are required to do Y” become passive points

that enable the tenant to re-address the issue with you on the defensive. Instead, provide clear, respectful comments such as “Please submit your request using the correct form/app/submission by Wednesday and we can look into it,” or “Thank you for your prompt payment/ response/ request.” Communication in this manner provides clarity, respect, and reinforces the professionalism your company provides.

Short and Clear Statements Create Less Confusion

There’s an old line in politics that “If you’re explaining, you’re losing.” The meaning of the phrase is that if your position is not clearly articulated in a short, memorable, and substantive manner—you are inviting criticism that will undoubtedly come soon. Long explanations are the foundation for a lot of these negative encounters. Rather than long memos or emails, provide

simple, direct, one-or-two sentence directions. If details are necessary, provide the opportunity to obtain them— “Please review and sign the updated lease, and if you have any questions, please let me know.”

Rather than Apologies, Be Appreciative

Statements like “Sorry for the late reply” puts your communication in a defensive position that invites negative emotions. Instead, provide statements that show respect and appreciation such as “Thank you for your patience.” Doing so removes the self-deprecating tone and puts in its place one of mutual respect and understanding of the situation.

Cultivate Confidence

People respond to confidence in communication. Doing so also encourages their communication to be confident and respectful. When providing notices or directions, do so in a manner that doesn’t invite resistance or questioning. For instance, if you are replacing smoke

detectors or tending to some other maintenance matter that requires entrance into the unit, do so directly— “We will be conducting our semiannual smoke inspector inspections next week and have scheduled to come to your unit on X day at Y time.”

Ask Questions and Foster Mutual Understanding

Issues often come to us as complaints masking underlying issues. The best way to get beyond that surface complaint is to ask questions that softly expose the issues beneath the surface. Offering questions that lead to better understanding can help reduce defensiveness and encourage creating collaborative solutions. Questions such as “Can you help me understand what you are experiencing?”, or “Where is this originating from?”, or “How is this experience impacting your day that we may be able to address?” are all ways to further that understanding—in a nonconfrontational manner.

MULTIFAMILY WINDOW & GARAGE DOOR SPECIALISTS

Experienced

Create Conversational Space

One-way communication on key events fosters discontent. Rent increases, changes to amenities, scheduled maintenance can all create discord with residents. Alleviating that discord could be as simple as a detailed advisory, holding a zoom session to discuss the issues, and providing full disclosure of what is predicating each issue. Allow the residents to air their concerns first, let them get their comments out, then provide them the detailed context as to what is being done to address their concerns. Do not be apologetic about what is happening, just be factual and forthright.

Manage Emotional Triggers with Professional Responses

When someone is acting in an angry or emotional manner, it is likely a reflection of their situation, not necessarily your action. Deescalating emotional interactions means providing a calm presence, being willing to bring the discussion to a close, to revisit later, or maintaining a staid, professional, and reserved demeanor until the situation stabilizes. Distance can also help to defuse the situation. Schedule a follow up discussion for a later date. When it’s time to reengage on the issue, have a fact-based conversation that also acknowledges and offers empathy for how the situation escalated. More often, than not, giving people time to reflect allows them to see their role in the situation getting out of hand. From that point you can address the situation with a better, calmer perspective.

Lead By Example

You can’t be there for every interaction. That’s why your staff, contractors, and other management personnel are essential in this effort. Providing the communications styles, actions, and reasoning behind the professional presence you want to create by setting your example is key to a consistent experience on your properties. Allow your team to mirror your communication styles:

• Provide paused responses

• Be clear and assertive

• Show gratitude instead of apologies

• Encourage a curiosity-based dialogue

• Know when empathy and diffusion are necessary

If your team models your style, you can ensure a quality experience for your residents.

Conclusion

Communication in the multifamily industry is essential to providing a positive living experience. Effective communication at every interaction—from maintenance calls to lease renewals— improves resident satisfaction, leads to less turnover, and strengthens the overall relationship that your team has with its residents.

Jefferson Fisher has made a career out of taking difficult discussions and making them effective communication points. Providing a similar experience with your properties and everyone involved—from your team to your residents—will help ensure a better interaction between everyone.

And this is also exactly how we keep tenants from organizing and demanding that the government step in where a better conversation could have taken place.

STATEMENT OF OWNERSHIP MANAGEMENT AND CIRCULATION

1. Publication Title: Orange County Multihousing Service Corporation/ Orange County/Apartment News

2. Publication No: 410000

3. Filing Date: 09/22/2025

4. Issue Frequency: Monthly

5. No. of Issues Published Annually: 12

6. Annual Subscription Price: $40.00

7. Complete Mailing Address of Known Office of Publication: 1601 E Orangewood Ave, Suite 125, Anaheim, Orange County, California 92805. Contact Person: David Cordero, Telephone: 714-245-9500

8. Complete Mailing Address of the Headquarters of General Business Offices of the Publisher: 1601 E Orangewood Ave, Suite 125, Anaheim, CA 92805

9. Full Names and Complete Mailing Addresses of Publisher, Editor, and Managing Editor: Publisher: Orange County Multi-Housing Service Corporation, 1601 E Orangewood Ave, Suite 125, Anaheim, CA 92805. Editor: David Cordero. Managing Editor: David Cordero, 1601 E Orangewood Ave, Suite 125, Anaheim, CA 92805

10. Owner (If owned by a corporation, its name and address must be stated and also immediately there under the names and addresses of stockholders owning or holding 1 percent or more of total amount of stock. If not owned by a corporation, the names and addresses of the individual owners must be given. If owned by a partnership or other unincorporated firm, its name and address as well as that of each individual must be given. If the publication is published by a nonprofit organization, its name and address must be stated.) Orange County Multi-Housing Service Corporation, 1601 E Orangewood Ave, Suite 125, Anaheim, CA 92805.

11. Known Bondholders, Mortgages and Other Security Holders Owning or Holding 1 Percent or More of Total Amount of Bonds, Mortgages, or Other Securities: None.

13. Publication Title: Orange County Apartment News.

14. Issue Date for Circulation Data Below: 10/1/2025

15. Extent and

16.

me above are correct and complete.

Questions & Answers

My sister and I are small operators, owning only two duplexes in Costa Mesa that we’ve had forever. We had our first vacancy in a while and we are about to advertise it. A friend of ours told us to check into the security deposit laws because they changed recently and only allow us to hold a single month’s security deposit, rather than the two months we used to require. Is that true? Are we really limited to a single month’s rent as a deposit?

Kind of…but there are a couple important exceptions. Civil Code Section 1950.5 governs all aspects of security deposits, and subsection (c) governs the maximum amounts you can collect. While the majority of owners are limited to a single month’s rent as security, the law makes an exception for you, due to the small number of units you own. Specifically, you are permitted to collect one extra month as security. In other words, provided you own no more than two buildings that collectively have no more than four rental

units, and the title to those properties is in the name of a natural person (or an LLC whose members are natural persons rather than a corporation) and the applicant/tenant is not a servicemember in the U.S. military, you may charge your tenants two months’ rent as a security deposit. On top of that, remember that as of this year (2025), you are required to take pictures of the unit prior to giving it over to the tenant.

I received an application from someone recently that happens to be the child of a friend of mine. Having known them for decades, I happen to know that the applicant has been in and out of rehab a couple times for drug and alcohol addiction. Kinda puts me in a bind. I reached out to my friend (her dad) and he assures me the kid has been clean and sober for more than a year and that I have, “nothing to worry about.” Hah! I know the applicant and he’s always been a good kid, but I really don’t want someone with addiction problems as a tenant. I am concerned about relapsing or causing problems for the neighboring tenants. Can I simply reject him on that basis?

Be careful how you approach this situation. Technically, you may not refuse to rent to an applicant simply because they are a former drug addict. Specifically, the Fair Housing Act prohibits rejecting applicants due to a past drug addiction because drug addiction is classified as a disability and protected under the fair housing laws. Still, the

circumstances that led to, or resulted from, the drug addiction are likely to show up as adverse tenant information in other ways. For example, most people with drug use issues will also have poor employment, credit, or tenancy histories. If your screening efforts reveal problems like those, and those negative marks run afoul of your objective rental screening criteria, you may reject the person as long as it is clear that the rejection is based on those reasons.

I messed up and rented one of my units to a law student! She seemed nice enough at first, until she showed up with a big dog last week. When I told her she is breaking her rental agreement and the dog would have to go, she “reminded” me that she is a law student who knows her rights, that the dog is a “support animal,” and that I am not allowed to make her get rid of it. When I asked her if she is disabled, she stated I am not allowed to ask her that question either, smiled, and said “good-bye” as she walked away! So, this is really a two-part question; first, is it true that I am not allowed to ask her if she is disabled; and, second, even if she is, what rights do tenants with support animals have? I am concerned if I push the issue, she will either show up with some fake doctor’s note or sue me for violating her rights! What should I do here?

First, it is important to recognize that while you are, in fact, permitted to ask them whether they are disabled (assum-

ing the disability is not readily apparent), you are not allowed to “push” tenants on the details or the nature of their disability. Of course, that restriction makes it very difficult for an owner or manager to prove that the tenant is lying about their disabled status. Still, that doesn’t mean you have to simply accept every tenant’s story that they are disabled and “need” a “comfort animal” in their apartment.

When determining whether you are required to allow someone to maintain a “comfort animal” is to determine whether the tenant is “a person with a disability.” In other words, the tenant has to “verify” their disability. If you determine that they are, in fact, disabled, the next question would be, what benefit does the animal give the tenant that enables them to have an “equal opportunity” to use and enjoy the apartment? In other words, the law still requires them to demonstrate a connection between their disability and the requested comfort animal. The most common way this is done is through a legally required report or letter from a health care practitioner that both describes the disability and explains how the animal’s presence will provide the tenant “full use and enjoyment” of the premises.

As you implied, many unscrupulous companies emerged on the internet who, for a fee, provide tenants with fake credentials for service animals and/or questionable letters from their “doctor” to fool landlords into allowing the animal. However, California legislators recognized the fraud taking place and made a small effort to curtail it back in 2022. Specifically, California implemented requirements for health care professionals providing such letters, requiring a clinical evaluation of the person claiming to be disabled by a professional who holds a valid and active license. Moreover, the professional must have had a “provider-client” relationship with the client for no less than 30 days prior to the request

for the letter. While that won’t prevent the sketchy applicant, tenant, or provider from writing or providing a fake letter, it is a small step in the right direction which allows you to look for those requirements in any letter provided by your tenant.

Importantly, even if you are unable to concretely prove your tenant is faking their disability, or the letter they provided is a phony, you are still permitted to require the tenant to sign an “Animal Addendum” which places reasonable conditions on your approval and that sets those conditions out in writing. For example, you are permitted to require the animal to be on a leash when outside the apartment, prohibit the animal from being a nuisance on the property, (e.g., barking all day while your tenant is away at work) and require the tenant to clean up after the dog if it defecates on the property. A well written Animal Addendum is the key to governing the situation in the likely event you end up accepting the animal.

I recently advertised a one-bedroom apartment for rent and, surprisingly, received a number of inquiries about it within the first 30 minutes of the ad being up. One of the people I spoke with told me he is looking for an apartment for his family which currently consists of him, his wife, and their only child. The bedroom in my unit is extremely small and I have traditionally found young, single professionals to be the only applicants interested in an apartment that size. When I discussed it with a friend of mine, she warned me to be careful because “the law” says I have to use a “2+1” occupancy standard and if I refuse, I could be sued. As I mentioned, this unit has a tiny bedroom. Do I really have to allow three people to rent the unit?

This is one of those areas in which there are multiple considerations and, while a 2+1 rule of thumb does exist, it isn’t set in stone. Furthermore, there are no clearcut answers and you’ll have to do a little digging into both state and

local laws to avoid investigations and/ or complaints.

First, recognize that The Uniform Housing Code (the UHC) is used by California to prevent overcrowding and to promote healthy living environments. Unfortunately, it uses the size of the bedrooms in the rental unit to determine a permissible number of people who can live there. The UHC’s guidelines state a bedroom must be no less than 70-square feet for a single tenant, plus an additional 50-square feet for each additional person. In other words, a 70-square foot bedroom allows a single occupant, and another occupant necessitates another 50 feet in that room, or 120 square feet, and so on. Under these state health and safety laws, there are two-bedroom apartments that could justify as many as ten people living there, because those laws use the square footage of the rooms to determine the permissible number of occupants. I know that sounds crazy to think of 10 people in a two-bedroom apartment, but that’s what the law permits if the square footage accommodates it.

Keep in mind, the California Civil Rights Department (CRD) uses a “two-plusone” rule as a “guideline” rather than a bright line rule. If an owner’s policy prohibits more than two persons per bedroom plus one additional occupant, you can reasonably anticipate an investigation and you will need to be able to legitimately justify your policy. Still, even if you use the “two plus one” rule as your criteria, that doesn’t necessarily mean you are in a safe harbor. Some cities have their own occupancy requirements, with some allowing more occupants per bedroom than the UHC. So be sure to check with your city to see if any such local laws exist before setting your occupancy standards. In most situations, a policy that limits your occupancy rates to three people in a onebedroom, five people in a two-bedroom, and seven people in a three-bedroom

Legal Q & A — continued on page 14

unit will keep you out of trouble. In your specific situation, even though the bedroom may be small, you are playing with fire if you say or do anything that implies you rejected a family to accept a single young professional, unless you can genuinely back up your decision with a legitimate, reasonable explanation.

