Social Impact and Business Disruption Delivery Work Plan

Social Impact and Business Disruption Delivery Work Plan

CRL-AOT-RME-LKA-PLN-800020

This document is uncontrolled when printed. This document should be printed in colour

Approval Status

Appendix

Appendix

Appendix

Appendix

Appendix

1. Introduction

1.1 City Rail Link

The City Rail Link (CRL) project comprises the construction, operation and maintenance of a 3.4km twin-tunnel underground passenger railway, running between Britomart Station and the North Auckland Line (NAL) in the vicinity of Mt Eden Station. The CRL involves the construction of two new underground stations at Aotea and Karangahape, and a redeveloped station at Mt Eden. The design and construction of the CRL infrastructure between the Aotea and Mt Eden Stations is being delivered by the Link Alliance.

In 2017, City Rail Link Limited (CRLL) submitted an outline plan for canopy removal and utility relocation works within the Aotea Station area, along the western side of Albert Street between Victoria Street West and Wellesley Street West (Auckland Council ref. OPW60310921). This outline plan was accepted by Auckland Council without changes. Canopy removal works have now been completed

Additional utility relocation and canopy removal works are required beyond the footprint of the approved works. As such, the Link Alliance is seeking authorisation for works that are beyond the scope of OPW60310921.

In November 2017 Aurecon on behalf of CRLL prepared a Social Impact and Business Disruption Delivery Work Plan (SIBD DWP) for the canopy removal and utility relocation works that were the subject of OPW60310921. This addendum updates the Aurecon SIBD DWP “Enabling Works – Contract 2.1 & 2.2 Social Impact and Business Disruption Delivery Work Plan” (Doc Ref CRL-PAT-RME-000-RPT0103) dated 24 November 2017 (“the Approved SIBD DWP”) and is submitted to Auckland Council to support the authorisation of the additional works. The current addendum also follows on from an earlier SIBD DWP addendum for the Stage 1-3 Aotea utility works, dated 3 September 2019 and submitted to Auckland Council on 9 September 2019

1.2 Link Alliance Contract, Project and SIBD Staging

The Link Alliance was awarded the contract to deliver the CRL project main stations and tunnels known as the CRL C3 package of work in May 2019. Link Alliance is delivering the project in a series of construction stages. The Stage 4 and 5 utility relocation works, canopy removal works and Construction Support Area establishment (herein referred to as the ‘Stage 4 and 5 works’), follows on from the Aotea Stage 1 to 3 utility relocation works, with delivery due to commence in December 2019.

1.3 CRL Social Impact and Business Disruption Reports

The Stage 4 and 5 works involve additional works beyond the scope and footprint of the approved works. As such, the Link Alliance is seeking authorisation for works that are beyond the scope of works currently authorised. This report sets out the SIBD DWP for the Stage 4 and 5 works and is an addendum to the Approved SIBD for canopy removal and utility relocation works.

1.4 Staging of Works and Cumulative SIBD Effects

While the construction works have been staged, it is acknowledged that the overall scale and location of the construction activities have potential cumulative SIBD effects wider than the specific works area.

The potentially impacted residential and business community affected by the Aotea Station utility relocations has requested that Link Alliance consult on the SIBD effects of the project as a whole (i.e. the main works and the utilities relocation) rather than on the effects associated with the individual packages of work. The primary reason being that understanding the full scope and timing of works in their area will assist with business planning. As the construction stages and duration overlap, the disruption effects of construction activities can extend beyond the immediate area of the construction works.

In recognition of the potential cumulative and comprehensive nature of the SIBD impacts, the overall scope of project works will be acknowledged and set out in the subsequent DWPs prepared for other stages of CRL project construction This will commence with the SIBD DWP for the Aotea Station main works.

1.5 Addendum Report and Scope

The Contract 2.1 & 2.2 works that were the subject of OPW60310921 are shown as the green delineated area in Figure 1 and the Link Alliance Stage 4 and 5 works are shown as the purple and orange delineated areas.

Figure 1-1: Location of Aotea Station Works Stages 4 & 5 and previously approved Contract 2.1 & 2.2 Albert Street Utility Works

In preparing this SIBD DWP for the Stage 4 and 5 works as an addendum it is acknowledged that:

1. The Stages 1-3 addendum and associated consultation has been completed and the addendum approved by Auckland Council as part of the Aotea Utilities Stages 1-3 Outline Plan process.

2. Consultation in relation to Stage 4 and 5 works at Aotea Station includes:

• Face to face consultation (with newly impacted parties – in particular those not impacted by the Stage 1-3 works).

• Additional face to face consultation with those consulted as part of Stages 1 -3 but also impacted by the canopy removals proposed by Stage 4 and 5 works.

• Information Hub sessions.

3. Additional face to face consultation with those already consulted as part of the Stage 1-3 works was not considered necessary due to the nature and scope of works. The except is those properties directly affected by canopy works. The feedback from the Stage 1 -3 consultation has however informed the preparation of this document.

This addendum must be read in conjunction with the Approved SIBD DWP The addendum generally follows the outline of the Approved SIBD DWP with additional sections and text included where necessary to ensure the location, context and outcomes of the consultation undertaken for the Stage 4 and 5 scope of work are adequately addressed

1.6 Overview of Project Works

The project site applicable to this SIBD DWP addendum is located within Albert Street and the adjoining streets, between Wyndham Street and Mayoral Drive. The Stage 4 and 5 involves the following main activities:

• Canopy removal;

• Utility relocation activities via trenching;

• Utility relocation activities via micro-tunnelling within Victoria Street West;

• Closure of the Albert Street / Wellesley Street intersection to undertake east-west and north-south trenching works for utility relocation;

• Closure of the southern slip lane from Durham Street to Albert Street for approximately 4 to 6 weeks to allow for utility relocation;

• Closure of Kingston Street for approximately 4 to 6 weeks to allow for utility relocation;

• Directional drilling along Wellesley Street between Albert Street and Federal Street, and;

• Establishment of a construction compound to support the subsequent main station construction works.

The Stage 4 and 5 works will be undertaken along parts of Albert Street, Kingston Street, Victoria Street West, Wellesley Street and Mayoral Drive. In addition, a construction compound (herein referred to as the ‘Construction Support Area’ (CSA)) required to support the main works is to be established within the outdoor car park area to the west of Bledisloe House. The site adjoins the project area of the canopy and utility works authorised by OPW60310921.

The area surrounding the project site is a dense urban environment with a built form comprised of medium to high rise buildings. Common land uses in the project area include commercial offices and services, residential apartments, retail, civic, hospitality, hotel accommodation and car parking. Along Albert Street multiple active construction sites are present including for the CRL and private development. Buildings adjoin much of the project site boundary (road corridor) forming active frontages that provide access to private property and businesses.

The area of works is highly utilised by pedestrians and vehicles, both for private and business purposes. Albert Street, Victoria Street West, Wellesley Street West and Mayoral Drive are classified as primary arterial roads. Kingston Street and Durham Street West are classified as local roads.

2. CRL Designation Conditions and SIBD Methodology

2.1 SIDB DWP Addendum Authors

This addendum has been prepared by John Daly (co-author) and Kim Hardy (co-author and technical reviewer).

John holds a MA (Hons) in Sociology and a MSc in Urban and Regional Planning. John is also a Chartered Member of the Royal Town Planning Institute and is a member of the New Zealand Association for Impact Assessment. John has 12 years of professional experience including the preparation of Town Centre Impact Assessments, Environmental Impact Assessment Screening and Statements of Community Involvement for commercial, industrial and hotel development in London, UK; community consultation and engagement for residential development to inform planning guidance in Scotland and London, UK.

Kim holds a MSocSci (Hons) in Human Geography and Resources and Environmental Planning. She has been a practising planner for 28 years and is experienced in public and stakeholder engagement, assessing social and cultural impacts of land development and infrastructure projects. She completed her Masters Thesis on ‘Effective Public Participation and the Resource Management Act 1991’. She has 10 years’ experience as an Independent Hearings Commissioner and Chairperson and is an experienced statutory planning decision maker. She holds full IAP2 Australasia Certification in Engagement. Kim has been a Full Member of the New Zealand Planning Institute for 24 years and is a member of the New Zealand Association for Impact Assessment.

2.1 IAIA Guidance for Assessing and Managing Social impacts of Projects (2015) and International Association for Public Participation

To ensure effective and robust practices the ‘International Association for Impact Assessment Social Impact Assessment: Guidance for Assessing and Managing the Social Impacts of Projects’ has informed the preparation of this SIBD DWP addendum. This states:

‘Social Impact Assessment (SIA) is now conceived as being the process of identifying and managing the social issues of project development and includes the effective engagement of affected communities in participatory processes of identification, assessment and management of social impacts. Although SIA is still used as an impact prediction mechanism and decision making tool in regulatory processes to consider the social impacts in advance of a permitting or licencing decision, equally more important is the role of SIA in contributing to the ongoing management of social issues throughout the whole project development cycle, from conception to post closure.’1

To ensure effective communication and consultation practices the ‘International Association for Public Participation’ core values and engagement spectrum2 have also been taken into account for the purposes of engagement with the affected community.

Table 2-1: below identifies examples of how the CRL engagement approach aligns with the IAP2 spectrum. Those in bold have been employed directly in the preparation of this SIBD DWP.

1 International Association for impact Assessment Social impact Assessment, Guidance for Assessing and Managing the Social Impacts of Projects, April 2015, page iv.

2 https://www.iap2.org.au/About-Us/About-IAP2-Australasia-/Spectrum

Table 2-1: Alignment with IAP2 Public Participation Spectrum

Inform Consult Involve Collaborate Empower

• Website updates

• Social media

• Project newsletters and factsheets

• Project enquiry email and phone line

• Construction notifications

• Community information pop-up hub

• Community and Business Liaison Group (CLG)3

• Stakeholder workshops, presentations and briefings

• Social impact assessments

• Business Forum

• Advisory Boards / Steering Groups

• Mana Whenua Forum

• Local Boards

• Opportunities for collaboration making will be identified through the engagement activities with affected parties and stakeholders, particularly in relation to the DRP.

2.2 CRL Designation Conditions

• Opportunities for communitydecision making will be identified in relation to elements of the DRP, such as the selection of community artists for hoardings.

The CRL Notice of Requirement (NoR) process was completed in November 2015 and confirmed the extent of the six CRL designations and associated conditions for the location of the station and tunnel alignment from Britomart to Mt Eden. A Social Impact Assessment (SIA) was prepared in support of that NoR process in 2013.

CRL designation Condition 61 require the preparation of the SIBD DWP prior to construction work commencing.

Table 2-2 identifies the CRL designation condition relevant to this SIBD DWP and where the relevant sections of Condition 61 are addressed in this document.

3 The designation conditions reference the Community Liaison Group (CLG), while the resource consent conditions reference the Community and Business Liaison Group. CLG has been used through this DWP as a common reference for the same group.

Table 2-2: CRL Designation Conditions 61.1 – 61.8 Social Impact and Business Disruption DWP

61.1 The Requiring Authority shall prepare a Social Impact and Business Disruption DWP. The objective of the Social Impact and Business Disruption DWP is to avoid, remedy or mitigate the adverse effects arising from disruption to businesses, residents and community services/facilities so far as reasonably practicable.

