Social Impact and Business Disruption Delivery Work Plan by City Rail Link Ltd

Auckland City Rail Link

Version history

Date Version Issued to Quantity & type Approved for the DSBJV by

2 July 2018 Final CRLL, Auckland Council 1 x Electronic D Burtenshaw

19 December 2018 Draft CRLL, Auckland Council 1 x Electronic D Burtenshaw

This document remains the property of DSBJV. Its contents are confidential and shall not be reproduced, destroyed or given away without express, written permission of DSBJV. The electronic version of this document in FULCRUM on designated serves(s) is the Master Copy and is a controlled document. Unless specifically noted, thereon, other copies of this document are uncontrolled.

j:\crl c1\08 environment sustainability\0801 environmental management plans and delivery work plans\social impact and business disruption dwp\crl-btm-env-dow-pln-000333 c1 sibd dwp rev 11.docx

Glossary of abbreviations

Acronym Definition

ACDP (CA)

Auckland Council District Plan Central Area Section

AEE Assessment of Environmental Effects

ACZ Active Construction Zone

Auckland Transport

BTC Britomart Transport Centre

CBD Central Business District

CEMP Construction Environmental Management Plan

CLG Community Liaison Group

CNV DWP

CPO

CRL

CRLL

DSBJV

Construction Noise and Vibration Delivery Work Plan

Former Chief Post Office building

City Rail Link

City Rail Link Limited

Downer Soletanche Bachy Joint Venture

DWP Delivery Work Plan

IS Infrastructure Sustainability

ISCA Infrastructure Sustainability Council of Australia

NoR Notice of Requirement

SIA

Social Impact Assessment

SIBD Social Impact and Business Disruption

SSCNVMP Site Specific Construction Noise and Vibration Management Plan

TAP DWP

Transport, Access and Parking Delivery Work Plan

1 Introduction

The City Rail Link (CRL) project comprises the construction, operation and maintenance of a 3.4 km underground passenger railway, running between Britomart Station and the North Auckland Rail Line in the vicinity of Mt Eden station. The works relating to this Social Impact and Business Disruption Delivery Work Plan (SIBD DWP) constitute part of the enabling works for the CRL.

The works (the Project) involve the construction of an extension to the existing passenger rail network from the current termination point within the Britomart Transport Centre (BTC), westwards underneath the former Chief Post Office building (CPO) and lower Queen Street. The Project footprint is shown generally by the blue shaded area in Figure 1.1 below.

1.1

LEGEND

CRL alignment

BTC designation

CRL designation

C1 worksite

Purpose of the Social Impact and Business Disruption DWP

This SIBD DWP has been prepared to identify measures that will be implemented to mitigate and manage the potential adverse effects on businesses and residents during construction of the Project. The objective of the DWP is:

• To avoid, remedy or mitigate the adverse effects arising from disruption to businesses, residents and community services/facilities so far as reasonably practicable.

This SIBD DWP incorporates the requirements of CRL designation Condition 61 and BTC designation Condition 33 and will be implemented throughout the construction period. The SIBD DWP has been prepared in consultation with the community, businesses owners, affected parties and affected in proximity parties (as required by Condition 61.3 of the CRL designation and Condition 33.3 of the BTC designation 1). It outlines site specific mitigation measures, as well as cross-referencing to the mitigation measures in other DWPs for the Project, to address disruption to access for residents and business, disruption effects that are likely to result in the loss of customers or business, and loss of amenity for residents and business as a result of construction activities.

1 There are no Community Facility Operators affected by the Project.

Figure 1 1: Project Footprint

This SIBD DWP has been prepared by Tonkin & Taylor Ltd (T+T) for the Downer Soletanche Bachy Joint Venture (the Contractor - DSBJV) and forms part of the Construction Environmental Management Plan (CEMP) for the Project.

It will be implemented throughout the entire construction period and for up to 12 months following the completion of the Project if required. This DWP is a living document that will be updated over the course of the Project to reflect any changes to Project stakeholders

This DWP follows the recommended structure and content of the Draft Outline SIBD DWP (Attachment A to Amelia Joan Linzey’s Statement of Evidence for the CRL Notice of Requirement hearing), as noted in Condition 1.1 (f) of the CRL designation.

1.2 Relevant Conditions

Table 1.1 identifies the designation conditions relevant to this SIBD DWP and where they are addressed in the document.

Table 1.1: Social Impact and Business Disruption conditions and location in the document

Condition No. Condition

CRL Designation Conditions

CRL 61.1 The Requiring Authority shall prepare a Social Impact and Business Disruption DWP. The objective of the Social Impact and Business Disruption DWP is to avoid, remedy or mitigate the adverse effects arising from disruption to businesses, residents and community services/facilities so far as reasonably practicable.

CRL 61.2 To achieve this objective the Requiring Authority shall engage a suitably qualified specialist(s) to prepare a Social Impact and Business Disruption DWP to address the following specific issues:

(a) How disruption to access (including pedestrian, cycle, passenger transport and service/private vehicles) for residents, community services and businesses as a result of construction activities will, so far as is reasonably practicable, will be avoided, remedied or mitigated;

(b) How the disruption effects that result or are likely to result in the loss of customers to businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated;

(c) How the loss and/or relocation of community facilities and the loss or change to catchments associated with these facilities as a result of the property acquisition process will be mitigated; and

(d) How loss of amenity for residents, community services and businesses as a result of construction activities will be or has been mitigated through the CEMP and other DWPs.

Relevant section of DWP

This document

Section 7.1.1

Sections 7.1.6 and 7.2

No community facilities within Project area

Section 7.1

CRL 61.3 The Social Impact and Business Disruption DWP shall be prepared in consultation with the community, community facility operators, business owners, affected parties and affected in proximity parties to:

(a) Understand client and visitor behaviour and requirements and operational requirements of community facilities and businesses;

(b) Identify the scale of disruption and adverse effects likely to result to businesses, residents and any community services/facilities as a result of construction of the City Rail Link;

(d) To develop methods to address matters outlined in (b) and (c) above, including:

(i) The measures to maximise opportunities for pedestrian and service access to businesses, residents and community services/facilities that will be maintained during construction, within the practical requirements of the Transport, Access and Parking condition 24 and the Transport, Access and Parking DWP;

(ii) The measures to mitigate potential severance and loss of business visibility issues by way-finding and supporting signage for pedestrian detours required during construction;

(iii) The measures to promote a safe environment, taking a crime prevention through environmental design approach;

(iv) Other measures to assist businesses and social services/facilities to maintain client/customer accessibility, including but not limited to client/customer information on temporary parking or parking options for access;

(v) Other measures to assist residents, businesses and social services/facilities to provide for service delivery requirements;

(vi) The process (if any) for re-establishment and promotion of normal business operation following construction;

(vii) If appropriate and reasonable, requirements for temporary relocation during construction and/or assistance for relocation (including information to communities using these services and facilities to advise of relocations); and

(viii) The measures to remedy and mitigate the disruption impacts to the community as a result of any closure and/or relocation of community services and facilities required by the Project.

Sections 4, 6, 7.2 and Appendix C

Section 7.1.1

Sections 7.1.6, 7.1.8, 7.2

Section 7.1.7

Sections 7.1.1 and 7.2

Section 7.2

Sections 6.1.1, 7.2

No community services in Project area

CRL 61.4 The Social Impact and Business Disruption DWP shall include:

(a) A summary of the findings and recommendations of the Social Impact Assessment report (2013);

(b) A record of the consultation undertaken with the community including specific access and operational requirements of individual businesses and residents including, if relevant, consultation on the necessity for, and the feasibility of, options and requirements for temporary relocation during construction and/or assistance for relocation);

(d) Reference to any site/business specific mitigation plans that exist (though these may not be included in the DWP);

(e) Cross reference to detail on how the CEMP and DWPs have responded to the issues of resident, business and social service/facility accessibility and amenity;

(f) Details of on-going consultation with the local community through the Community Liaison Groups to provide updates and information relating to the timing for project works and acquisition;

(g) Details of best endeavours steps undertaken with regard to acquisition and/or relocation of the Chinese Community Centre and Life Centre Church under the Public Works Act 1981; and

(h) The process for resolution of any disputes or complaints in relation to the management / mitigation of social impacts (including business disruption impacts).

CRL 61.6 The Social Impact and Business Disruption DWP shall be implemented and complied with for the duration of the construction of the Project and for up to 12 months following the completion of the Project if required.

CRL 61.7 Suitably qualified independent specialists for the social impact and business disruption mitigation (whose appointment shall be agreed by the Council) shall peer review the Social Impact and Business Disruption DWP pursuant to Condition 11

CRL 61.8 The Requiring Authority shall prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP together with a summary of matters raised by the community, and how these have been responded to. The report shall be presented to the Community Liaison Group.

Britomart Designation Conditions

BTC 33.1 The Requiring Authority shall prepare a Social Impact and Business Disruption DWP, the objective of which is to avoid, remedy or mitigate the adverse effects arising from disruption to businesses, residents and community services/facilities so far as reasonably practicable.

BTC 33.2 To achieve this objective the Requiring Authority shall enga ge a suitably qualified specialist(s) to prepare a Social Impact and Business Disruption DWP to address the following specific issues:

(a) How disruption to access (including pedestrian, cycle, passenger transport and service/private vehicles) for residents, community

Relevant

Section 3

Sections 6.2, 7.2, Appendix C

Section 7 and Appendix C

This document

Section 7.1

Section 8.1

Not relevant to this Project

Section 9

This document

Section 11

Section 10

This document

Section 7.1.1

2 Conditions as attached to Auckland Transport’s Confirmation Notice of 17 March 2016 on Notice of Requirement to alter the Britomart Transport Centre Designation

Condition No. Condition

services and businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated.

(c) How loss of amenity for residents, community services and businesses as a result of construction activities will be or has been mitigated through the CEMP and other DWPs

BTC 33.3 The Social Impact and Business Disruption DWP shall be prepared in consultation with the community, community facility operators, business owners, affected parties and affected in-proximity parties to:

(a) Understand client and visitor behaviour and requirements and operational requirements of community facilities and businesses.

(b) Identify the scale of disruption and adverse effects likely to result to businesses, residents and any community services/facilities as a result of construction of the Project.

(d) To develop methods to address matters outlined in (b) and (c) above, including:

(ii) The measures to mitigate potential severance and loss of business visibility issues by way-finding and supporting signage for pedestrian detours required during construction.

(iii) The measures to promote a safe environment, taking a crime-prevention-through-environmental-design approach.

(v) Other measures to assist residents, businesses and social services/facilities to provide for service delivery requirements.

(vi) The process (if any) for re-establishment and promotion of normal business operation following construction.

Sections 4, 6, 7.2 and Appendix C

Section 4, 6, 7.2 and Appendix C

Sections 4, 6, 7.2 and Appendix C

Section 7.1.1

Sections 7.1.1, 7.1.6, 7.1.8 and 7.2

Section 7.1.7

Sections 7.1.1 and 7.2Section 7.2

Section 7.2

Sections 6.1.1, 7.2

BTC 33.4 The Social Impact and Business Disruption DWP shall include:

(a) A summary of the findings and recommendations of the Social Impact Assessment report (2015).

(d) Reference to any site/business specific mitigation plans that exist (though these may not be included in the DWP).

(e) Cross reference to detail on how the CEMP and DWPs have responded to the issues of resident, business and social service/facility accessibility and amenity.

(f) Details of on-going consultation with the local community through the Community Liaison Groups to provide updates and information relating to the timing for project works and acquisition.

(g) The process for resolution of any disputes or complaints in relation to the management / mitigation of social impacts (including business disruption impacts).

BTC 33.5 The Social Impact and Business Disruption DWP shall be implemented and complied with for the duration of the construction of the Project and for up to 12 months following the completion of the Project if required.

BTC 33.6 Suitably qualified independent specialists for the social impact and business disruption mitigation (whose appointment shall be agreed by the Council) shall peer review the Social Impact and Business Disruption DWP pursuant to Condition 12.

BTC 33.7 The Requiring Authority shall prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP together with a summary of matters raised by the community, and how these have been responded to. The report shall be presented to the Community Liaison Group.

1.3 Sustainability

Section 3

Sections 6.2, 7.2, Appendix C

Section 7

Appendix C

This document

Section 7.1

Section 8

Section 9

This document

Section 11

Section 10

City Rail Link Limited (CRLL) is seeking an Infrastructure Sustainability Council of Australia (ISCA) Infrastructure Sustainability (IS) rating for the Project. Further details can be found in the Project CEMP and Sustainability Rating Management Plan. Project sustainability requirements that relate directly to this SIBD DWP are included in Appendix A. These requirements are imbedded within the Delivery Work Plans and management plans for the Project to ensure that sustainability is a key focus and ‘the way we do things’.

In some cases the IS requirements and sustainability goals enhance the designation requirements.

1.4 Social Impact and Business Disruption DWP Authors and Reviewer

This SIBD DWP has been prepared by Rachel Purdy, Jessica Urquhart and Peter Roan, with assistance from the DSBJV Communications Manager, Brandy Smith, and CRLL Communications Manager, Carol

Greensmith Specialist inputs on construction matters have been provided by the DSBJV Project Director, Dale Burtenshaw, construction noise and vibration (Craig Fitzgerald – Marshall Day Acoustics) and transport (Marcus Williams – AECOM), from the DSBJV specialist team.

The experience of the team responsible for preparing this SIBD DWP is summarised as follows:

• Rachel Purdy – Rachel is the principal author of the DWP and has been involved in all stages of the Project, including development of the SIBD DWP approach and methodology, identification of the community of interest, consultation with parties in the community of interest, coordination with specialists to identify potential environmental effects and mitigation measures, documenting consultation outcomes and drafting of this DWP document. Rachel is also the principal author of the CRL Contract 1 Construction Environmental Management Plan and has a high level of familiarity with the Project works. Rachel holds a Masters in Planning Practice (Hons), a Post Graduate Diploma in Environmental Management and a Bachelor of Science. She has completed the IAP2 ‘Engagement Essentials’ course, and as part of her Bachelor of Science she completed the ‘Research Design and Methods in Human Geography’ paper. This paper required the full design and execution of a substantial research project, with the course content and skills gained, relevant to the various stages associated with development of this SIBD DWP. Topics covered during the course and project work included research design and methodology development, research ethics, identification of appropriate information sources, field research techniques, undertaking field research involving community engagement, data analysis, and research communication and documentation.

Rachel has over eight years’ experience in resource management planning for major infrastructure projects. This experience includes roles in stakeholder and community engagement, construction environmental management, social impact assessment and environmental effects assessment on projects including, the New Zealand Transport Agency’s Puhoi to Wellsford Scheme Assessment, Puhoi to Warkworth Planning Alliance, SH16 Causeway Upgrade Project, Watercare’s North Shore Wastewater Network Strategic Improvement Project, Auckland Council Stormwater Unit’s Northern Area Operation and Maintenance Projects, Auckland Transport’s Great Barrier Island Ferry Terminal Upgrade Project, Watercare’s Howick Diversion wastewater network upgrade project and Thames Coromandel District Council’s Tairua Pauanui water supply scheme.

• Jessica Urquhart – Jessica assisted Rachel undertake and document the outcomes of consultation with parties in the community of interest. Jessica holds a Bachelor of Planning Degree (Hons) and has over five years’ experience in resource management planning on infrastructure projects. Jessica has led community engagement and social impact assessment on the following projects: Glendowie Branch Sewer, Kohimarama Wastewater Storage Tank, Te Puru wastewater network upgrade, Clarkes Beach water supply project, Glen Eden wastewater storage tank.

• Peter Roan – Peter is the Planning Interface Manager for the DSBJV CRL Contract 1 team and has provided day by day direction to the team preparing the SIBD DWP. This has involved working with Rachel Purdy to develop the SIBD DWP approach and methodology and establishing the extent of the community of interest, along with undertaking consultation with key stakeholders, reviewing and advising on consultation outcomes and mitigation, and reviewing and approving the DWP document.

Peter holds a Master’s Degree (Hons) and has completed the numerous training programmes in EIA and in NZ related planning and Resource Management topics, including the IAP2 programme on community engagement and communications. Peter is the planning discipline leader at Tonkin + Taylor and has over 25 years’ experience in resource management planning, including leading some of New Zealand’s largest infrastructure projects through the

Resource Management Act process. Peter has completed and managed stakeholder and community engagement, social impact assessment, and environmental effects assessment on projects in NZ and in the Pacific and Asia, including on Watercare’s Central Interceptor Project, Project Hobson, and Army Bay Wastewater Outfall project, Auckland Transport and KiwiRail’s Project DART, Auckland Council’s Onehunga Foreshore Restoration Project, Golden Bay Cement’s Portland Cement Works and Quarry project, Faleolo Airport Upgrading project for the Samoan Airport Authority, and the Mindanao Fisheries and Community Strengthening Project for the Philippines Department for the Environment.

• Brandy Smith – Brandy is the DSBJV Communications Manager for the CRL Contract 1 works and worked with Rachel Purdy to undertake consultation with key stakeholders in the community of interest. Brandy holds Certificates in ‘Public Relations’ and ‘Stakeholder Engagement and Reputation Public Relations Management’ from the Public Relations Institute of New Zealand and is currently studying for a Diploma in Public Relations and Communication Management. Brandy has been the Downer Communications Manager on multiple projects, including Waterfront Auckland’s Westhaven Seawall and Promenade Project, Hamilton City Council’s Hamilton Ring Road, Auckland Transport’s Devonport Wharf Marine Square Upgrade and the Mangere Refugee Resettlement Centre Upgrade for the Ministry of Business Innovation and Employment.