The information is presented and intended to address the topic(s) covered above in a

general nature. There may be significant differences between jurisdictions with “rent control” and/or “just cause” ordinances, and the facts surrounding your specific situation should be presented to your attorney for review. The Brennan Law Firm is one of the most experienced and knowledgeable Landlord/Tenant law firms in Southern California, representing landlords exclusively in evictions. The firm may be reached at (626) 294-0500 or toll free at (855) 285-2230. Visit our website at www.MBrennanLaw.com for more information.

are used in life altering decisions.”

So, one asks why did the bill fail to make it to the governor? The cost of administration was a significant reason contributing to the decision by the author to stop forward progress. The State Controller’s Office stated that it could cost the state hundreds of millions of dollars annually. Counties will be required to review all the systems for compliance including tools used for online testing, hiring, permitting, case management, risk assessment and property management. Counties will incur costs of audits, training, staffing, disclosures, appeals process, data retention and potential legal exposure. The Controller’s Office estimates that the requirement for a large, complex agency such as the Controllers’ Office managing sensitive personal and financial data will be extremely expensive. Not only will the counties and Controller’s Office incur millions of dollars of costs, so will the Attorney General, Civil Rights Department, State Water Board, UC Health, Department of Health and Human Services, Department of Finance, Judicial Council, trial courts, and most every other state agency.

The sponsors of the bill, Service Employees Internation Union of California (SEIU) and TechEquity Action had marked this bill to be of the highest priority. The opposition, including AAOC and other rental housing associations, was nothing short of a huge list of pro-business entities.

Next month, we will feature bills that were signed by the Governor affecting our industry.

Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For questions regarding this article, please call AAOC at (714) 245-9500.

DEAR MAINTENANCE MEN

Dear Maintenance Men:

I want to install some Malibu type low-voltage landscape lights in the courtyard of my apartment building, and I need some advice. I looked at the selection at my local hardware store and I’m even more confused. Should I go wired or solar? Chuck

Dear Chuck:

Good question! Solar looks so attractive, and it is very easy to install. You can’t get more plug and play than sticking the light fixture in the ground and waiting for the sun to charge up the light. Unfortunately, as great as solar energy seems, it does have some drawbacks. The light produced is very poor and the fixture must be in direct sunlight to recharge. If you want to use it to simply mark a path, it will do a good job, but if

you want it to light up the path, it does not have enough power. To light up a path or area, a wired low-voltage system is best. You will need to determine how many lights you will use and the wattage of the bulbs in each fixture. Most fixture bulbs are LED; the wattage information will help you determine what size transformer and wire to use. Light bulbs range in wattage from 4 watts to 50 watts. Do not exceed the bulb wattage as dictated by the transformer. As an example: a 300-watt transformer will support twelve 25-watt light fixtures or thirty 10-watt fixtures. Transformers range from 88 watts, 100 watts, 200 watts and 300 watts. There are transformers that list their wattage as high as 600 watts and 900 watts. Typically, the 600- and 900-watt transformers allow the use of multiple cables from one transformer. As far as what gauge wire to use, again, wattage will determine the wire size. For Example: max 150-watts, use 16-gauge wire, 200watts, use 14-gauge wire, 300-watts, use 12-gauge wire.

Dear Maintenance Men:

Tiles on my shower walls are coming loose and falling off in multiple spots. I had a tub-to-shower conversion done about three years ago. What’s causing this, do I have to completely redo the walls, and is there a quick fix? Ben

Dear Ben:

Ouch! No, there is no quick fix for your problem. We have seen this issue many

times on shower conversion tubs. It is so easy to just poke a shower head in from the back side and finish the walls with tile and call it a day. The problem is that the existing walls surrounding the tub were not meant for the wet environment that a shower presents. Any little crack in the grout will wick water into the drywall and cause it to break down. As the walls become more waterlogged, the mastic holding the tile to the drywall comes loose. Now even more water can enter through the tile. The proper way to do this kind of conversion, or to repair previous conversions, is the same. Remove the existing drywall and replace it with cement boards such as Hardiback, Wonder Board, DuraRoc, etc. These materials are impervious to water. Any leaking of water through the tile grout will not result in mass delamination of the tiles. Once the cement board is installed, caulk all the seams and corners. Now you can install the tile over the cement board, grout the tile, and seal the grout lines. Your new shower should now last a lifetime or until you are tired of looking at the same tile for so long.

Dear Maintenance Men:

I’m very handy and like to do as much work at my building as I can. Saving money by not using “professionals” is also a very nice reward for my do-ityourself efforts. However, I realize it may not be in my best interest to always do the work myself. Exposure to certain liabilities, safety issues, or

just plain disgusting jobs are sometimes best left to the professionals and I don’t mind paying for that peace of mind. Can you help me decide which jobs should be left for the professionals and why? Allen

Dear Allen:

We are big fans of do-it-yourself jobs. However, some jobs do need to be left to the trained professional. Top of the list would be life and limb issues. Improper heating systems repairs can cause the greatest liability. Carbon monoxide is a known killer. Depending on your area, most gas supply companies will send a representative to inspect your heating system for free. Because of carbon monoxide, gas leaks, or fire, repairs to the heating system should always be left to the pros. When it comes plumbing, many of us are great do-it-yourself people. We consider most living space side of the wall issues fair game to DIY. But when the problem goes to the other side of the wall, such as mainline back-ups or when heavy equipment is needed to effect repairs, it is best to seek the pros. As an example: A mainline power snake machine can maim or kill in untrained hands. Not to mention the cost of retrieving a broken snake cable fifty feet down your main drain line. Weight-bearing structural repairs should be left to the professionals. Electrical repairs involving the breaker box or maybe even ground fault interrupter switches should be done by a trained pro. Because of the liabilities involved with chemicals, pest control should be left to the licensed companies involved in that type of work. This a short list, but if you keep in mind that “life or limb” issues should be delegated to the professional, you should be OK.

We need Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men” column, please email your questions to DearMaintenanceMen@gmail.com.

If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment. We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com

Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 30 years and frequently serves as a guest lecturer and educational instructor. Frank is the Immediate Past President of the Apartment Association of Orange County (AAOC) and chairs AAOC’s Education Committee. Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com.

Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board member of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.

COVER YOUR ASSETS

Half of Apartment Applications Are Fraudulent. Here’s How to Fight Back

“Get your facts first and then you can distort them as much as you please.”
Mark Twain

In today’s digital age, renter fraud is rampant. Multifamily operators must leverage technology to protect their investments and communities.

Recently, I had the opportunity to speak on a panel about resident screening and fraud. What struck me most from that discussion is just how dramatically the landscape has shifted in the last few years. Technology, which has given us incredible tools to operate and scale multifamily portfolios, has also created new and devastating vulnerabilities. The reality is stark: fraud is no longer the exception—it’s becoming the expectation.

Consider this: Greystar, the world’s largest apartment owner and operator, reports that in some U.S. markets, half of all applications they receive are fraudulent. That means one out of every two “qualified” renters on paper is, in fact, an imposter—someone pretending to be someone else. These are real applications, filled out with precision, but the identity behind them is manufactured.

Yardi, the leading property management software provider, adds another dimension to the problem. Through its RentGrow technology, which screens over seven million units nationwide, Yardi detects synthetic data every two minutes—24 hours a day, 365 days a year. This can include stolen or reused Social Security numbers, or worse, “Frankenstein” identities built by combining the name of a deceased individ-

ual with the Social Security number of a living person. These are not isolated cases. They are constant, relentless attempts to outsmart our systems.

And when fraudsters succeed, the outcomes can be devastating. Lost rent, property damage, costly evictions, and destabilized communities are only the surface-level consequences. At scale, unchecked fraud erodes investor confidence, strains operating budgets, and tarnishes the reputation of owners and operators who pride themselves on delivering quality housing.

Fighting Fire with Fire

Fraudsters are using technology against us. The only way to win is to use technology against them. That means moving beyond basic screening tools and implementing multi-layered, tech-enabled defenses that make it exponentially harder for bad actors to slip through. A strong strategy pairs the human element—trained on-site staff—with digital verification tools that leave little room for manipulation. For example:

• Identity Verification Platforms: Solutions that require photo IDs, cross-check government databases, and even use biometrics to validate identity.

• Income Verification Technology: Tools like Snappt analyze paystubs and bank statements to identify falsified or manipulated documents —an increasingly common tactic.

• Data-Driven Screening Systems: Advanced platforms, such as those offered by Yardi, flag inconsistencies, detect synthetic data, and continuously learn from new fraud patterns.

The most effective operators are not relying on a single layer of defense. They are weaving these tools together into a comprehensive framework, where applicants must pass multiple checks before receiving approval. It’s the same principle that makes financial institutions hard to defraud: each layer adds friction for fraudsters, while making it easier to identify legitimate renters.

The Human Factor Still Matters

Technology is critical, but it is not a substitute for human judgment. Leasing teams need to be trained to spot red flags in behavior, paperwork, and communication. Meeting prospects in person, when possible, adds another layer of confidence. Fraudulent applicants often avoid face-to-face interactions or provide vague answers when asked simple questions about their employment or residency history. Empowering staff with both training and techenabled tools creates the strongest shield. Some old school tactics still work, too. Consider inviting or requiring would-be applicants to the property before applying.

End-of-Session State Legislative Recap

The California Rental Housing Association (CalRHA) was able to stop this year many problematic bills, some of which were held in policy and fiscal committees, while others we were able to stop on the Floor.

Final Floor Fight Wins

During the final days of session, we prevented 522 (Wahab)—Just Cause for Rebuilds after Disasters, from being taken up on the Assembly Floor. This was a high priority tenant protection bill that our affiliates effectively engaged in over the summer recess. Another bill that we were able to successfully stop on the Floor was AB 1018 (Bauer Kahan)—Automated Decision Systems which was sent to Inactive on the Senate Floor. AB 1018 would have regulated the development and deployment of automated decision systems, many of which are used in the rental housing space.

Bills on the Governor’s Desk

One priority opposition bill made it to the Governor’s desk, AB 628 (McKinnor)—Habitability: Stoves and Refrigerators. This bill makes a dwelling that substantially lacks a stove or refrigerator that are maintained in good working order and capable of safely generating heat for cooking or safely storing food untenantable. We have submitted a veto request and will know by October 13th whether the bill is signed or vetoed by Governor Newsom. Another bill of interest pending on

the Governor’s desk is AB 246 (Bryan), the Social Security Tenant Protection Act of 2025. The Act authorizes a tenant of residential real property to assert Social Security hardship as an affirmative defense in an unlawful detainer proceeding based on the nonpayment of rent. Finally, AB 1414 (Ransom), allowing for an opt-out of landlordtenant internet service, is pending at the Governor’s desk, with both the National Apartment Association and the California Rental Housing Association opposed.

Bills opposed and stopped in their first house or in policy committee this year:

AB 1157 (Kalra/D, San Jose)—Just Cause and Rent Caps, which would have significantly altered the existing just cause and rent cap provisions established under AB 1482, the Tenant Protection Act of 2019.

AB 1240 (Lee)—Corporate Ownership has become a two-year bill, parked in the Senate Judiciary Committee.

AB 1248 (Haney)—Rental Fees failed in the Assembly on the Floor, where it was sent to inactive. AB 1248 would have limited the fees that a rental property owner could charge in addition to rent and have required those fees to be included in the rent and not charged as a separate fee.

SB 436 (Wahab)—Right to Redeem Tenancy, which would have changed the 3-day pay or quit statute to a 14-day pay or quit, died in the Assembly

Judiciary Committee. Although granted reconsideration, the bill was not set for a second hearing.

SB 681 (Wahab)—Housing, the Senate’s housing reform proposal, which included provisions that limit fees that rental property owners may charge tenants which failed to get a hearing in the Assembly Housing Committee and now is a two-year bill.

SB 789 (Menjivar)—Vacancy Tax —SB 789 would have required a person that owns commercial real property to register with the California Department of Tax and Fee Administration (CDTFA) and annually file an information return to report specified vacancy information, and (2) subject late and unfiled returns to a penalty of $100 per commercial property.

Price-related and other bills opposed and failed in, or were fixed in the Appropriations Committees:

AB 380 (Gonzalez)—Price Gouging —DEAD

AB 878 (Kalra)—Reasonable Accommodations for Victims of Domestic Violence—DEAD

SB 36 (Umberg)—Price Gouging: State of Emergency—NARROWED TO REMOVE GEOGRAPHIC EXPANSION

SB 52 (Perez)—Rental Rate Algorithms—DEAD

SB 384 (Wahab)—Preventing Algorithmic Price Fixing Act—DEAD

Recap — continued on page 22

Powering a Brighter Future for Orange County Residents

Orange County Power Authority offers residents and businesses a choice in electricity generation with the option to purchase more renewable energy for a healthier, more resilient community.

Energy Programs for Multi-Family Communities

OCPA is working to develop programs for multi-family communities to save residents energy and money while transitioning to a clean energy future. Help us learn what would work best for you and your tenants

Bills that CalRHA was able to negotiate amendments on in order to go neutral:

AB 414 (Pellerin)—Security Deposits—Amendments were agreed upon, to allow for mutual written agreements for alternative methods of refunding security deposits, clarify that the itemized statement can be provided by email or first-class mail upon mutual agreement, and account for managing

security deposit returns when multiple adult tenants reside in a unit.