61.2 To achieve this objective the Requiring Authority shall engage a suitably qualified specialist(s) to prepare a Social Impact and Business Disruption DWP to address the following specific issues:

a) How disruption to access (including pedestrian, cycle, passenger transport and service/private vehicles) for residents, community services and businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated;

b) How the disruption effects that result or are likely to result in the loss of customers to businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied ormitigated;

c) How the loss and/or relocation of community facilities and the loss or change to catchments associated with these facilities as a result of the property acquisition process particularly to the Chinese Community Centre and Life Centre Church and the temporary loss of car parking at Hopetoun Alpha will be mitigated;and

d) How loss of amenity for residents, community services and businesses as a result of construction activities will be or has been mitigated through the CEMP and other DWPs.

61.3 The Social Impact and Business Disruption DWP shall be prepared in consultation with the community, community facility operators, business owners, affected parties and affected in proximity parties to:

N/A to Project area

a) Understand client and visitor behaviour and requirements and operational requirements of community facilities and businesses; 4.2, Section 5

b) Identify the scale of disruption and adverse effects likely to result to businesses, residents and community services/facilities as a result of construction of the City Rail Link;

Sections 3, 4 and 5

c) Assess access and servicing requirements and in particular any special needs of residents, community facilities and businesses; and 6.6 Transport, Access and Parking (TAP) DWP

d) To develop methods to address matters outlined in (b) and (c) above, including:

i. The measures to maximise opportunities for pedestrian and service access to businesses, residents and social services/facilities that will be maintained during construction, within the practical requirements of the Transport, Access and Parking conditions (Conditions 25 to 30) and the Transport, Access and Parking DWP;

ii. The measures to mitigate potential severance and loss of business visibility issues by wayfinding and supporting signage for pedestrian detours required during construction;

iii. The measures to promote a safe environment, taking a crime prevention through environmental design approach;

iv. Other measures to assist businesses and social services/facilities to maintain client/customer accessibility, including but not limited to client/customer information on temporary parking or parking options for access;

Section 6

v. Other measures to assist residents, businesses and social services/facilities to provide for service delivery requirements; Section 6

vi. The process (if any) for re-establishment and promotion of normal business operation following construction;

vii. If appropriate and reasonable, requirements for temporary relocation during construction and/or assistance for relocation (including information to communities using these services and facilities to advise of relocations); and

viii. The measures to remedy and mitigate the disruption impacts to the community as a result of any closure and/or relocation of community services and facilities required by the Project.

61.4 The Social Impact and Business Disruption DWP shall include:

a) A summary of the findings and recommendations of the Social Impact Assessment report (2013);

N/A in this case

N/A in this case

N/A in this case

Section 4

b) A record of the consultation undertaken with the community including specific access and operational requirements of individual businesses and residents including, if relevant, consultation on the necessity for, and the feasibility of, options and requirements for temporary relocation during construction and/or assistance for relocation);

c) An implementation plan of the methods to mitigate the disruption effects (as developed in 61.3 above);

Section 5

Section 6

d) Reference to any site/business specific mitigation plans that exist (though these may not be included in the DWP); Section 5

e) Cross reference to detail on how the CEMP and DWPs have responded to the issues of resident, business and social service/facility accessibility and amenity;

f) Details of on-going consultation with the local community through the Community Liaison Groups to provide updates and information relating to the timing for project works and acquisition;

Section 5

Section 5

g) Details of best endeavours steps undertaken with regard to acquisition and/or relocation of the Chinese Community Centre and Life Centre Church under the Public Works Act 1981; and N/A in this case

h) The process for resolution of any disputes or complaints in relation to the management / mitigation of social impacts (including business disruption impacts).

61.5 In relation to the site at 32 Normanby Road, the Requiring Authority shall consult with sub-lessees in the presence of the landowner and head lessee when developing site/business specific mitigation plans, unless the sub-lessee(s) request otherwise.

61.6 The Social Impact and Business Disruption DWP shall be implemented and complied with for the duration of the construction of the City Rail Link and for up to 12 months following the completion of the Project if required.

Section 8

N/A in this case

Section 7

61.7 Suitably qualified independent specialists for the social impact and business disruption mitigation (whose appointment shall be agreed by the Council) shall peer review the Social Impact and Business Disruption DWP pursuant to Condition 11.

61.8 The Requiring Authority shall prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP together with a summary of matters raised by the community, and how these have been responded to. The report shall be presented to the Community Liaison Groups.

2.3 SIBD Methodology

The methodology adopted in the Approved SIBD DWP is set out in section 4 of that report and includes:

1. Identify project scope including the construction methodology and location of proposed works;

2. Review the findings of the SIA undertaken as part of the original Notice of Requirement (NoR) process for the CRL designations;

3. Establish the affected area;

4. Establish the community profile;

5. Engage with affected community;

6. Review DWPs for other relevant technical areas (e.g. noise, vibration, air quality);

7. Consult on Draft SIBD DWP with Community and Business Liaison Group and all parties on project database.

2.3.1. Engagement with affected community

Preparation of the Approved SIBD DWP involved engagement with the affected community via an email questionnaire, attendance at meetings and review of feedback obtained through workshops. The methods used for preparing this SIBD DWP addendum are summarised in Table 2-3 below. The engagement is discussed in Sections 4 to 6 and a summary of the feedback is included in Appendix B.

Table 2-3: Overview of Engagement Methods Engagement

• Review Addendum engagement.

Stage 1 -3 SIBD DWP Addendum

Door Knocking Meetings

Arranged Meetings / Interviews

• Consider whether feedback is sufficient, or extent of impacts requires further door knock meeting.

• SIBD and acoustic SMEs door knocked / met with 52 properties.

• 32 parties provided detailed feedback.

• Calling cards left with parties not available during the door knocking, or an alternative meeting time was arranged.

• SIBD and members of the communication, acoustic and/or transport team met with affected parties between 09/09/2019 and 10/10/2019.

• Meetings were arranged for parties with an existing relationship, or parties that raised specific issues that required specialist input and/or more detailed discussions.

Community Liaison Group

• SIBD specialists (alongside a range of specialists) attended the Aotea CLG on the 30/09/2019.

• SIBD presentation.

Heart of the City Meeting (HoTC)

• Members of the CLG had the opportunity raise SIBD matters at the meeting.

• A meeting with the HoTC, the Auckland City Centre Business Association on Monday 5th August 2019.

• The meet was attended by the SIBD and Communication specialists

• A SIBD focused meeting was also held on the 24th September 2019 with HoTC (refer Appendix A of the Communication and Consultation Plan (CCP) addendum).

2.3.2. Objective of the Social Impact and Business Disruption Delivery Work Plan

Section 1.3 of the Approved SIBD DWP sets out the objectives of that SIBD DWP. These objectives are in line with the objectives stated in CRL designation Condition 61.1. The same objectives have been adopted for this Stage 4 and 5 SIBD DWP addendum, but it is also noted that the addendum identifies a wider and unique scope of mitigation measures in response to the issues raised in consultation with the businesses and residents directly impacted by the Stage 4 and 5 works. These measures include:

• Disruption to access;

• Disruption effects that result or are likely to result in the loss of customers to businesses as a result of the construction activities and impact on business viability;

• Loss of amenity for residents and businesses as a result of construction activities;

• Disturbance to affected parties (i.e. noise and vibration, construction traffic, dust);

• Seasonal impacts of timing of works, i.e. peak tourism season.

3. Construction Methodology

The methodology for utility relocation and canopy removal proposed during the Stage 4 and 5 works is essentially the same as set out in the Approved Construction Environmental Management Plan (CEMP).

A full description of the methodology associated with the Stage 4 and 5 works is provided in Section 2.3 of the CEMP addendum This includes a description of the Stage 4 and 5 works which are beyond the scope of works described in the Approved CEMP. Staging plans and site layouts for each stage of the works are provided in Appendix C of the CEMP addendum.

3.1 Project Programme

The Stage 4 and 5 works are anticipated to take approximately 9 months to complete based on current knowledge of underground utilities. Should unforeseen ground conditions or additional utilities be encountered during the course of the works, then the project duration will extend beyond the 9 month time period, by up to 3 months.

3.2 Hours of Operation

It is anticipated that construction work will be undertaken between 0700hrs to 1900hrs Monday to Saturday. Limited construction works may be undertaken beyond 1900hrs, however this would not be a general occurrence and any such works would be done in accordance with the relevant CRL designation and resource consent conditions.

3.3 Construction Workforce

Section 2.4 of the Approved SIBD DWP provides an overview of the construction workforce. The same workforce requirements are anticipated for the Aotea Stage 4 and 5 works.

4. Social Impact and Business Disruption (SIBD) Assessment & Community Profile

4.1 Key Areas of Potential Impact set out in the Designation SIA4

Section 3.1 of the Approved SIBD provides a summary of the Social Impact Assessment (SIA) submitted in support of the NoR for the CRL Designation (the NoR SIA).

The four key potential areas of adverse social impacts arising from the construction of the CRL were identified in the NoR SIA as including:

1. Loss or disturbance of community facilities and social services as a result of the proposed works could disrupt people’s way of life and community cohesion.

2. Severance between communities, facilities, residents and businesses, particularly during construction, could impact on people’s way of life and community cohesion.

3. Physical impacts of construction works could impact on people’s health and wellbeing (e.g. as a result of nuisance or disturbance from construction noise, vibration or other discharges, or from the uncertainty/frustration arising from changes in accessibility for people living and working in the areas affected by the construction activity).

4. Impacts on individual tenants and landowners, resulting from issues associated with property purchase, relocation and/or displacement.

4.2 The Community Profile

The NoR SIA characterised the land uses adjoining and within the wider CRL designation corridor as comprising commercial and office buildings; apartments and visitor accommodation; warehouses and storage facilities; entertainment centres and restaurants; civic buildings and community centres; and residential accommodation.

Whilst this description reflects the wider designation area, the Link Alliance’s SIBD team undertook the following assessments to ensure the understanding of the potentially impacted community profile is accurate and specific to the location of the proposed Aotea Stage 4 and 5 works:

• Reviewed the NoR SIA Report;

• Reviewed the Approved SIBD DWP;

• Undertook a site walkover;

• Undertook an aerial photography assessment and property database assessment to understand the ownership and occupancy structure of the impacted area;

• Reviewed online business websites to understand the scope of services offered and to confirm their proximity to the proposed works;

• Attended CRL Aotea CLG Meetings;

• Undertook door knocking to personally meet with as many parties as possible (specifically those impacted by the additional canopy removal works and those not already consulted as for the Stages 1-3 SIBD DWP Addendum);

• A review of the HoTC website to confirm the type of uses, and characteristics of the area and events;

• Participated in meetings with CRLL representatives and potentially impacted parties

4 City Rail Link Notice of Requirement: Social Impact Assessment Prepared for Auckland Transport by Beca Carter Hollings and Ferner Ltd 18 April 2013 [also dated 19 April 2011].

4.2.1. The Demographic Profile

Desktop research was also undertaken which further informed the SIBD team’s understanding of the community profile, including a review of the Waitematā Local Board Area Demographics report card 20165 It is recognised that this report card covers a significantly larger area than the area of works for the utility relocations, however key facts about the area contained in that report include:

• It is a significant centre of employment which is mostly concentrated in the City Centre;

• The area accounts for 24 per cent of all employment and 15 per cent of all businesses;

• The area is under-represented in older and younger age groups and over-represented in age groups between 20 and 34 years, resulting in a median age of 30.4 years compared to a regional median of 35.1 years;

• More than a third (43%) of local residents were born overseas, and of that group, 63 per cent had been in New Zealand for less than ten years. The largest group born overseas was from the People’s Republic of China and the United Kingdom, with smaller groups from India and Korea commerce and is home to a large tertiary and private education sector6 .