2 Project Description

2.1 Overview

The Project involves the construction of an extension to the existing passenger rail network from the current termination point within the BTC, westwards underneath the CPO building and lower Queen Street. Separate works are being undertaken to continue the CRL tunnels from this point under the Downtown Shopping Centre site (which is being redeveloped by Precinct Properties), and then up Albert Street.

The Project will involve significant works beneath the CPO, with the construction of two new rail tunnels extending westwards beneath the basement floor level. In lower Queen Street, secant piling will be extended across the road corridor, excavation undertaken to form the tunnels followed by reinstatement of the road corridor following the completion of works. During construction, existing ticketing and retail functions and pedestrian access to the station will be accommodated in Station Plaza, at the rear of the CPO building.

Surface works will also be required in QEII Square associated with the Downtown Shopping Centre redevelopment, including construction of the CRL rail tunnels beneath this site (Precinct Properties scope of work).

A detailed description of the construction works is provided in the CEMP.

2.2 Construction Methodology

The Project construction works will be divided into four key stages (refer to Construction Staging Plans provided at Appendix B).

Table 2.1 below outlines the key activities to be undertaken during each stage of the works.

Table 2.1: Project Construction Stages

Stage Description

Stage 1 –Temporary station access, construction of temporary accommodation in Station Plaza and streetscape works

Stage 2 – CPO building works, piling, removal of CPO ground floor

Stage 3 – piling, CPO underpinning excavation, tunnel construction and backfilling.

• Construction of temporary station facilities and access in Station Plaza to the rear of the BTC

• Removal of bus stops, shelters and canopies from Tyler and Galway Streets

• Kerbside management changes

• Construction of new vehicle crossing on Tyler Street

• Remove existing stairs and escalators

• Other enabling works

• Construction of dust and noise barriers

• Strip out CPO

• CPO ground floor demolition

• CPO diaphragm wall construction commences

• CPO diaphragm wall construction

• Underpinning of CPO

• Lower Queen Street Piling

• CPO and lower Queen Street excavation

• Tunnel Construction

• Backfill excavation

Dates Duration

July 2016 to January 2017 7 months

January 2017 to May 2017 4 months

May 2017 to May 2020 36 months

Stage

Stage 4 –Reinstatement & station fit out

• Lower Queen Street reinstatement

• Reinstate and re-open CPO

• Streetscape reinstatement

• Tie in rail tunnels with existing track alignment

• Removal of temporary station accommodation in Station Plaza

May 2020 to Aug 2020 4 months

3 Social Impact Assessment Reporting

Social Impact Assessment (SIA) reporting was undertaken to support the CRL Notice of Requirement (NoR) and the BTC Alteration to Designation, specifically:

• A SIA was prepared by Aurecon for the CRL Britomart Transport Centre Alteration to Designation 3; and

• A SIA was prepared by Beca Carter Hollings & Ferner Ltd for the CRL Notice of Requirement 4 .

A summary of the key findings and recommendations of these reports is outlined below.

3.1 Adverse Effects and Mitigation

The SIA reports prepared for the CRL conclude that works will be predominantly located underground or contained internally within existing buildings (such as the CPO building), once the extended railway is operational. Accordingly, it is considered that any actual or potential adverse effects to the social environment will occur during the period up to and during surface construction works being undertaken, including (but not limited to):

• Disruption to people’s way of life from construction works affecting access for businesses and residents in some instances, creating social severance issues;

• Potential impacts on people’s health and wellbeing, particularly during the construction phase of the works as a result of physical environment effects such as vibration (e.g. creating uncertainty/annoyance and/or disturbance for residents and businesses); and

• Impacts on tenants and leaseholders for whom relocation from the CPO is required, as a result of feelings of uncertainty as to the temporary occupancy of land, cost to business and fears about relocation or displacement.

Consultation undertaken prior to the SIA preparation indicated that while there is general support for the Project, some directly affected parties and members of the community have concerns regarding relocation, disturbance and amenity effects.

The SIA reports identify a number of measures and recommendations to mitigate the potential adverse effects of the Project, including:

• Regular and on-going information sharing and liaison with affected persons in order to provide certainty where the community is feeling unclear (such as the Project programme and relocation of tenancies) is considered the most effective mitigation method. Communication and clarification of relevant Project details to directly affected landowners, interested parties and the local community is an important way to continue to include people and increase understandings of the actual and potential (both positive and negative) Project effects.

• Preparation of a Consultation and Communication Plan (CCP) and SIBD DWP to form the basis for the mitigation of adverse effects, including actual or potential adverse social effects, including specific effects on businesses and residences and community facilities/services identified at the time of construction.

• Preparation of a Transport, Access and Parking DWP to form the basis for the mitigation of adverse effects on the transport network.

3 Aurecon, 2015. Social Impact Assessment – City Rail Link Britomart Transport Centre Notice of Requirement Alteration to Designated, dated 25 May 2015, prepared for Auckland Transport

4 Beca, 2013. City Rail Link Notice of Requirement: Social Impact Assessment, dated 19 April 2013, prepared for Auckland Transport

3.2 Positive Effects

The SIA reports consider that the construction phase of the Project may result in potential positive effects for local businesses from increased business activity associated with increased employment in the area e.g. construction personnel.

A number of positive effects are anticipated once the CRL project is operational, including the following that have social benefits:

• Provision of an efficient and major transport hub with ancillary activities

• Provision for more train movements on the Auckland rail network through unlocking the capacity constraint of Britomart, which will improve accessibility and mobility in and through the CBD and have a positive impact on people’s way of life;

• Increase commuter access to the city centre, which provides the opportunity to stimulate economic development and as a result enhance community well-being; and

• Provide a catalyst for inner city re-development by creating new major transport hubs around the underground rail stations, stimulating land use intensification and regeneration of central city areas. Potential social effects include improved quality of environment (reduced car borne movements), economic opportunities and opportunities for increased community development in the CBD. This is consistent with the wider urban transformation process and aspirations for the CBD identified in the Auckland Plan and City Centre Master Plan.

4 Methodology

The methodology for assessing potential disruption effects on the community, businesses owners, affected parties and affected in proximity parties associated with construction of the Project is outlined below. The methodology addresses the requirements of the relevant designation conditions and has been developed to take into account guidance from the International Association for Impact Assessment ‘Social Impact Assessment: Guidance for assessing and managing the social impacts of projects’, April 2015.

4.1 Overview of methodology

4.1:

Outline of Methodology Approach

Review and summarise the findings/recommendations of the Social Impact Assessments supporting the BTC Alteration to Designation and the CRL NoR as relevant to the Project.

Confirm Project consultation undertaken to date, key issues raised during consultation and future consultation to be undertaken This has been established through discussions with AT’s project staff and advisors

Identify existing Project environment and those parties potentially affected by the Project (these include directly affected parties, affected in proximity parties, the community, community facility operators and business owners as per the designation Conditions). Parties identified through the following mechanisms:

• Review Terraview database to identify property owners;

• Desktop identification of affected buildings and occupiers;

• Walkover of wider Project area – Quay Street to the north, Gore Street to the east, Customs Street East to the south and Albert Street to the west; and

• Review of Project Assessment of Environmental Effect s (AEE) and technical reports supporting the AEE, including Construction Noise and Vibration, Transport, Air Quality.

Confirm effects of the Project:

• Discussion with DSBJV construction experts and walkovers of Project area;

• Review AEE and specialist reports supporting the NoRs and regional consent applications;

• Discussion with environmental specialists preparing the Project DWPs.

Initial meeting with interested parties, the purpose of which was:

• To provide interested parties with an overview of the Project works, including construction methodology, works duration and staging of works, along with measures to be implemented to avoid remedy or mitigate adverse environmental effects;

• To understand:

- The operational and access (pedestrian, vehicle, cycle, loading and servicing) requirements of the respective party/building and how they may be affected by the works;

- The scale of disruption for the party during the construction works;

- Key concerns of the party in relation to the Project.

Analyse meeting findings for each interested party:

• Discussion with DSBJV and environmental specialists, along with AT as required;

• Where required, establish measures to avoid, remedy or mitigate adverse effects arising from social or business disruption during the Project.

Follow up meeting (if required) to discuss the management of adverse effects with respect to the interested party.

Draft SIBD DWP - incorporate consultation outcomes and designation condition requirements.

Table

SIBD DWP Methodology

4.2 Identification of consultation parties

Condition 61.3 of the CRL designation and Condition 33.3 of the BTC designation require that the SIBD DWP be prepared in consultation with the community, businesses owners, affected parties and affected in proximity parties. The existing social environment for the Project is described in Section 5 of this DWP, and the parties with whom consultation has been undertaken are identified in Section 6.1 of this DWP

4.3 Engagement Questions

As outlined above, consultation has been undertaken with selected representatives of the community, businesses owners, affected parties and affected in proximity parties to identify the scale of disruption, specific access and servicing requirements, and client and visitor behaviour and requirements.

A list of questions was developed around the following key themes in order to guide the meetings with interested parties and ensure consistency throughout the engagement:

• Building tenant characteristics – number of tenants, type, number of staff.

• Access for building tenants and visitors – private vehicles, service vehicles, pedestrian access, cycle access and disabled access.

• Business operations – hours of operation, access requirements (private vehicles, service vehicles, pedestrian access, cycle access and disabled access), details of people who access the building and time of access, when the building is open to the public vs. restricted access.

• Business customer/client information – predominant pedestrian flow, peak periods of custom (hours and days).

• Other operational requirements – general (i.e. planned renovations over the next 3 years).

• Other operational requirements – specific (i.e. day and time of deliveries, specialised or sensitive equipment on site).

These questions were posed in order to initiate meaningful conversation around specific issues that may be generated through the Project. As well as informing the SIBD DWP, these conversations provide a calibration with the previous SIA reporting, ensuring the potential social impacts identified in 2013 and 2015 remain valid in the Project’s current social environment.

Consultation was not limited to the above questions, but encompassed a range of access and other specific issues to interested parties. The key issues raised by the interested parties are summarised in Section 6.2 of this DWP and the consultation records attached as Appendix C.

5 Existing Social Environment

This section outlines the existing social environment of the Project area and describes the community of interest for the purpose of this SIBD DWP. It provides a baseline context and understanding of the Project environs including demographic characteristics, key land uses, community facilities and travel patterns.

5.1 Community of Interest

The Project is located within the Auckland Central Business District (CBD) but it is recognised that it will contribute to, and impact on the City overall (wider community).

The existing environment and community of interest for the purpose of this SIBD DWP has been identified as the land within, adjacent to, or surrounding the Project area (which is bound by Tyler Street, Commerce Street, Galway Street and lower Queen Street). The community of interest with respect to this DWP is shown by the yellow box in Figure 5.1

The Project’s community of interest has been determined by drawing upon a range of Project related information, including existing Project documentation and effects assessments, construction staging/methodology, information gained from site walkovers, collaboration with the environmental specialists preparing the various Project Delivery Work Plans and Environmental Management Plans, along with the outcomes of stakeholder engagement. Key components in this regard include:

• Social Impact Assessment (SIA) reporting prepared as part of the Notice of Requirement to alter the Britomart Transport Centre designation and the CRL Notice of Requirement (refer

Figure 5 1: Existing Environment and community of interest for the purpose of the SIBD DWP.

Section 3 of this DWP). In particular, the description of the existing social environment of the Project area, which provided a baseline context and understanding of the Project environs, including demographic characteristics, key land uses, community facilities and travel patterns, along with identifying key social impacts of the Project.

• Observational site walkovers, from which an understanding of the social context and range of land uses, businesses and activities within and surrounding the Project area was gained

• Collaboration with the wider DSBJV team, inclusive of the contractor team and Project environmental specialists, in order to understand the proposed construction methodologies and staging and consequently, the nature, scale and extent of environmental effects that may result from the Project. Key environmental considerations in determining the Project’s community of interest included (but were not limited to):

Predicted construction noise and vibration levels, based on modelling of proposed construction machinery, anticipated noise/vibration levels and setback distances to sensitive receivers. Refer to Section 4.1 and Appendix B of the Construction Noise and Vibration DWP for further information on construction noise effects and Section 4.2 and Appendix C in relation to vibration effects.

Potential impacts on the surrounding transport network, including pedestrian, cycle and the road transport networks, and effects on access to property located within or adjacent to the Project area. Refer to Section 4.4 of the Transport Access and Parking DWP for the proposed Traffic Sequencing Diagrams, Section 4.11 for discussion on impacts on access to the Project area, Section 4.12 for discussion on access to private property and Sections 4.15 and 4.16 for impacts on public transport.

• The outcomes of consultation with stakeholders (in particular Cooper and Company and Precinct Properties) in determining those businesses/parties that may be affected by the Project and who should form part of the community of interest.

It is noted that ongoing community engagement will be undertaken during the course of the Project and will include communication with businesses, residents and other parties in areas beyond the ‘community of interest’ shown in Figure 5.1 (including the wider Britomart Precinct area). The nature of construction activities and associated effects will determine the extent of wider community engagement to be undertaken once physical works have commenced.

5.1.1 Demographic Characteristics

The SIA reports prepared to support the CRL NoR and the BTC alteration to designation provide comprehensive reporting on the demographic characteristics of the Project and surrounding areas (such as population size and broad socio-economic characteristics) based on information gathered by Statistics New Zealand’s for the Auckland Harbourside Census Area Unit. This information is not repeated in this DWP, other than the following summary of the key demographic observations of the Project area community:

• The area has witnessed notable growth over the last decade, in line with population increase in the wider central business district residential growth (though relatively faster).

• The resident community is dominated by people born overseas.

• The resident community is predominantly a young population being either young working age or tertiary education age. Consequently, housing ownership is lower than average in Auckland and household sizes are small. A lower than average income is noted but reflective of the age of the population.

• There is a small percentage of children and youths compared to Auckland as a whole, again reflective of the dominant resident population.

5.2 Land Use and Social Infrastructure

The CBD is a built up urban environment and New Zealand’s largest city centre and commercial / business area. It is a centre of business, art, culture, entertainment, recreation, education, tourism and residential living. The area is typically mixed use and has as a consequence a 24-hour / 7 Day a week profile. Land uses above the ground in the vicinity of the BTC include high density commercial and office buildings, residential and visitor accommodation, retail, restaurants and bars.

5.2.1 Commercial, Businesses and Services

A large number of businesses, including retail stores and professional services are located within and immediately adjacent to the Project area. A summary of these businesses is provided in Table 5 1

Table 5.1: Retail and commercial businesses in proximity to the Project

Business Type

Retail

Commercial / Professional Services

Businesses

• Lower Queen Street (8 Customs Street East) – RM Williams

• Customs Street East (10 – 16 Customs Street East) – various retail stores (AS Colour, Huffer, Macpac, RJB Design, Adidas)

• Britomart Pavilions (Commerce Street, Tyler Street, Gore Street, Galway Street ) –various retail stores (Trelise Cooper, Coop, Lineage, Lulu Lemon, The Store, Fabric Design Studio)

• Corner Quay and lower Queen Streets – Alpha Note, retailers in the Britomart Transport Centre were relocated prior to the commencement of works in the CPO. Retail stores in the former Downtown Shopping Centre and on Quay Street (1 lower Queen Street) have been relocated due to the Commercial Bay development being undertaken by Precinct Properties

Commercial / professional services (legal, insurance, financial, engineering, Architectural, creative arts, design etc.) are located throughout the Project area, including the following buildings:

• HSBC Building (1 lower Queen Street)

• Zurich House (12 lower Queen Street)

• Endeans Building (2 lower Queen Street) - Industrial and Commercial Bank of China on ground floor

• Barrington Building (10 - 12 Customs Street East)

• Old Sofrana House (18 Customs Street East)

• Levy Building (20 Customs Street East)

• HarbourView Building (152 Quay Street)

• Excelsior and Stanbeth buildings (22-28 Customs Street) – Generator.

5.2.2 Hospitality

A large number of hospitality business or services, including restaurants, bars, cafes and fast food outlets, along with the Mercure Hotel are located within and immediately adjacent to the Project area. A summary of these businesses is provided in

Table 5.2.

Table 5.2: Hospitality business in proximity to the Project

Business Type Businesses

Eateries, bars, nightclubs

• Britomart Transport Centre (8 - 10 lower Queen Street) eateries in the temporary station accommodation – Better Burger, Yeah Bowl

• Tyler Street (2 lower Queen Street) – Daikoku Ramen Noodle, Hollywood Bakery, Downtown Kebab

• Quay Street (148 Quay Street) – convenience store, Daikoku, Aotea Gifts

• Lower Queen Street (Mercure Hotel Building) – McDonalds

• Lower Queen Street (corner of Queen Street and Customs Street East) – Le Petit Café (coffee cart)

• Galway Street (Mercure Hotel building) – Club Kong

• Galway Street (27 Galway Street) – 1885 Britomart

• Corner Galway Street and Commerce Street – Xuxu, Café Hanoi

• Customs Street East (10 Customs Street East) – The Unbakery Britomart

• Customs Street East (22 Customs Street East) – Shaky Isles

Hotels

• Customs Street East (8 Customs Street East) – Mercure Hotel

5.2.3 Residential

A number of people reside within the Project area. Buildings containing residential dwellings in the Project area include (but are not limited to):

• No. 2 Queen Street – Endeans Building;

• No. 148 Quay Street; and

• No. 152 Quay Street – HarbourView.