AB 863 (Kalra)—Residential Rental Properties: Language Requirements

Instead of requiring a landlord to provide the tenant with a notice in Spanish, Chinese, Tagalog, Vietnamese, or Korean, as well as in English. Amendments were taken to instead have the Judicial Council create a summons containing the languages and make it available on their website.

SB 262 (Wahab)—Pro-housing Local Policies—This bill adds additional local policies related to housing stability, and homelessness as prohousing policies that the Department of Housing and Community Development (HCD) can consider in developing a pro-housing designation. We were able to have rent stabilization ordinance, funding for legal services for eviction defense and eviction prevention, as well as tenant protections amended out of the bill.

All three bills are pending on the Governor’s desk.

Conclusion

All in all, it was a successful year for CalRHA as we continue to advocate in the State Capitol, build key relationships with Legislators and the Administration, and represent the rental housing community in Sacramento and at the local level. The engagement by our members with their own representatives helped drive the success of the organization this year on the legislative front.

Assets — continued from 18

Protecting What Matters Most

Multifamily real estate is, at its core, a trust business. Investors trust operators to steward their capital, and residents trust owners to provide safe, stable housing. Fraud undermines both sides of that equation and the stakes are simply too high for us to rely on outdated processes or take a “good enough” approach to screening. Fraudsters are becoming more sophisticated every day, but so are the solutions available to us. Owners and operators who embrace these tools not only protect their financial interests—they safeguard the communities they are building and the trust they have earned.

In today’s environment, protecting your portfolio doesn’t just mean maintaining your buildings or filling units. It

Enhance Your Apartment Building’s Earthquake Safety

Many older apartment buildings do not meet current earthquake safety standards and often lack the modern amenities tenants seek. If your building was constructed before the mid-1970s, upgrading both its structural safety and interior design is highly recommended.

Seismic Upgrades with Modern Enhancements

Optimum Seismic, Inc. specializes

in making these upgrades seamless. Since 1984, we have handled thousands of retrofit, renovation, and adaptive reuse projects. Notable projects include converting the historic hotel in San Luis Obispo into a 48-unit mixed-use complex, transforming the Mayfair Hotel in Pomona into apartments with retail spaces, and repurposing Victorian homes for USC student housing.

Seismic retrofits provide a prime opportunity to modernize the building’s

interior. By opening up spaces, maximizing natural light, and enlarging key areas like kitchens and bathrooms, we enhance both functionality and appeal. Incorporating sustainable materials and energy-efficient appliances caters to today’s eco-conscious tenants.

Cost Efficiency and Minimal Disruption

Addressing structural flaws with a

seismic retrofit is crucial for protecting your investment and mitigating liability. Such upgrades can be executed with minimal disruption to tenants. Coordinating retrofits with other renovations can reduce costs and streamline the construction process. Combining projects minimizes redundancy, shortens management time, and optimizes the use of equipment, staffing, and storage.

Revitalize Living Spaces

Buildings from the 1950s, ‘60s, and ‘70s often feature compartmentalized layouts. Transforming these spaces involves removing unnecessary partitions and repurposing areas to enhance functionality. Open-plan designs, multipurpose rooms, and expanded private spaces can accommodate modern living needs and multi-generational households.

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Consider how the building’s exterior can enhance the interior. Large windows, terraces, and balconies can bring natural light inside and extend living areas outdoors. Thoughtful integration of landscaping and outdoor spaces can significantly improve tenant satisfaction.

Embrace Sustainability

Adapting and retrofitting older buildings is a sustainable choice. It avoids the environmental impact of demolition and new construction while preserving community character. Incorporating sustainable materials such as iron, wood, recycled aluminum, and plastic into your renovation can create distinctive and modern accents.

Upgrade Utilities and Incorporate Smart Technology

If electrical, plumbing, and HVAC systems need upgrades, addressing these simultaneously with your retrofit is prudent. This approach prevents future disruptions and integrates the latest efficiency standards. Additionally, consider incorporating smart technology to enhance convenience and appeal. Features like remote control for lighting and climate control are highly attractive to today’s tenants.

By upgrading your apartment building’s earthquake safety and modernizing its design, you not only protect your investment but also increase its marketability. Optimum Seismic, Inc. is here to assist you every step of the way.

About Optimum Seismic, Inc.:

To learn more about these risks and your options for protecting your rental property, visit optimumseismic.com or call 833-978-7664.

Refinancing Shock: What Apartment Owners Need to Know

California apartment owners are facing one of the toughest financing environments in decades. For years, historically low interest rates made acquisitions and refinancing manageable, with many owners locking in long-term debt at rates that kept cash flow strong. But as loans mature today, owners are being forced into a very different reality: refinancing often means paying two or three times more in interest than before.

Why This Matters Now

If your loan is coming due in the next 12-to-24 months, the impact could be significant. Higher debt service can wipe out cash flow, create negative leverage, or force you to inject fresh equity just to secure financing. Some owners are already finding that refinancing into today’s rates results in monthly payments so high that operating margins nearly vanish.

The Perfect Storm of Costs

This refinancing shock isn’t happening in isolation. Insurance premiums have soared, property taxes remain heavy, and everyday maintenance—whether it’s plumbing, roofing, or appliances— costs more than ever. Add debt service that has doubled or tripled, and the numbers simply don’t balance. What once looked like a reliable investment can quickly turn into a financial squeeze.

The Leverage Crunch

Lenders are also tightening their standards, requiring higher reserves and lowering loan-to-value ratios.

Deals that once financed at 70–75% are now coming in much lower. That means owners and buyers must bring significantly more cash to the table. For housing providers, this translates into less leverage, weaker returns, and diminished incentives to expand or reinvest in properties.

What Owners Need to Do

If your loan is coming due soon, don’t wait until the last minute. Start conversations with your lender early, run scenarios with your CPA or financial advisor, and be realistic about whether you’ll need to contribute additional equity. As a real estate broker, I have long-standing relationships with lenders who understand the nuances of these challenges and, in some cases, can provide access to some of the lowest rates currently available—helping owners explore solutions they might not see on their own.

One strategy many owners consider is an interest-only adjustable-rate mortgage (ARM), which can reduce monthly payments by covering interest only, providing crucial breathing room for cash flow while longer-term financing options are evaluated. While rates can adjust upward after the initial period, owners may still be able to secure competitive rates—particularly through lenders familiar with these complex refinancing situations.

Another key approach is negotiating directly with your lender to extend your current loan. Even a short-term extension can give you valuable time to prepare, stabilize your property, or position

yourself for refinancing under better terms. The key is not to wait— approaching your lender early strengthens your negotiating position and helps avoid being forced into a distressed sale. Acting now ensures you maintain control and flexibility, rather than reacting under pressure when the loan maturity looms.

Exploring these tools now—rather than scrambling at maturity—will give you the flexibility to decide whether to refinance, restructure, or even sell on your own terms.

The Bigger Picture

This financing environment is testing the resilience of housing providers across California. Owners are being asked to carry higher costs while their ability to adjust rents is restricted by law. That’s not sustainable. It’s a reminder that investors are not the problem— they are the backbone of the housing supply. Without their willingness to take risk and provide capital, there would be fewer apartments available for California residents.

Bottom Line

The rising cost of financing isn’t just reshaping numbers on a balance sheet —it’s reshaping the future of apartment ownership. For those with loans coming due, the time to act is now. The owners who prepare, adapt, and make proactive decisions will be best positioned to weather this cycle and emerge stronger when conditions improve.

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Why Print Advertising is Still Very Relevant in 2025

Especially if your target market is owners in the multifamily industry

Many of AAOC’s property owner members are in the 55+ age range. With that being said, many “older” readers continue to consume print news and advertising more than digital.

Familiarity & Comfort

Many older readers grew up with newspapers, magazines and flyers as their main source of information. They’re more likely to read every word of a printed ad and scroll past a digital one.

Lower Digital Adoption

While smartphone use among older readers has risen, a significant portion still prefers offline media for important decisions, especially local services, healthcare and community events.

Example: A retirement community’s print ad in the local paper can directly reach older readers who aren’t consuming online content multiple times throughout the day.

Print Builds Trust & Credibility

Printed material feels tangible and permanent—less “here today, gone tomorrow” than online ads. Studies show older readers often perceive print ads as more reliable and less intrusive than website pop-ups or sponsored posts on social media or emails.

Example: A printed brochure for a healthcare clinic can be kept, referred to later, and even passed along to friends.

Stronger Local Targeting

Local newspapers, church bulletins and association magazines like Apartment News are hyper-targeted channels where older readers comprise the core audience. Print allows for geographically pinpointed outreach without the complexity of online targeting algorithms.

Less Competition for Attention

The digital world is noisy. Thousands of ads compete for clicks every day. Print media in 2025 is less crowded, meaning your ad will stand out more on a page than it might on a busy news feed.

Ideal for Hybrid Marketing

Print can work with and complement digital advertising. Consider adding QR codes that link to videos, appointment bookings, or discounts. This bridges familiarity with new tech, without alienating older readers.

In 2025, when everyone is chasing clicks online, the smartest brands know—you don’t win attention, you

earn it! For older readers, print is still the channel they trust, remember and respond to.

Shock — continued from 28

About the Author: Mercedes Shaffer is a multifamily broker with REAL, and if you have questions about buying, selling, or doing a 1031 exchange, her team serves Los Angeles and Orange Counties and can be reached at 714.330.9999, InvestingInTheOC@gmail.com, or you can visit their website at InvestingInTheOC.com. BRE 02114448.

Assets — continued from 22

means fortifying your systems against the hidden threat of fraud. The message is clear: if technology is the problem, then technology must also be the solution.

Nicholas Dunlap is the founder and president of Spadra Property Company, Inc., He is also a second-generation rental-housing provider, and a member of the Apartment Association of Orange County where he served as a member of the board of directors, in addition to terms as AAOC president in 2015–2016 and 2018. For more information about Spadra Property Company, Inc. see their ad on page 23.

Increasing Resident Satisfaction Through Pets

Pet-friendliness trends in rental housing.

Alarge chunk of the data surrounding rental housing trends is readily available and regularly refreshed. The same can’t be said for pet trends in the industry, as most of the research available took place during or shortly after the pandemic, when things were in a bit of a whirlwind.

Operators now can take a fresh look.

The State of Pets in Rental Housing, a recently released report from PetScreening, offers a snapshot of petrelated trends and challenges in rental housing, along with a gauge of the overall pulse of pet-friendliness in the industry.

The top challenge cited by study respondents, which included 1,715 property managers and leasing professionals within multifamily and singlefamily rental industries, was unauthorized pets brought into a home. Meanwhile, 60.7% of single-family

respondents and 46.5% of multifamily respondents indicated that having a pet-friendly property has increased resident satisfaction.

A Measured Impact

Rental housing operators are fully aware that increasing pet-friendliness levels widens the pool of potential residents. The effort, however, can be a significant undertaking, and operators often want to know just how robust the impact is in actual practice.

Pet friendliness is one of the most crucial deterministic factors when renters decide whether to lease or remain at a property. Resort-style pools and EV charging stations might sway certain renters to lease or remain at the property, but few offerings will positively influence approximately half of residents.

In addition to attracting residents,

pet-friendliness has helped retain them. According to the study, 28% of single-family respondents and 17% of multifamily respondents said having a pet-friendly property has helped boost renewals.

When operated effectively, petfriendly properties can increase resident satisfaction and offer a wider pool of prospects. But operators should be aware that the process requires diligence and is not without a few hurdles to overcome.

Conquering Challenges

The primary challenge of unauthorized pets was followed by property damage, pet waste and navigating assistance animal requests.

Thankfully, a large share of these challenges—or at least the results of

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them—can be addressed up front when pet-owning residents move in. The issue of unauthorized pets might seem difficult to overcome, particularly when residents acquire pets during their stay and fail to report them. But properties can efficiently track the onsite pet population by including an addendum to the application/lease agreement that requires residents to formally acknowledge they will notify the community if they acquire, sit or host a visiting pet during their stay.

The challenges of pet damage and pet waste are part of the territory at pet-friendly communities, with respondents indicating that 28% of their petoccupied homes receive damage. Property teams can also address pet damage procedures in the leasing agreement, so residents formally acknowledge and are aware of any fines they might incur. Properly stocking pet waste stations at the property can help

to reduce pet waste, as can the adoption of a pet DNA service if problems become severe.

While the challenge of navigating assistance animal requests can seem a bit esoteric, following the most recent HUD guidelines can help properties remain compliant. They can also partner with a third-party that specializes in assistance animal accommodation requests and the various statutes surrounding them.

Most Effective Amenities

When it comes to pet amenities, simple is often best. Secure spaces for pets to expend energy along with resources to help pet-owning residents keep the community clean have a significant impact.

Respondents cited pet waste stations (59%), outdoor amenities (41%) and an onsite dog park (35%) as the most common offerings. They were followed by nearby vet care (28%) and pet social events (24%).

Properties that provide these functional resources are helping to ensure non-pet-owning residents—which remain a significant pool of the onsite population—remain comfortable. These offerings also help to reduce wear and tear within homes and community spaces. While more elaborate pet amenities are always welcome, the initial focus on taking care of the basics is most important.

Additional findings of the report included that pit bulls and their various subtypes are the most-banned breed (94%), followed by several additional large breeds, including Rottweilers and German Shepherds. While the common perception is that large breeds have a larger propensity to cause damage or take part in an onsite incident, no data supports that notion. Forward-thinking properties are beginning to evaluate pets on an individual basis rather than institute blanket breed bans.