4.2.2. SIBD Addendum Social Environment

The key observations from the research, meetings with other technical specialists and site visits were that the community characteristics outlined in the Approved SIBD are generally accurate, with the SIBD team further noting that in the context of the Stage 4 and 5 works:

• The area is predominantly in commercial use consisting of office accommodation on upper floors of buildings with ground floor uses including retail, cafes and restaurants;

• Tourist accommodation is a key land use and business activity in the area reflects the location within Auckland’s CBD and accessibility to city and regional tourist attractions;

• Residential activity is predominantly located in the above ground levels of either mixed use or dedicated apartments buildings, such as the Manhattan Apartments;

• There is a large number of office buildings and consequently a large number of office workers moving around the area.

• Institutional uses in the area, include Auckland Council and Auckland District Court.

• Griffiths Park, a community use, is due to close to make way for the Aotea Station. Current activities and equipment ‘are going to new homes around the City Centre and Wider Auckland’7 .

• The Media Design School is located in the area and there is a childcare centre and Wilson’s carpark located at the corner of Durham Street and Albert Street;

• Cultural uses, including the Aotea Centre and Civic Theatre are located close to construction works on the Wellesley Street West and Mayoral Drive. It is noted that one cultural use occupier referred to the area as a ‘cultural quarter’.

5 https://www.aucklandcouncil.govt.nz/environment/state-of-auckland-research-report-cards/Pages/demographics-report-cardwaitemata-local-board-area-2016.aspx

6 An Interpreter was available and attended one face to face meeting.

7 Auckland Council signage displayed at Griffiths Gardens. Note that the signage also states a closure date of mid-September 2019.

• The SIBD team noted that Victoria Street has a high number of pedestrians with the pavement area currently being less crowded along Albert Street, particularly towards Wyndham Street where the CRL Contract 2 works are currently being undertaken.

Site meetings with affected parties provided the SIBD team with greater insight to:

• The access arrangements for premises, with the main access points being located on the pavement area close to the utility relocation works with some exceptions having access of side roads and laneways (e g with an access off Durham Street);

• The location and use of rear service yards for deliveries and pick-ups;

• The use of the pavement areas for waste pickups;

• The use and location of the ‘5 minute’ loading bays;

• The importance of the peak summer period for tourism accommodation and hospitality businesses;

• Reliance on good curb side appeal and visibility for passer by custom and business viability;

• The issues and experience of previous works on Victoria Street and the previous canopy removal works

Recent news articles were also reviewed to understand issues that have been raised in the media by affected community representatives.

Overall, the area has a mix of activities which typically service an inner-city urban environment. The mix of uses include office blocks occupied by a range of occupiers including large corporates to smaller scale Auckland based companies, visitor accommodation from hostels to international chains, and residential apartments. The wider street frontage is naturally dominated by business activities. A large proportion of these appear to comprise small independently run retail stores and restaurants.

Institutional uses in the area include Auckland Council and the District Court, being both a source of employment and civic/statutory activities. Cultural uses are located on the southern end of the affected community area. Other uses include the childcare and further education facilities with the community uses including the soon to close Griffiths Garden.

The vast majority of the businesses consulted with have been in the area since prior to commencement of the CRL construction works, and for some prior to the CRL designation process. However, some are more recent arrivals.

The community is experiencing change with the lower Albert Street and Contract 2 works on upper Albert Street which are currently underway. Feedback on these works was received from the affected community.

The table in Appendix B provides an overview of the businesses and residential activities within the immediate vicinity of the proposed Stage 4 and 5 works (including identification of the occupancy duration).

5. Consultation and Engagement

5.1 Introduction

Parties considered affected by the Stage 4 and 5 works were contacted via face to face communications either through the initial engagement for Stages 1 to 3 or through specific engagement for Stages 4 and 5.

Parties engaged with for the Stage 1 -3 works were not automatically re-consulted with owing to the information provided and feedback received from the Stage 1-3 engagement. The only parties reconsulted from the Stage 1 – 3 engagement were the scope of work increased, i.e. canopy removal works, or where ongoing meetings were arranged as an outcome of Stage 1 -3 engagement.

Stages 4 and 5 engagement included:

• Arranged meetings for those with existing and ongoing CRLL relationships. Arranged meetings took place between 09/09/2019 and 10/10/2019.

• Door knocking for those with no existing CRLL relationship8 and who were being approached for the first time. Follow up meetings were arranged on request. Door knocking took place between 09/09/2019 and 10/10/2019.

• Attendance at the CLG on the 30/09/2019. A presentation on SIBD matters was presented to the CLG and a subsequent ‘meet the expert session face to face meeting on SIBD matters was held with one CLG member at the Aotea CLGCLG meeting on 30/09/2019

• Information hub sessions between 24/09/2019 and 10/10/2019. These were attended by SIBD and a range of SMEs to answer question and provide information to attendees.

For affected parties not successfully contacted during the engagement period for this SIBD DWP, a site visit was made to or adjacent to the property. This provided an opportunity to establish the relationship of the property with the works, and to gain an understanding of the potential impacts of the works on the resident, business or community organisation.

Further engagement with these parties for the purpose of keeping them informed of the timing, scope and progress of the early of the works progress will be led by the Aotea Station Communication Team. Engagement will be attended by Subject Matter Experts (SMEs), including SIBD SMEs. Feedback will inform the ongoing work on the Mitigation Implement Plan and Development Response Plan (DRP) set out in Section 7.

The approach taken to engaging with the affected community is set out in Table 5-1 below.

Table 5-1: Consultation and Engagement Process

Relationship Activity

Existing Relationship

• Compile contact database.

• Feedback questions developed.

• Email sent to database requesting meeting.

• Attendance at meetings.

8 It is noted that some of these parties have experienced the impacts of earlier CRL works and these comments were captured as part of the door knocking exercise.

No Existing Relationship

CLG Members

Information Hub

• Feedback documented.

• Compile contact database

• Feedback questions developed.

• Door Knocking Exercise with Residents, Business Managers and/or Business Owners.

• Feedback documented. OR

• Follow up meetings if requested or if Managers and/or Business Owners not available on first visit; or phone calls / emails if affected party contact not apparent during door knocking to arrange meeting.

• Attendance at meetings.

• Feedback documented.

• Feedback questions developed.

• SIBD specialists attended the CLG and staffed a ‘SIBD’ desk.

• Feedback documented.

• Feedback questions developed.

• Details left as part of door knocking exercise

• Arranged for other Subject Matter Specialists and the Aotea Station Project Manager to attend following a review of feedback received from the affected community to date.

• SIBD specialists attended the Info Hub.

• Feedback documented.

The engagement meetings were attended by CRLL and Link Alliance staff and where specific areas of concern were identified, such as noise and traffic, the SIBD team undertook to facilitate a follow up visit with the relevant expert to address the specific issues of concern.

Feedback from the meetings is contained within Appendix B.

5.1.1. Aotea Station Utilities Relocation Fact Sheets & Calling Cards

SIBD Engagement team received a detailed brief and set of plans on the Aotea Station early works prior to commencing engagement. The SIBD Engagement team took these plans on site to brief the affected community.

Copies of the Aotea Station information factsheet and / or the calling cards (both attached in Appendix D) were left with each affected party, which included details of the information hub, were provided to owners/occupiers not present at the time of door knocking. Where calling cards were not able to be left, details were passed to the communication team to action follow up discussions/meetings.

5.2 Establishing the Affected Community

The methodology for establishing the Affected Community was based upon determining the ‘affected parties’ and ‘affected in proximity parties’ as these terms are used in CRL designation Condition 61.3). This involved:

1. A desktop assessment of the site with proximity to the location of the physical works and with potential property access impacts associated with the works (these were identified as the Affected parties);

2. A desktop assessment of the activities within proximity of the works where limitations on the road network may impact accessibility to their site (these were identified as affected in proximity parties.

3. Refinement of the parties affected by the works occurred during the door knocking exercise. The SIBD engagement team made judgements on site as to the parties that would potentially be impacted and refined the parties consulted, mainly discounting parties not within the vicinity of the works.

Given the scale, nature and timing of the works and the nature of potential impacts overlapping between affected parties and affected in proximity parties engagement focused on the affected community as whole (consisting of both the ‘affected parties’ and ‘affected in proximity parties’). The affected community for Stages 4 and 5 is shown in Figure 5-1 below. Additional engagement with members of the public was undertaken via the Information Hub and CLG.

5.3 The Affected Community’s Feedback

56 parties were contacted via face to face meetings as part of the Stage 4 and 5 specific engagement. A meeting was also held with HoTC and a further 7 parties were engaged with via the Information Hub Sessions. The level of engagement is considered appropriate for the additional utility relocation works and enabled the SIBD team to identify common SIBD themes.

In addition to meeting affected parties, an understanding of the impacts has been gained from a review of the other Stage 4 and 5 DWP addendums, the previously approved DWPs and discussion with the subject matter experts, including transport and acoustic specialists, along with reviewing the feedback received as part of the Approved SIBD DWP process.

Appendix B identifies the owners and occupiers potentially affected by the utility relocation construction works that are the subject of this addendum. Note that the details of the additional engagement and feedback for Stages 1 to 3 are contained within the Stage 1 to 3 SIBD DWP Addendum.

5.4 Face to face Engagement with Affected Parties

The purpose of the face to face engagement (door knocking and arranged meetings) was to:

1. Establish positive working relations between the project community and the Link Alliance as the consortium delivering the utility relocation works subject to this addendum and future Aotea Station works;

2. Inform potentially affected parties of the utility relocation works and the proximity to their premises. This discussion and information sought to ensure affected parties understood the work prior to seeking feedback;

3. Obtain feedback from affected parties on the matters identified in CRL designation condition 61.3, i.e. the type and scale of disruption, specific access and servicing requirements, and client and visitor behaviour and requirements, and to gain an understanding of the extent of impacts the affected community has already experienced from the CRL works on Albert Street to date; and

4. Develop avoidance, remediation and/or mitigation measures to address the issues and concerns identified, as far as reasonably practicable

To ensure a level of consistency and that the matters set out in the designation conditions were addressed during the engagement interviews, a series of questions were asked relating to the operation of the business/residential accommodation and specifically about social impacts / business disruption resulting from the additional utility relocation works.

The engagement team was also briefed on the utility relocation works, the wider works and the purpose of the SIBD DWP

Operational Questions:

• What are your trading days / hours?

• What are the access arrangements for residents, customers, staff, deliveries?

• What are the Servicing / Bin Store Arrangements?

• Any other Operational / Business Requirements?

Managing disruption and social impacts to your business / residential property in relation to:

• Any special access and servicing requirements or special needs

• Effects on Customers / business / residential occupier

• Effects on amenity (e.g. dust, noise, visual appearance, traffic issues)

• Business visibility and wayfinding

• Safety

• Any other comments on the potential social impacts or business disruption.