Residential apartments are also located along Quay Street, further to the east of Britomart.

5.2.4 Educational Facilities

The nearest educational facilities to the Project are the New Zealand Maritime School located at 132-138 Quay Street and the New Zealand School of Tourism Britomart Campus (which is relocating from the Downtown Shopping Centre prior to demolition of the building).

5.2.5 Community facilities

No community facilities are located within the immediate or surrounding Project area.

5.3 Pedestrian Travel Patterns

Pedestrian surveys were undertaken around the Project area as part of the Transport, Access and Parking (TAP) DWP. The surveys were undertaken during the morning peak (7-9am), inter-peak (122pm) and evening peak (4-6pm) periods at various locations around the Project area. The survey results show very high levels of pedestrian activity on the western side of the former CPO building and lower Queen Street. This is due to public transport facilities located on lower Queen Street, in the BTC and at the Auckland Ferry Terminal. The evening peak (4-6pm) is the heaviest peak. Refer to Section 3.2.2 of the TAP DWP for further information.

5.4 Existing Transport Network

5.4.1

Road Layout

The main streets which will be affected by the proposed works are lower Queen Street, Commerce Street, Galway Street and Tyler Street, as follows:

• Lower Queen Street is closed to general vehicle traffic between Tyler and Galway Streets (however traffic can turn left onto lower Queen Street from Galway Street and access Tyler Street from Quay Street and lower Queen Street). Buses were relocated from lower Queen Street in advance of the Project in April 2016. Bus facilities (bus shelters etc.) were removed from the public realm prior to the commencement of the Project.

• Commerce Street has unrestricted vehicle movements. It accommodates bus stops and some short term parking (P5 and P10) and loading zones. The main entrance to the BTC during the construction works is accessed from Commerce Street.

• Tyler Street between lower Queen Street and Commerce Street accommodates eastbound vehicle movements (reversed in advance of the Project) while westbound vehicle movements only, are accommodated from Commerce Street to Britomart Place. A taxi rank and short term parking spaces are provided between Commerce Street and Britomart Place.

• Galway Street, from Britomart Place to lower Queen Street, accommodates westbound vehicle movements only. General traffic on Galway Street is prohibited from turning right onto lower Queen Street. A series of loading spaces, pick up and drop off spaces and a taxi rank are provided along Galway Street between lower Queen Street and Britomart Place.

5.4.2

Key Transport Facilities

The following key public transport facilities are located within or within close proximity to the Project area:

• Auckland Ferry Terminal;

• Shed 10, Auckland cruise ship terminal;

• Britomart Train Station;

• Northern Bus Express bus stops, now located in lower Albert Street;

• Other bus services to the North Shore, East and West Auckland; and

• Taxi stands.

5.4.3

Pedestrian and Cycle Facilities

Footpaths are provided on both sides of Commerce Street, Galway Street and Tyler Street. BTC entrances during construction works are as follows:

• Main access facing Commerce Street.

• 1 side access on Tyler Street.

• 1 side access on Galway Street

• Takutai Square entrance

Some uncovered cycle parks are provided on lower Queen Street, near the intersection with Quay Street.

6 Social and Business Disruption Effects

6.1 Consultation

Extensive consultation has been undertaken with the community, businesses owners, affected parties and affected in proximity parties in preparing this SIBD DWP. The objective of the consultation was to consult with representatives from these various groups to establish an understanding of site specific access and operational requirements and key concerns regarding the construction works, to identify mitigation and/or management measures to be implemented to address specific concerns raised. Specifically, engagement was undertaken with all ground floor businesses or tenants and a selection of tenants from each multi-storey building within the SIBD DWP community of interest. Within multi-storey buildings, tenants were selected to capture those who may have particular operational/access requirements or construction sensitivities (such as construction noise and vibration) and to engage with tenants across a range of floors within the building.

Table 6.1 outlines a list of landowners, building managers, body corporate or building representatives, occupiers and businesses consulted to inform this SIBD DWP. As noted in Section 5.1 above, consultation will remain on-going throughout the Project and will include engagement with parties both within and beyond the ‘community of interest’ identified for this SIBD DWP (including the wider Britomart Precinct area).

Table 6.1: Consulted interested parties

Address / Building Name / Business Name Building Use Interested Party Representative

1 Queen Street – HSBC building Commercial Building Manager, Ben Twigden Facilities Manager, Leon Hewertson

1 Queen Street – Visa, Level 13, HSBC building Commercial Visa representative, Samantha Caddy

1 Queen Street – OOCL, Level 4, HSBC building Commercial General Manager, Peter Sutherland

1 Queen Street – Baldwins, Level 15, HSBC building Commercial CEO, Mike Spraggon

1 Queen Street – Dun and Bradstreet NZ, Level 3, HSBC building Commercial HR Manager, David King

1 Queen Street – HSBC Retail Branch Commercial Corporate Real Estate, Muhammed Mazeen

No.1 Queen Street Café and Bar Hospitality Owner, Travis Field

2 Queen Street – Endeans building Commercial and residential CBD Investments, Bruce Qin (owner of commercial tenancies)

Resident and representative of Scheme committee, Gordon Nelson

Owner and resident, Noel Playle

Body Corporate Representatives, Vanish, Brett and Paula

2 Queen Street – Industrial and Commercial Bank of China Ltd, Endeans building Commercial Branch Manager, Carrie Tang

2 Queen Street – Dogmatic, Endeans building* Hospitality Owner, Tony Fan

Address /

2 Queen Street – Daikoku Ramen Noodle, Endeans building

12 Queen Street – Zurich House

12 Queen Street – Serious Fraud Office, Level 6, Zurich House

12 Queen Street – NZX, Level 7, Zurich House

12 Queen Street – NZ Super, Level 12, Zurich House

12 Queen Street – William Buck Christmas Gouwland, Level 4, Zurich House

12 Queen Street – The Square Café, Zurich House*

8 Customs Street East – Mercure Hotel, Mercure building

8 Customs Street East – McDonalds Restaurant, Mercure building

8 Customs Street East – Champions of the World, Mercure building*

8 Customs Street East – Club Kong, Mercure building

10 – 12 Customs Street East – AS Colour, Barrington building

10 – 12 Customs Street East – Federation, Barrington building*

10 – 12 Customs Street East – Mindhive, Barrington building

10 – 12 Customs Street East – Inhouse Design, Barrington building

14 Customs Street East – Little Bird Unbakery

Yoshiji Narita

Manager, Peter Bowden

Manager, Leon Hewertson

Office Manager, Mary Harris

Communications Manager, Kate McLaughlin, HR Manager Moira Howson

Due Diligence Analyst, Brendon Forbes

Strategy Advisor, Karen Beanland

Practice Manager, Jill Benge

Owners, Linda and Carey

Operations Manager, Shane Edwards Hotel Manager, Ian Shipman

Restaurant Manager, Nalini Restaurant Operations Supervisor, Kim

Gary Marshall

Lawrence Railton Store Manager, Ashleigh

Managers, Joseph and Zoe

Director, Dion Bettjeman

Service Assistants, Erika and Jamie 14 Customs Street East - Alchemy Equipment

16 Customs Street East – Macpac

18 Customs Street East – 1 Above, Old Sofrana House

18 Customs Street East – Toa Architects, Old Sofrana House

18 Customs Street East – Insight Creative, Old Sofrana House

Service Assistant, John

Service Assistant, Josh

Receptionist, Sonia Kumar

Manager, Margaret Hubert

Office Manager, Anna Spreys

Address / Building Name / Business Name

Interested Party Representative

18 Customs Street East – Sustainable Business Network, Old Sofrana House Commercial CEO, Rachel Brown

18 Customs Street East – Buzz Channel, Old Sofrana House Commercial Managing Director, Ben Parsons

20 Customs Street East – RJB Design Retail Owner, Ronald Biddick

20 Customs Street East – Xuxu

Hospitality Owner, Tony McGeorge

20 Customs Street East – Big Communications Commercial Managing Director, Ant Salmon

20 Customs Street East – Pharmaceutical Solutions Commercial General Manager, Jacquie Palmer Owner, Gary Hill Office Manager, Tamsin McCutcheon

Corner Galway and Commerce Street –Café Hanoi, Excelsior building.

Hospitality Gill

Britomart Pavilions – Sass and Bide Retail Retail Assistant, Anna Miles

Britomart Pavilions – Onitsuka Tiger* Retail Store Manager, Nick Bromfield

Britomart Pavilions – Timberland* Retail Store Manager, Nick Bromfield

Britomart Pavilions – Trelise Cooper Retail Store Manager, Lucy Adams

Britomart Pavilions – Coop Retail Store Manager, Lucy Adams

Britomart Pavilions – Lineage Retail Owner, Jennie Loo

2 Commerce Street – Bledisloe Property Group – RaboDirect building Commercial and retail Asset Manager, Jory Blair

148 Quay Street Retail and residential Body Corporate Representative, Zenalie Building Manager, Russell McKinnon

Resident and CLG member, Ross Boswell

Resident, Paul McLuckie

Resident, Peter Stratford

Resident, Tom Morton

Resident, Stephen Dudding

148 Quay Street – Daikoku

Hospitality Restaurant Owner, Yoshiji Narita

148 Quay Street – City Star Convenience Store Retail Owner, Asheed

152 Quay Street – Harbour View Building Commercial and residential Body Corporate Representative, Sanjay

152 Quay Street – Farry. Co Law, Level 11, Harbour View Building Commercial and residential Owner of Farry. Co and Body Corporate Representative, Paul Farry

22 Customs Street East - Shaky Isles, Excelsior and Stanbeth Building

Corner of Galway and Commerce StreetCafé Hanoi, Excelsior Building

27 Galway Street - 1885 Britomart, Excelsior and Stanbeth Building

Hospitality William, Shaky Isles Manager

Hospitality Tony McGeorge and Jason Van Dorsten

Hospitality Johnny De Monchy

22 -28 Customs Street East – Generator, Excelsior and Stanbeth Building, Level 1 Commercial Francesca and Jess Cooper

Address / Building Name / Business Name Building Use

6 Commerce Street - Online Republic, Excelsior and Stanbeth Building, Level 4

22 -28 Customs Street East – Ecoya, Excelsior and Stanbeth Building*

Interested Party Representative

Commercial Charlotte Lightbody

Commercial Julia Burton

*Businesses have relocated since the preparation of this SIBD DWP

6.1.1

CPO Tenants

Consultation to inform this DWP has not been undertaken with tenants in the CPO building who are being relocated from the building prior to the commencement of the Project. It is acknowledged that these tenants will be subject to some level of social impact and business disruption as a result of the relocation process. The relocation process (inclusive of any relocation or re-establishment assistance) is being managed by AT.

AT have been in discussion with tenants located on the upper floors of the CPO in relation to the Project, impacts on existing tenancies, and relocation options for at least the last 12 months. AT have agreed relocation packages with tenants on an individual basis. Relocation packages cover items such as relocation costs, fit out costs for new premises, business disruption and rent differential as appropriate. AT are also assisting tenants with practical handover arrangements.

AT’s tenants located on the ground floor of the CPO have short-term (typically monthly) lease agreements. These agreements expire in late 2017, prior to the commencement of Project works in the CPO. AT have been in discussion with these tenants in relation to the Project, in particular timing around closure of the CPO and duration of lease agreements.

AT has been in discussions with Cooper and Company, the long-term lessee of the upper floors of the CPO, regarding the acquisition of a construction lease of the premises since mid-2015. Negotiations are still continuing with key elements regarding: the proposed length of the construction lease; the value of the construction lease; costs associated with engaging in the process; the use of the space during construction; impacts on the current fit-out and requirements for reinstatement. AT acknowledges that construction of any aspects of the City Rail Link touching or impacting on the use of the upper levels of the CPO is dependent on the successful conclusion of the construction lease negotiations

6.1.2 Community Liaison Group

A Community Liaison Group (CLG) has been established for the CRL Britomart and Albert Street construction areas. The CLG was formed to establish a group to represent interests of the wider community, including from local residents, businesses, community groups and other interested or affected parties Section 8.1 of this DWP provides details on consultation with the CLG as part of the development of this DWP Section 11 outlines procedures for on-going CLG consultation Refer to Section 8.1.5 of the Project Communication and Consultation Plan for further details on the CLG.

6.2 Consultation records

Consultation records were prepared after each meeting with interested parties in order to document the engagement undertaken Tables detailing the consultation party, site specific information regarding access and operational requirements, key concerns, mitigation measures to be implemented through existing DWPs and site specific mitigation measures to be implemented as a result of consultation are contained in Appendix C.

6.2.1

Common concerns raised

Common key concerns raised by parties consulted are summarised below:

• Loss of short term parking spaces (P10) and loading zones along Tyler Street and Galway Street.

• Increased traffic flows along Tyler Street.

• Noise and vibration effects on adjacent receivers during construction.

• Level of dust generated during the construction works

• Construction workers loitering in public open spaces or building lobbies adjacent to the Project area.

• Impact on pedestrian access along lower Queen Street, specifically whether access will be maintained at all times during construction.

• Impact on vehicle and pedestrian access into buildings during the works, specifically whether access will be maintained at all times during construction.

• Impacts to public transport services during the construction works, specifically whether trains and buses will still be operational, and relocation of buses from lower Queen Street, Galway and Tyler Streets.

• Loss of customers or revenue as a result of changes to pedestrian movement patterns during the construction works.

• Loss of customers or revenue due to lack of effective signage and/or wayfinding advertising that local business are still open during the construction works.

6.2.2

Common positive feedback raised

Common positive feedback noted by parties is summarised below:

• Support for the overall Project objectives and need for an underground railway passenger network, which will improve rail services and journey times.

• Appreciation of the direct face to face consultation and regular updates being provided by CRLL.

• Supportive of the contained Project footprint and nature of the works within the CPO building

• Supportive of pedestrian flow being maintained along lower Queen Street for the duration of the works.

• Supportive of lower Queen Street becoming a public open space following the completion of the Project.

7 Implementation Plan for the Management and Monitoring of Social and Business Disruption Effects

7.1 General Environmental Management and Monitoring – Delivery Work Plans

General social impact and business disruption effects will be mitigated and monitored through the suite of DWPs and management plans required under the designation and resource consent conditions and which form part of the CEMP for the Project. Details of the management and monitoring requirements with respect to the relevant DWPs to be implemented for the duration of the Project are provided below, with site specific mitigation outlined in Section 7.2 of this SIBD DWP

Stakeholder engagement and communications, in accordance with the Communication and Consultation Plan will also be used in the identification, management and monitoring of social impact and business disruption effects during construction.

7.1.1 Transport, Access and Parking

The Transport, Access and Parking DWP (refer to Appendix E of the CEMP) outlines how adverse effects on the road transport network, vehicle parking and access, along with pedestrian and cycle access will be managed and monitored during the Project works (refer to Sections 4 and 7 of the Transport, Access and Parking DWP).

Section 4 of the Transport, Access and Parking DWP sets outs measures to be implemented to ensure pedestrian safety and amenity is maintained throughout the Project, pedestrian access to private properties is maintained at all times, vehicle access to private property is provided to the greatest extent possible and the road transport network is managed for the duration of construction by adopting the best practicable option to manage congestion. Traffic modelling and pedestrian and cyclists assessments were undertaken as part of the development of the DWP to inform the traffic management measures to be implemented.

7.1.1.1

Pedestrian Priority

Specific pedestrian prioritisation measures put in place to prioritise and improve the amenity, safety and capacity of the pedestrian environment include;

• Footpath widening on Galway Street;

• New signalised pedestrian entrance for the BTC on Commerce Street;

• Pedestrian footbridge over the construction trench site on lower Queen Street;

• New zebra crossings on Galway and Tyler Streets; and

• Wayfinding signs installed at key decision points on major approach routes and between transport modes. Refer to Section 7.1.8 of this DWP for further detail on wayfinding signage

Refer to Section 4.16.1 of the Transport, Access and Parking DWP for further details on pedestrian prioritisation measures

7.1.1.2

Vehicle Access

Where vehicle access to properties adjacent to the Project area cannot be provided during discrete construction related events that require the temporary and short term closure of Tyler or Galway Streets, alternative parking for the residents, staff and clients of adjacent buildings will be provided at the Downtown or Britomart Car Parks if required. The Project will lease a number of car parks at either of these locations, and an assigned car park will be offered to the affected residents and business for use during closures exceeding three hours.

Residents or tenants of buildings within or adjacent to the Project area will be provided with over 24 hours’ notice in advance of a planned event, such as temporary road closures, that is in place for less than 6 hours or over 72 hours’ notice when a planned event is in place for more than six hours, in order to allow suitable travel arrangements to be made. Notwithstanding this, should residents/tenants have urgent travel requirements and be unexpectedly ‘blocked in’ as the result of a temporary closure, taxi vouchers will be provided to these residents by the Project team.

7.1.1.3 Kerbside Management

To facilitate the construction works, and to mitigate losses of short term parking, a number of changes to kerbside management were undertaken prior to commencement of the Project In particular:

• Existing taxi stands have been relocated from Galway and Tyler Streets (west of Commerce Street) to the eastern side of these Streets (east of Commerce Street). P5 parking spaces have been provided in the same area.

• A new loading zone (for public use outside construction hours) was created in Tyler Street to the rear of 148 Quay Street

• The existing loading zone on Galway Street east of Commerce Street has been relocated further east on Galway Street.

The works will result in the loss of 13 on-street parking spaces from around the Project area and Britomart Precinct. However, the public car park located on Britomart Place (opposite Takutai Square) is available for longer term parking to mitigate the loss of the on-street parking spaces. Refer to Section 6.4 of the Transport, Access and Parking DWP for further information in this regard.