Ultimately, the survey data reveals that pet-friendly properties carry the benefits of increased resident satisfaction and robust renewal rates among other results. Respondents acknowledge the accompanying challenges as well. Fortunately, the industry is more primed than ever to address any potential issues related to pet-friendliness, making the option more appealing to a wider range of rental housing operators.

Moderator: Panelists:

CAREER CENTER

AAOC helps connect multifamily employers and job seekers in Orange & Riverside Counties. The AAOC Multifamily Career Center is designed to help promote industry-specific job openings to current and prospective industry talent.

Employers can post job openings, view resumes, and pre-screen candidates.

Job seekers can search job openings, create alerts, post resumes, and apply online.

The AAOC Multifamily Career Center features:

Relevant, industry-specific job postings that will reach desired audiences

Email notifications directly to employers’ and candidates’ inboxes

Easy to use, web-based interface

Competitive job posting rates for AAOC members and non-members

Fair Housing Starts with You!

Certification Training for Rental-Housing Providers

Are you and your employees due for a refresher in local, state, and federal Fair Housing laws? Are you certain your operational policies and practices would stand up in court if challenged in a discrimination lawsuit?

This comprehensive certification webinar will provide you with the information you need to stay up-to-date and in compliance with evolving fair housing laws, as well as the opportunity to have your Fair Housing questions answered by the experts.

Training topics will include:

n Tenant selection criteria

n Protected classes

n Reasonable accommodations & modifications

n Occupancy limits

n Children, pets, and service & support animals

n Management policies & best practices to avoid discrimination

n The Fair Housing Council as a resource for rental-housing providers

Instructor: Fair Housing Council of Orange County

Date: Thursday, November 13, 2025

Time: 9:00 a.m. to 12:00 p.m.

Location: Zoom Webinar

Cost: $80 AAOC Members

$100 Non-Members

Fair Housing Council of Orange County

The Benefits of AAOC Membership

Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including:

– Free consultation from our trained membership – Special seminars on topics such as taxes, property

A SPECIAL WELCOME TO OUR NEWEST MEMBERS!

Spectrum Community Solutions

Christina Sedrak-Soliman 400 Washington Blvd Tower II, 5th Floor Stamford, CT 06902 (203) 705-5608 christina.sedrak-soliman@charter.com

VacuuBondLVT

Shandin Wilson

9108 Pittsburgh Avenue Rancho Cucamonga, CA 91730 (909) 444-2745 shandin@vacuubondlvt.com https://www.vacuubondlvt.com/

AutoHot

Juliana Campbell 11823 Slauson Ave. Ste 30 Santa Fe Springs, CA 90670 (909) 914-8687 julianac@enovativegroup.com https://www.autohotusa.com/

New Supplier Members

Spyder Construction

Ryan Champagne 32565 Golden Lantern #173 Dana Point, CA 92629 (949) 842-7019 rchampagne@spydercon.com

Revival Homes

Anthony Dedousis 1150 South Olive Street Floor 9 Los Angeles, CA 90015 (323) 553-5089 anthony@revivaladu.com

Inspection Express

Alex Karafiloff 21255 Burbank Boulevard, Suite 120 Los Angeles, CA 91367 (415) 212-0492 alex.k@ipropertyexpress.com

Legendary Cal Rep Windows & Doors

Pearl Hopkins 1129 North Kraemer Boulevard Anaheim, CA 92806 (949) 251-1866

pearl@legendarycorp.com

New Members

Hartounian Properties

Laubach Properties

Johnson Trust

Esplanade—FPI Management

RK Properties

Tjene Inc.

New Apartment Program for California

coleen@isaagent.us

cameron@isaagent.us

ResidentIQ® is now Inhabit®

SUPPLIER CORNER

Inhabit®, a global PropTech company founded in 2016, launched the ResidentIQ® Brand in 2023 to provide property management companies with the power of choice when it came to customizing their property management technology stack. From utility billing and payments software to CRM and screening services, ResidentIQ created a suite of independent software solutions for every part of the resident experience that integrated with many of the leading core property management software platforms. This provided property management companies with a simplified way to source and customize PropTech solutions without having to change

their entire platform.

Furthering the pursuit for simplicity in software, Inhabit is now providing the solutions of ResidentIQ along with core property management software solutions and solutions for the Short-Term Rental industry. For Multifamily Residential, Inhabit combines the infrastructure and resources of a global PropTech company and the focus and inno-

vation of a single-solution provider. The result is the only enterprisegrade platform-agnostic point solutions.

Property management companies will have peace of mind knowing they have flexibility in aligning the right software solutions to the unique needs of their organization. From corporate management and ownership knowing they are creating efficiencies and mitigating risk to site teams knowing they have alternatives to help them achieve their goals, Inhabit is one partner with endless possibilities.

To learn more about how Inhabit can simplify your software and provide your teams peace of mind, visit Inhabit.com/demo/.

Over 40 Years of Owner-Operator

Excellence in Real Estate Management

Full-Service Management for multifamily, commercial, and senior communities.

Customized Solutions to maximize cash flow and asset value. In-House Expertise in construction, lease-up, marketing, maintenance & compliance.

Boutique Service with corporate power—no property is “just another number.”

Proven Results: Higher occupancy, lower turnover, reduced costs, and NOI growth.

Apartment Association of Orange County’s Supplier Directory

(Please see Supplier Contact Index for contact information)

Supplier Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Acoustic Ceiling Removal

BMS CAT of Southern California

S-Team Turn Overs

Access Control Solutions

A.S. Wise, Inc.

ADT Multifamily

ButterflyMX

Gatewise

Rently

Accounting Services

AllView Real Estate

Accounting Software

Entrata

Yardi Systems Inc.

Answering Service

Entrata

Apartment Building Inspection

Automatic Fire Sprinklers

Ideate Design-Build, Inc.

Optimum Seismic, Inc.

Villa Property Inspections LLC

Apartment Market Research Data

ALN Data

Apartment Association of Orange County

Apartment SEO

Yardi Systems Inc.

Apartment Rental Publications & Services

apartments.com

Intellirent

Zillow Rentals

Apartment/Student Housing

CBRE Multifamily SoCal—Dan Blackwell & Team

Kairos Investment Management Company

Stream Realty Partners—Pat Swanson

Titanium Restoration Services

Vesync

Appliances Sales, Service & Leasing

ACE Commercial Laundry Equipment, Inc.

All Valley Washer Service Inc

Johnnies Appliances

L and D Appliance Corp.

National Service Company

R&B Wholesale Distributors, Inc.

WASH Multi Family Laundry Systems

West Coast Chief Appliance

Asbestos

Alliance Environmental Group

ATI Restoration

BluSky Restoration Contractors, LLC

BMS CAT of Southern California

FIRST ONSITE Restoration

Pacific Environmental & Abatement Solutions Inc

Restoration Management Company

Asphalt Sales & Service

Advantage Painting Solutions

Everline Coatings and Services—S Orange Co

Rose Paving LLC

Attorneys

Albrecht & Barney Law Corporation

AWB Law, P.C.

Brennan Law Firm

Duringer Law Group, PLC

Fisher & Phillips

Kimball, Tirey & St. John LLP

Newmeyer & Dillion, LLP

SNR Law Group, PC

SNS Law Group, LLP

Wesierski & Zurek LLP, Lawyers

Balconies & Decks

Deck Diagnostics

DrBalcony

Optimum Seismic, Inc.

South Coast Deck Inspections

WICR Waterproofing & Decking

Bath Restoration or Renovations

Buffalo Maintenance, Inc.

CALbath

FMM Construction

MirrorMate Frames

OC Professional Maintenance Team

OVC Plumbing and Drain

RBCI Inc.

S-Team Turn Overs

TASORO

Titanium Restoration Services

Restoration Services Company

Biohazard

Bio SoCal

Bio-One of Orange

Knight Commercial

Kraken Restoration Inc.

Servpro of Newport Beach

Boiler Systems

H2O Heating Pros, Inc.

Ironwood Plumbing, Inc.

Water Heater Man, Inc.

Building Products

BEHR Paint Company

VacuuBondLVT

Cabinets/Refinishing

Buffalo Maintenance, Inc.

Gogo Cabinets

KJ Design Center

MirrorMate Frames

Qwikkit

SM Painting Corp.

S-Team Turn Overs

TASORO

The Door & Window Company

Carpentry

Buffalo Maintenance, Inc.

RBCI Inc.

Carpet Sales & Service

Contract Carpet Corporation

KJ Design Center

R&B Wholesale Distributors, Inc.

Chimney Sweeps

R1 Facility Services

Cleaning/Janitorial Services

Bio SoCal

Bio-One of Orange

Crown Building Services Inc.

Gale Force Property Maintenance Inc.

Molly Maid of Irvine, Saddleback and Temecula Valley

Strategic Sanitation Services

Titanium Restoration Services Company

The Junkluggers of Orange County

Closet Doors

Argos Home Systems Inc

The Door & Window Company

Supplier Directory

continued from page 49

Coin-Operated Laundry Equipment

ACE Commercial Laundry Equipment, Inc.

All Valley Washer Service Inc

National Service Company

WASH Multi Family Laundry Systems

Collections

Duringer Law Group, PLC

David S. Schonfeld, Attorney at Law

Kimball, Tirey & St. John LLP

Communications

Cox Communications

Concrete Maintenance & Repair

Buffalo Maintenance, Inc.

Everline Coatings and Services—S Orange Co

Mason Reconstruction LLC

Precision Concrete Cutting

Rose Paving LLC

Construction

Alpha Structural Inc.

BELFOR Property Restoration

Buffalo Maintenance, Inc.

CAMP Facility Services

Contract Carpet Corporation

CraftWorks Painters

DrBalcony

ECC Exteriors

EmpireWorks Reconstruction and Painting

FMM Construction

Ideate Design-Build, Inc.

KD Electric Company

OC Professional Maintenance Team

One Call Restoration

Optimum Seismic, Inc.

Prestige Construction and Renovation Services, Inc

RBCI Inc.

Revival Homes

Rose Paving LLC

Spyder Construction

TASORO

Construction Defect Specialist

DrBalcony

Ideate Design-Build, Inc.

Mason Reconstruction LLC

Spyder Construction

Consulting

Gorman & Associates, Inc.

Intersolutions — Property Management Staffing Specialists

SNR Law Group, PC

Stream Realty Partners—Pat Swanson

Street Beat Promo

Contract Services

Argos Homes Systems

CAMP Facility Services

Countertops

Buffalo Maintenance, Inc.

KJ Design Center

TASORO

Deck Coatings, Magnesite Repairs, Waterproofing

Advantage Painting Solutions

Crank Waterproofing

DrBalcony

ECC Exteriors

Precision Roofing & Waterproofing Inc.

Premier Commercial Painting South, Inc.

South Coast Deck Inspections

WICR Waterproofing & Decking

Digital Management Services

CHOOVIO Inc

Doors

Bear Windows Inc.

Legendary Cal Rep Windows & Doors

Newman Windows and Doors

The Door & Window Company

Drain Cleaning

California Rooter & Plumbing

LA Hydro-Jet & Rooter Service, Inc.

OVC Plumbing and Drain

Zoom Drain North Orange County

Draperies/Blinds/Window Coverings

Apex Window Décor

R&B Wholesale Distributors, Inc.

Drug & Alcohol Testing

Inhabit

Dryer Vent & Duct Cleaning

Alliance Environmental Group

Crown Building Services Inc.

R1 Facility Services

Electric Vehicle Products & Services

Chargie

Gerhard Electric

JuiceNet

KD Electric Company

REVS (Refuel Electric Vehicle Solutions)

S.E. Electrical Service Inc.

Electrical/Lighting

Advantage Painting Solutions

Electric Medics

FMM Construction

Gerhard Electric

Green Zuru

JuiceNet

KD Electric Company

S.E. Electrical Service Inc.

Service 1st

Energy Management

Armada Power

AutoHot

CHOOVIO Inc

ESA Multifamily Energy Savings Program

JuiceNet

Pearlx

Rently

Synergy Companies

Yardi Systems Inc.

Environmental Consulting & Training

American Environmental Specialists, Inc.

Bio SoCal

Bio-One of Orange

Knight Commercial

Pacific Environmental & Abatement Solutions Inc

Restoration Management Company

Strategic Sanitation Services

Environmental Services

ATI Restoration

BluSky Restoration Contractors, LLC

Knight Commercial

Escrow

Genesis Bank

Estate/Financial Planning

Kimball, Tirey & St. John LLP

SNR Law Group, PC

Fencing & Gates

Buffalo Maintenance, Inc.

Premier Commercial Painting South, Inc.

Financial Planning

Kairos Investment Management Company

Fire Safety

Automatic Fire Sprinklers

Black Bird Fire Protection, Inc.

Bob Peters Fire Protection

Fire & Flood Restoration

ATI Restoration

BluSky Restoration Contractors, LLC

BMS CAT of Southern California

Bob Peters Fire Protection

FMM Construction

Kraken Restoration Inc.

PRC Restoration

Restoration Management Company

Service First Restoration Inc

Servpro of Newport Beach

Titanium Restoration Services

Flooring

Contract Carpet Corporation

Floor Coverings International

KJ Design Center

Real Floors

Redi Carpet

TASORO

Urban Surfaces

VacuuBondLVT

Furnaces

West Coast Chief Appliance

Furniture/Furniture Rental

AFR Furniture Rental

CORT Furniture Rental

Garage Doors

Newman Windows and Doors

General Contractor

Alpha Structural Inc.