A copy of the meeting response recording sheet with questions is included in Appendix E

5.5 Heart of the City

In addition to individual meetings with residential and business owners/occupiers the Link Alliance SIBD team met with HoTC HoTC is the Auckland City Centre Business Association and operates as an advocacy and promotional organisation for activities located within the CBD. The HoTC aspiration is that:

‘...the city centre continues to be a thriving commercial centre of the region, that it is rich in cultural heritage, that Aucklanders are proud of it and visitors regard it as a must see destination 9

HoTC representatives have been involved as stakeholders in the CRL project since prior to work commencing in 2015 and as such provided the SIBD team with their insights into lessons learned to date. Recommendations put forward in the discussions with HoTC were that the Link Alliance:

• Prepare clear and simple communications that local businesses and residents can readily understand and respond to (remove technical jargon);

• Clarify the process for joining and participating in the CLG. Some perceptions that the CLG is an invitation only group and that strict terms of reference are to be adhered to.

• More innovative approaches to addressing issues of concern e g loading zones – how can these be provided to businesses when works are underway;

• Provision of up to date timelines so businesses can plan ahead and understand how the delivery works are expected to change (either increase or decrease over time);

• Talk to impacted parties about the overall package of work and not just the early works as the overall area of impact is much greater than the area of construction activity;

• Businesses have been frustrated by lack of face-to-face communication to date;

• More response to issues as they arise on site;

• Disappointed that the level of baseline monitoring that was previously proposed in relation to pedestrian movements has not occurred;

• Timely removal of hoardings and other equipment and storage facilities when no longer required on site;

• Need to plan for and recognise other large-scale development works in the CBD and coordinate where practicable;

• A number of business operators have experienced a high level of anxiety associated with the works to date and their lack of understanding of the works yet to come; Consideration needs to be given to community health and wellbeing;

• Ongoing communication and updates;

• Comprehensive understanding of timeframes (including start and finish dates and overall duration of works). This is of particular relevance to hospitality and food

9 https://www.hotcity.co.nz/about-us/our-priorities

businesses that rely on seasonal trade (some businesses make their profit in the summer season); and

• Alternative start dates requested by some businesses to avoid summer season.

A SIBD focused meeting was held on the 24/09/2019 with HoTC. At this meeting, the need for ongoing communication around the staging of the project and the programme of activities occur over the short, medium and long term on a regular basis.

Based on past experience HoTC raised the issue that their feedback on the C2 works was not actioned and they have not been kept informed as to how their current feedback on all of the DWPs (all technical DWPs) has been addressed by Link Alliance. They are particularly concerned to have visibility around how their CLG feedback has been adopted and/or actioned by Link Alliance in relation to Stage 1-3 and it was noted that a substantial amount of time and effort is required to read the documents and provide feedback.

To keep HoTC updated on the project the Link Alliance Communication Team has committed to meet regularly with HoTC. Link Alliance SMEs and project managers are available to meet and discuss issues of concern when required. HoTC also had an opportunity to discuss the DWPs with SMEs at the CLG event on the 30/09/219.

The measures set out in Section 6 have been informed by HoTC feedback, particularly in relation to the concerns around the day to day impacts of the construction activities on the existing businesses located within the affected community area.

5.6 Residential, Visitor Accommodation and Noise Sensitive Properties

Engagement has occurred typically with building managers of residential properties and not individual residential occupiers. The SIBD team also met with the owners and/or managers of visitor accommodation.

This approach is considered to be proportionate to the scale of the additional utility relocation works

One of the key SIBD issues identified for the residential properties is the potential construction noise impact. The Link Alliance’s Acoustic team has confirmed that site specific construction noise management plans are to be prepared for the following residential, visitor accommodation and other noise sensitive properties:

• 98-102 Albert Street

• 37 Wellesley Street West

• 75 Victoria Street West

• 44-52 Wellesley Street West

• 22 Durham Street

• 54-56 Wellesley Street West

• 27-35 Victoria Street West

• 66 Victoria Street West

• 68 Victoria Street West

• 135 Albert Street

• 15-35 Wellesley Street West

• 43 Victoria Street West

• 69 Victoria Street West

• 71 Victoria Street West

• 128 Albert Street

• 63 Victoria Street West

• 67 Victoria Street West

• 24 Wellesley Street West

• 76 Albert Street

• 72-78 Victoria Street West

• 77-85 Victoria Street West

• 182 Federal Street

• 55-59 Victoria Street West

• 62 Victoria Street West

• 99 Albert Street

• 11 Mayoral Drive

• 37-41 Victoria Street West

5.7 Commercial and Businesses Community

• 85 Albert Street

• 109-125 Albert Street

• 87-89 Albert Street

• 83 Albert Street

• 291-297 Queen Street

Commercial businesses, including retail, visitor accommodation, offices, pubs, clubs and restaurants, within the affected community were engaged with via a door knocking exercise targeted at the business manager or owner available at the time of door knocking.

Businesses raised a range of issues due to the proximity, scale and nature of the works. Issues included:

• The proximity of hoarding and the impact visibility / need to maintain visibility to businesses

• The need to retain pedestrian access and private car parking.

• The impact of noise, vibration and disturbance on business from construction work and traffic.

• The need for ongoing communication.

• The impacts on business viability and the vitality of the area.

Noise issues were discussed with the Acoustic SME and affected businesses were keen to know about on monitoring of the works and impacts. Businesses were keen to have an input into the DRP.

5.8 Community, Educational and Cultural Organisations

There are a range of community, educational and cultural organisations within the affected community and all noted the importance of communication.

The Vicar of St Matthews was concerned to ensure that should Sundays be used for undertaking complex or complicated construction activities, that consideration is given to the timing and duration of church services so as to avoid conflict. The Church has had a past experience where their service had to be abandoned due to high noise impacts from activities in the adjoining road corridor.

A representative of Auckland Live attended and was interested in connectivity between Aotea Station and the Aotea Square and public art proposal once the station is complete with the CLG being suggest as a good forum to discuss these matters. During construction issues related to access for pedestrians and also goods/deliveries and the need for wayfaring signage. Noise concerns were a key issue due to the impact on performances.

The Media Design School are potentially vacating their existing site in 2021. The School raised similar issues with impacts from the construction works. They also noted that they have an open day which attract a number of students and that communication is important.

5.9 Information Hub Attendance

Seven individual parties attended the information Hub sessions between the 24/09/2019 and 10/10/2019. Of particular interest was information on the scope and timing of the works and the proposed traffic management and duration. Attendees included the owner/operator of the

convenience store in Wellesley Street, the Vicar of St Matthews Church, a Stamford Residences occupant and representatives from the President Hotel.

Questions from attendees related to traffic management, noise and vibration, the programme and the next stage of works. The SIBD team facilitated responses from subject matter specialists.

5.10 Community and Business Liaison Group

The Aotea CLG focuses on Albert Street from Wyndham Street to Mayoral Drive, where the new Aotea Station will be built. The CLG is attended by cross-section of the community, including residents, property owners, businesses and interest groups in each area.

The CLG has the following role:

• an avenue for local community representatives to understand and share what’s happening in their area during construction;

• monitor and give feedback on the effects of construction on their community;

• provide input into the preparation of a variety of different management plans designed to help manage the impacts of construction; and

• review of the DWPs and management plans required by the CRL designation and resource consent conditions, including this SIBD DWP addendum.

At the CLG on 30/09/2019 the SIBD Team presented to the CLG on the SIBD DWP engagement, the key issues that had been raised and the identified mitigation measures. A range of SMEs attended with key comments relating to:

• The construction programme;

• The impacts on transport, access and car parking/loading; and

• The development response programme.

5.11 Summary of Key Issues and Mitigation

The key issues raised during the face to face meetings and the requested mitigations are set out in Appendix B.

The impacts identified can be summarised as including:

• Changes in customer levels affecting business viability;

• Changes to pedestrian movements including need for continuous unimpeded pedestrian access along the footpaths and via pedestrian crossings;

• Maintenance of visibility of business/shopfronts (a number reported that passers-by are their main source of business and that their visibility from the wider street network is removed by construction hoardings);

• Safety impacts associated with absence of foot traffic and presence of hoardings (one owner noted that he’d been burgled for the first time when hoardings were up, there was also an armed robbery at a property on Albert Street which the owner associates with the current construction environment);

• Unimpeded vehicle access to carparking and loading spaces (particularly relevant for properties that have lost their loading zones outside their shopfronts);

• Assurance of continuity of utility services (e.g. power and water), because loss of utilities can disrupt business activity and generate additional operating expenses;

• Dust and noise nuisance associated with construction works outside business frontages;

• Loss of eat in customers during noisy works, with lunch time being the worst affected;

• Outlook and amenity from outdoor eating areas;

• Commencement of works during peak summer season;

• Traffic light arrangements during construction do not work well and are confusing;

• Access required for cruise ship customers in the summer; and

• Rental collection impacts (both business and residential).

The mitigations requested by affected parties fall into the following key areas:

• Provision of unimpeded vehicle loading spaces within immediate proximity to businessesparticularly relevant for those that require frequent courier deliveries;

• Removal of hoardings immediately on completion of works to limit duration of impact on visibility;

• Compensation for loss of customers and impact of the works on business viability. Rates relief was suggested as one method of providing compensation;

• Regular communications on construction staging and timing and what to expect on a weekly, monthly and longer-term basis;

• Consideration of timing of works to avoid peak tourist season and lunchtime trade for restaurants and fast food outlets; and

• Minimise impediments and changes to pedestrian access and the existing pedestrian flow and routes along and across the Albert St network; and

• Consideration of noise impacts on Sundays.

Figures 5-2 below generally summarises the key themes of primary concern and the location of the parties consulted to date It is acknowledged the majority of impacted parties were concerned about combinations of multiple issues.

Figure 5-2: Overview of Key Concerns within the Affected Community incorporating feedback on Stages 1 -3 and 4 and 5

6. Mitigation Implementation Plan

6.1 Introduction

This section of the SIBD DWP sets out the mitigation actions to be implemented in relation to the Stage 4 and 5 works. These have been developed in part from the feedback from the affected community for Stages 1 to 3 and Stages 4 and 5. Additionally, mitigation of the specific concerns raised by individual affected parties is set out in Appendix B for Stages 4 and 5 and in Appendix B of the Stage 1 to 3 SIBD DWP Addendum.

6.2 Roles and Responsibilities

The key Link Alliance personnel responsible for the delivery of the actions and recommendations in this SIBD DWP addendum are identified in Table 6-1 below. To ensure the commitments made through the proposed mitigation measures, key staff will be informed of their obligations and responsibilities.

In addition, all site personnel including subcontractors are responsible for implementing the requirements of this SIBD DWP addendum.

Table 6-1: Project Roles and Responsibilities

• Ensuring that subcontractors adhere to the project communication protocols and procedures.

• Manages a Communications & Engagement team that is the main and readily accessible point of contact for persons affected by the project in addition to the 24-hour inquiries service during construction.

• Inform the community of project progress and forward construction programme.

• Liaise as required to ensure project community is well informed about work that affects them.

• Manage stakeholder enquiries and working with relevant persons in the team to resolve complaints.

• Immediately report high risk issues to the CRLL GM Corporate Relations and Communications.

• Report weekly to the CRLL GM Corporate Relations and Communications on all key community relations and stakeholder management issues.

Role Name Contact details

Responsibilities

• Manage and track stakeholder relations and risks

• Deliver stakeholder communications and notifications.

• Work with CRLL to manage media queries.

• Provide communications collateral and strategic advice to Link Alliance

• Manager for critical stakeholder engagement, communications and relationship building.