7.1.1.4 Workforce Travel Management

A Workforce Travel Plan will be prepared for each construction site outlining on-site car parking management and methods for encouraging travel to the site using forms of transport other than private vehicle to assist in mitigating localised traffic effects

7.1.2 Construction Noise and Vibration

The Construction Noise and Vibration DWP (refer to Appendix F of the CEMP) outlines the Project noise and vibration standards, and how adverse construction noise and vibration effects will be managed and monitored. In addition, Site Specific Construction Noise and Vibration Management Plans (SSCNVMP) will be prepared and implemented for sensitive receivers where construction noise or vibration does not comply with the Project Noise or Vibration Standards. Specifically:

• SSCNMPs will be prepared for HSBC House (1 Queen Street), the Endeans building (2 Queen Street), Zurich House (21 Queen Street) and Hotel Mercure (8 Customs Street East); and

• SSCVMPs will be prepared for the CPO (12 Queen Street) and the Endeans Building (2 Queen Street).

Site Specific Plans are included as Appendix D of the CNV DWP. The SSCNVMPs are ‘live’ plans that will continue to be reviewed and updated throughout the construction period, prior to the commencement of new construction activities.

As outlined in CRL designation Condition 31, BTC designation Condition 25, and Section 3.1 of the CNV DWP, construction noise will be measured and assessed in accordance with the provisions of the New Zealand Standard NZS 6803:1999 “Acoustics - Construction Noise”. Construction Vibration will be measures and assessed in accordance with German Standard DIN 4150-3:1999 pursuant to BTC designation Condition 26 and CRL designation Condition 33 and Section 3.2 of the CNV DWP.

General noise and vibration mitigation and management measures that will be implemented during construction include:

• Scheduling above ground high-noise and/or vibration activities that are close to residential buildings for during the day (to avoid the night-time period).

• Scheduling above ground high-noise and/or vibration activities that are close to commercial buildings for evening and night-time periods.

• Where practicable, quiet and low vibration equipment/models will be used in favour of noisy/high vibration equipment

• Exhaust silencers will be fitted on mechanical plant.

• Diesel engines will be substituted with electric motors where practicable

• Avoid unnecessary noise, such as use of horns and louds site radios.

• Tonal reversing alarms will be prohibited on site.

• Maximise the distance between the noise source and the nearest sensitive receiver by positioning fixed plant away from sensitive receivers.

• Undertake regular noise and vibration monitoring to confirm compliance, or identify high noise and/or vibration machinery (refer to Section 7 of the Noise and Vibration DWP).

Further details on noise and vibration mitigation and management measures are provided in Section 5 of the Construction Noise and Vibration DWP.

7.1.3 Air Quality

The Air Quality DWP (Appendix L of the CEMP) outlines how adverse effects on air quality during the construction works will be managed and monitored. The Air Quality DWP sets out monitoring requirements (Section 4 of the Air Quality DWP) and management procedures (Section 5 of the Air Quality DWP) to ensure that construction air quality effects are kept to a practical minimum and do not result in offensive or objectionable dust, odours or hazardous air pollutants beyond the CRL designation boundary. General dust control measures that will be employed to control dust from construction activities include:

• Utilising windbreaks around stockpiles (if stockpiles are used during the works);

• Limiting disturbance of soil or dusty materials;

• Limiting area of exposed materials;

• Temporary stabilisation of unpaved roading surfaces or yard areas through the use of dust suppressants;

• Maintenance of surface moisture content; and

• Removing excavated spoil from site on a regular basis.

Dust will be monitored throughout the construction works on a daily basis. One continuous dust monitor has been set up within lower Queen Street close to the Tyler Street and Quay Street intersection (i.e. to the north of the construction area). This will allow the monitoring to detect any high dust levels as they occur and allow a response in order to reduce dust levels before it becomes a nuisance for the neighbours. Refer to Section 4 of the Air Quality DWP (section 4) for further details on visual, instrumental and meteorological monitoring measures to be implemented throughout the works.

7.1.4 Building and Structural Stability

The Historic Heritage DWP (Appendix H of the CEMP), CNV DWP and CEMP outline how building and structural stability will be managed and monitored during construction works. Section 6 of the

Historic Heritage DWP, Section 7.5 of the CNV DWP and Section 5.1.16 of the CEMP, outline the procedures for pre-construction and post-construction building surveys to be undertaken as part of the works. As outlined in Section 7.1.2 above, construction vibration levels will be managed and monitored in accordance with the Project vibration standards. Further monitoring of buildings identified as sensitive receivers through the pre-construction building surveys will also be undertaken throughout the Project.

7.1.5 Network Utilities

The Project will require the installation of several new network utility connections within the road corridor of Galway, Tyler and Commerce Streets as part of the temporary accommodation facilities to be provided in Station Plaza. A number of network utilities will also need to be relocated or protected prior to piling works in lower Queen Street (refer to Sections 2.2.5 and 5.1.15 of the Project CEMP).

Network utility relocation and protection works will be undertaken during the Project to provide for the continued operation of utilities and security of supply. No long-term network utility shutdowns are planned during the construction works. Should any short-term and temporary shut downs be required during the works, appropriate notification will be provided to all impacted parties.

To provide for the continued operation of network utilities and security of supply during the Project, a robust identification and management process both pre-construction and construction will be undertaken.

Prior to physical construction works, a comprehensive process will be undertaken to locate utilities using as-built utility drawings provided by the respective NUOs, desktop analysis from the as-built drawings, undertaking physical investigation works (pot holing) of network utilities to confirm their location and meetings with the NUOs.

Prior to the commencement of construction, an overview methodology of the utility works outlining the location, protection, support, relocation and/or reinstatement of each respective utility based on the previous assessment and investigations will be produced and submitted to each NUO for review and approval. A works methodology and Work Method Statement, along with a Job Safety Environmental Analysis (JSEA), will be prepared by the Site Engineer in relation to all network utility works. These measures will be used by the site team to manage any potential impacts and risks related to network utility works.

The Project Zero Harm and Safety Management Plan will contain further details around safe work practices and risk management that would be implemented in the unlikely event of a network utility incident.

Refer to Sections 2.2.5 and 5.1.15 of the CEMP for further detail on utility requirements associated with the Project.

7.1.6 Impacts on Custom or Revenue

Given the nature and scale of the Project, there are both economic opportunities and impacts that could result from the construction works.

Opportunities exist for the potential increase in patronage to food providers in the Project area as a result of the closure of the Downtown Shopping Centre food court, construction workers in the area, and changes to pedestrian movement patterns. However, if not carefully managed significant impacts may occur on such businesses. In order to address these matters wayfinding and signage will be provided for businesses within, adjacent or in close proximity to the Project, where ‘visibility’ and access to the business is impacted by the construction works.

As part of the ongoing communication campaign for CRL, media such as the Project website, Facebook Page and fortnightly newsletter will include messages to the effect that local businesses are operating as usual, and any specific access information. Notwithstanding these mitigation measures, CRLL will work with individual business owners who consider that their businesses are suffering negative financial or trading impacts resulting in loss of profit during construction of the Project. CRLL will meet with the party concerned, on a without prejudice basis, to better understand the nature of the business disruption and quantum of any loss. Further mitigation measures will be explored, including additional signage and greater use of communications media, and CRLL will work with DSBJV to identify whether any changes can practicably be made to lessen the impact of the construction works.

CRLL will consider financial compensation claims on a cases by case basis. Potentially affected businesses are expected to:

• Take all reasonable measures to work with CRLL and DSBJV to mitigate any loss;

• Explain how any loss of profits is attributable to disruption caused by the Project construction works; and

• Be prepared to provide detailed records of turnover to quantify any loss.

Where any financial compensation claim is not able to be resolved directly with the party affected, a formal claim may be lodged using the procedures set out in the Public Works Act 1981 as noted in section 9.1 below.

7.1.6.1 Business Signage

To mitigate the potential impact on businesses within, adjacent or in close proximity to the Project area where existing business signage, visibility or pedestrian access is impacted by the Project, opportunities will exist to provide wayfinding and supporting signage

Space on Project construction hoardings will be used to display key messages related to the operation of some business during the construction phase, such as advising to the public that businesses remain in operation, and or direct visitors to the building entrance. Construction hoardings will be designed so that they are legible when viewed from a distance (refer to Section 6 of the Urban Design DWP for further detail). An example of such signage is provided below in Figure 7 1

Signage may also be placed on the surface of footpaths within the Project area using painted or ‘stick-on’ messages.

CRLL will engage with Cooper and Company on the design of signage required in relation to the Britomart Precinct. This is to assist designing and putting in place effective business signage. Ongoing engagement and feedback will continue to be sought from affected business with regard to the particular visibility and access requirements of the business and the effectiveness of business signage.

Figure 7.1: Indicative Hoarding Design – Continued Business Operations

7.1.7 Public Safety during the Works

The DSBJV will adopt Crime Prevention through Environmental Design (CPTED) principles in the design and layout of Project construction areas in order to reduce opportunities for offending and increase feelings of safety during construction. Natural surveillance, access control and territorial reinforcement will be facilitated by:

• Using the shortest, least sight-limiting sections of fencing appropriate for the adjacent public realm and pedestrian movements.

• Providing good and consistent levels of lighting along all public and pedestrian routes.

• Installing security lights around the Project area, such as building entrance ways, and Construction Support Areas, and locating lights in such a way as to light the faces of people in the area and provide maximum visibility.

• Providing CCTV coverage of the public realm.

• Clear identification of entry / exit points for construction sites and displaying security system signage at access points.

• Creating a sense of ownership among working crews and the public.

• Ensuring the Project area is well managed throughout the construction phase in order to discourage negative behaviours, defacement or vandalism of the construction area (i.e. graffiti) or crime.

• Limiting access to vulnerable surfaces, like glass and painted finishes, with a high level of vandal resistance/ graffiti proofing.

• Providing well-defined pedestrian routes with clear sight lines in order to provide for convenient and safe movement within and adjacent to the Project area.

• Providing signage within and around the Project area that is legible and informative with respect to the Project, and surrounding public facilities, such as the BTC, and Ferry Terminal and key pedestrian access routes.

Refer to Section 2.8.1 of the CEMP for further details in this regard.

A CPTED assessment has specifically been undertaken for the Station Plaza Temporary Accommodation.

Refer to Section 7.2 of the Urban Design DWP (Station Plaza) for further detail in this regard.

7.1.8 Wayfinding

During construction of the Project, a range of wayfinding measures will be provided to assist pedestrians with safe and secure movement through the public realm adjacent to the Project area. As part of the wayfinding strategy to be implemented during the Project:

• Wayfinding signs will be installed at key decision points on the major approach routes, or transitional areas around the Project area and the Britomart Precinct, in order to reassure the public and rail passengers that they are on the correct route to their destination.

• Wayfinding signage will be installed between key public transport facilities (trains, ferries, and key bus routes (Northern Express) to assist in guiding the public to where they need to go.

• Wayfinding signage will be installed at key decision points surrounding the Britomart area to assist people find their way through to the Britomart Precinct.

• Signage will inform rail patrons as to the location of the new BTC entrances through the temporary accommodation in Station Plaza.

• Wayfinding signage will include directional information, maps and symbols/pictograms as appropriate to the signage typology, purpose and location.

• Temporary coloured markings will provide pedestrians with footpath guidance lines between key public transport facilities (i.e. BTC and the ferry terminal) and along key pedestrian routes, such as Queen Street, Commerce Street. The coloured markings will be specific to the individual routes and will also comprise symbols/pictograms of the relevant public transport (train, bus, ferry) and directional wording, as appropriate.

• During the changeover of the BTC station entrance from lower Queen Street to the temporary station accommodation in Station Plaza, AT Ambassadors will be positioned at key locations and decision points around the Britomart public realm and adjacent areas, in order to assist rail patrons and the public with wayfinding through the pedestrian environment. The main entrance to the BTC through the temporary accommodation in Station Plaza on Commerce Street will be defined by a highly visible ‘Britomart Station’ sign that is easily readable for users. Similarly, the side entrances to BTC on Galway and Tyler Streets will also be defined by highly visible entrance signs.

Refer to Section 8 of the Urban Design DWP for further detail on wayfinding to be provided during the Project CRLL will engage with Cooper and Company on the design of wayfinding signage relevant to the Britomart Precinct.

7.1.9 Amenity

During construction, the amenity of the Project area will be maintained, and effects on residents, businesses and the surrounding community minimised to the greatest extent practicable. This will be achieved through the implementation of, and compliance with, the Project CEMP and suite of subplans. Specifically:

• The CEMP outlines appropriate site management and housekeeping in order to keep the construction area in a tidy condition and good order to minimise impacts on the amenity of the surrounding environment, along with CPTED principles to maintain a safe and secure Project area (CEMP Sections 2.8 - 2.11).

• The Construction Noise and Vibration DWP (refer to Appendix F of the CEMP) outlines the Project noise and vibration standards, and how adverse construction noise and vibration effects will be managed and monitored in order to reduce adverse amenity effects in this regard.

• The Urban Design DWP (refer to Appendix I of the CEMP) outlines: how the temporary accommodation buildings in Station Plaza (which will provide the temporary entrance to the BTC following closure of the CPO at the end of construction Stage 1), above ground construction works in Station Plaza and Construction Support Areas, will be integrated into the surrounding urban landscape to create a safe, secure and visually appealing environment (Section 4); wayfinding measures to be implemented during construction (refer Section 7.1.8 of this SIBD DWP);

the indicative design of Project hoardings, which is based on the integration of graphic design, colour, font in order to create a cohesive design and integrate with the surrounding area (Section 6)

• The TAP DWP (refer to Appendix E of the CEMP) outlines measures to be implemented during the Project in order to manage pedestrian safety and amenity for the duration of construction, such as footpath widening, and construction of both signalised and zebra crossings

• The Air Quality DWP (refer to Appendix L of the CEMP) outlines the measures and monitoring to be implemented in order to minimise any adverse effects from the discharge of dust during construction works on the amenity of the surrounding environment. In addition, the use of construction materials will be considered in relation to potential glare effects on surrounding receivers / buildings. Where possible, materials will be chosen to avoid potential glare effects, or mitigation measures, such as anti-glare coatings, applied.

7.2 Specific Mitigation / Management

The majority of matters raised during consultation are addressed in the suite of Project DWPs as outlined in Section 7.1 above. However, some site specific mitigation measures were identified during consultation with interested parties, and are summarised in Table 7.1 below (which essentially forms an implementation plan in relation to site specific mitigation). It is noted that not all interested parties sought or required site specific mitigation to address concerns raised Most of the potential impacts identified during consultation will be addressed through the implementation of the various DWPs for the Project Site specific noise and vibration mitigation measures will also be identified in the SSCNVMPs.

Table 7.1: Summary of site specific mitigation measures identified during consultation

Affected party and address

Endean’s building, 2 Queen Street

Site specific concern Suggested specific mitigation during consultation

Loss of loading zones and short term 10 parking spaces along Tyler Street. These parking spaces are the closest parks to Endean’s building main and rear exit. They are used frequently by residents and service vehicles.

NZX, Zurich House, 21 Queen Street

Construction noise and vibration during listing events and other events held onsite.

Particularity concerned that construction noise and vibration will interfere with media recording of listing events.

Construction noise impacts on the SuperLife Call Centre.

Visitors will think that Zurich House is closed for business or won’t be able to find the building entrance

Investigate the option to locate loading zones and / or short term (10 minute) parking spaces on lower Queen Street, directly outside the buildings main entrance.

Particularly noisy construction activities (i.e. saw cutting or piling) not to be undertaken during listing events. NZX Communications Manager to liaise with DSBJV Communications Manger when listing events are to occur.

DSBJV Acoustic Consultant to undertake noise monitoring in NZX Offices. Signage and/or way-finding to be put up around the construction site directing pedestrian traffic to Zurich House main entrance if this is blocked or not visible as a result of Project hoardings

Site specific mitigation to be implemented as a result of consultation

A short term pick up and drop off / loading zone will be provided on Quay Street outside the Endeans Building.

NZX to provide advance warning (where possible, 2 weeks’ notice) to the Project Communications Manager when listing events are planned to occur. Where practicable, activities that have been identified in the Zurich House SSCNMP that fail to comply with relevant construction noise standards and will generate large volumes of noise and /or vibration should not be undertaken during listing events.

Acoustic Consultant met with NZX representatives in February 2016 to further understand NZX’s noise and vibration sensitivities. Noise monitoring was undertaken

Affected party and address

Site specific concern

Serious Fraud Office (‘SFO’), Zurich House, 21 Queen Street

SFO have specialised recording equipment that is potentially sensitive to construction noise and vibration.

Suggested specific mitigation during consultation

Site specific mitigation to be implemented as a result of consultation

February 2016 in order to inform SSCNMP for Zurich House, which will contain further mitigation and management measures to minimise adverse effects.

Signage will be put up around the construction site directing pedestrian traffic to Zurich House main entrance during works on lower Queen Street if entrance way is blocked or not visible as a result of Project hoardings.

NZ Super Fund, Zurich House, 21 Queen Street

Cooper and CompanyBritomart Precinct

Clients and visitors, particularly overseas clients, won’t know Zurich House is open during Stage 3 works and will not be able to find the main entrance off Queen Elizabeth Square.

Visitors may think that the Britomart shopping precinct is closed during construction and will not be easily accessible, resulting in loss of business.