Angelo Termite and Construction

BELFOR Property Restoration

Buffalo Maintenance, Inc.

Deck Diagnostics

EmpireWorks Reconstruction and Painting

FIRST ONSITE Restoration

Ideate Design-Build, Inc.

Knight Commercial

Mason Reconstruction LLC

Monument Roofing

OC Professional Maintenance Team

PRC Restoration

RBCI Inc.

Service First Restoration Inc

SM Painting Corp.

Spyder Construction

Graphics

Street Beat Promo

Handyman

Buffalo Maintenance, Inc.

OC Professional Maintenance Team

SM Painting Corp.

Heating & Air Conditioning

R&B Wholesale Distributors, Inc.

West Coast Chief Appliance Insurance

Arroyo Insurance Services, Inc

AssuredPartners

Deans & Homer, Renter’s Insurance

Dick Wardlow Insurance Brokers

Entrata

Farmer’s Insurance — Theresa Simes Agency

Homewell Insurance Services Inc

ISU — The Olson Duncan Agency

Navion Insurance Associates, Inc

NFP Property & Casualty

Prendiville Insurance Agency

TheGuarantors

Internet Services

Apartment SEO

apartments.com

Cityside Fiber

Cox Communications

Google Fiber

Spectrum Community Solutions

Inspections

Automatic Fire Sprinklers

Bob Peters Fire Protection

Deck Diagnostics

DrBalcony

Inspection Express

One Call Restoration

One Structural — Balcony1

Retrofit1

Optimum Seismic, Inc.

R1 Facility Services

South Coast Deck Inspections

Villa Property Inspections LLC

Interior Design

BEHR Paint Company

Contract Carpet Corporation

MirrorMate Frames

VacuuBondLVT

Investments

American 1031

CFG Investments, Inc.

Kairos Investment Management Company

Kay Properties & Investments Company

LordCap Green

Janitorial

Strategic Sanitation Services

Junk Removal & Hauling

Gale Force Property Maintenance Inc.

Kraken Restoration Inc.

The Junkluggers of Orange County

Kitchen Renovations

Buffalo Maintenance, Inc.

CALbath

MirrorMate Frames

OC Professional Maintenance Team

Landscape

Amerigreen Landscape

Laundry Equipment & Services

ACE Commercial Laundry Equipment, Inc.

All Valley Washer Service Inc.

Johnnies Appliances

National Service Company

WASH Multi Family Laundry Systems

Leak Detection

CHOOVIO Inc

California Rooter & Plumbing

OVC Plumbing and Drain

Roto Rooter Service Company

SAYA Life

Lending Institutions

CBRE Multifamily SoCal—Dan Blackwell & Team

Chase Commercial/Multifamily Lending—Scott Schweer

Citizens Business Bank

Genesis Bank

Shanon Ohmann Real Estate Group

continued from page 51

Mailboxes

Orange County Mailboxes

Maintenance, Repairs, Products

ADT Multifamily

AutoHot

Bar-B-Clean

BEHR Paint Company

BG Multifamily

Buffalo Maintenance, Inc.

Contract Carpet Corporation

CraftWorks Painters

Gatewise

Ingersoll Rand

KD Electric Company

MirrorMate Frames

OC Professional Maintenance Team

Pacific Environmental & Abatement Solutions Inc

Service 1st

SM Painting Corp.

WICR Waterproofing & Decking

Marketing

apartments.com

Intellirent

Street Beat Promo

Zillow Rentals

Zumper

Mold Remediation

Alliance Environmental Group

American Environmental Specialists, Inc.

ATI Restoration

BELFOR Property Restoration

Bio-One of Orange

BluSky Restoration Contractors, LLC

BMS CAT of Southern California

FIRST ONSITE Restoration

Kraken Restoration Inc.

One Call Restoration

Pacific Environmental & Abatement Solutions Inc

PRC Restoration

Roto Rooter Service Company

Service First Restoration Inc

Servpro of Newport Beach

Multi-Family Advisory Services

ESA Multifamily Energy Savings Program

Gorman & Associates, Inc.

Revival Homes

SNR Law Group, PC

Odor Removal

Alliance Environmental Group

Bio SoCal

FIRST ONSITE Restoration

Servpro of Newport Beach

Strategic Sanitation Services

Outdoor Furniture & Refinishing

Patio Guys

Paint Sales & Service

Advantage Painting Solutions

BEHR Paint Company

CraftWorks Painters

Dunn-Edwards Corporation

ECC Exteriors

EmpireWorks Reconstruction and Painting

OC Professional Maintenance Team

Premier Commercial Painting South, Inc.

SM Painting Corp.

S-Team Turn Overs

Parking

Dedicated Transportation Services

Reliant Parking Solutions, LLC

Patrol Services

California Safety Agency

Pest Control

Alliance Environmental Group

Lloyd Pest Control

Pipe Restoration

Roto Rooter Service Company

Plumbing, Contractors & Supplies

AutoHot

California Rooter & Plumbing

EZ Drain & Plumbing

Ironwood Plumbing, Inc.

Mason Reconstruction LLC

OVC Plumbing and Drain

Roto Rooter Service Company

Service 1st

Zoom Drain North Orange County

Pool & Spa Service & Repair

Pacific Coast Commercial Pool Service

Service 1st

Power/Pressure Washing

CraftWorks Painters

Crown Building Services Inc.

Gale Force Property Maintenance Inc.

Everline Coatings and Services—S Orange Co

R1 Facility Services

Private Investigations

FPK Security

Private Security

Deep Sentinel Corporation

FPK Security

Products

Street Beat Promo

TheGuarantors

Property Management

AllView Real Estate

API Property Management

CFG Investments, Inc.

CHOOVIO Inc

Fairgrove Property Management

Intersolutions — Property Management Staffing Specialists

LoCali Management Group

Orange County Property Management

Satellite Management Company

Property Management Software

Appfolio

AutoHot

Entrata

Reliant Parking Solutions, LLC

Inhabit

Inspection Express ResMan

Snappt Inc.

Yardi Systems Inc.

Property Management Staffing & Training

BG Multifamily

Intersolutions — Property Management Staffing Specialists

JWilliams Staffing, Inc.

Multi Team Staffing

The Liberty Group

Rain Gutters

Argos Homes Systems

Gale Force Property Maintenance Inc.

R1 Facility Services

Real Estate/Investments

AllView Real Estate

Investing in The OC Supplier Directory

CBRE Multifamily SoCal—Dan Blackwell & Team

Gorman & Associates, Inc.

Kairos Investment Management Company

Kay Properties & Investments Company

Shanon Ohmann Real Estate Group

SNS Law Group, LLP

Stream Realty Partners—Pat Swanson

Real Estate Broker

AllView Real Estate

CBRE Multifamily SoCal–Dan Blackwell & Team

Gorman & Associates, Inc.

Investing in The OC

Shanon Ohmann Real Estate Group

SNR Law Group, PC

Reconstruction

BEHR Paint Company

BELFOR Property Restoration

EmpireWorks Reconstruction and Painting

Ideate Design-Build, Inc.

Knight Commercial

One Call Restoration

RBCI Inc.

S-Team Turn Overs

Service First Restoration Inc

Spyder Construction

VacuuBondLVT

WICR Waterproofing & Decking

Rent Payment System

Inhabit

Resident Screening

AllView Real Estate

Intellirent

Inhabit

Snappt Inc.

Yardi Systems Inc.

Resident Services

Entrata

Remote Ally

WithMe

Roofing

BluSky Restoration Contractors, LLC

CAMP Facility Services

Crank Waterproofing

ECC Exteriors

FMM Construction

Guardian Roofs by Sudduth Construction Inc.

Knight Commercial

Monument Roofing

Precision Roofing & Waterproofing Inc.

Royal Roofing

Spyder Construction

Vision Roof Services

Security Services/Patrol Services

ADT Multifamily

California Safety Agency

Deep Sentinel Corporation

FPK Security

Gatewise

Snappt Inc.

USGI — Upland Group

Seismic Retrofitting & Engineering

Alpha Structural Inc.

One Structural — Balcony1 • Retrofit1 • ADU1

Optimum Seismic, Inc.

Service and Leasing

Shanon Ohmann Real Estate Group

Snappt Inc.

TheGuarantors

Signage

Street Beat Promo

Solar Thermal

Pearlx

Staffing Service

BG Multifamily

Intersolutions — Property Management Staffing Specialists

JWilliams Staffing, Inc.

Multi Team Staffing

The Liberty Group

Surface Restoration

CraftWorks Painters

VacuuBondLVT

Sustainability/Green Energy

California Energy-Smart Homes

ESA Multifamily Energy Savings Program

Energy Code Ace

Optima

Pearlx

The Junkluggers of Orange County

Tax Planning

Albrecht & Barney Law Corporation

Telecommunications

Cityside Fiber

Cox Communications

Spectrum Community Solutions

Towing

Alberto's Towing

Dedicated Transportation Services

TO’ and MO’ Towing

Training

Intersolutions — Property Management Staffing Specialists

Trash Service/Recycling

Strategic Sanitation Services

The Junkluggers of Orange County

Valet Living

Utilities & Sub Metering

CHOOVIO Inc

ESA Multifamily Energy Savings Program

Google Fiber

Livable

Inhabit

SAYA Life

Southern California Edison-Multi Family Program

Video Commercials

Intersolutions — Property Management Staffing Specialists

Video Surveillance

A.S. Wise, Inc.

Remote Ally

Gatewise

Water Heaters

AutoHot

California Rooter & Plumbing

H2O Heating Pros, Inc.

OVC Plumbing and Drain

Roto Rooter Service Company

Water Heater Man, Inc.

Water Heaters Only, Inc.

Waterproofing

Advantage Painting Solutions

Crank Waterproofing

ECC Exteriors

Mason Reconstruction LLC

Premier Commercial Painting South, Inc.

Precision Roofing & Waterproofing Inc.

S M Painting Corp.

South Coast Deck Inspections

WICR Waterproofing & Decking

Water Removal

ATI Restoration

BMS CAT of Southern California

FIRST ONSITE Restoration

Kraken Restoration Inc.

One Call Restoration

PRC Restoration

Restoration Management Company

Windows & Doors

Bear Windows Inc.

Crown Building Services Inc.

Gale Force Property Maintenance Inc.

Legendary Cal Rep Windows & Doors

Newman Windows and Doors

The Door & Window Company

Window Coverings

Legendary Cal Rep Windows & Doors

A.S. Wise, Inc.

Apartment Association of Orange County’s Supplier Contact Index

(Please see AAOC’s Supplier Directory for Listings of Services)

All Supplier Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Jean Sabga jsabga@aswise.net 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 info@aswise.net — http://aswise.net

ACE Commercial Laundry Equipment, Inc.

Multi-Housing Division 14404 Hoover Street Westminster, CA 92683-5319 (714) 897-4342 acelaundry@gmail.com — http://www.acelaundry.com

See the Advertisers Index on Page 68 for the location of our ad.

ADT Multifamily

Chris Cordt

4400 East Highway 20 Suite 316 Niceville, FL 32578-8779 (714) 858-1344

chriscordt@adt.com — http://www.adt.com

AFR Furniture Rental

John Spivey 3330 Garfield Avenue Commerce, CA 90040 (323) 400-7508

jspivey@rentfurniture.com — http://www.rentfurniture.com

ALN Apartment Data

Dianna Moreau

dianna@alndata.com

2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 931-2553 sales@alndata.com — http://www.alndata.com

API Property Management

Ana Lamb 18022 Cowan #290 Irvine, CA 92614-6806 (714) 505-5200 admin@apipropertymanagement.com http://apipropertymanagement.com

ATI Restoration

Edwina Garcia

edwina.garcia@atirestoration.com 3360 E. La Palma Avenue Anaheim, CA 92806 (714) 412-0828

edwina.garcia@atirestoration.com http://www.atirestoration.com

AWB Law, P.C. Anthony Burton

anthony@awblawpc.com 2040 Main Street Suite 500 Irvine, CA 92614 (949) 244-4207 admin@awblawpc.com

Advantage Painting Solutions

Steve Wiens 14734 Yorba Court Chino, CA 91710 (951) 840-8548

steve@advantagepaintingsolutions.com

Alberto’s Towing

Alberto Castellanos

albert@albertostowing.com 593 North Batavia Street Orange, CA 92868-1218 (714) 616-0290 dispatch@albertostowing.com

Albrecht & Barney Law Corporation

Anson Cain

atc@albrechtbarney.com

1 Park Plaza, Suite 900 Irvine, CA 92614-5910 (949) 263-1040 mar@albrechtbarney.com — https://albrechtbarney.com/

All Valley Washer Service Inc

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — http://www.allvalleywasher.com

Alliance Environmental Group

Stefanie Koslosky

777 N Georgia Ave Azusa, CA 91702 (877) 858-6220

marketingteam@alliance-enviro.com http://www.alliance-enviro.com

AllView Real Estate

Daniel Gutierrez

dgutierrez@allviewrealestate.com 1501 Westcliff Drive Suite 270 Newport Beach, CA 92660 (949) 400-4275 info@allviewrealestate.com — https://allviewrealestate.com/

Alpha Structural Inc

Franchesca Hernandez 8334 Foothill Boulevard Los Angeles, CA 91040 (323) 943-5675 franchesca@alphastructural.com — https://www.alphastructural.com/

American 1031

Adam Bryan adam@american1031.net 10111 Petit Avenue North Hills, CA 91343 (310) 903-6757 adam@american1031.net — http://www.american1031.net

American Environmental Specialists, Inc.