• Assist the Construction Manager in the briefing of site personnel with respect to

- The mandatory site inductions regarding the standards and requirements for community relations.

- The protocols to follow if they are approached by a member of the public or the media.

- Behaviour protocols in and around the construction site boundaries.

Aotea Community Manager Aaron Hutching

aaron.hutching@linkall iance.co.nz

• Manages a communications and engagement team that is the primary contact for project related enquiries and complaints

• Having ongoing conversations with the community to keep them informed of key construction activity, milestones, programme and progress

• Utilising a range of communications tools including face-to-face engagement, works notifications, dropin sessions, station email addresses, digital channels including the CRL website and social media and the CRL freephone number, to have ongoing conversations with the business and residential communities about best ways to manage effects and impacts

• Managing stakeholder risks and immediately reporting any high-risk stakeholder / communication issues to the Aotea Station Project Manager and Communications and Engagement Manager.

Role Name Contact details

Responsibilities

• Assisting the CRLL Communications team with key stakeholder engagement including the Mana Whenua Forum, Local Board engagement and media.

• Providing advice to the Aotea Station Project Manager / Construction Manager on critical stakeholder engagement, communications and relationship building.

• Co-ordination of Aotea CLG meetings.

• Assisting the Aotea Station Construction Manager in briefing site personnel on:

- The mandatory site inductions regarding the standards and requirements for community relations;

- Procedures to follow if staff are approached by a member of the public or the media; and

- Behavioural procedures in and around the construction site boundaries.

Link Alliance Utilities Manager Mark Anderson Mark.anderson@linkall iance.co.nz

• Construction delivery for Aotea Utilities

• Adherence to the CEMP and delivery work plans (including this DWP) by site personnel.

• Building trust in the team’s capabilities by personally leading the process and providing expertise in specialist areas.

• Alerting the Communications and Engagement Manager to stakeholder groups, individuals or issues that need attention.

Link Alliance Environmental and Sustainability Manager

Sarah Sutherland sarah.sutherland@link alliance.co.nz

• Key contact for compliance monitoring.

• Inspections, auditing and checking of environmental management practices and procedures.

• On-site compliance with consent conditions, delivery work plans, other requirements and tracking compliance information.

Role Name Contact details

Responsibilities

• Attendance at compliance meetings with Auckland Council Compliance and Monitoring Officers.

• Report to CRLL changes to construction techniques or natural environmental changes which require alterations to delivery work plans, existing consents or new resource consents.

• Prepare, review and update of CEMP and relevant sub plans.

• Facilitate and oversee environmental monitoring.

• Update and maintain the environmental portion of the Project Risk Register.

• Training of all staff including subcontractors.

Link Alliance Health & Safety Manager

Joe McArdle joe.mcardle@linkallian ce.co.nz

Link Alliance Environment, Planning & Sustainability Manager Hugh Leersnyder hugh.leersnyder@linkal liance.co.nz

Link Alliance Development Response Manager

Holly Claeys Holly.claeys@cityraillin k.govt.nz

• Manages the overall Health & Safety performance of the Link Alliance, including workers on site.

• Being informed of all incidents, according to severity and time scales as outlined in the Health and Safety Plan for Link Alliance

• Main point of contact for all matters relating to designation and consent conditions.

• Manages planning , delivery and evaluation of the overall Development Response Plan for the Aotea precinct.

• Manages street response measures including street cleaning, graffiti removal.

• Co-ordinates business promotion events.

Social Impact and Business Disruption Monitoring

Kim Hardy / John Daly aotea@linkalliance.co. nz

John.daly@linkalliance. co.nz

Responsibilities

• Co-ordinates business support programme .

• Proactively identifying opportunities to mitigate impact on businesses.

• Regular audits of the construction sites, including the DRP, and address issues with the construction manager.

• Monitoring of SIBD Effects and mitigation measures, via:

o Attendance at CLG, Business Forum and / or consultation events to monitor SIBD impacts.

o Undertake SIBD engagement to inform the annual report or updates of the SIBD DWP (given timescales of the Stages 4 and 5 works the timing of this engagement will likely be concurrent with timing of the main works).

o Review of feedback, public enquiries and issues raised by affected parties.

• Share feedback with the project team, and co-ordination and facilitation of a response(s).

• Prepare, review and update SIBD DWP (if required), including identifying additional affected parties and mitigation measures.

• Preparation of the annual SIBD monitoring report and reporting to CLG (As required by Condition 61.8).

6.3 Compliance with Designation Conditions

Section 5.2 of the Approved SIBD DWP identified that some parties raised concerns regarding adherence to designation and the Aotea to North Auckland Line (A2N) Regional Land Use Resource Consent (R/LUC/2016/1890) (‘regional consent’) conditions

The Link Alliance is required to comply with all relevant CRL designation and regional consent conditions. This will be achieved via the implementation of the CEMP, DWPs and MPs and the ongoing compliance with conditions.

An important tool for keeping the affected community informed are the Planning pages of the CRL website. These include an explanation of key planning terms, the designation and resource consent decision notices and documentation for the Aotea Station area

The Communication and Consultation Manager will be responsible for sharing this information and also promoting the CRL website. Responses to queries will be provided by the appropriate SME, via the Communication and Consultation Manager

6.4 Continuous Up to Date Engagement

The need for early, continuous and up to date engagement was raised by a number of the parties consulted with. This will be undertaken by the Project Communication and Engagement team including:

a) Courtesy visits and /or email updates to businesses to check in with parties regarding the project. The purpose being to share information so residents and business can plan ahead, and also to obtain feedback on issues of concern and to identify pathways for their resolution in liaison with the appropriate SMEs.

b) Project progress meetings undertaken with businesses, to confirm project programme and when scheduled works will take place.

c) Provision of advance notice to businesses on the scope of works on a regular basis in line with the CCP. This is necessary to ensure businesses can plan ahead and advise customers in advance of their arrival. Longer term programme of works (and therefore potential for disruption) will also be particularly important for hotels – for example, in terms of managing future conference and event bookings.

d) Engagement with the affected community, via:

• Works notification letters

• Local drop-in sessions

• Monthly email newsletters

• On-site signage for key traffic shifts

• Digital communications including website updates and social media updates to CRLL’s channels on Facebook and Instagram

• Advertising and campaigns for major traffic shifts.

As part of this engagement the SIBD team in conjunction with the Aotea Station Communications and Engagement Manager will seek feedback on any emergent social impact and business disruption impacts once construction work has commenced.

6.5 Development Response Plans (DRP)

A range of DRP measures are set out in Appendix F. The DRP measures will be implemented alongside the Stage 4 and 5 works, where appropriate and practical, to mitigate SIBD impacts on affected parties.

The DRP measures have and will continue to be developed in consultation with HoTC and the affected community. Consumer spending and footfall data will be used to inform the development and on-going implementation of the DRP.

A DRP programme will be developed to support the implementation of the DRP measure over the course of the CRL works. This will include the identification of the proposed support actions, implementation partners, the timing and frequency of the actions and the DRP Team deliverables and specifications. Some of the actions include physical works such as cleaning ground floor windows, regular access audits, wayfinding signage, business support through trader directories and maps, activations and events.

6.6 Contractor Briefings

The Construction Manager will brief all contractors prior to their arrival on site and ensure they are fully aware of the project obligations to stakeholders within the area of the construction works. This will include a requirement to treat adjoining businesses and residences as ‘project neighbours’ and ensure that, as far as practicable, the contractor’s day to day actions around the periphery of the site and their interface with the public areas is as considered as possible. This includes, for example, staging work to ensure footpath disturbance occurs only once, that works are co-ordinated on an area basis and that re – work and consequential additional disruption is not required.

6.7 Noise and Vibration Disruption

As specified in Section 5.3 of the Approved SIBD DWP, construction noise and vibration will be managed, monitored and mitigated through the Construction Noise and Vibration (CNV) DWP. An addendum to the CNV DWP has been prepared for the Outline Plan for the Stage 4 and 5 works.

The Site Specific Construction Noise Management Plans (SSCNMP) provided at Appendix C of the CNV DWP Addendum will be implemented as required. Refer to the CNV DWP for parties requiring a SSCNMP to be prepared.

Construction noise and vibration was raised by a number of parties within the affected community and this is one of the main issues that also contributes to social impact and business disruption. Engagement with affected parties will continue to be undertaken to ensure they have advance notice of construction works commencing and an understanding of noise levels. This engagement will be led by the Aotea Communication and Consultation Manager in conjunction with the Acoustic SMEs.

6.8 Traffic, Access and Parking Disruption

Disruption to traffic, access and parking will be managed, monitored and mitigated through the Transport, Access and Parking DWP (TAP DWP) addendum. The TAP DWP Addendum includes a detailed assessment of the construction effects and transport mitigation measures.

The Transport Planning Team will:

• Engage directly with those parties requiring transport management plans;

• Consider opportunities for more efficient use of the network during construction staging and whether parts of the network could be used by local businesses for parking and/or loading.

Wider communication and engagement will be led by the Link Alliance’s Communication and Engagement Manager with input from SMEs as appropriate. This includes regular meetings with major employers and visitor accommodation to ensure that they are aware of the works and the impact on the traffic network and can pass this information on to staff, visitors and employees.

The Link Alliance’s Communication and Engagement Manage will also collaborate with AT in relation to changes to public transport and the road network.

6.8.1. Vehicular and Public Transport Disruption

Due to the closure of the Wellesley Street - Albert Street intersection in stages 4B and 5, all bus routes that currently use Wellesley Street West (between Queen Street and Hobson Street) will need to be rerouted. This will be communicated to the public to assist the community finding their way to the relocated bus stops and diversions around the closed intersection

The Link Alliance Communication and Engagement Manager will liaise with CRLL and AT to agree the signage on site and the information to be provided on the AT website as well as the Project’s website. Existing AT communications channels will be used to effectively target public transport users, particularly those who have identified route 18 as their daily transport option.

6.8.2. Pedestrian and Cyclist Movement and Property Access

During the works, pedestrian and cyclist access to all properties on Albert Street, Victoria Street West, Kingston Street and Mayoral Drive will be maintained, including on streets where through traffic is diverted

If any pedestrian accesses are closed for short periods of time for critical work, then property owners and leaseholders will be consulted with at least two weeks prior to the closure. This will be undertaken by the Communication and Engagement Manager with the agreed arrangement and timing conveyed to the business by the Construction Manager at least 48 hours before the closure.

Pedestrian and cyclist effects will be limited to minor inconvenience due to reduced footpath widths and minor diversions in place. The diversions that are implemented will still allow access to all properties. Wayfinding signage will be provided to guide pedestrians requiring access to properties alongside proactive communication via the Link Alliance’s Communication and Engagement Manager.

6.8.1. Loading Zones and Car Parking

The TAP DWP identifies loading zones which will be closed as a result of the Stage 4 and 5 works and the location of alternative loading bays in close bays.

In stage 4A, Kingston Street (between Federal Street and Albert Street) will be closed for 4 - 6 weeks. This will affect approximately 12 parks on Kingston Street which will be unavailable for use during that time. The closure of Kingston Street will take place over the Christmas break, in which the demand for parking in the City Centre and nearby the District Court will be lower. In stage 4B and 5, the work zones will not impact on any paid on-street parking.