DSBJV Communications Manager to liaise with SFO Office Manager around construction programme, when noisy events and vibration generating activities will occur, duration of activities and what can be expected.

DSBJV Acoustic Consultant to meet with SFO and assess recording equipment.

Signage and/or way-finding to be put up around the construction site directing pedestrian traffic to Zurich House main entrance if this is blocked or not visible as a result of Project hoardings.

Appropriate signage and way-finding will be provided around the Project area directing pedestrians to the Britomart Precinct.

Acoustic Consultant met with SFO representatives in April 2016 to understand the SFO’s noise and vibration sensitives in order to inform SSCNMP for Zurich House. The SSCNMP will contain further mitigation and management measures to minimise adverse effects.

Signage will be placed around the Project area directing pedestrians to the Britomart Precinct. Signage will advertise that the Precinct is open for business.

In addition to the measures outlined above, the following communications will be undertaken with specific stakeholders as appropriate during the Project:

• Regular meetings with 148 Quay Street, Endeans, Mercure Hotel, Coopers and Company to provide updates on the Project (including upcoming works) and discuss specific stakeholder concerns or matters associated with construction works to enable stakeholder to plan accordingly and for matters to be addressed before they escalate to complaints; and

• Regular monthly construction updates provided to Precinct Properties (Property Managers for Zurich House and HSBC Building) and lower Queen Street stakeholders to inform them of upcoming works, including any potentially disruptive activities, so they are aware of activities before they occur and can plan accordingly.

8 On-going Engagement

8.1 Community Liaison Group

On-going and regular consultation with the community through the Community Liaison Group (CLG) will be carried out for the duration of the Project and up to six months after completion, pursuant to CRL designation Condition 7.10 and BTC designation Condition 8.9. The meetings will serve as a forum for CLG members to raise any social impact and business disruption concerns as a result of the Project and for CRLL to provide members with Project updates and information. Refer to Section 8.1.5 of the Project Communication and Consultation Plan for further details on engagement with the CLG.

CRLL’s project website identifies the existence of the CLG and provides details on the group’s role. Additionally, the AT website provides details on how to contact AT should a member of the public wish to provide feedback on the project.

8.2 Stakeholders and the Wider Public

The Project Communication and Consultation Plan outlines the communications and consultation procedures and periods that will be followed to keep affected parties, Project stakeholders and the general public informed as the Project progresses.

Various media channels will be utilised throughout the Project to keep stakeholders and the general public informed of construction works and progress. This will be tailored to the needs of individual stakeholders, with methods including (but not limited to):

• CRLL website will act as a key communications hub for Project information. The website will, as a minimum, provide a facility for people to sign up for Project emails, Project hotline phone number, records of the CLG meetings, articles and communication and consultation plans relating to the Project. Refer to Section 11.4 of the Communication and Consultation Plan for further details.

• Project brochures will be produced by CRLL in conjunction with DSBJV before construction commences for distribution to the local community. Project brochures will provide an overview of the works, including the project route and key construction stages. Refer to Section 11.4 of the Communication and Consultation Plan for further details.

• Project newsletters will be circulated to affected parties and interested parties by CRLL providing updates on Project progress, next phase of work, stories and site photographs. Refer to Section 11.4 of the Communication and Consultation Plan for further details.

• Stakeholder meetings to discuss the Project, construction works (including those that may be potentially disruptive to surrounding businesses and residents), and mitigation measures. The meetings will also provide opportunities for two way communication to identify potential issues and allow these to be addressed before they escalate to complaints.

• Regular monthly construction updates to specific stakeholders / potentially affected businesses or residents to inform them of upcoming works, including any potentially disruptive activities.

• Notification of works emails to stakeholders to advise of upcoming works – e.g. road closures, night work activities, borehole construction, concrete pouring, concrete cutting.

• Community surveys will be undertaken at least annually to understand the effectiveness of Project communications and opportunities for improvement. Refer to Section 11.7.1 of the Communication and Consultation Plan for further details.

9 Complaints response

A full complaints management process has been developed for the Project. Further details on complaint procedures and dispute resolution are available in Section 12 of the Project Communication and Consultation Plan and Section 5.3.1 of the CEMP.

The Project Hotline will be included in any written Project notifications and on signage located in proximity to the Project area (refer to Section 11.1 of the Project Communication and Consultation Plan for further details on the Project Hotline).

Any social and business disruption complaints received by the Project Hotline will be recorded in a complaints file, and an investigation will be undertaken as outlined in the CEMP and Communication and Consultation Plan.

9.1 Disputes

Section 7.1.6 of this SIBD DWP sets out the methods by which CRLL and DSBJV will work with potentially affected businesses to avoid adverse financial impacts during construction of the Project. Disputes may however arise relating to financial loss due to construction effects on businesses in proximity.

A claim for financial compensation under the Public Works Act 1981 is a possibility for affected parties who are significantly affected by the Project. The Public Works Act entitles affected parties to compensation for ‘substantial injurious affection’, which may include damage to property or losses to a business.

All property and business owners who consider that their businesses may suffer negative financial impact are encouraged to seek their own independent advice regarding any compensation rights that may be available to them under the Public Works Act.

10 Reporting

CRLL will prepare an annual report on the identification, monitoring evaluation and management of the effects outline in this Social Impact Business Disruption DWP, along with a summary of any comments or complaints raised by the community, including how these have been addressed. Monitoring information will be obtained through the monitoring procedures outlined in the DWPs listed in Section 7. This information will be available to affected parties and the community through the annual report.

11 Review and Updating of the DWP

This SIBD DWP has undergone a review process with the relevant CRL Community Liaison Group (CLG) and a suitably qualified independent peer reviewer. An explanation of how any comments from the CLG and independent peer reviewer have been incorporated into the SIBD DWP is provided in Appendix D.

11.1 DWP Review

This DWP may be updated throughout the course of the Project:

a To reflect any material changes associated with the construction works the natural environment or due to unresolved complaints; and

b As part of the annual management review of the DWP.

The annual review will be undertaken by the Project Management team and CRLL representatives. The management review will be organised by the Environmental and Sustainability Manager and the Project team will be informed of any changes to this DWP through the regular Project communications processes. The review will take into consideration:

• Compliance with the designation and discharge permit conditions, the CEMP, the suite of DWPs and EMPS (including site specific plans) and any material changes to these plans.

• Any significant changes to construction activities or methods.

• Key changes to roles and responsibilities within the Project team

• Changes in industry best practice standards.

• Changes in legal or other requirements (social and environmental legal requirements, consent conditions, CRLL objectives and relevant policies, plans, standards, specifications and guidelines)

• Results of inspections, monitoring and reporting procedures associated with the management of adverse effects during construction.

• Comments or recommendations from AC regarding the CEMP, DWPs and EMPs.

• Unresolved complaints and any response to complaints and remedial action taken to address the complaint.

11.2 DWP Updates

The process for updating this SIBD DWP as a result of a material change to the Project or the annual review, is as follows (refer to CRL designation Condition 23 and BTC designation Condition 22 for further information):

• Any material change to this DWP must be consistent with the purpose and objective of the relevant conditions listed in Table 1.1 of this document.

• Affected parties and the CLG must be notified of the review and any material change proposed to this DWP.

• This DWP must clearly document the comments and inputs received from affected parties in relation to any material changes, along with a clear explanation of where any comments have not been incorporated, and the reasons why not.

• Any material change proposed to this DWP shall be subject to an independent peer review as required by CRL designation Condition 11 and BTC designation Condition 12.

• Any material change proposed to this DWP relating to an adverse effect shall be submitted for approval to Auckland Council Compliance and Monitoring Officer, at least 10 working days

prior to the proposed changes taking effect. If any changes are not agreed, the relevant provisions of the RMA relating to approval of outline plans shall apply.

A copy of the original SIBD DWP document and subsequent versions will be kept for the Project records, and marked as obsolete. Each new / updated version of the SIBD DWP documentation will be issued with a version number and date to eliminate obsolete SIBD DWP documentation being used.

A summary of the review process will be provided annually to Auckland Council and otherwise be made available on request.

12 Management and Control of Documents

All project documentation is created, reviewed, approved, issued, revised, retained, and superseded in accordance with the project’s Document Management & Control Plan, which includes the requirement for records of review and authorisation to be maintained.

The following project-specific documents need to be created to support the processes described in this plan:

1. Consultation Records

1.1. Monthly/Bi-monthly stakeholder meeting minutes

1.2. CLG meeting minutes

1.3. Monthly construction newsletter (for Stakeholders)

1.4. Notification of works bulletins

2. Communications and Complaints Register

3. Workforce Travel Plan

4. Annual SIBD Report

5. Annual Review

5.1. Record of review of DWP

Appendix A : ISCA Requirements

Table A identifies the ISCA Credit Requirements relevant to this SIBD DWP and where they are addressed in the documents.

Table A: ISCA Requirements

Credit Requirement *

STA-1

Level 1

STA-1

Level 2

STA-1

Level 2

STA-1

Level 2

A stakeholder engagement strategy is developed

The plan is independently reviewed

Formal monitoring, evaluation and corrective action is taken.

The community is informed of the strategy and provided opportunity to give feedback.

Relevant section

This document

Section 11, Appendix D: CLG and Independent Peer Review Comments

Sections 7.1, 7.2, 9.1

Sections 3.1, 4.1, 4.2, 4.3, 6.1, 6.2, 8.1, 11

Appendix C: Consultation Records

Appendix D: CLG and Independent Peer Review Comments

Comments

Also refer to the Communication and Consultation Plan

Also refer to Auckland Council Approval

Also refer to the Communication and Consultation Plan

Also refer to the Communication and Consultation Plan and CLG meeting minutes

STA-1

Level 3

STA-2

Level 3

Stakeholders including the community have input to the strategy by way of facilitated workshops

Negotiable issues are identified and the level of participation is ‘collaborate on the IAP2 spectrum

STA-2

Level 3

STA-3 and 4

Level 3

HEA-1

Level 1

Stakeholders are informed of non-negotiable issues

Sections 3.1, 4.3, 6.1, 6.2, 8.1

Appendix C: Consultation Records

Appendix D: CLG and Independent Peer Review Comments

6.1, 8.1, 8.2

Appendix C: Consultation Records

Appendix D: CLG and Independent Peer Review Comments

Sections 6.1, 8.1, 8.2, 9.1

Appendix C: Consultation Records

Appendix D: CLG and Independent Peer Review Comments

Community Surveys

Stakeholder consultation is undertaken and relevant baseline studies have been referred to, or undertaken, to identify priority

Section 8.2

Sections 4, 6 and Appendix C: Consultation Records

Also refer to the Communication and Consultation Plan, and CLG meeting minutes

Also refer to the Communication and Consultation Plan, Stakeholder meeting minutes and CLG meeting minutes

Also refer to the Communication and Consultation Plan, and the results of surveys

Credit Requirement *

HEA-1

Level 1

HEA-1

Level 1

HEA-1

Level 1

Relevant

Comments community health and wellbeing issues.

Community health and wellbeing indicators have been developed for one of the priority issues and adopted for design, construction and operation.

Measures to positively contribute to community health and wellbeing for one of the priority issues have been identified and implemented.

Monitoring of community health and wellbeing indicators is undertaken at appropriate intervals during construction and operation of the asset.

Section 7

Section 7, Appendix C: Consultation Records

Refer to the specific DWPs outlined in Section 7 for further detail on community health and wellbeing indicators and management

Section 7

HEA-2

Level 2 CPTED Crime prevention guidelines implemented Section 7.1.7

* Refer to ISCA Rating Tool for full details of the requirement

Refer to the specific DWPs outlined in Section 7 for further detail on community health and wellbeing indicators and management

Refer to the specific DWPs outlined in Section 7 for further detail of monitoring to be implemented during the Project

Appendix B : Construction Staging Plans

Appendix C : Consultation Records

• Consultation undertaken from December 2015 – June 2016, to inform preparation of this Plan

Property / Business Affected Party Engagement

1 Queen StreetNumber 1 Queen Street Café and Bar

Meeting on site with owner of café and bar

Maintaining pedestrian access along lower Queen Street and not redirecting pedestrian flow from the Ferry building away from lower Queen Street.

Mitigation to address concerns

A pedestrian footbridge will be constructed over the excavation along western side of lower Queen Street. Pedestrian access along lower Queen Street will be maintained throughout the Project. Additional information is provided in Sections 4.7.1 and 4.16.1 of the Transport, Access and Parking DWP.

Level of noise and vibration generated throughout the Project. Addressed through a Site Specific Construction Noise Management Plan (SSCNMP) is to be prepared for No.1 Queen Street Cafe. SSCNMP are included as Appendix D of the Noise and Vibration DWP.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

1 Queen Street, HSBC BuildingOrient Overseas Container Line (OOCL)

Meeting on site with OOCL General Manager Works affecting the buildings main pedestrian entrance on lower Queen Street.

Access to the HSBC building will be maintained at all times. Signage and wayfinding mechanisms will be put in place around the Project area directing pedestrians around the construction works and advertising buildings within the Project area are still open for business (refer to section 7.1.6.1 and 7.1.8 of this SIBD DWP). Further information is also provided in Sections 4.11.1, 4.12 and 4.16.1 of the Transport, Access and Parking DWP and section 8.3 of the Urban Design DWP.

Level of noise and vibration generated throughout the Project. A SSCNMP is to be prepared for HSBC building. SSCNMP are included as Appendix D of the Noise and Vibration DWP.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

1 Queen Street, HSBC Building –Visa Phone call with Samantha Caddy.

No concerns raised.

Property / Business Affected Party Engagement

1 Queen Street, HSBC Building –Baldwins

Meeting on site with Baldwins Chief Executive

1 Queen Street, HSBC Building –Dun & Bradstreet

Meeting on site with David King, National Operations Manager.

Points Raised

Relocation of buses to further away in the City. Staff having to leave work earlier or miss their buses due to bus departure time not changing but the commute to the bus has increase.

Dun and Bradstreet operate a call centre on Level 3 of HSBC building. Concerned regarding level of noise and vibration generated throughout the Project impacting call centre operations (noise impacting call quality and vibration impacting server equipment)

Mitigation to address concerns

Note: Auckland Transport, Transport Planning Team, is responsible for bus schedules departure and arrival times. Amendment to bus schedules is not within the Project scope of work.

A SSCNMP is to be prepared for HSBC building. SSCNMP are included as Appendix D of the Noise and Vibration DWP. Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

Meeting with Project Acoustic Consultant to discuss noise and vibration effects from the works and the SSNMP to be prepared for the building.

1 Queen Street, HSBC Building –HSBC Bank

Meeting on site with Muhammed Mazeen, HSBC

Works affecting the buildings main pedestrian entrance on lower Queen Street. Especially concerned access to ground floor retail branch would be disrupted.

Signage and wayfinding mechanisms will be put in place around the Project area directing pedestrians around the construction works and advertising that buildings within the Project area are still open for business (refer to section 7.1.6.1 and 7.1.8 of this SIBD DWP). Further information is also provided in Sections 4.11.1, 4.12 and 4.16.1 of the Transport, Access and Parking DWP and section 8.3 of the Urban Design DWP.

Sections 7.16 and 9 of this DWP provide further information on process regarding impact on custom or revenue and the PWA dispute process. Additional information is also provided in Sections 4.11.1, 4.12 and 4.16.1 of the Transport, Access and Parking DWP.

Level of noise and vibration generated throughout the Project. A SSCNMP is to be prepared for HSBC building. SSCNMP are included as Appendix D of the Noise and Vibration DWP. Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

2 Queen Street –Endeans building

Meeting at CRL with two residents and the owner of ground floor commercial units.

Loss of loading zones and short term P10 spaces along Tyler Street. Suggested solution: temporary parking spaces and loading zones be placed directly outside Endeans main entrance on Lower Queen Street during construction works.

Auckland Transport is currently assessing parking solutions for street surrounding the Project area. There is a public paid car park located on Britomart Place available for shortterm and long term parking (refer to Sections 4.4 and 6.4 of the Transport, Access and Parking DWP for further information). Endeans suggested solution has been passed on to Auckland Transport to consider.

Vehicle and pedestrian access maintained along Tyler Street and Quay Street at all times.

Loss of business for ground floor commercial tenants during Stage 3 of the works (July 2017 – October 2018) due to location of pedestrian footbridge along the western side of Lower Queen Street directing foot traffic away from retail located on eastern side of Lower Queen Street. Suggested solution: construction of a temporary pedestrian footbridge along both the eastern and western side of Lower Queen Street.

Level of vibration and noise generated during the Project. It was specifically requested that noise measurements be taken from a range of floors, not just from ground floor level.

Pedestrian and cycle access to buildings adjacent to the Project area will be maintained at all times. Where vehicular parking access to properties cannot be provided during discrete events, alternative parking for the residents, staff and clients of adjacent buildings will be provided at the Downtown and Britomart Car Parks. Affected parties will be provided with a minimum of 72 hours prior notice. Refer to Sections 4.4, 4.12, 4.16 and 6.2 of the Transport, Access and Parking DWP for further information.

The option to have a footbridge over the eastern side of the excavation is not possible due to the operation of large plant for construction of the piling, rail tunnels and rebuild of the BTC pump station and plant rooms under the footpath.

Addressed through a Site Specific Construction Noise and Vibration Management Plan (SSCNVMP) that is to be prepared for Endeans building. SSCNVMP are included as Appendix D of the Noise and Vibration DWP.

Meeting with Project Acoustic Consultant to discuss noise and vibration effects from the works and the SSNMP to be prepared for the building.