James F McClung Jr. jim@aeshb.com P.O. Box 3744 Huntington Beach, CA 92605 (714) 379-3333 admin@aeshb.com — http://www.aeshb.com

See the Advertisers Index on Page 68 for the location of our ad. Amerigreen Landscape

Tammie Hourigan 1913 17th Street Suite 209 Santa Ana, CA 92705 (657) 487-4109 tammie@amerigreenls.com

Apartment Association of Orange County

David Cordero cordero@aaoc.com 1601 East Orangewood Avenue Suite 125 Anaheim, CA 92805 (714) 245-9500 http://www.aaoc.com

Apartment SEO Ronn Ruiz 111 West Ocean Blvd, Suite 1040 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — http://www.apartmentseo.com Apartments.com

Adriana Mamola amamola@costar.com 3161 Michelson Dr #1675 Irvine, CA 92612 (951) 522-3001 slkelly@costar.com — http://www.apartments.com

Apex Window Decor

Deepa Gorajia 1132 E. Katella Ave., Suite A16 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com

See the Advertisers Index on Page 68 for the location of our ad. Appfolio

Jess Jackson 8620 Spectrum Center Blvd., Apt 7 San Diego, CA 92123 (248) 766-3639 jess.jackson@appfolio.com — https://www.appfolio.com/

Argos Home Systems Inc

James Van Dyke 11542 Knott St Ste B5 Garden Grove, CA 92841 (714) 894-9534 argosjvandyke@hughes.net

See the Advertisers Index on Page 68 for the location of our ad.

Arroyo Insurance Services, Inc

Seamus McDonald 5000 East Spring Street #570 Long Beach, CA 90815 (310) 245-1925 seamusm@arroyoins.com — http://arroyosouthbay.com

AssuredPartners

Kate Shoemaker

2913 S Pullman Street Santa Ana, CA 92705 (949) 417-4047 kate.shoemaker@assuredpartners.com

AutoHot

Juliana Campbell 11823 Slauson Ave. Ste 30 Santa Fe Springs, CA 90670 (909) 914-8687 julianac@enovativegroup.com — https://www.autohotusa.com/

Supplier Contact Index — continued on page 56

Supplier Contact Index — continued from page 54

Automatic Fire Sprinklers

Chris Delany

7272 Mars Drive

Huntington Beach, CA 92647 (714) 841-2066

afs@afsfire.com

BEHR Paint Company

Lori Flores

20610 Via Azul

Santa Ana, CA 92705-5044 (909) 248-5132

loriflores@behr.com — http://www.behr.com

BELFOR Property Restoration

Susan Nellor

susan.nellor@us.belfor.com

2920 East White Star Avenue Anaheim, CA 92806 (714) 632-7685

Dannielle.Boase@us.belfor.com

BG Multifamily

Shannon Valentino 5850 Granite Parkway Plano, TX 75024 (714) 654-9498

svalentino@bgsf.com — http://www.bgmultifamily.com

BMS CAT of Southern California

Timothy Keller

tim@drymaster.com

26021 Pala Dr #150 Mission Viejo, CA 92691 (949) 422-8708

tkeller@bmsmanagement.com — http://bmscat.com

Bar-B-Clean

Bryan Weinstein

24655 Las Patranas Yorba Linda, CA 92887 (818) 470-6350

bryan@bar-b-clean.com — http://www.bar-b-clean.com

Bear Windows Inc.

George Torres

george@bearwindows.com

2501 Strozier Avenue

South El Monte, CA 91733 (888) 470-2645

george@bearwindows.com — http://www.bearwindows.com

Bio SoCal

Alan Cohen

Alan@BioSoCal.com

4607 Lakeview Canyon Road, Ste 498 Westlake Village, CA 91361 (818) 839-9000 Info@BioSoCal.com — https://biosocal.com/ Bio-One of Orange

Cory Flores 1439 West Chapman Avenue #159 Orange, CA 92868 (949) 306-1733

Cory@Biooneorange.com — http://www.biooneorange.com

Black Bird Fire Protection, Inc.

Richard Eyssallene

richarde@blackbirdfire.com 10282 Trask Ave Ste D Garden Grove, CA 92843 (714) 462-6095

info@blackbirdfire.com — https://blackbirdfire.com/ BluSky Restoration Contractors, LLC

Robert Canchola 1183 Warner Ave Tustin, CA 92780 (657) 406-4351

robert.canchola@goblusky.com — http://www.goblusky.com

Bob Peters Fire Protection, Inc.

Laurie Vandebrake 3397 East 19th Street

Signal Hill, CA 90755 (562) 424-8486

LaurieV@bobpetersfire.com

Brennan Law Firm

Michael Brennan

mike@mbrennanlaw.com

67 Live Oak Avenue Suite 105 Arcadia, CA 91006 (626) 294-0500

cynthia@mbrennanlaw.com — http://www.mbrennanlaw.com

See the Advertisers Index on Page 68 for the location of our ad.

Buffalo Maintenance, Inc.

Frank Alvarez frankie@contactbuffalo.com

6861 Stanton Avenue #G Buena Park, CA 90621 (714) 956-8371

bills@contactbuffalo.com — http://www.buffalomaintenance.com

See the Advertisers Index on Page 68 for the location of our ad.

ButterflyMX

John Somarriba

44 West 28th Street 4th floor New York, NY 10001 (800) 398-4416

marketing@butterflymx.com — https://butterflymx.com/ CALbath

Carly Camacho ccamacho@calbath.com

1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 commercial@calbath.com — https://www.calbathcommercial.com

CAMP Facility Services

Amber Hassell

ahassell@campfs.com

15139 South Post Oak Rd. Houston, TX 77053 (713) 413-2267 marketing@campfs.com — http://www.campfs.com

CBRE Multifamily SoCal—Dan Blackwell & Team

Christina Tang 18575 Jamboree Rd, Suite 600 Newport Beach, CA 92612 (949) 307-8319 christina.tang@cbre.com — http://multifamilysocal.com

See the Advertisers Index on Page 68 for the location of our ad.

CFG Investments, Inc.

Stephen Meyer 17220 Newhope Street Fountain Valley, CA 92708 (714) 557-1430 steve@cfginvestments.com — http://www.cfginvestments.com

See the Advertisers Index on Page 68 for the location of our ad.

CHOOVIO Inc

Farhad Arvin

sales@choovio.com 23191 La Cadena Drive Suite 102 Laguna Hills, CA 92653 (949) 506-5600 sales@choovio.com

CORT Furniture Rental

Carleen Martin

8484 Wilshire Boulevard Suite A Beverly Hills, CA 90211-3227 (949) 852-0711

Carleen.Martin@cort.com — http://www.cort.com

California Rooter & Plumbing, Inc.

Mark Fowler

1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

calrooter@yahoo.com — http://www.calrooter.com

See the Advertisers Index on Page 68 for the location of our ad.

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — http://www.csapatrol.com

Chargie

Robyn Chu 3947 Landmark Street Culver City, CA 90232 (424) 231-3591 robyn.chu@chargie.com

Chase Commercial/Multifamily Lending–Scott Schweer

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074 scott.schweer@chase.com

See the Advertisers Index on Page 68 for the location of our ad.

Citizens Business Bank

Michael Duran 2650 E Imperial Hwy Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — http://www.cbbank.com

Cityside Fiber

Mike Gourzis

100 Spectrum Center Drive Suite 500 Irvine, CA 92618 (833) 318-4646 mike.gourzis@citysidefiber.com — http://citysidefiber.com

Contract Carpet Corporation

Mark Lacey 850 Enterprise Way Fullerton, CA 92831 (714) 888-3250 mlacey@contractcarpetcorp.com https://www.contractcarpetcorp.com/ Cox

Samya Nelson 27121 Towne Centre Dr #125 Foothill Ranch, CA 92610 samya.nelson@cox.com — http://cox.com

CraftWorks Painters

Chakong Xiong 1462 East 33rd Street Signal Hill, CA 90755 (714) 928-2920 chakongx@craftworkspainters.com http://www.craftworkspainters.com

Crank Waterproofing

Rocky Glover 134 Commercial Way Costa Mesa, CA 92627 (949) 374-2628 info@crankdeckandroof.com

Crown Building Services Inc.

Jason Maslach 548 Malloy Ct. Corona, CA 92878 (714) 694-1007 jason@crownservicesinc.com — http://www.crownservicesinc.com

Deans & Homer, Renter’s Insurance

Debbie Halverson 24261 La Hermosa Avenue Laguna Niguel, CA 92677 (949) 231-8495 debbieh@deanshomer.com — http://www.insureyourstuff.com

Deck Diagnostics

Ronald White 17341 Irvine Boulevard Suite 200 Tustin, CA 92780 (714) 502-9029 hdc.canfixit@gmail.com — https://deckdiagnostics.com/

See the Advertisers Index on Page 68 for the location of our ad.

Supplier Contact Index — continued on page 58

Supplier Contact Index —

continued from page 56

Dedicated Transportation Services

Richard Rodrigues

13700 Harbor Blvd., #B Garden Grove, CA 92843 (714) 530-8697

richthetowguy@yahoo.com

http://www.dedicatedtransportationservices.com

Deep Sentinel Corporation

Louis Simeonidis

1249 Quarry Lane Pleasanton, CA 94566 (720) 738-6885

louis@deepsentinel.com

Dick Wardlow Insurance Brokers

Matt Wardlow

5898 Condor Drive Ste 200-A Moorpark, CA 93021-2603 (805) 553-0505

mattw@wardlowinsurance.com

http://www.wardlowinsurance.com

DrBalcony

Omidreza Ghanadiof omid@eeeadvisor.com

2500 Red Hill Avenue Suite 200 Santa Ana, CA 92780 (805) 334-0037 info@eeeadvisor.com — https://www.eeeadvisor.com/ Dunn-Edwards Corporation

Jessica Seitz

1575 North Placentia Avenue Placentia, CA 92870-2333 (562) 760-9969

Jessica.Seitz@dunnedwards.com

Duringer Law Group, PLC

Stephen C. Duringer, Esq. 8141 E. Kaiser Blvd. Ste. 300 Anaheim Hills, CA 92808-2241 (714) 279-1100

sduringer@duringerlaw.com — http://www.duringerlaw.com/ ECC Exteriors

Andrea Lyle

23032 Mill Creek Drive, Suite 150 Laguna Hills, CA 92653-1214 (888) 300-6786 andrea@ecc-exteriors.com — http://www.ecc-exteriors.com

ESA Multifamily Energy Savings Program

Brooke Mastenbaum

bmastenbaum@trccompanies.com 4393 Viewridge Ave Ste A San Diego, CA 92123 (866) 211-3335 southernmfes@rhainc.com

EZ Drain & Plumbing

Stacie Fluhrer 6709 Washington Ave, #944 Whittier, CA 90601 (714) 640-0699

ezdrainandplumbing@gmail.com

Electric Medics

Mike Parks

28052 Camino Capistrano 105 Mission Viejo, CA 92677 (949) 462-9200 electricmedics@gmail.com

See the Advertisers Index on Page 68 for the location of our ad. EmpireWorks Reconstruction and Painting Chet Oshiro

coshiro@empireworks.com 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empirepainting.com — http://www.empireworks.com

Energy Code Ace

Zee Hussein

6042 Irwindale Avenue Irwindale, CA 91702 (714) 232-5851

zalmie.hussein@noresco.com

Entrata

Kristin Teale

kteale@entrata.com 4205 Chapel Ridge Road Lehi, UT 84043 (801) 735-6988

jlewis@entrata.com — http://www.entrata.com

Everline Coatings and Services—S Orange Co

Srinivas Hanumansetty

2076 South Grand Avenue Santa Ana, CA 92705-5250 (949) 216-8368

srinivas@everlinecoatings.com https://everlinecoatings.com/us/southern-orange-county/ Fairgrove Property Management

Marco Vartanian mvartanian@fairgrovepm.com 2355 Main Street Suite 120 Irvine, CA 92614-6260 (714) 541-0288 info@fairgrovepm.com — https://fairgrovepm.com/ Farmers Insurance—Theresa Simes Agency

Theresa Simes

17165 Newhope St., Suite F Fountain Valley, CA 92708 (714) 966-3000

tsimes@farmersagent.com http://www.farmersagent.com/tsimes

See the Advertisers Index on Page 68 for the location of our ad.

FIRST ONSITE Restoration

Lisa McCollough 1275 North Grove Street Anaheim, CA 92806 (714) 978-6400

lisa.mccollough@firstonsite.com — https://firstonsite.com/

Fisher & Phillips

Christine Baran

2050 Main Street, Suite 1000 Irvine, CA 92614 (949) 851-2424

cbaran@fisherphillips.com

Floor Coverings International

Randy Thomas randy.thomas@fcifloors.com

3501 W. Moore Avenue, Suite G Santa Ana, CA 92704 (714) 500-8648 om.thomasr@floorcoveringsinternational.com

FMM Construction

Annie Bing

525 Florida Avenue Southwest Denham Springs, LA 70726 (714) 925-0598

annie.bing@fmmla.com — https://fmmla.com/

FPK Security, Inc

Mike Post P.O. Box 55597 Valencia, CA 91355 (800) 459-4068

mikep@fpksecurity.com — http://www.fpksecurity.com

Gale Force Property Maintenance Inc.