Affected businesses and HOTC will be notified of the closure of loading bays and the location of alternative available loading bays in the area. Wayfinding signage will also be developed in conjunction with the affected businesses and HOTC, if required and practicable this will include signage to loading bays and alternative car parking

6.9 Utility Disruption

It was noted by some parties that loss of electricity and/or other utility usage can have a significant impact on their business, particularly for visitor accommodation. There are also potentially increased operating costs associated with loss of utilities.

No change is proposed to the ongoing implementation procedures for utility disruption set out in Section 5.5 of the Approved SIBD DWP

6.10 Air Quality

An addendum to the Air Quality (AQ) DWP has been prepared to address any additional matters raised from the increased scope of the Stage 4 and 5 works. The addendum states that “the main dust emission sources remain the same as those identified in the Approved AQ DWP – being trench, access shaft, tunnel excavation, spoil removal and backfilling works”. Therefore, there is no change to the ongoing implementation procedures for air quality set out in Section 5.6 of the Approved SIBD DWP.

6.11 Amenity and Landscape

Section 5.7 of the Approved SIBD DWP is relevant to this addendum. However, it is noted that the Stage 4 and 5 works involve the removal of up to 66 trees, 14 of which are ‘Notable Trees’ scheduled in the Auckland Unitary Plan (Operative in Part). More information about impacts on trees can be found in the Trees and Vegetation DWP for the Stage 4 and 5 works.

It is recognised that the loss of the trees will have a social impact on residents and businesses. The Link Alliance will seek to address impacts through its DRP by identify and implementing activation opportunities along the corridor (not necessarily involving replacement trees or alternative soft landscaping), where practicable and safe, during construction.

The wider amenity impact of the works from the disruption to the streetscape and the presence of construction activities will be minimised as far as practicable through the use of signage on hoarding, inclusion of transparent plastic in hoardings to improve visibility, low rise fencing and wayfinding signage The proposed mitigation measures for the amenity impacts will also incorporate those identified in Section 5.7.1 of the Approved SIBD DWP

6.12 Community Safety

Measures to maintain community safety are set out in Section 5.8 of the Approved SIBD DWP In response to issues raised by some businesses around community safety, an assessment of the location and transparency of the hoardings will be undertaken including the duration and ability to remove hoardings as soon as possible as works progress. Other businesses have raised concerns regarding perceptions of safety with the hoardings in place for long periods of time.

The Link Alliance will engage with NZ Police and HOTC on an ongoing basis. This includes the position of hoardings and features that can be incorporated to maintain visibility and connectivity.

Crime Prevention through Environmental Design (CEPTED) measures will be discussed with business owners and implemented as per Section 5.8.1 of the Approved SIBD DWP

6.13 Business Visibility Disruption

The relationship between patronage levels and line of sight/visibility with businesses or advertising is highly valued by businesses in the project area.

The majority of the site work areas will be delineated with 2-metre-high fencing with either sound mats or mesh depending on the location of the works The 2-metre-high fencing, located in footpath areas, may block site lines and visibility of business signage and pedestrian and vehicle access locations

The DRP will be prepared in consultation with affected businesses and will address the issue of visibility and the measures required. It will include the following measures when and if practicable:

• ‘Open for business’ publicity

• A wayfinding strategy implemented

• Low rise or open mesh fencing

• Perspex in permanent hoardings

Hoardings will be required throughout the construction programme for Aotea Station, i.e. beyond Stage 4 and 5 works. However, hoardings will be removed when no longer required if practicable.

6.14 Health and Wellbeing

It is recognised that the social impacts and business disruption resulting from the Stage 4 and 5 works could affect the health and wellbeing of the affected community with concerns also raised by some parties during the door knocking.

The Link Alliance will support businesses by providing pro-active communication on construction timing and scope of work to minimise risk of anxiety and stress around uncertainty.

Link Alliance will provide information on how to contact practical help agencies - including external helplines, local mental health services, counselling and support agencies. This information will be made available in pamphlet form using multiple channels such as info@cityraillink.govt.nz, the CRL project website, and local project information centres.

Link Alliance will continue to work with the affected community, and through the CLG and the CRL 'Business Forum' it will offer workshops for affected parties to address topics such as coping with stress, resilience, staying positive through difficult times, looking after self, and strategies for managing challenging situations. These workshops would be facilitated by appropriately qualified professionals such as counsellors, psychologists, and business advisors.

6.15 Business Disruption

The NoR SIA stated that the Project will generate both economic opportunities and impacts. The Assessment of Environmental Effects for the CRL NoR process, prepared in 2012 stated that “a key purpose and driver of the CRL is to make the city centre more accessible, resulting in an anticipated increase in economic performance, and create changes in land use, development opportunities, and intensification (particularly around stations)”.

Whilst the CRL project will in the longer term generate positive outcomes both locally and regionally, the businesses consulted to date have identified a number of concerns with the impacts of the construction works on them These impacts are set out in detail in Appendix B

The issued raised by affected business parties are summarised in Table 6-2 below together with the recommended actions.

Table 6-2: Business Disruption Issues and Actions

Issue Identified

Provision of unimpeded vehicle loading spaces within immediate proximity to businesses; Particularly relevant for those that require frequent courier deliveries.

Removal of hoardings immediately on completion of works to limit duration of impact on visibility.

Actions

The approach to loading bays is set out in the TAP DWP. Businesses will be notified of changes to the available loading bays and the location of alternative available loading bays in the area.

Hoardings will be required throughout the construction programme for Aotea Station, i.e. beyond Stage 4 and 5 works. However, hoardings will be removed when no longer required if practicable.

Compensation for loss of customers and impact of the works on business viability. Rates relief was suggested as one method of providing compensation.

Paragraph 5.10 of the Approved SIBD DWP states that:

Any property and business owners who consider that their business will suffer negative financial impact as a result of the project should seek independent advice regarding any compensation rights that may be available to them under the Public Works Act 1981.

Measures to support vitality of the area and in turn support businesses include:

• Messaging to the effect that local businesses are operating as usual will be provided via a number of media methods.

• Wayfinding measures will be utilised implemented to guide members of the public to the premises.

• Quality of the environment to be managed to maintain use and vibrancy of street.

• Implementation of ongoing pro- active Communications and Engagement Plan to assist with forward planning.

Support community health and wellbeing

The Link Alliance will support business by providing pro-active communication on construction timing and scope of work to minimise risk of anxiety and stress around uncertainty.

Refer to Section 6.14. Visibility of businesses. Development Response Plan measures, including:

• ‘Open for business’ publicity

• Wayfinding strategy implemented

• Open mesh fencing

• Perspex in permanent hoardings

Regular communications on construction staging and timing and what to expect on weekly, monthly and longer term basis.

Consideration of timing of works to avoid peak tourist season and lunchtime trade for restaurants and fast food outlets.

Minimise impediments and changes to pedestrian access and the existing pedestrian flow and routes along and across the Albert St network.

Implementation of ongoing pro-active CCP to assist with forward planning.

Ongoing review of construction staging and timeframes to minimise impacts of works in proximity to key businesses.

Pedestrian access to be maintained at all times to all properties. Any disruption to be minimised and communicated in advance. Pro-active pedestrian movement planning –DRPs, including hoarding design, wayfinding signage and lighting.

Safety

Matters such as lighting, the placement of construction hoardings, and maintaining public footpaths that are free of obstructions and trip hazards will primarily be the responsibility of the construction teams. These matters are addressed in the 'Construction Environmental Management Plan' (CEMP) addendum for the Stage 4and 5 works

7. Ongoing Implementation

There is no change to the ongoing implementation procedures set out in Section 6 of the Approved SIBD DWP

8. Issues and Public Enquiries

8.1 Introduction

Public enquires are the responsibility of the Link Alliance Communications and Engagement Team.

8.2 Queries Process

Any party is able to make general enquiries via the CRL email info@cityraillink.govt.nz and freephone 0800 CRL TALK (275 8255). Additionally, parties affected by the works will be able to make enquiries via the aotea@linkalliance.co.nz email which was provided during the consultation exercise undertaken for this SIBD DWP addendum.

8.3 Disputes Resolution and Public Works Act

Disputes may arise where a stakeholder affected by an issue considers their complaint has not been resolved. In the context of this project, disputes may arise relating to:

• Social impacts and business disruption, including noise and vibration disruption and transport impacts.

• Claims of financial loss due to construction effects on businesses in proximity to the works With respect to SIBD, noise and vibration complaints/disputes, where a resolution through the complaints process cannot be achieved, an Independent Expert specialised in the subject matter will be appointed to review the complaint and arbitrate between the parties.

Financial compensation is outside the scope of this SIBD DWP, however any claims received by the Link Alliance will be forwarded to CRLL.

A claim for financial compensation under the Public Works Act 1981 is a possibility for affected parties who are significantly affected by the project. The Public Works Act entities affected parties to compensation for ‘substantial injurious affection’, which may include damage to property or losses to a business.

To pursue any claim under the Public Works Act for financial compensation as a result of the project, an affected party will need to lodge their claim with CRLL directly. Further information on the Public Works Act is available on the CRL website10 including the following factsheet:

10 https://www.cityraillink.co.nz/public-works-act

9. Monitoring

9.1 Community and Business Liaison Group Reporting

The CLG will meet regularly, at least every three months, over the course of the construction works. Social impact and business disruption concerns raised by affected parties and any complaints received including the mitigation/response package employed will be discussed at the CLG. CLG members will have the opportunity to raise any concerns or requests for additional mitigation.

SIBD SMEs will attend CLGs to monitor SIBD impacts and comments on the mitigation measures.

9.2 Annual Reporting

The SIBD SMEs will prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in this DWP, along with a summary of any comments or complaints raised by the community, including how these have been addressed

This information will be available to affected parties through the annual report which will be made available on the CRL website.

9.3 Implementation and Monthly Reporting to Auckland Council

The Link Alliance will be responsible for the implementation of the measures included in the SIBD, including the Mitigation Implementation Plan (Section 7) and the DRP (7.5).

The Link Alliance will provide monthly reporting to Auckland Council, demonstrating how the works continue to be undertaken in accordance with all the relevant management plans and CRL consent conditions. If issues raised are significant and require a revision to this SIBD DWP, including the mitigation implementation plan, the DWP will be updated and submitted to Auckland Council for approval.

9.4 Regular Engagement and the Development Response Plan

As part of the ongoing engagement the SIBD SMEs in conjunction with the Communications and Engagement team will seek feedback on the Mitigation Implementation Plan and the DRP and any emergent social impact and business disruption effects once construction work has commenced. This will be in addition to the engagement with the affected community via the CLG and business forum to discuss issues, including the implementation of the DRP.

The Development Response Manager will liaise with affected parties, undertake a weekly audit of the construction areas and resolve any key issues identified with the construction team.

10. Review

This SIBD DWP addendum will be updated, with the necessary approval, over the course of the Project to reflect material changes associated with changes to construction methods, the natural environment or due to unresolved complaints. Approval from Auckland Council will be required for any relevant revisions of the addendum that are of a material nature.

A review of the SIBD DWP will be undertaken at least annually and will take into consideration:

• Compliance with the designation or consent conditions, the CEMP, DWPs and EMPs (including site specific plans) and material changes to these plans

• Any significant changes to construction activities or methods

• Key changes to roles and responsibilities within the Project team

• Changes in industry best practice standards

• Changes in legal or other requirements (social and environmental legal requirements, consent conditions, relevant policies, plans, standards, specifications and guidelines).