Property / Business Affected Party Engagement

Key Points Raised

Level of dust generated during the construction works and impact on the exterior of Endeans building.

Building cracks as a result of works.

Construction workers loitering around Britomart during the works.

Mitigation to address concerns

Addressed in the Air Quality DWP (Sections 4.1, 4.3 and 5) and Construction Environmental Management Plan (CEMP) (Section 5.1.9).

Pre and post-construction building condition surveys will be carried out as part of the works. Required under Historic Heritage DWP (Sections 5.1 and 6), Construction Noise and Vibration DWP (Section 7.5) and CEMP (Section 5.1.16).

CEMP (Section 4.2) requires all staff to be inducted prior to commencing working on site. Inductions will cover designated smoking areas and general behaviour expectations.

Adequate pedestrian signage placed around the Project area during works directing pedestrians to relocated transport services.

Noise and vibration levels generated during works.

Level of dust generated during the works.

Disruption to utility services.

Signage and wayfinding measures will be installed at key decision points to reassure the public and rail passengers Britomart is still open and they are on the correct route (refer to Sections 7.1.1.1 and 7.1.8 of this DWP). At Ambassadors will also be positioned at key locations and decision points around Britomart public realm and adjacent areas. Further information is provided in Sections 8.3 and 8.4 of the Urban Design DWP, Sections 4.3, 4.7.2 and 4.16.1 of the Transport, Access and Parking DWP and Sections 7.1.8 of this DWP

Addressed through a SSCNVMP that is to be prepared for Endeans building. SSCNVMP are included as Appendix C of the Noise and Vibration DWP.

Addressed in the Air Quality DWP (Sections 4.1, 4.3 and 5) and Construction Environmental Management Plan (CEMP) (Section 5.1.9).

2 Queen Street, Endeans building –Ramen Noodle

Meeting on site with Restaurant owner

Property / Business Affected Party Engagement Key Points Raised

Potential loss of customers during Stage 3 of the works (July 2017 – October 2018).

Mitigation to address concerns

shut downs be required during the works, appropriate notification will be provided to all impacted parties. Refer to Section 7.1.5 of this DWP and section 2.2.5 and 5.1.15 of the CEMP for further information regarding the processes for works around utilities.

Wayfinding and signage will be provided for businesses within, adjacent or in close proximity to the Project, where ‘visibility’ and access to the business is impacted by the construction works. The wider CRL communication campaign will include messages to the effect that local businesses are operating as usual, and any specific access information. Notwithstanding these mitigation measures, AT will work with individual business owners who consider that their businesses are suffering negative financial or trading impacts resulting in loss of profit during construction of the Project. AT will consider financial compensation claims on a case by case basis. Further details on this provided in Sections 7.1.6 and 9.1 of the SIBD DWP.

Wayfinding and signage will be provided for businesses within, adjacent or in close proximity to the Project, where the ‘visibility’ of these businesses and access to these business is impacted by the construction works. The wider CRL communication campaign will include messages to the effect that local businesses are operating as usual, and any specific access information. Notwithstanding these mitigation measures, AT will work with individual business owners who consider that their businesses are suffering negative financial or trading impacts resulting in loss of profit during construction of the Project. AT will consider financial compensation claims on a case by case basis. Further details on this provided in Sections 7.1.6 and 9.1 of the SIBD DWP.

2 Queen Street, Endeans buildingDogmatic

Meeting on site with owner

Potential loss of customers during Stage 3 of the works (July 2017 – October 2018).

Property / Business Affected Party Engagement

2 Queen Street, Endeans building –Industrial and Commercial Bank (ICBC) of China Ltd

Meeting on site with branch manager

Key Points Raised

Mitigation to address concerns

Noise and vibration levels generated during works. Addressed through a SSCNVMP that is to be prepared for Endeans building. SSCNVMP are included as Appendix C of the Noise and Vibration DWP.

Level of dust generated during the works.

Visibility of bank to customers during Stage 3 of the works (July 2017 – October 2018).

Addressed in the Air Quality DWP (Sections 4.1, 4.3 and 5) and Construction Environmental Management Plan (CEMP) (Section 5.1.9).

Pedestrian signage to be placed around work site advising foot traffic ICBC is open if entrance way is blocked or not visible as a result of Project hoardings. Refer to Section 7.1.6.1 of this SIBD DWP for further information.

Potential loss of customers during Stage 3 of the works (July 2017 – October 2018).

21 Queen Street, Zurich House, Serious Fraud

Meeting on site with Operational Due Diligence Analyst NZSF,

24 hour swipe card access is maintained to the Zurich building throughout the Project.

Access to the Zurich House will be maintained at all times. Addressed in Sections 4.11.3, 4.12 and 4.16.1 of the Transport, Access and Parking DWP

Property / Business Affected Party Engagement

Office (SFO) and New Zealand Super Fund (NZSF)

Corporate Strategy Advisor NZSF and Office Manager SFO

Key Points Raised

Overseas visitors and clients will not know the Zurich building is still open and will not be able to find the main entrance off Queen Elizabeth Square during the Stage 3 works in Lower Queen Street.

Mitigation to address concerns

Addressed in 4.3, 4.7.2 and 4.16.1 of the Sections Transport, Access and Parking DWP.

Signage to be placed around the construction site during Stage 3 works directing pedestrians to Zurich building if entrance way is blocked or not visible as a result of Project hoardings (Refer to Section 7.1.6.1 of this SIBD DWP for further information).

Construction noise and vibration could potentially affect SFO recording equipment.

21 Queen Street, Zurich House - NZX

Meeting on site with Head of Communications NZX

Noise levels generated during works.

The works will result in excess dust dirtying building windows and the tracking of dirt onto the surrounding streets and into the buildings foyer.

Construction noise and vibration during listing events and other events. Particularly concerned that construction noise and vibration will interfere with media recording of listing events.

A SSCNMP is to be prepared for Zurich building. SSCNMP are included as Appendix D of the Noise and Vibration DWP.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

Meeting with Project Acoustic Consultant to discuss noise and vibration effects from the works and the SSNMP to be prepared for the building and to understand SFO recording equipment and identify any potential noise and/or vibration effects and appropriate mitigation measures.

Addressed in Sections 4.1, 7, and Appendices B and D of the Construction Noise and Vibration DWP.

Address in the Air Quality DWP (Sections 4.1, 4.3 and 5) and Construction Environmental Management Plan (CEMP) (Section 5.1.9).

A SSCNMP is to be prepared for Zurich House. SSCNMP are included as Appendix D of the Noise and Vibration DWP.

NZX to provide advance warning (where possible, 2 weeks’ notice) to the Project Communications Manager when listing events are planned to occur. Where practicable, construction activities that have been identified in the Zurich House SSCNVMP that fail to comply with relevant construction noise standards and will generate large

Property / Business Affected Party Engagement

Key Points Raised

21 Queen Street, Zurich House –William Buck

Meeting on site with Practice Manager William Buck

Construction noise will have an impact on SuperLife call centre operations.

Mitigation to address concerns

volumes of noise and /or vibration should not be undertaken during listing events.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

A SSCNMP is to be prepared for Zurich House. SSCNMP are included as Appendix D of the Noise and Vibration DWP.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

Meeting with Project Acoustic Consultant to discuss noise and vibration effects from the works and the SSNMP to be prepared for the building and to understand potential noise and/or vibration effects and appropriate mitigation measures.

21 Queen Street, Zurich House – The Square Cafe

Meeting onsite with Café Owners

24 hour access is maintained to the Zurich building throughout the project.

Noise levels generated during works.

Relocation of buses to further away in the City. Staff having to leave work earlier or miss their buses due to bus departure time not changing but the commute to the bus has increase.

Noise levels generated during works.

Access to the Zurich House will be maintained at all times. Addressed in Sections 4.11.3, 4.12 and 4.16.1 of the Transport, Access and Parking DWP.

A SSCNMP is to be prepared for Zurich building. SSCNMP are included as Appendix D of the Noise and Vibration DWP. Construction noise standards to be complied with is addressed in Sections 4.1, 7, and Appendices B and D of the Construction Noise and Vibration DWP.

Auckland Transport, Transport Planning Team, is responsible for bus schedules departure and arrival times. Amendment to bus schedules is not within the Project scope of work.

A SSCNMP is to be prepared for Zurich building. SSCNMP are included as Appendix D of the Noise and Vibration DWP. Construction noise standards to be complied with is

Property / Business Affected Party Engagement

Key Points Raised

Corner of Galway Street and Commerce Street –XuXu

Corner of Galway and Commerce Street – Café Hanoi

136 Quay Street, Annex Building –Bledisloe Property Group

Phone call with XuXu owner

Provision of parking and loading spaces along Commerce Street and Galway Street

Mitigation to address concerns

addressed in Sections 4.1, 7, and Appendices B and D of the Construction Noise and Vibration DWP.

No change to short term parking spaces on Commerce Street.

Emailed and called various times with no answer. - -

Meeting at CRL offices with Asset Manager, Bledisloe Property Group

148 Quay Street Meeting on site with Building Manager, Russell McKinnon

Replacement of existing short term parking along Commerce Street with a bus stop. Loss of parking for visitors, tenants, delivery and service vehicles.

Increase traffic flows along Tyler Street during works.

Concerned about loitering and smoking in public open space located directly outside Rabo Bank main entrance (2 Commerce Street).

Addressed in Sections 4.4 and 6.4 of the Transport, Access and Parking DWP.

Addressed in Sections 2.4, 4, 4.11.2, 5.3 and 7 of the Transport and access DWP.

CEMP (Section 4.2) requires all staff to be inducted prior to commencing working on site. Inductions will cover designated smoking areas and general behaviour expectations.

Reinstatement of surrounding roads post construction. Addressed by way of the Urban Design DWP (for the permanent public realm design) be prepared by Auckland Transport.

Noise and vibration levels generated during works.

Construction noise standards to be complied with and mitigation measures to be implemented are outlined in Sections 4.1, 5, 7, and Appendix B of the Construction Noise and Vibration DWP.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP

Property / Business Affected Party Engagement

Key Points Raised

Dust generated during works.

152 Quay Street, Harbour View building – Farry & Co. Lawyers

Meeting on site with owner of Farry & Co. Lawyers

Loss of metered carparks along Quay Street

Loss of loading zones and short term P10 spaces along Tyler Street during and post construction.

Vehicle and pedestrian access maintained along Tyler Street and Quay Street at all times.

Mitigation to address concerns

Address in the Air Quality DWP (Sections 4.1, 4.3 and 5) and Construction Environmental Management Plan (CEMP) (Section 5.1.9).

Works will not result in loss of metered car parking spaces along Quay Street. Changes to Tyler Street and Galway Street car parking spaces and loading zones is addressed in Sections 4.4 and 6.4 of the Transport, Access and Parking DWP.

Addressed in Sections 4.4 and 6.4 of the Transport, Access and Parking DWP.

Addressed in Sections 4.4 and 6.2 of the Transport, Access and Parking DWP.

Level of vibration and noise generated during the Project. Construction noise standards to be complied with and mitigation measures to be implemented are outlined in Sections 4.1, 5, 7, and Appendix B of the Construction Noise and Vibration DWP.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

188 Quay Street, PWC building –Precinct Properties

8 Customs Street East, McDonalds Restaurant

Meeting on site with Zurich House Property Manager, HSBC and Zurich House Facilities Manager and HSBC Property Manager.

Meeting on site with Restaurant Manager and Restaurant Operations Supervisor

No concerns raised.

Sufficient room for two way vehicle traffic along Galway Street. Addressed in Sections 4.11.1 and 4.12, Transport, Access and Parking DWP.

Disruption to utilities during any planned shutdowns required for the works.

Network utility relocation and protection works will be undertaken during the Project to provide for the continued operation of utilities and security of supply. No long-term

Property / Business Affected Party Engagement

Key Points Raised

8 Customs Street East, Mercure Hotel

Meeting on site with Area General Manager Mercure Hotel

Volume and frequency of construction vehicles, specifically trucks.

Noise and vibration impacts on hotel operations (in particular guest comfort, conference facilities on Level 1 and events held on the Level 2 deck).

Mitigation to address concerns

network utility shutdowns are planned during the construction works. Should any short-term and temporary shut downs be required during the works, appropriate notification will be provided to all impacted parties. Refer to Section 7.1.5 of this DWP and section 2.2.5 and 5.1.15 of the CEMP for further information regarding the processes for works around utilities.

Addressed in Sections 2.4, 5.3 and 7.4 of the Transport, Access and Parking DWP.

A SSCNMP is to be prepared for the Mercure Hotel. SSCNMP are included as Appendix D of the Noise and Vibration DWP.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

Meeting with Project Acoustic Consultant to discuss noise and vibration effects from the works and the SSNMP to be prepared for the hotel.

Communication of Project programme and activities.

Hotel access maintained at all times.

General Project communication process outlined in the Project Communications and Consultation Plan.

DSBJV to maintain regular and on-going engagement with the Mercure Hotel prior to and during the works around Project programme, key construction activities and potential impacts.

Mercure Hotel to update DSBJV on conferences and events to be held at the hotel.

Access to Mercure Hotel will be maintained at all times. Addressed in Sections 4.11.1, 4.12 and 4.16.1 of the Transport, Access and Parking DWP.

Property / Business Affected Party Engagement Key Points Raised

12 Customs Street East – Federation

Meeting on site with Federation Store Managers

14-18 Customs Street East –Inhouse Design

14-18 Customs Street East – Insight Creative

Dust entering store and damaging merchandise, particularly during concrete cutting works along Galway Street.

Mitigation to address concerns

Address in the Air Quality DWP (Sections 4.1, 4.3 and 5) and Construction Environmental Management Plan (CEMP) (Section 5.1.9).

Federation staff to be informed a few days prior to concrete cutting works along Galway Street so cloths can be moved away from Galway store entrance.

Phone call with receptionist. Emailed and left voice messages with Office Manager. No response received. - -

Phone call with Anna Spreys, Office Manager

Insight Creative are relocating offices early March. No requirement to meet to discuss the Project.

14-18 Customs Street East – Toa Architects Emailed and left voice messages with Margaret. No response received. - -

14 - 18 Customs Street East – Little Bird Unbakery

14 – 18 Customs Street EastMacpac

18 Customs Street East, Sofrana House - Buzzchannel

Meeting on site with Customer Service Assistances No concerns raised.

Meeting on site with Custom Service Assistant

Availability of loading zones and short term parking spaces for delivery vehicles.

Meeting onsite with Managing Director Buzzchannel Noise and vibration levels generated during works.

Addressed in Sections 4.4 and 6.4 of the Transport, Access and Parking DWP.

Construction noise standards to be complied with and mitigation measures to be implemented are outlined in Sections 4.1, 5, 7, and Appendix B of the Construction Noise and Vibration DWP.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2,

Property / Business Affected Party Engagement

Key Points Raised

18 Customs Street East, Old Sofrana House –Sustainable Business Network

18 Customs Street East, Old Sofrana House – Britomart Hospitality Company

20 Customs Street East, Levy Building

– RJB Design

20 Customs Street East, Levy Building

– Big Communications

Meeting on site with Chief Executive Officer

Level of dust generated during the works.

Access to public transport is maintained throughout the project and is still convenient and safe to access.

No concerns raised.

Meeting on Galway Street with Director of Britomart Hospitality Company

Meeting onsite with RJB Design owner

Meeting on site with Director of Big Communications

Access maintained to basement storage space of Galway Street.

Mitigation to address concerns

4.2, 5, 7 and Appendix B of the Construction Noise and Vibration DWP.

Addressed in the Air Quality DWP (Sections 4.1, 4.3 and 5) and Construction Environmental Management Plan (CEMP) (Section 5.1.9).

Addressed Sections 3.3, 4.4, 6.2, 4.15, 4.18 and 4.19 of the Transport, Access and Parking DWP.

Access along Galway will be maintained at all times. Addressed in Sections 4.11.1, 4.12 and 4.16.1 of the Transport, Access and Parking DWP.

Loss of short term parking spaces during and post construction. Addressed in Sections 4.4 and 6.4 of the Transport, Access and Parking DWP.

Concerns regarding the level of vibration and noise generated during the project

Level of dust generated during the works.

Construction noise standards to be complied with and mitigation measures to be implemented are outlined in Sections 4.1, 5, 7, and Appendix B of the Construction Noise and Vibration DWP.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

Addressed in the Air Quality DWP (Sections 4.1, 4.3 and 5) and Construction Environmental Management Plan (CEMP) (Section 5.1.9).

Property / Business Affected Party Engagement

20 Customs Street East, Levy Building – Pharmaceutical Solutions

Meeting on site with General Manager

Key Points Raised

Access to public transport is maintained throughout the Project and is still convenient for staff to access.

Mitigation to address concerns

Addressed Sections 3.3, 4.4, 6.2, 4.15, 4.18 and 4.19 of the Transport, Access and Parking DWP.

Noise and vibration levels generated during works. Construction noise standards to be complied with and mitigation measures to be implemented are outlined in Sections 4.1, 5, 7, and Appendix B of the Construction Noise and Vibration DWP.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

148 Quay Street Meeting with resident (also a CLG member)

Disruption to utility services.