Marisa Thompson 31915 Rancho California Rd Ste. 200-401 Temecula, CA 92591 (951) 225-5019

marisa@galeforcepm.com

Gatewise

Joseph Knaack

2900 Weslayan Street Houston, TX 77027 (714) 277-2586 joseph@gatewise.com — https://gatewise.com/

Genesis Bank

Jamie Hauer 4675 MacArthur Ct Suite 1600 Newport Beach, CA 92660 (949) 273-1275

gbmarketing@mygenesisbank.com — https://mygenesisbank.com/

Gerhard Electric

Mark Gerhard

mark@gerhardelectric.com

22961 La Cadena Drive Laguna Hills, CA 92653 (949) 951-0490 service@gerhardelectric.com — http://www.gerhardelectric.com

Gogo Cabinets

Warren Chong 1728 Tyler Avenue South El Monte, CA 91733-3430 (626) 328-6071 w.chong@gogocabinet.com — https://gogocabinet.com/

Google Fiber

Sarah Dunn 19510 Jamboree Road Google Building FAIR Irvine, CA 92612 (949) 800-1346 Sarahdunn@google.com

Gorman & Associates, Inc

Timothy Gorman 272 South Poplar Avenue Unit 101 Brea, CA 92821-5587 (714) 255-9998 tim@wrgorman.com

See the Advertisers Index on Page 68 for the location of our ad.

Green Zuru

Michael Juker 9650 Telstar Ave. Unit - A El Monte, CA 91731 (323) 746-3730 michael@greenzuru.com

Guardian Roofs By Suddith Construction Inc

Helen Tredo helenguardianroofs@gmail.com 1010 N. Batavia St, Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com http://www.guardianroofs.com

See the Advertisers Index on Page 68 for the location of our ad. H2O Heating Pros, Inc.

Tim Caufield timcaufield@h2oheatingpros.com P.O. Box 91 Menifee, CA 92586 (951) 405-0015 email@h2oheatingpros.com — http://www.h2oheatingpros.com

See the Advertisers Index on Page 68 for the location of our ad. Homewell Insurance Services Inc

Ryan Brewart 4150 Concours Street 260 Ontario, CA 91764-5913 (909) 509-8103 ryan@homewellins.com

See the Advertisers Index on Page 68 for the location of our ad.

ISU-The Olson Duncan Agency

Jim Kinmartin

17875 Von Karman Avenue ste 150 Irvine, CA 92614-6200 (424) 757-5024 jim@olsonduncan.com — http://www.olsonduncan.com

Ideate Design-Build, Inc.

Sarah Hall

1930 Watson Way, Suite E Vista, CA 92081 (760) 448-0788 sarah@ideatedesignbuild.com https://www.ideatedesignbuild.com/

Supplier Contact Index — continued on page 60

With the new Livable Pro, Housing Providers of any size can bill back Residents for master-billed utilities and amenities.

WATER/SEWER PEST CONTROL

LANDSCAPING TRASH

The FIRST DIY solution to recover masterbilled utilities, Livable’s new Pro platform lets Housing Providers and Property Managers divide utility bills using occupancy, square footage or by unit. Don’t worry - we still offer Billing Automation for larger management companies!

 Billing transparency

 Manager & Resident portals

 Free setup

 No unit minimums HIGHLIGHTS:

Supplier Contact Index — continued from page 58

Inhabit

Angela Mackey

2035 Lakesude Centre Way Suite 250 Knoxville, TN 37922 (949) 698-3662

Angela.Mackey@inhabit.com — https://inhabit.com/ Inspection Express

Alex Karafiloff

21255 Burbank Boulevard, Suite 120 Woodland Hills, CA 91367 (415) 212-0492

alex.k@ipropertyexpress.com

Intellirent

Cassandra Joachim

cjoachim@myintellirent.com 632 Commercial Street 5th Floor San Francisco, CA 94111 (844) 755-4059

info@myintellirent.com

https://myintellirent.com/aaoc-member-tenant-screening

InterSolutions—Property Management Staffing

Specialists

Shaye Anders

sanders@intersolutions.com 17762 Manchester Avenue Irvine, CA 92614-6649 (858) 367-5998

mbenton@intersolutions.com — http://www.npmstaffing.com

Investing In The OC Mercedes Shaffer 1200 Newport Center Drive Newport Beach, CA 92660 (714) 330-9999

InvestingInTheOC@gmail.com — http://investingintheoc.com

Ironwood Plumbing, Inc.

Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575

carl@ironwoodplumbing.com — http://www.ironwoodplumbing.com

JWilliams Staffing, Inc.

JoAnne Williams 18022 Cowan Dr. Suite 105 Irvine, CA 92614 (949) 250-1923

JoAnne@JWilliamsstaffing.com — http://www.jwilliamsstaffing.com

Johnnies Appliances

Tommy Martinez 12018 Paramount Blvd Downey, CA 90242 (562) 861-3819

tommy.martinez@johnniesappliances.com http://www.johnniesappliances.com

See the Advertisers Index on Page 68 for the location of our ad.

JuiceNet

David Stumbaugh 419 Main Street, #348 Huntington Beach, CA 92648-8100 (657) 616-2136

david@juicenet.ai — https://juicenet.ai/ KD Electric Company

Derrick Laughlin derrick@kdelectric.com

17071 E. Imperial Hwy Ste A6 Yorba Linda, CA 92886 (714) 223-2700 contact@kdelectric.com — http://www.kdelectric.com

KJ Design Center

Chris Yi PO Box 369 Walnut, CA 91788 (909) 455-0180 accounting@kjdesigncenter.com

EZ Drain & Plumbing

Kairos Investment Management Company

Jon Needell

jneedell@KIMC.com 18101 Von Karman Avenue Suite 1100 Irvine, CA 92612 (949) 709-8888

investorreporting@KIMC.com — https://kimc.com/

Kay Properties & Investments Company

Dwight Kay info@kpi1031.com 2958 Columbia Street Torrance, CA 90503-3806 (855) 899-4597

kana.yu@kpi1031.com — http://www.kpi1031.com

See the Advertisers Index on Page 68 for the location of our ad.

Kimball, Tirey & St. John LLP

Michael Chen 2040 Main St, Suite 500 Irvine, CA 92614 (949) 476-5585

Michael.Chen@kts-law.com — http://www.kts-law.com

Knight Commercial

Amit Gandhi 3415 Hawthorne Drive Corona, CA 92881 (323) 212-1307 a.gandhi@knightcommercial.com http://www.knightcommercial.com

Kraken Restoration Inc.

Todd Gelatka P.O. Box 80958 Rancho Santa Margarita, CA 92688 (949) 570-2424

4Krakenrestoration@gmail.com

L and D Appliance Corp

Henry Hsu

henryh@lndappl.com

11969 Telegraph Rd

Santa Fe Springs, CA 90670 (562) 946-1105

edison@lndappl.com — http://lndappl.com

LA Hydro-Jet & Rooter Service, Inc.

Teresa Inzunza 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426

TInzunza@lahydrojet.com

Legendary Cal Rep Windows & Doors

Pearl Hopkins 1129 North Kraemer Boulevard Anaheim, CA 92806 (949) 251-1866

pearl@legendarycorp.com

Livable

Daniel Sharabi daniel@livable.com PO Box 42 Los Gatos, CA 95031 (877) 789-6027

finance@livable.com — http://www.livable.com/aaoc

See the Advertisers Index on Page 68 for the location of our ad.

Lloyd Pest Control

David Hinrichs

1331 Morena Blvd. #300 San Diego, CA 92110 (619) 843-6369

david.hinrichs@lloydpest.com

LoCali Management Group

Nathan Poth 2808 E Katella Ave #104 Orange, CA 92867 (714) 747-9074

nathan@livinglocali.com — http://www.livinglocali.com

Mason Reconstruction LLC

Joshua Mason 26895 Aliso Creek Road #B-25 Aliso Viejo, CA 92656 (714) 206-8392

josh@masonrecon.com

MirrorMate Frames

Dustin Murphy 9317 Monroe Road Suite A Charlotte, NC 28270 (704) 390-7374

dustin@mirrormate.com

Molly Maid of Irvine and Saddleback, and Temecula

Valley

Scott Sims 20984 Bake Parkway #102 Lake Forest, CA 92630 (949) 367-8000 x 2

scott.sims@mollymaid.com http://www.mollymaid.com/irvine-saddleback-valley/ Monument Roofing

Aaron Martin aaron@monumentroofing.us 625 W. Katella Ave #29 Orange, CA 92867 (714) 538-3330

debbie@monumentroofing.us — http://www.mccarthyroofing.com

See the Advertisers Index on Page 68 for the location of our ad. Multi Team Staffing

Teresa Manzano Mendoza 17321 Irvine Blvd, #205 Tustin, CA 92780 (714) 213-8841

teresa@multiteam.net — http://www.multiteamservices.com

NFP Property & Casualty

Eric R Marrs

1551 North Tustin Avenue, Suite 500 Santa Ana, CA 92705-8634 (714) 617-2446

eric.r.marrs@nfp.com — http://www.nfp.com

National Service Company

Anel Burgin

845 N Commerce St Orange, CA 92867 (714) 633-1811

ab_national@yahoo.com — http://apartmentlaundry.com

See the Advertisers Index on Page 68 for the location of our ad. Navion Insurance Associates, Inc

Shawntae Stewart 23001 La Palma Avenue Ste 120 Yorba Linda, CA 92887 (714) 202-4711

sstewart@navionins.com — http://www.navionins.com

Newman Windows and Doors

Ruthie Vaughn 6110 Yarrow Drive Carlsbad, CA 92011 (760) 438-8080

ruthiev@newmanwindows.com https://www.newmanwindows.com

Newmeyer & Dillion, LLP

Rondi J Walsh

895 Dove Street, 5th Floor

Newport Beach, CA 92660 (949) 854-7000

Rondi.Walsh@ndlf.com — http://www.newmeyeranddillion.com

Supplier Contact Index — continued on page 62

OC Professional Maintenance Team

Jennifer Barragan 1442 East Lincoln Avenue Orange, CA 92865-1934 (714) 583-8633

jennifer@ocproteam.com — http://www.ocproteam.com

See the Advertisers Index on Page 68 for the location of our ad.

OVC Plumbing and Drain

Matthew Johnston

17165 Von Karman Ave, Suite 106 Irvine, CA 92614 (949) 775-4682

matt@ovcbuild.com — http://callovc.com

One Call Restoration

Anthony Nocera tnocera@ymail.com 1240 S Wright Street Santa Ana, CA 92705 (562) 824-1234 tony@onecallsm.com https://www.servicemasterrestore.com/servicemaster-by-one-callrestoration/

One Structural—Balcony1 • Retrofit1 • ADU1

Helen Fower 19326 Ventura Boulevard Suite 201 Los Angeles, CA 91356 (818) 996-6245

helen@retrofit1.com

Optimum Seismic, Inc

Ali Sahabi 4199 Bandini Boulevard Suite A-B Vernon, CA 90058-4208 (323) 605-0000

asahabi@optimumseismic.com — http://www.optimumseismic.com

See the Advertisers Index on Page 68 for the location of our ad.

Orange County Mailboxes

Edward Schade

ed@orangecountymailboxes.com

P.O. Box 11539 Westminster, CA 92685 (714) 878-3093 info@orangecountymailboxes.com

Orange County Property Management

Eric Reichert 17951 Lyons Circle Huntington Beach, CA 92647-7167 (714) 840-1700

eric@ocmgmt.com — http://orangecountypropertymanagement.com

See the Advertisers Index on Page 68 for the location of our ad.

PRC Restoration Inc

Freddy Rodriguez ap@prcrestoration.com

23839 Banning Blvd. Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — https://prcinc.com/

Pacific Coast Commercial Pool Service Inc.

Roger Klump 5282 Acacia Ave Garden Grove, CA 92845 (714) 351-1881 rdklump@gmail.com — http://pccpools.com/ Pacific Environmental & Abatement Solutions Inc

Kristine Ramos kristine@peasolutions.com P.O. Box 459 Surfside, CA 90743 (714) 379-5029 info@peasolutions.com

Patio Guys

Joanna Solis marketing@patioguys.com 2907 Oak St Santa Ana, CA 92707 (800) 310-4897

commercial@patioguys.com — http://patioguys.com

Pearlx

Phillip Forrester

300 Corporate Pointe, Suite 220 Culver City, CA 90230-7614 (323) 863-8403

pf@pearlxinfra.com

Precision Concrete Cutting

Isaac Lopez

650 S Grand Ave #108 Santa Ana, CA 92705 (760) 448-0979 aarona@safesidewalks.com — http://www.safesidewalks.com

Precision Roofing & Waterproofing Inc.

Brandon Decker 8 Mclaren Ste L Irvine, CA 92618 (949) 751-7321

brandon@precisionroofingoc.com — https://precisionroofingoc.com/

Premier Commercial Painting South, INC.

Robert Black 17150 Newhope #405 Fountain Valley, Ca 92708 (714) 546-3692

Rblackpcp@yahoo.com

Prendiville Insurance Agency

Angela Weiss 24661 Del Prado Suite 3 Dana Point, CA 92629-2805 (949) 487-9696 angela@prendivilleagency.com — http://www.prendivilleagency.com

PAVING COMPANY, INC.