• Results of inspections, monitoring and reporting procedures associated with the management of adverse effects during construction

• Comments or recommendations from Auckland Council regarding the CEMP, DWPs and EMPs

• Matters raised by affected parties/the affected community and the Community Liaison Group.

• The annual report and CLG reports.

• Unresolved complaints and any response to complaints and remedial action taken to address the complaint.

• Confirmation that the commitments set out in the SIBD DWP are being met.

The review will meet the requirements of the relevant designation conditions.

Appendix A: Record of Independent Peer Review and Auckland Council Feedback

Table 1: Independent Peer Review Feedback to Draft SIBD DWP

Comments

Whilst I am hesitant to wade into the politicised situation regarding issues of dispute resolution and compensation, I do feel that this peer review must provide some commentary and recommendations. It is acknowledged that the stated position of Link Alliance/ CRLL, as set out in this and previous SIBD DWPs is that financial compensation is outside the scope of this SIBD DWP. However, it is necessary to repeat the advice first raised by James Baines that “if the reason for the compensation claim arises from project activities, then it is difficult to support the contention that such mitigation ‘is outside the scope of this DWP’” p. 8, 2017). The issue of attribution needs to be addressed with a reliable evidence-base.

Given there has been no monitoring of the project activities nor the implementation of mitigation strategies elaborated on in this SIBD DWP related to patronage, visibility, revenue loss and business disruption, I strongly recommend that the onus must now be upon the Link Alliance/ CRLL to provide an evidence base that can test, qualify and validate the Project’s impact (positive and negative) upon patronage, revenue and viability among all affected business owners in the study area:

Response

The issue of hardship and compensation was raised by the affected community and initially recorded in the Stage 1 – 3 SIBD DWP Addendum.

The baseline for responding to this issue within the context of the SIBD DWP and the Designation conditions is Condition 61.2 b). This condition requires that ‘disruption effects that result or are likely to result in the loss of customers to businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated’.

The CRLL and Link Alliance position on financial compensation is the compensation provisions of the Public Works Act.

A hardship fund has been confirmed but not established at the time of preparing this SIBD DWP Addendum, however, the Government and Auckland Council have now announced that ‘the Government has approved in principle a hardship fund set up to make ex-gratia payments for Albert Street businesses that meet certain eligibility criteria11’ .

Further details of the hardship fund will be included in the SIBD DWP reports as they become available.

11 https://www.cityraillink.co.nz/crl-media-releases-2019 - Hardship fund for Albert Street businesses to be established - 31 October 2019

1) It is my expert opinion that an independent, qualified third party should be appointed to review and analyse the financial accounts and revenue trends of all affected parties (willing to submit their financial information in a confidential manner) in the study area prior to and during the phases of construction activities that have been experienced. The purpose will be to provide a much-needed assessment of the type and duration of impacts that different activities of the project have had on the different types of business and potentially provide an insight into why. Such a measure should be properly designed and resourced, and the process be detailed in future SIBD DWPs.

2) As a matter of equity and fairness all businesses should be afforded the right to have face-to-face meetings with Link Alliance/ CRLL management to negotiate and mediate their disputes, not just the large, influential and financially/ legally capable ones. Such face-toface discussions are necessary not just to enable voices to be meaningfully listened to, but may well prevent the energy, timeconsuming and stressful process of having to lodge a claim with CRLL directly (as suggested on p.42 of the SIBD Addendum).

There are cases internationally, where free, independent legal advice and mediation support for small business have also been established as part of similar construction projects (See Metro Tunnel Project, metrotunnel.vic.gov.au). At the minimum, the SIBD DWP should refer affected parties to the Citizen’s Advice Bureau (CAB) who can provide a level of initial advice. However, if a business is not satisfied with the level of support provided through these avenues it may be that a specialist independent mediation service should be resourced, as a mitigation strategy, by the Link Alliance/ CRLL within the organisation of Heart of the City. The SIBD and CCP Addendums should be amended to reflect a commitment to these opportunities.

1) Financial details are not considered necessary to assess the SIBD impacts of the Stage 4 and 5 works. The issues will be addressed in the terms of reference for managing the hardship fund.

Sections 4 and 5 set out the methodology for collecting information from affected parties in relation to the Stage 4 and 5 works.

2) A Community Manager for Aotea Station has been appointed who will manage communication with affected parties on an ongoing basis. Communication will be in line with the CCP.

CRLL and / or Link Alliance will provide details of the process for making requests under the Hardship Fund once this is established.

The dispute process is outlined at Section 8.3.

3) As a matter of urgency, as part of the ongoing consultation and engagement, I recommend that all affected businesses are surveyed by an independent and qualified consultant to ascertain whether they perceive or are experiencing or are concerned about a loss of patronage and revenue and why. Whilst the media stories may influence parties’ responses, a professionally developed and conducted survey, structured and worded properly should enable a reliable and valid data set that will provide an insight into which businesses, where and in relation to what construction activity are potentially affected.

This is also an issue of understanding and being able assess people’s fears and aspirations – an integral part of SIA (see IAIA’s SIA social analysis framework). Surveys themselves can be conducted relatively cheaply using digital technology (google forms, survey monkey, for example). However, the return on investment must be ensured by a properly designed survey questionnaire to enhance validity and reliability of the data returned. Therefore, I also return to recommendation 19 that I made in the previous peer review report for Contract 1 and 2:

“… the Link Alliance and CRL Project must seriously consider conducting ongoing surveys (or other relevant data gathering methodology) in collaboration with these business and property owners and at the cost to the CRL Project, to identify and seek ways of managing and addressing any health and wellbeing issues of the people they employ or provide accommodation to in this project area (as well as for other project areas within the CRL footprint)… I also consider that public surveys (online and face-to-face with pedestrians using

3) Section 5.4 of the SIBD sets out the approach to face to face engagement with affected parties and the questions asked to inform the Stages 4 and 5 SIBD DWP Addendum. Reference has been had to the requirements of Condition 61 in the development of these questions.

The early works are for a limited period and the identified reporting and review processes are considered appropriate to the scope and timescale of these works.

The comments (as far as they relate to Condition 61 requirements) are noted and the SIBD DWP for the main works will set out the monitoring of SIBD impacts over the entire construction period in more detail.

Feedback on the early works will be obtained, via the CLG, Business Forum, engagement and on ongoing communication with stakeholders.

the area) would provide CRLL and the Link Alliance with useful information…”

4) The Link Alliance/ CRLL must undertake such comprehensive surveying as part of the implementation of its mitigation strategy that is termed as ‘ongoing consultation and engagement’. Surveying is a necessary part of monitoring and evaluation, which is severely lacking to this point.

5) Additionally, pedestrian count monitoring should be re-established, particularly as they relate to the effects of Traffic Access and Parking Disruption, Community Safety, and Business Visibility Disruption. I repeat James Baines’ 2017 comments that:

“There is no question that pedestrian access is a central issue and the potential disruption to such access a key social effect to be addressed by this DWP. Without such pre-project monitoring, there can be no subsequent evaluation of the effectiveness of the proposed mitigation and therefore no evaluation of whether or not the related mitigation expenditures were warranted or well-directed… I could find no indication of who is responsible for carrying out the pedestrian counts nor any description of the method (location, timing, duration of monitoring for these pedestrian counts) nor whether the method has been discussed with affected parties and accepted by them as valid. The integrity of this exercise is important and would benefit from such a prior validation process, explicitly recorded and reported” (p. 5).

6) In previous comments and recommendations, I have made it clear that other methods, such as surveys, to identify and manage health

4) Refer to the response at point 3 above and note that a proposed comprehensive monitoring strategy is to be included in the main works SIBD.

5) The Link Alliance will continue utilising 'Marketview' to obtain consumer spending data for Albert Street and surrounds. This provides an analysis of eftpos and credit card transactions, with consumer spending patterns being reported (monthly) across a range of categories. These categories include:

▪Hospitality (cafes, restaurants, takeaway, catering services, pubs/bars)

▪Food/Liquor (supermarket, specialised food retailing)

▪Discretionary (flower retailing, store-base retailing)

▪Accommodation

Pedestrian count data is available from the HOTC (subject to attribution).

The use of additional survey/data collection methods (including pedestrian counts) will be considered and addressed as part of the monitoring strategy for SIBD impacts for the main works.

6) Health and Wellbeing concerns and actions to provide support are provided in section 6.4 and were also set out in the Stage 1 – 3 SIBD DWP Addendum.

and wellbeing issues, particularly for residents and business employees and staff are necessary. Again, CRLL/ Link Alliance must work alongside business and property owners to support these affected parties’ physical and mental welfare and wellbeing. In addition to conducting surveys, businesses should be supported by the Link Alliance to put in place suitable health and safety policies, based on construction works and staging information provided to them by the Link Alliance.

7) It follows that whilst the SIBD Addendum now states that the SIBD lead will be responsible for SIBD monitoring, it is essential that the SIBD Addendum clearly outlines what that role and responsibility includes. I recommend that a Social Impact Monitoring Plan (SIMP) be established for each study area (Aotea, K-Road, Mt Eden) as soon as possible to monitor the SIBD impacts dealt with in this SIBD DWP, as well as the issues I have raised above.

8) Going forward, I strongly suggest that for each project area (Aotea, Mt Eden, K Road station early and main construction works), past and future annual reports are consolidated alongside CLG comments in the above SIMP process and are used by the SIBD team, referenced in the preparation of SIBD DWPs, and made publicly available on the CRL Project website.

9) I also repeat a previous comment that remains relevant and necessary, that the feedback provided by Heart of the City is welcome and addresses a number of issues my peer review also considers significant. I think it important that this Addendum clearly states how these comments are or will be addressed. Moreover, it would be beneficial to use this feedback as a baseline, as well as a basis for a

Section 6.14 sets out the approach to health and wellbeing and 6.4 the approach to ongoing engagement, including seeking feedback on any emergent social impact and business disruption impacts once construction work has commenced.

The Link Alliance will continue to engage and communicate with affected parties as set out in Section 6.4. and the provision of information will allow businesses to plan ahead and update their health and safety polices. Connections to specialist health and well-being providers will be facilitated through communication channels as it is recognised that specialist advice must be provided on these matters as set out in section 6.4.

7) Table 6-1 has been updated with additional details of the SIBD monitoring role and responsibilities.

8) Section 9 has been updated to set out the approach to monitoring, including the annual reporting. Section 10 sets out the review process for the document.

9) The Link Alliance recognise the role HOTC has as the business association for the Aotea area and as a member of the CLG. The Link Alliance will continue to proactively engage with HOTC and respond to comments and feedback received. To date this has included both face to face meetings and CLG meetings with HOTC.

future engagement to survey (incorporated into that proposed above) Heart of the City, affected parties and CLG members as to whether they feel satisfied these issues are being addressed.

As stated in Section 5.5, the Mitigation Implementation Plan (Section 6) has been informed by HOTC feedback. however, a number of issues were also raised by other affected parties, our response is therefore not specific to HOTC comments.

A number of the concerns raised to date by HOTC were legacy issues and related to the C2 scope of works as the C3 works were yet to commence at the time of the discussions. The C3 SIBD team has undertaken to pass on the lessons learnt by HOTC from the C2 works to the wider project team.