Access to building carpark during the works. If access is blocked by a closure and a resident urgently needs to travel, the Project will pay for the resident to travel by taxi (note: several doctors reside in the building and sometimes need to travel at short notice)

Vehicle access to properties in Tyler and Galway streets will be maintained during the Project other than for occasional, temporary discrete events. These events will typically be for the delivery or installation of oversize components or plant, such as the piling rigs. Residents will be informed well in advance of these events to allow suitable arrangements to be made for their travel needs. These arrangements will typically take the form of taxi or public transport paid for by the Project (refer to TAP DWP section 4.12.1). Arrangement for alternative parking in the nearby Britomart or Downtown carparks may be arranged on a case by case basis for those with the potential for possible urgent ‘call out’ travel should the closure exceed three hours (refer to

Property / Business Affected Party Engagement

Key Points Raised

Noise generated during the works

148 Quay Street –City Star Convenience

Meeting with store owner

Provision of pedestrian access to the temporary BTC station entrance from Tyler Street

Mitigation to address concerns

the TAP DWP section 4.12.2). It is a clear expectation of the Project team that residents will be provided with greater notice of these planned, discrete events than the 72 hour periods outlined in the designation conditions (refer to the TAP DWP section 4.12). No change required to the DWP.

Construction noise standards to be complied with as addressed in Sections 3.1, 4.1 and 7 of the Construction Noise and Vibration DWP.

Addressed through design of the temporary accommodation buildings. Signage and wayfinding measures will be installed at key decision points to reassure the public and rail passengers Britomart is still open and they are on the correct route (refer to Sections 7.1.1.1 and 7.1.8 of this DWP).

148 Quay Street –Daikoku

Meeting on site with Restaurant owner

Noise and vibration levels generated during works.

Britomart Pavilions

– Sass and Bide

Britomart Pavilions

– Onitsuka Tiger

Britomart Pavilions

–Timberland

Level of dust generated during the works.

Meeting on site with Retail Assistant No concerns.

Meeting on site with Store Manager No concerns.

Construction noise standards to be complied with and mitigation measures to be implemented are outlined in Sections 4.1, 5, 7, and Appendix B of the Construction Noise and Vibration DWP.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

Addressed in the Air Quality DWP (Sections 4.1, 4.3 and 5) and Construction Environmental Management Plan (CEMP) (Section 5.1.9).

Property / Business Affected Party Engagement

Britomart Pavilions –Trelise Cooper

Meeting on site with Retail Assistant

Key Points Raised

Noise and vibration levels generated during works.

Level of dust generated during the works.

Britomart Pavilions – Coop

Meeting on site with Store Manager Noise and vibration levels generated during works.

Mitigation to address concerns

Construction noise standards to be complied with and mitigation measures to be implemented are outlined in Sections 4.1, 5, 7, and Appendix B of the Construction Noise and Vibration DWP.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

Addressed in the Air Quality DWP (Sections 4.1, 4.3 and 5) and Construction Environmental Management Plan (CEMP) (Section 5.1.9).

Construction noise standards to be complied with and mitigation measures to be implemented are outlined in Sections 4.1, 5, 7, and Appendix B of the Construction Noise and Vibration DWP.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

Level of dust generated during the works.

Britomart Pavilions – Lineage

Meeting on site with Owner Noise and vibration levels generated during works.

Addressed in the Air Quality DWP (Sections 4.1, 4.3 and 5) and Construction Environmental Management Plan (CEMP) (Section 5.1.9).

Construction noise standards to be complied with and mitigation measures to be implemented are outlined in Sections 4.1, 5, 7, and Appendix B of the Construction Noise and Vibration DWP.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

Property / Business Affected Party Engagement

Key Points Raised

Level of dust generated during the works.

22 Customs St East - Generator

Meeting on site with Customer Service Manager

Loss of short term parking spaces and loading zones during and post construction.

Loitering around Britomart during the works.

Level 4, 6

Commerce Street -

Online Republic

Meeting on site with receptionist

Loss of loading zone along Quay Street, outside Generator offices above Northern Steamship.

Noise and Vibration will impact Generator weekly events held on level 1 Galway Street

Mitigation to address concerns

Addressed in the Air Quality DWP (Sections 4.1, 4.3 and 5) and Construction Environmental Management Plan (CEMP) (Section 5.1.9).

Addressed in Sections 4.4 and 6.4 of the Transport, Access and Parking DWP.

CEMP (Section 4.2) requires all staff to be inducted prior to commencing working on site. Inductions will cover designated smoking areas and general behaviour expectations.

Loading zone along Quay Street will not be affected by the works. No plans for Quay Street loading zone to change use.

The streetscape works (widening of footpaths, removal of bus shelters etc.) that were undertaken in early 2016 in anticipation for the CRL works did not disturb Generator events. The noisiest phase of works (stage 3) will take place in lower Queen Street setback reasonable distance from Generator. Regardless, Construction noise standards to be complied with and mitigation measures to be implemented are outlined in Sections 4.1, 5, 7, and Appendix B of the Construction Noise and Vibration DWP.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

Noise generated during the works

Construction noise standards to be complied with and mitigation measures to be implemented are outlined in Sections 4.1, 5, 7, and Appendix B of the Construction Noise and Vibration DWP.

Property / Business Affected Party Engagement Key Points Raised Mitigation to address concerns

22 Customs StreetShaky Isles

Meeting on site with Café Manager

Corner of Galway and Commerce Street - Xuxu Dumpling Bar

Potential for increase in custom due to closure of downtown shopping mall and additional foot traffic traveling along Commerce and Custom Street to access BTC.

Meeting on site with manager Noise and Vibration

Level of dust generated during the works.

Construction noise standards to be complied with and mitigation measures to be implemented are outlined in Sections 4.1, 5, 7, and Appendix B of the Construction Noise and Vibration DWP.

Vibration standards to be complied with and mitigation measures to be implemented are outlined in Sections 3.2, 4.2, 5, 7 and Appendix C of the Construction Noise and Vibration DWP.

Addressed in the Air Quality DWP (Sections 4.1, 4.3 and 5) and Construction Environmental Management Plan (CEMP) (Section 5.1.9).

Appendix D : CLG and Independent Peer Review Comments

• Community Liaison Group Comments

Comments received from the CLG are as follows: Date

17th December 2015 Ross Boswell

Maintenance of vehicle access to 148 Quay Street at all times during the works. If access is blocked, it is requested that tenants (such as Doctors) who need to urgently leave the building are able to take a taxi, the cost of which will be covered by the DSBJV (this process was available during the 2003 BTC Project).

Vehicle access to properties in Tyler and Galway streets will be maintained during the Project other than for occasional, temporary discrete events. These events will typically be for the delivery or installation of oversize components or plant, such as the piling rigs. Residents will be informed well in advance of these events to allow suitable arrangements to be made for their travel needs. These arrangements will typically take the form of taxi or public transport paid for by the Project (refer to TAP DWP section 4.12.3). Arrangements for alternative parking in the nearby Britomart or Downtown carparks will be provided to affected business or residents for use during road closures exceeding three hours (refer to Section 4.12.2 of the TPA DWP ). It is a clear expectation of the Project team that residents will be provided with a minimum of 72 hours notices ahead of these planned (refer to the TAP DWP section 4.12). No change required to the DWP.

14th April 2016 Cooper and Company

Section 3.2 talks about positive effects from the project once the CRL is operational. How is this relevant to the DWP which deals with construction issues?

14th April 2016 Cooper and Company

Section 4.3 sets out a number of engagement questions (e.g. number tenants, access, hours of operation, peak periods custom etc.) asked during consultation. Cooper and Company was not asked these questions and only some of the Cooper and Company tenants appear to have been asked.

Section 5.1, Figure 5.1 shows the community of interest for the DWP as the area within the yellow line. In our last meeting we noted that this should be extended to include the Stanbeth

Section 3.2 provides a summary of the Social Impact Assessment (SIA) report key findings relating to positive effects of the proposed works. Section 3.1 summaries the SIA key findings on potential adverse effects and mitigation. Potential positive effects are anticipated for local business once the CRL project is operational. For these reasons, no amendments to Section 3.2 were made.

Consultation with Cooper and Company is underway. Additional consultation with Cooper and Company tenants is being undertaken and these questions are being asked. The SIBD DWP has been updated to reflect this consultation.

Figure 5.1 has been updated to include part of the Stanbeth and Excelsior buildings. Engagement will remain on-going during the Project and will include communication with occupants and businesses beyond the ‘community of interest’ shown in Figure 5.1

14th April 2016 Cooper and Company

and Excelsior buildings. However, given feedback received from tenants to date with the initial preparation kerbs works we consider that this should be extended east to Gore Street. We also consider that this line should not be set in stone and that if effects arise during the works e.g. for the East Building that they should also be considered part of the community of interest going forward. This section also says that the community of interest is identified as the land on which the CRL and BTC designations lie However the yellow line does not include the entire designation area (it is just a subset) and this should be made clear

Section 5.2 contains a list of commercial and hospitality businesses and services. This list does not include all the current tenancies within that area of the Precinct. It should. The Britomart Plan (supplied at the meeting today 15 April 2016) contains the current list of tenants.

below. Section 5.1 wording amended to reflect Cooper and Company comments.

14th April 2016 Cooper and Company

Table 6.1 lists people consulted with. It is concerning to see that these contain receptionists/customer service representatives rather than the owners or managers of the stores. It also does not include Cooper and Company or all of its tenants. Cooper and Company will produce a list of tenants and appropriate points of contact. Cooper and Company are currently working with the tenants to devise a process to streamline things.

Section 7.1.6 says business owners who have indicated that they could suffer negative financial impacts during the project have been advised to discuss this with AT. There should be more detail setting out ATs policy and processes for dealing with these issues so it is

The intention of Tables 5.1 and 5.2 was to provide an overview of the type of tenants in the area. Not to provide a complete list of all tenants located within the community of interest.

Several stores owners and managers directed us to engage with customer service representatives to obtain the relevant information. Customer services representatives are in some cases the most appropriate representatives to consult with regarding operational and access requirements.

Section 7.1.6 text has been amended to provide further clarification on this matter.

14th April 2016 Cooper and Company

clear for all parties. This section also says there “may” be opportunities to provide wayfinding and supporting signage”. This should be reworded to make it clear that wayfinding and supporting signage will be provided when there are such effects

Section 7.2 there is no specific mitigation or management measures identified for any Cooper properties. Important issues for us are signage and wayfinding. We want people to realise that the Precinct is still open for business and make it still as accessible as possible.

Section 6.2.1 and Table 7.2 updated to capture these concerns and requested mitigation measures.

14th April 2016 Cooper and Company

Section 9.1 mentions that a claim for compensation under the PWA is a possibility for affected parties. As per comment above for section 7.1.6 consider there should be more detail setting out AT policy and process re this. Detail should be in section 7.1.6 or a separate section rather than “disputes” section but can include cross reference in this section.

Section 11 notes that any material changes to the DWP will require approval from Council. However it should also note that any material changes also need to be notified to the CLG under condition 8.7

Section 7.6.1 and 9.1 text has been amended to provide further clarification on this matter.

Section 11 notes that approval from Auckland Council is required for any relevant revisions of the SIBS DWP that are of a material nature.

18th May 2016 Cooper and Company

Section 5.4.1 there is a typo “ however traffic can turn left from onto Lower Queen Street”

Section 7.1.1.3 there is a typo –“However there is the public car park located on Britomart Place (opposite Takutai Square) is available for…”

Section 7.1.6 - add linking sentence and join up paragraphs 2 and 3 as follows: “Opportunities exist for the potential increase in patronage to food providers in…….However, if not carefully managed significant impacts may occur on such businesses. In order to address

Section 5.4.1 text updated to correct typo.

Section 7.1.1.3 text updated to correct typo.

Section 7.1.6 text updated as suggested.

these matters, Wwayfinding and signage will be provided…”

(Old) third paragraph - the reference to businesses “within or immediately adjacent to the Project” is too limited. The effects may be broader than this. We consider this should be amended to something like: “businesses within, or immediately adjacent or in close proximity to the Project”.

Old) third paragraph last sentence add:

“As part of the ongoing communication campaign for CRL, media such as the Project website, Facebook Page and fortnightly newsletter will include messages to the effect that local businesses are operating as usual , and any specific access information.”

Fifth paragraph add new sentence at the start of the paragraph as follows: “AT will consider financial compensation claims on a case by case basis. Potentially affected businesses are expected to…”

Fifth paragraph final bullet point amend as follows: “Be prepared to provide detailed records of turnover to quantify the any loss”

Add a new final paragraph to deal with the process for determining compensation claims. Something like: “AT will consider financial compensation claims on a case by case basis. Potentially affected businesses are expected to…”

Fifth paragraph final bullet point amend as follows: “Be prepared to provide detailed records of turnover to quantify the any loss”

Add a new final paragraph to deal with the process for determining compensation claims. Something like: “Where any financial

18th May 2016 Cooper and Company

compensation claim is not able to be resolved directly with the party affected, a formal claim may be lodged using the procedures set out in the Public Works Act 1981as noted in section 9.1 below.”

Business Signage - broaden application of Section 7.1.6.1 to delete reference to “immediately” and to include reference to “close proximity” as suggested above i.e.

“businesses within, or immediately adjacent or in close proximity to the Project”.

Section 7.1.6.1 text updated as suggested.

18th May 2016 Cooper and Company

Section 7.1.8 - this section refers to wayfinding to the BTC but doesn’t refer to businesses. However, wayfinding is listed as a key mitigation measure and will assist in people finding their way through to the Britomart Precinct as well as the BTC. Suggest amending to add an additional bullet point to refer to wayfinding for the Precinct/businesses.

Table 7.1 there is a typo should be “Coopers and Company”.

Additional bullet point added to Section 7.1.8 to refer to wayfinding for the Precinct / businesses.

Table 7.1 typo corrected.

Cooper and Company response to James Baines, Peer Reviewer, comments received on 20th May 2016 (refer to table below).

26th May 2016 Cooper and Company

Section 6.2.1 and 7.1.6 - we endorse the comments in this section regarding signage and wayfinding being a mitigating measure but not the only measure, and the responsibility remaining on AT to monitor the effectiveness of the intended measures.

CLG role and process to the extent that this section is suggesting that consultation outside the confines of the CLG needs to be more closely relat ed to the CLG we disagree We consider the direct engagement process we have been following with AT to date to be a more productive and efficient process to address Cooper and Company’s concerns. Our strong preference is for that process to

Refer to response to independent peer reviewer comments provided in the table below.

The direct engagement process agreed with Cooper and Company will continue.

26th May 2016 Cooper and Company

continue with the fortnightly meetings starting 15 June 2016 as agreed with Jess and Dale yesterday.

Impacts on pedestrian activity we endorse the comments in this section regarding AT’s responsibilities to monitor impacts on pedestrian activity.

Refer to response to independent peer reviewer comments provided in the table below.

• Independent Peer Review Comments

An Independent Peer Review of the draft SIBD DWP was undertaken by James Baines, from Taylor Baines & Associates, with peer review comments received on 9th February 2016. The comments received are as follows:

Item Comment Response

The spatial scope of consultation

• Table 4.1 includes an explicit definition of the “wider Project area” in the description of the methodology - “Quay Street to the north, Gore Street to the east, Customs Street East to the south and Albert Street to the west.”

Given the role of changing movement patterns as one of the principal causes of potentially adverse social impacts and business disruption risks, I consider the choice of these streets represents an appropriate, but neverth eless minimum, specification of Project Area. Consequently, I would have expected the corresponding “community of interest” to include occupants and businesses on both sides of these boundary streets.

• I note from the Aurecon SIA Report “There are a range of social infrastructure services/facilities servicing those living and working within the Study Area …… I notice that none of the premises which I have footnoted are included on the list of occupants/businesses consulted by the SIBD team.

• I do not consider this to be necessarily a critical omission, so long as provision is made in the monitoring activities and on-going consultation activities related to the Community Liaison Group and communications with the Wider Public.

Engagement undertaken to inform the SIBD DWP is the start of DSBJV’s engagement with Project neighbours in relation to the construction works. Engagement will remain on-going during the Project and will likely include communication with occupants and businesses beyond the ‘community of interest’ outlined in Section 5.1 of this DWP.

No change to the DWP

A sampling or census approach

• Given the relatively confined area specified as the Project Area and related community of interest, I would expect a census approach to have been adopted. Section 6.1 describes “extensive consultation ... with representatives from various groups .” and Table 6.1 lists 50 “interested parties” consulted. Furthermore, Section 4.3 refers to “selected representatives of the community, business owners, .....”. It is not clear whether the descriptor “representatives” refers to representatives from each and every business/occupant or representatives from each category of building use. There is no explicit statement that this coverage represents all or only some (albeit a high proportion) of the occupants/businesses in the Project Area. This detail should be clarified.

Additional text included in Section 6.1 to clarify parties engaged with – ‘Specifically, engagement was undertaken with ….’

Item

Comment

• The issue of possible gaps in consultation is relevant particularly to the findings on the absence of community facilities, the risks associated with network utility disruption (see below) and the possible need for sitespecific management plans. Even though this DWP states at several points “No community facilities are located within the immediate or surrounding Project area”, as noted previously, this finding may have been based on what I consider to be an inappropriate specification of the Study Area.

• I do not consider this issue to be necessarily critical, so long as provision is made in the monitoring activities and on-going consultation activities related to the Community Liaison Group. I would add that those entities referred to in the previous footnote be included in future consultation activities.

Response

As outlined above, engagement undertaken to inform the SIBD DWP is the start of DSBJV’s engagement with Project neighbours in relation to the construction works. Engagement will remain on-going during the Project and will likely include communication with occupants and businesses beyond the ‘community of interest’ outlined in Section 5.1 of this DWP.