Prestige Construction and Renovation Services, Inc

Sam Elzein

selzein@prestigecrs.com

2600 Newport Boulevard Suite 114

Newport Beach, CA 92663 (951) 314-5457

support@prestigecrs.com

Qwikkit

Jennifer Mau tradeshows@Qwikkit.com

7350 Langfield Road Houston, TX 77092 (713) 540-3205

j.mau@qwikkit.com

R & B Wholesale Distributors

David Rhodes drhodes@rbdist.com 2350 S. Milliken Ontario, CA 91761 (909) 230-5400

jennie@rbdist.com — http://www.rbdist.com

See the Advertisers Index on Page 68 for the location of our ad. R1 Facility Services

Casey Powell 2025 Guadalupe Street Suite 260 #2788 Austin, TX 78705 (714) 854-2002 cpowell@r1facilityservices.com — http://r1fs.co

RBCI Inc.

Randi Favela 1121 East Elm Ave Fullerton, CA 92831 (714) 401-7646 randi@rbci.inc

REVS (Refuel Electric Vehicle Solutions)

David Aaronson david@relpconsulting.com 3753 Nottingham St Houston, TX 77005 (713) 927-1693 daaronson@refuelevs.com — http://www.refuelevs.com

Real Floors

Delia Chamberlain delia.chamberlain@realfloors.com 560 Webb Industrial Dr Marietta, GA 30062 (810) 444-1550 jessica.mcconnell@realfloors.com

Redi Carpet

Dave Adams 1900 S Proforma Avenue Suite A1 Ontario, CA 91761 (714) 458-0677 dave.adams@redicarpet.com

Reliant Parking Solutions, LLC

Kevin Wexler kevin@reliantparking.com PO Box 13004 Carlsbad, CA 92013 (760) 494-0938 info@reliantparking.com — http://reliantparking.com/

Remote Ally

Eddie Conlon

4431 Corporate Center Drive Ste. 121 Los Alamitos, CA 90720 (866) 439-0318 conlon@remoteally.com — http://www.remoteally.com

Rently

Zach Goulhiane 6300 Wilshire Boulevard Suite 620 Los Angeles, CA 90048 (323) 375-5778 zach@rently.com

ResMan

Krsto Reskusic

krsto.reskusic@myresman.com

2901 Dallas Parkway, Suite 200

Plano, TX 75093 (146) 959-2891 x 6

kegan.arnold@inhabit.com — http://www.myresman.com

Restoration Management Company

Staling Ngoy 4925 East Hunter Avenue Anaheim, CA 92807 (714) 208-1841

staling.ngoy@rmc.com — http://www.rmc.com

Revival Homes

Anthony Dedousis 1150 South Olive Street Floor 9 Los Angeles, CA 90015 (323) 553-5089

anthony@revivaladu.com

Rose Paving LLC

Aaron Anderson 10200 Matern Place Santa Fe Springs, CA 90670-3248 (562) 662-2329

aaron.anderson@rosepaving.com — http://www.rosepaving.com

Roto Rooter Service Company

Jacob Coe 1501 Railroad Street Corona, CA 92878 (714) 666-1665 jacob.coe@rrsc.com — https://www.rotorooter.com/

Royal Roofing

Steve Pinkus 6831 Suva St. Bell Gardens, CA 90201 (562) 928-1200 steve@royalroofing.com — http://www.royalroofing.com

See the Advertisers Index on Page 68 for the location of our ad.

S M Painting Corp

Salvador Munguia

417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguiac@yahoo.com http://www.salvadormunguiapaintingco.com

S-Team Turn Overs

Carlos Mercado 2030 East 4th Street Santa Ana, CA 92705 (310) 986-1522

cmercado@steamoc.com

S.E. Electrical Services Inc.

Sam Edalati 6282 Abraham Avenue Westminster, CA 92683 (714) 448-6252

seelectricoc@verizon.net

See the Advertisers Index on Page 68 for the location of our ad.

SAYA Life

Sanjay Poojary

525 S Hewitt Street Los Angeles, CA 90013 (949) 241-3365

spoojary@saya.life

SNR Law Group, PC

Sakeenah Redmond 17821 E 17th Street 145 Tustin, CA 92780 (714) 731-0900 sredmond@snrlawgroup.com

SNS Law Group, LLP

Rozita Levy 11400 West Olympic Boulevard, Ste. 200 Los Angeles, CA 90064-1550 (310) 770-4240 Rozy@snslawgroup.com

S.E. ELECTRICAL SERVICES, INC.

Satellite Management Company

Kathy Karimloo

kkarimloo@satellitemanagement.com

1010 E Chestnut Ave

Santa Ana, CA 92701 (714) 558-2411

pconzelman@satellitemanagement.com

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 573-2251

ssancho@service-1st.com — http://www.service-1st.com

ServiceFirst Restoration Inc

Christian Rovsek 23192 Verdugo Dr STE D Laguna Hills, CA 92653 (855) 883-4778

accounting@callservicefirst.com — http://www.callservicefirst.com

Servpro of Newport Beach

Krystyn Roman 21531 Surveyor Circle Huntington Beach, CA 92646 (949) 758-0484 kroman@servpronewport.com

Shanon Ohmann Real Estate Group

Shanon Ohmann 28361 Lakewood Drive Laguna Niguel, CA 92677 (949) 309-1244

Shanonohmann@gmail.com — http://www.HomesInOC.com

Supplier Contact Index — continued on page 64

Snappt Inc.

Daniel Cooper 6100 Wilshire Boulevard

Los Angeles, CA 90048 (714) 812-2340

dcooper@snappt.com — https://www.snappt.com/ South Coast Deck Inspections

Michael Malki

1095 N. Main St. Suite Q Orange, CA 92867 (657) 707-9127

admin@southcoastdeck.com https://southcoastdeckinspections.com/

See the Advertisers Index on Page 68 for the location of our ad. Southern California Edison-Multi Family Program

Mary Finn Parker 1515 Walnut Grove Ave Rosemead, CA 91770 (714) 307-5274 mary.finn@sce.com — http://www.sce.com

Spectrum Community Solutions

Christina Sedrak-Soliman

400 Washington Blvd Tower II, 5th Floor Stamford, CT 06902 (203) 705-5608 christina.sedrak-soliman@charter.com

Spyder Construction

Ryan Champagne 32565 Golden Lantern #173 Dana Point, CA 92629 (949) 842-7019 rchampagne@spydercon.com

Strategic Sanitation Services

Bill Sowers

25801 Obrero Drive #11

Mission Viejo, CA 92691 (949) 813-5888

bills@wasteoptemize.com — http://www.wasteoptimize.com

Stream Realty Partners—Pat Swanson

Pat Swanson 19200 Von Karman Avenue, Suite 800 Irvine, CA 92612 (949) 203-3049 pat.swanson@streamrealty.com — http://www.streamrealty.com

Street Beat Promo

Barry Bradham promote@streetbeatpromo.com 17451 Nichols Lane #B Huntington Beach, CA 92647-8718 (714) 837-5575 promote@streetbeatpromo.com

Synergy Companies

Douglas Price 90 Business Park Drive Perris, CA 92571 (951) 443-6151 Doug.Price@synergycompanies.com https://www.synergycompanies.com/

TASORO Products

Aleah Whitacre aw@tasoroproducts.com 14107 Brighton Ave Gardena, CA 90249 (714) 925-0598 ab@tasoroproducts.com — https://tasoroproducts.com/

The Door & Window Company

Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com http://www.thedoorandwindow.com

The Junkluggers of Orange County

Kyle Mussche 1135 West Katella Avenue Orange, CA 92867 (714) 493-7625 kyle.mussche@junkluggers.com

The Liberty Group

Chris Burger chrisb@thelibertygroup.com

500 N. State College, Suite 1100 Orange, CA 92868 (951) 744-0057 Socal@thelibertygroup.com — http://www.thelibertygroup.com

TheGuarantors

Alexandra Nazaire associations@theguarantors.com

1 World Trade Center New York, NY 10007 (212) 266-0020 success@theguarantors.com

Titanium Restoration Services

Victor Martinez P.O Box 4584 Anaheim, CA 92801 (714) 290-5875 titaniumrestoration@gmail.com

To’ and Mo’ Towing

Robert Heer, Jr. 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net — https://www.toandmotowing.net/

USGI_Upland Group

William Estela

1615 French Street suite 201

Santa Ana, CA 92701-2475 (855) 787-5263 westela@usg.org — http://www.usg.org

Urban Surfaces

Brandon Cutler

2380 Railroad Street, Building 101 Corona, CA 92878 (951) 223-4645

brandon.c@urbansurfaces.com — https://www.urbansurfaces.com/

VacuuBondLVT

Shandin Wilson

9108 Pittsburgh Avenue Rancho Cucamonga, CA 91730 (909) 444-2745

shandin@vacuubondlvt.com — https://www.vacuubondlvt.com/

Valet Living

Laura Lemansky

10150 Highland Manor Drive Suite 120 Tampa, FL 33610-9713 (562) 522-3309 laura.lemansky@valetliving.com — http://www.valetliving.com

Villa Property Inspections LLC

Tony Escamilla 1012 West Duarte Road 14 Arcadia, CA 91007 (800) 465-0153 tony@inspectaproperty.com — https://inspectaproperty.com/

Vision Roof Services

Mike Zapata 30211 Avenida de las Banderas Rancho Santa Margarita, CA 92688 (949) 310-6333 mikezapata@visionroof.net

WASH Multi Family Laundry Systems

Joanne Venter

2200 W 195th Street Torrance, CA 90501 (800) 421-6897

joannev@washlaundry.com — http://www.washlaundry.com

See the Advertisers Index on Page 68 for the location of our ad. WICR Waterproofing & Decking

Sean Krubinski sean@wicr.net

72185 Painters Path, Suite B Palm Dessert, CA 92260 (888) 388-9427 customerservice@wicr.net — http://www.wicr.net

Water Heater Man Inc.

Tommy Guerra (714) 282-7098 tommyg@waterheatermaninc.com http://www.waterheatermaninc.com

Water Heaters Only, Inc.

Nate Moran

970 E. Main Street #200 Grass Valley, CA 95945 (833) 500-0180 nate@waterheatersonly.com — https://waterheatersonly.com/ Wesierski & Zurek LLP, Lawyers

Thomas B Cummings Esq. 1 Corporate Park Dr Fl 2 Irvine, CA 92606 (949) 975-1000 tcummings@wzllp.com — http://www.wzllp.com

West Coast Chief Appliance 3300 North San Fernando Boulevard Unit 101 Burbank, CA 91504 (714) 418-4997 michael@chiefappliance.com

WithMe

Kaileen Santos

kaileen.santos@withme.com 1556 W Carroll Ave Ste 103 Chicago, IL 60607 (818) 632-6297 kc.aquino@withme.com

Yardi Systems Inc

Ryan Shields ryan.shields@yardi.com

430 S Fairview Ave Santa Barbara, CA 93117 (805) 699-2040 melissa.dempsey@yardi.com https://www.yardi.com/products/property-management-software/.

Zillow Rentals

Paige Gamboa 1301 2nd Ave, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — http://www.zillow.com

Zoom Drain North Orange County

Brent Henderson 2930-D Grace Lane Costa Mesa, CA 92626 (949) 573-4717 brent.henderson@zoomdrain.com

Zumper

Darcy Wagner 555 Montgomery Suite 1300 San Francisco, CA 94108 (714) 651-7691 darcy@zumper.com — https://www.zumper.com/

APPLIANCES—REPAIRS, PARTS, RENTALS

Johnnie’s Appliances 30

Lin-Ed’s Appliance Service & Repair 53

ORCO Apartment Supply 33

R&B Wholesale Distributors, Inc. Back Cover

West Coast Chief Repair 37

ASPHALT SALES & SERVICE

C & C Paving Company, Inc. 62

ATTORNEYS

Block & Associates Inside Back Cover

Brennan Law Firm 2 Pennfield Paralegal Servies 26

BALCONY & DECK INSPECTIONS

Deck Diagnostics 14

BATHROOM RENOVATIONS

Buffalo Maintenance, Inc. 17, 57

OC Professional Maintenance Team 61

BLINDS

Apex Window Decor 67

CABINETS/REFINISHING

Buffalo Maintenance, Inc. 17, 57

CARPENTRY

Buffalo Maintenance, Inc. 17, 57

Residential Repairs 65

CARPETS

Carpet Crafts 43

ORCO Apartment Supply 33

R&B Wholesale Distributors, Inc. Back Cover

COIN-OPERATED LAUNDRY EQUIPMENT

ACE Commerical Laundry Equipment, Inc. 35 National Service 64

COLLECTIONS

Block & Associates Inside Back Cover

CONCRETE MAINTENANCE & REPAIR

Buffalo Maintenance, Inc. 17, 57

C & C Paving Company, Inc. 62

CONSTRUCTION

Buffalo Maintenance, Inc. 17, 57 COUNTERTOPS

Buffalo Maintenance, Inc. 17, 57

DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

Buffalo Maintenance, Inc. 17, 57

Rash Yambo Decking & Stairs 50 DOORS, WINDOWS

OC Professional Maintenance Team 61 Vanguard Property Services 10

Rooter

R&B Wholesale Distributors, Inc. Back Cover DRYWALL

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