No change to the DWP

Engagement questions

The omission of CPO tenants from consultation

• Section 4.3 lists a set of themes around which questions were framed in order to build up an understanding of the existing social and business environment in the Project Area. The range of themes appears sufficiently broad and thorough.

• With respect to “other operational requirements - specific (i.e. day and time of deliveries, specialised or sensitive equipment on site)”, I note that the DWP states at various points that “There are no network utility shutdowns planned during the construction works”.

• However, there is no comment on the risk of unplanned network utility outages that might happen as a result of construction activities. It will therefore be important for the contract management team to have confidence that this question has been systematically canvassed.

• The SIBD team has acknowledged that these tenants will be subject to some level of disruption. In such circumstances, in addition to acknowledgment of the potential impacts for this class of affected parties (as appears in Section 6.1), the consequent allocation of responsibility for impact mitigation and management should be stated clearly. Furthermore, the approach to mitigation and management should be documented explicitly somewhere in the suite of planning documents. In my opinion, a pro-active approach to facilitate relocation options for the existing CPO

Additional text included in Section 7.1.5 around network utility shutdowns during the Project and measures being implemented to manage network utility relocations and diversions, both pre and during construction.

Additional text included in Section 6.1 of this DWP to reflect that the relocation process is being managed by AT and outside the scope of this SIBD DWP.

Item

Comment

tenants is appropriate and should be offered. It is then up to each tenant to decide whether or not to engage further on the issue.

Response

Community Liaison Group Role and Process

• In my opinion, the role of the CLG is defined appropriately. The definition highlights not just identification of interests and impacts but also recognition of the same. It also highlights the two-way flow of information and the contribution of the CLG to validating monitoring data.

• It is not clear to me from reading the DWP or the C&C Plan whether or not the CLG members have been tasked with the responsibility to be an active conduit - “eyes and ears” - for communications between other parties in their area and the Project team. In my opinion, this should be an important function of any CLG and is consistent with its stated role. Such a function would also be assisted if the names and contact details of CLG members were made public. I could not find such information on the AT website.

• I note that the CLG for NoR1 has been in existence for almost a year. Although I do not see any listing of CLG members in the DWP or the Communication and Consultation Plan, I have found a list in the minutes of the second meeting (March 2015) of the CLG. From the ten names listed, it is questionable whether there is sufficient breadth of representation, particularly from some business categories and some localities.

• In my opinion, the participation by a representative of city centre businesses (Heart of the City) provides an appropriate mechanism for addressing the issue raised above about the interests of businesses located outside the boundary streets of the defined Project Area.

• Nevertheless, as construction activity approaches, AT may need to consider increasing the breadth of local business representation on the CLG - by two or three members at most -through a process of targeted invitation.

Specific details in relation to the role and function of the CLG (being an active conduit – “eyes and ears” for communications between other parties and the Project area is outside the scope of this SIBD DWP. The CLG mechanism and process is in place for affected parties to voice any concerns or issues with the Project team, and for the Project team to provide a forum for updates to the community.

The CLG meets at least every three months during construction (unless otherwise agreed) as required by the Project designation and resource consent conditions. Further provision has been made outside of the CLG for members of the CLG or the public to raise any concerns or complaints with the Project team.

Provision of CLG member’s contact details is not relevant to the scope of this SIBD DWP.

No change to the SIBD DWP

Impacts on pedestrian activity

• At various places in the Enabling Works Contract 1 diagrams, statements are made regarding changes to the provision of footpaths (pedestrian access routes) in the Project Area. Without doubt, this is essential mitigation against reductions in local pedestrian flows during the construction period. However, on their own, these measures provide little certainty that local businesses will not experience significant changes in pedestrian activity in their vicinity, particularly as the location of some bus

Pedestrian surveys are not within the scope of the SIBD DWP or required by the Project designation conditions.

No change to the DWP

Item

Comment

services/stops in the vicinity will also be changing during the construction period or will have changed just prior to construction.

• I consider it essential that the baseline pedestrian counts be updated at regular intervals so that actual changes in pedestrian behaviour are revealed. The TAP DWP section on monitoring appears to refer predominantly to monitoring of project construction workforce travel patterns, at least for active travel modes.

Response

Impacts on business revenue

• Nowhere in the DWP, the Aurecon SIA or any other planning documents have I found any assessment of the potential significance of this adverse effect.

• In my opinion, in keeping with good practice on impact mitigation and management, AT should adopt a more pro-active and evidence-based approach involving baseline data collection and on-going monitoring. Such an approach would require attention to developing a relevant decision framework for consideration of financial compensation and also attention to the handling of sensitive commercial information in confidence. In my view, such an approach is appropriate and should be offered. It is then up to each business to decide whether or not to engage further on the issue.

Additional information has been added to Section 7.1.6 to refer to mitigation measures that will be explored and implemented by AT should a business experience a loss of custom or revenue. Additional information has also been provided to clarify the process to be followed should a business continue to experience loss of custom or revenue after mitigation measures have been put in place.

TAP DWP

• The TAP DWP document elaborates on the measures proposed to anticipate and mitigate adverse disruption effects in the Project Area. However, the document indicates that consultation with “affected businesses and residents using Tyler Street accesses” and “...on Galway Street” has yet to occur. The list of those parties consulted so far does not appear to include those responsible for preparing the SIBD DWP; nor does the TAP DWP make any reference to the SIBD DWP. In my opinion, this leaves it uncertain as to the effectiveness of coordination intended between those responsible for implementing the two DWPs. In summary, if some aspects of the SIBD DWP implementation are directly reliant on TAP DWP implementation (e.g. updating pedestrian counts periodically), then appropriate feedback provision should be specified clearly.

CNV DWP • Whilst the CNV DWP sets out monitoring requirements, I can find no reference to consultation activities carried out for the purposes of preparing this DWP. I note that the CNV DWP makes one reference to the

All traffic related matters that have arisen from the engagement undertaken to inform the SIBD DWP have been discussed with the author of the Project Transport, Access and Parking DWP and AT as appropriate in order to inform the preparation of the Transport, Access and Parking DWP.

Consultation is being undertaken in relation to the preparation of the Site Specific Construction Noise and Vibration Management Plans (SSCNVMP) that form part of the CNV DWP. Refer to the CNV DWP

Item

Comment

SIBD DWP, and that is in Appendix F in response to a question raised by a member of the CLG. The CNV DWP makes numerous references to “sensitive receivers”, “sensitive times” and “sensitive structures”. It is not clear to me how sensitive receivers and/or the need for site-specific CNVMPs are to be identified. Given the gaps in consultation discussed in Section 3.2.1 above, this process requires clarification.

Response

for further explanation around the identification of sensitive receivers and the need for SSCNVMPs.

Air Quality DWP

• Whilst the AQ DWP set s out monitoring requirements, I can find no reference to consultation activities, apart from Appendix C which summarises questions from CLG members. No site- specific air quality assessments are reported in this DWP, suggesting that no sensitive receivers have been identified in situations that would warrant site-specific attention.

No specific consultation has been undertaken to inform the Air Quality DWP. Engagement undertaken for the SIBD DWP has included discussion around potential dust and air quality effects. The Project designation and resource consent conditions do not require the preparation of site-specific air quality assessments.

A further Independent Peer Review of the draft SIBD DWP was undertaken by James Baines to review the amendments made to the DWP as a result of Auckland Transport’s confirmation of the altered BTC designation conditions. A second round of peer review comments was received on 20th May 2016. The comments received are as follows:

Item Comment Response

Consultation

Common concerns raised

• Section 6.1 - I note the additional consultation which has occurred and the stated commitment to on-going consultation including parties not previously canvassed and beyond the strict boundaries of the project area. This is indeed desirable. I also note the clariﬁcation of responsibilities regarding the relocation process for CPO tenants. This is helpful.

• Section 6.2.1 - I note the following addition to the list of common concerns - “Loss of customers or revenue due to lack of signage and/or wayfinding advertising local business are still open during the construction works.” In my opinion, the concern is unlikely to be limited to “lack of signage and/or wayfinding” - there will also be concerns about the effectiveness of signage as a sufficient mitigating measure. In other words, committing to signage and wayfinding should not be the end of mitigation obligations for this potential effect, although it is a worthwhile mitigation response. The responsibility remains to monitor the effectiveness of these measures intended, as far as possible, to minimise any reduction in levels of patronage and revenue for potentially affected businesses that might result

Noted - no change to the DWP required.

Section 6.2.1 – last bullet point has been updated to refer to lack of “effective” signage and/or wayfinding advertising local business are still open. Additional text has also been added to section 7.1.6.1 stating on-going engagement and feedback will be sought from affected businesses with regard to the particular visibility and access requirements and the effectiveness of business signage.

Feedback from local business through ongoing consultation and the complaint process will act as a useful mechanism to monitor the effectiveness of signage, wayfinding and other communication tools.

Item

Comment

Response from construction -related business disruption (see further comment below).

Network utilities

Impacts on Custom or Revenue

• Section 7.1.5 - I note that the document now acknowledges the risk of unplanned outages and states that “a robust identiﬁcation and management process both pre-construction and construction will be undertaken.” Such ‘robust identification’ should include both utility infrastructure physical vulnerabilities (implied in the wording) and workplace safety risks (mentioned explicitly), and also customer vulnerabilities (not necessarily implied in the wording). If the latter is intended, that's acceptable and desirable; if not, it should be made explicit.

• Section 7.1.6 the new additional wording is an appropriate response to the issue I raised in my previous review comments.

• I would make the observation that signage and wayﬁnding and associated media messaging can certainly inform people that businesses in the construction project zone are still open; but they do not necessarily address possible reluctance to visit the area on the part of those who do not have to. Hence my previous call for periodic monitoring.

Yes, customer vulnerabilities will be identified as part of the identification process prior to physical construction works being undertaken to located utilities.

It is noted that potential footfall within the Project area will be affected by a number of factors, including the closure of Downtown Shopping Centre for site redevelopment, removal of buses and stops to enable the CRL construction works, weather and seasonal changes (and other local factors). Pedestrian volume surveys provide only limited information on pedestrian behaviour at a single point in time. Rather than undertaking pedestrian surveys, the Project will focus on consultation and communication tools, including complaints, along with site observations and monitoring to identify and respond to issues. Site conditions, including pedestrian movements, will be under regular review and observation by the DSBJV STMS, Traffic Manager, Communications Manager, construction managers and others. Further ongoing consultation with affected business owners will be undertaken throughout the Project providing business within, adjacent or within close proximity to the Project area to provide feedback on the effectiveness of mitigation measures (such as signage).

Additionally, it is noted that pedestrian surveys are not required by the Project designation conditions. No change to the DWP.

Wayfinding • Section 7.1.8 same comment as above – Section 7.1.6 Impacts on Custom or Revenue. Refer to comment above. No change to the DWP.

Item

Review and updating DWP

Comment

• Section 11, the additional sections 11.1 and 11.2 provide helpful clariﬁcations of approach and process.

Responses to first round of peer review recommendations and comments

Spatial scope of consultation

Sampling or census approach

Engagement questions

• A satisfactory explanation/response is provided; no change to DWP.

Response

Noted - no change to the DWP required.

Omissions of CPO tenants

CLG role and process

• The additional text is satisfactory.

• I note that the document (at 7.1.5) now acknowledges the risk of unplanned outages and states that “a robust identification and management process both pre-construction and construction will be undertaken.” As noted above, such ‘robust identification should include both utility infrastructure physical vulnerabilities (implied in the wording) and workplace safety risks (mentioned explicitly), and also customer vulnerabilities (not necessarily implied in the wording). If this is intended, that’s fine; if not, it should be.

• I note (in 6.1) the clariﬁcation of responsibilities regarding the relocation process for CPO tenants.

• I do not understand why the issue I have raised is ‘outside the scope of this SIBD DWP – as stated in the response? I note that the response states“. Further provision has been made outside of the CLG for members of the CLG or the public to raise any concerns or complaints with the Project team.” Where is this stated? I see no convincing rationale to support such fragmentation of community liaison arrangements. If ‘further provision’ is simply a reference to other channels of ‘opt-in’ communication by members of the public, then it misses the point, which is about the active role of the CLG.

• Nor do I accept that “Provision of CLG members’ contact details is not relevant to the scope of this SIBD DWP”. Conditions 33.4(f) and 33.7 make it clear that the effective functioning of the CLG is an integral part of the overall mitigation effort.

Noted - no change to the DWP required.

Yes, customer vulnerabilities will be identified as part of the identification process prior to physical construction works being undertaken to located utilities.

Noted - no additional change required to the DWP.

Further consideration has been given to this item. It is agreed that opportunity does exist for the CLG to play an active role in providing a conduit between the public and the project. While the CLG has been formed from representatives of the community, opportunity will remain over the duration of the Project for public feedback to come in to the Project via the CLG. AT’s public website identifies the existence of the CLG and also provides details on how to contact AT. Should parties wish to provide feedback to the CLG this possibility does already exist and will remain. As part of the wider CRL communications process, AT will review options for publicising CLG meetings.

Item

Impacts on pedestrian activity

Comment

• I do not accept the statement that “Pedestrian surveys are not within the scope of the SIBD DWP or required by the Project designation conditions.” Refer to Conditions 33.1, 33.3(a), 33.3(d)(iv) of the designation. The issue concerns collecting information on the effectiveness of mitigation proposals. In this respect, it should be treated no differently from the proposed monitoring of ‘project construction workforce travel patterns’.

• The additional text in 7.1.6 states that “Potentially affected businesses are expected to: … explain how any loss of profits is attributable to disruption caused by the Project construction works; and be prepared to provide detailed records of turnover to quantify the loss.” It should not be the responsibility of each potentially affected business to provide data on foot trafﬁc counts, nor the responsibility of all the businesses. It is AT’s responsibility (or its agent’s) to provide such data on actual effects of the construction activity. Indeed, this would be entirely consistent with the approach detailed in the new wording in section 7.1.6, which I commend.

Response

It is noted that potential footfall within the Project area will be affected by a number of factors, including the closure of Downtown Shopping Centre for site redevelopment, removal of buses and stops to enable the CRL construction works, weather and seasonal changes (and other local factors). Pedestrian volume surveys provide only limited information on pedestrian behaviour at a single point in time. Rather than undertaking pedestrian surveys, the Project will focus on consultation and communication tools, including complaints, along with site observations and monitoring to identify and respond to issues. Site conditions, including pedestrian movements, will be under regularly review and observation by the DSBJV STMS, Traffic Manager, Communications Manager, construction managers and others. Further ongoing consultation with affected business owners will be undertaken throughout the Project providing business within, adjacent or within close proximity to the Project area to provide feedback on the effectiveness of mitigation measures (such as signage).

Additionally, it is noted that pedestrian surveys are not required by the Project designation conditions.

No change to the DWP.

TAP DWP

• This is an appropriate and adequate response.

CNV DWP • This is an appropriate and adequate response.

Air Quality DWP

Additional CLG comments/ feedback

• I see no reason or explanation why site-speciﬁc air quality assessments should not be provided for in the designation and resource consent conditions (in the same way that site speciﬁc noise and vibration assessments are provided for). ‘Providing for’ is not the same as ‘requiring’. It is merely a precautionary provision.

• In my opinion, the consultants have responded appropriately (as outlined in Appendix D) to the CLG issues raised at a meeting on 14 April 2016, by Cooper & Company in particular.

Noted - no change to the DWP required.

The Project designation and resource consent conditions do not require the preparation of site-specific air quality assessments.

No change to the DWP.

No change to the DWP required.

Item Comment Response

• I would also observe that the additional issues raised - the spatial area for consultation and the process for addressing adverse ﬁnancial impacts of business disruption - are similar to issues I raised previously.

Appendix E: Register of Plan Updates

• Annual Reviews

Updates Date

Updates have been made to the following sections:

• Section 2.1 – change from sheet piling to secant piling

• Section 5.2.1 and 5.2.2 – update to local businesses in proximity to the Project

• Section 5.4.1 changes to text to reflect the existing transport network around the Project

• Section 5.4.3 – changes to text to reflect the current pedestrian and cycle facilities

• Section 6.1 – note added to identify businesses consulted with that have relocated since the preparation of this Plan

• Section 7.1 – inclusion of text to refer to the Project Communication and Consultation Plan

• Section 7.1.1.1 – change to text to reflect change made to pedestrian provision

• Section 7.1.1.3 – change to text to reflect changes made to kerbside management

• Section 7.1.2 – text added to refer to SSCNVMPs being live documents that will be reviewed and updated during the construction period

• Section 7.1.3 – update to refer to the installation of continuous dust monitors in lower Queen Street

• Section 7.1.6.1 – update to Figure 7.1 to show the latest hoarding design

• Section 7.1.8 – update to refer to wayfinding markings (as opposed to line markings)

• Section 7.1.9 – inclusion of text on glare effects

• Section 7.2 – refer to SSCNVMPs

• Section 7.2 – reference to additional engagement being undertaken with specific stakeholders

• Section 8.2 – update to text to refer to stakeholders, not just the wider public. Update on stakeholder engagement methods referred to in the Plan

• Section 12 – new section added to the DWP which identifies the project-specific documents that need to be created to support the processes described in this plan

Updates have been made to the following sections:

• Section 2.2 – update to Table 2.1 to reflect change to construction programme dates

• Section 5.2.1 and 5.2.2 update to local business in proximity to the Project

• Section 7.1.3 to update the requirement to monitor air quality at one location on the project site, in line with changes to the Air Quality DWP.

• Various sections to change reference from Auckland Transport to City Rail Link Limited.

September 2017

August 2018