10) In addition to the comments and recommendations I have made above, I find my previous Contract 1-3 comments still stand and need urgent attention in this SIBDDWP, if time constraints prevent this, then they will need to commence with the SIBD DWP for the Aotea Station main works as a matter of principle, as stated on p.7:

“In recognition of the potential cumulative and comprehensive nature of the SIBD impacts, the overall scope of project works will be acknowledged and set out in the subsequent DWPs prepared for other stages of CRL project construction,”

11) The Development Response Programme (DRP) and proposed measures are discussed in Appendix F. With exception of the addition of an ‘affected community involvement’ measure, there has been no evidential progress to improve this key mitigation strategy, despite its integral nature and particularly given affected businesses concerns regarding viability. It is untenable that the DRP continues to be presented as a list of ‘potential’ measures in the appendix of the SIBD DWP; yet to be consolidated and documented as a mitigation strategy; with no information regarding how this DRP will be implemented and monitored (alongside other measures in this SIBD DWP), who will be responsible, using what method or process; and

10) The cumulative effects of the Aotea Station works are recognised, as stated at Section 1.4. The cumulative effects of the early and main works will be addressed comprehensively as part of the Aotea main works SIBD DWP.

11) The Development Response is a live document which will be adapted and updated to respond to feedback and will be implemented alongside the Stage 4 and 5 construction works as appropriate and practical.

The DRP is one of the identified SIBD mitigation measures to be delivered by the Aotea Development Response Manager, who will be supported by SMEs and the wider project team to deliver the DRP.

how it will be resourced. Whilst I strongly welcome the note that “HOTC and the affected community to be consulted on and make decisions in regards to the DRP” (p.79), not enough is being done to put this essential measure into place. Such information and clarity needs to be immediately provided.

12) It would be useful to understand what the feedback and take-up of these measures has and will be over the course of the CRL Project and how Link Alliance will monitor, review and seek enhancements or improvements to the programme. This methodology should be documented in this Addendum. Moreover, this methodology should be incorporated into the process of the SIBD DWP annual report and proposed SIMP.

13) HOTC’s feedback notes the need for adequate resource to develop and deliver the DRP and do not view the current allocation of one FTE resource adequate. The Link Alliance/ CRLL response suggests the Development Response Manager will be supported. However, I am concerned about the lack of clarity regarding the relationship between the development, delivery and monitoring and evaluation of the DRP as part of an overall need to establish a SIMP. There appears to be no stated relationship between the SIBD monitoring and the DRP, as if the DRP is a stand-alone concept, rather than fully integrated in the SIBD DWP process. This requires immediate clarification.

14) I refer to a previous comment and recommendation that has not been addressed. Section 6.12 notes that perceptions of safety will be addressed through the DRP. However, in reviewing the DRP measures I find no specific methodology or measure that addresses this significant issue. I suggest the CPTED study, its recommendations, and how this will be implemented and monitored (including discussion of

12) The DRP for Stage 4 and 5 works has not been implemented, however there will be regular engagement and the opportunity to comment on the DRP. Refer to Sections 6.5 and 9.4. A comprehensive monitoring methodology is to be included in the main works DWP.

13) The DRP will be delivered by the Aotea Development Response Manager, who will be supported by SMEs and the wider project team to deliver the DRP.

Refer to Section 9.4 for details of DRP monitoring. The success of the DRP implementation will be monitored under the umbrella of the comprehensive SIBD Monitoring programme (to be set out in the main works SIBD).

14) Refer to Section 6.12 for the community safety mitigation measures, including engagement with NZ Police and HOTC and in relation to CEPTED.

a CPTED monitoring methodology) should be detailed in this Addendum as a DRP measure that should also be subject to review, evaluation and reporting in a SIMP.

15) It would also be beneficial if community/ neighbourhood or business watch, security or similar groups, if they exist, are engaged and involved in the CPTED’s implementation.

16) I repeat a previous comment and recommendation that has not been addressed. I also consider that CRLL’s social outcomes strategy https://www.cityraillink.co.nz/crl-social-outcomes/ is a relevant and important human, social, cultural and economic impact enhancement measure that should be referenced in the SIBD DWP, as well as implemented as part of the Aotea Station works

17) As I have mentioned in previous peer review reports, it is increasingly obvious that the current CLG may not be serving its purpose or meeting its potential. This issue is an ongoing concern regarding all of the CLGs that have been established for the CRL Project and suggests that a well-overdue review of the purpose, membership, functions and responsibilities of these CLGs, alongside the membership and recommended improvements documented and implemented where relevant.

18) Again, it is worth considering whether Heart of the City and other relevant business associations in the CRL footprint could be resourced and contracted at the cost to CRL Project to be a liaison for businessbased SIBD feedback.

19) Clearly, capacity and capability of members is at issue here. It should be established immediately why CLG members are unable or

15) Refer to Point 14.

16) This SIBD Addendum is a delivery work plan for the Stage 4 and 5 works and has been prepared to respond to Condition 61.

CRLL’s social outcomes strategy will be considered as part of the main work SIBD DWP.

17) The Link Alliance acknowledge the low number of attendees, however the CLG was attended by HOTC and a Local Board member. These attendees act on behalf of and represent members of the affected community.

In addition to the CLG, the Link Alliance is engaging proactively and on a one to one basis with the affected community on the DWPs. The Link Alliance will shortly be issuing a flyer to the affected community, including contacts for joining the CLG.

18) The Link Alliance acknowledge HOTC role as the business association for the city centre and as a CLG member and will continue to engage and seek feedback from HOTC. Link Alliance has dedicated team on board to constantly be available communicate with businesses and residents.

unwilling to engage and participate in the feedback process so that improvements can be made to such as key mitigation measure.

19) The Link Alliance is reviewing CLG attendance and opportunities to attract and encourage member participation. Additional details on this initiative will be provided within the main works SIBD DWP.

20) On p.21 of the SIBD DWP it is stated that “only parties that will experience additional impacts not previously consulted on were reengaged from Stages 1-3, i.e due to canopy removal works, or were (sic) ongoing meetings have been arranged as an outcome of Stage 13 engagement”. I find this particularly confusing and in need of further explanation. On what basis or criteria are those affected parties determined to experience additional impacts? Please clarify.

21) On p.26 the SIBD notes that HOTC are concerned about understanding how their CLG feedback has been adopted and/or actioned by Link Alliance. Whilst I acknowledge the more proactive relationship and communications building efforts mentioned in the SIBD I tend to agree that 360 feedback is essential. I am also questioning the degree to which my comments and recommendations are adopted and if not, why not, as I do not receive a copy of the final SIBD DWP , following Auckland Council’s comments and approval. At present I rely upon the content of each SIBD DWP draft as it is presented to me for review. It would make my job a lot easier, more efficient if I were to receive these finalised documents, it would also contribute to the welcome relationship of openness and transparency with the SIBD co-authors, and aid our promotion of good practice SIA for the Link Alliance/ CRLL.

20) Affected parties within the Stage 1 – 3 area that will experience canopy removal in addition to the Stage 4 and 5 utility works are considered to experience additional impacts. Section 5.1 has been amended to clarify this.

21) The Link Alliance has met with HOTC to explain how the feedback was adopted/actioned and will continue to meet HOTC as set out in Section 5.5.

A copy of the SIBD DWP Addendum has been issued to the Independent Peer Reviewer, and all OPWs and sub-plans will be available on the CRL website.

Table

Note additional Auckland Council to CLG feedback is responded to in Appendix C.

Comments

Overview of the project works section 1.6: what is the duration of the closure of the Albert Street/ Wellesley intersection? This will have a significant impact on business access for both staff and customers, particularly as the bus stations will be relocated.

Response

The Albert Street/ Wellesley intersection will be fully closed during Stage 4 and 5 of the early works (starting around March 2020) for approx. 9 months for utility diversion works. The intersection will remain closed to support the main station construction works. Further details of these works will be included in the main works SIBD DWP.

The Link Alliance will implement a Disruption Management Communication Plan (DMCP) for the Wellesley/Mayoral closure and the associated restrictions on Victoria Street. The DMCP will outline affected stakeholders, impacts, mitigations, key messages, tools and tactics for communicating with the affected community and the wider public.

The Link Alliance will also continue to work with Auckland Transport in relation to its communications plan for transport disruption, including public transport. The Link Alliance will also refer affected parties to Auckland Transport’s Travel Plan and Workplace Travel resources.

Consultation with Albert St businesses and residents is currently underway on the scope of the main works the duration and timing of closures and the overall disruption f the full scope of construction activities for the full duration of the projects. Feedback on this will be addressed in the full Aotea Station SIBD DWP.

Section 5 consultation and engagement P21 refers to the Karangahape station communication team. Is this a mistake, if not can it be explained? P35 S 6.3 and P36 6.4 also refers to K road??

Typos amended to state Aotea.

Page 19 states that the existing equipment in Griffiths Park is going to a new home, signage on the relocation of the community fridge needs to be retained at this location, as many in the homeless community depend on this resource.

The new location for the community fridge has not been confirmed, however signage will be displayed as part of the DRP.

6.8.1. How will information be passed on to the visually impaired and those without English language e.g. tourists?

In section 6.11, there is no mention of reinstatement of trees following the construction phase. Is this anticipated, and if not why?

The Link Alliance is currently investigating a Street Ambassador scheme with partner organisations. The scheme (if adopted) will help people navigate through Albert Street and pass on information about the project and local businesses. Further details will be included in the main works SIBD DWP, or future revisions.

Information will be shared via different communication methods, as detailed in the CCP.

The designation conditions (55.3(c)) requires (Project wide) mitigation of any tree / vegetation removal through replanting trees at a 1:1 ratio. This replacement planting will be part of a separate Urban Design Delivery Work Plan, to be submitted towards the end of 2022 / 2023 for each station area.

For relevant SIBD mitigation measures refer to 6.11.

Appendix B: Affected Community Feedback from Door Knocking and Arranged Meetings for Stages 4 & 5

Wellesley Street

7 Wellesley Street 1. Guerrilla Espresso

SIBD and acoustic door knock meeting with business owner / manager.

Manager not available – left calling card and info sheet. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm-6pm).

19 Wellesley Street 2. Smart Locker SIBD and acoustic door knock meeting with business owner / manager.

21a Wellesley Street 3. Kaishi international Limited

21 Wellesley Street 4. City Convenience Plus Superette

SIBD and acoustic door knock meeting with business owner / manager.

SIBD and acoustic door knock meeting with business owner / manager.

Could not access premises. Could not leave call card

21b Wellesley Street 5. Chawlas Indian Street

SIBD and acoustic door knock meeting with business owner / manager.

Manager not available – left calling card and info sheet. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm-6pm).

Manager not available – left calling card and info sheet. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm-6pm).

Services and Deliveries

Deliveries and bin arrangements directly outside premises on the road.

Business Effects

Link Alliance will provide the business with details of alternative bin and loading bay locations (if required).

Refer to mitigation measures set out under 6.15 Business

23a Wellesley Street 6. Chong Quing Noodles

25 Wellesley Street 7. Tony’s Restaurant

SIBD and acoustic door knock meeting with business owner / manager

Concern over the length of the project (indicated she has been impacted since 2016 – therefore will be 8 years of impact).

SIBD and acoustic door knock meeting with business owner / manager

Other Comments

Wants to know about compensation.

Building Manager not available – left calling card and info sheet. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm6pm).

Services and Deliveries

Deliveries and bin arrangements near rear of the property which is accessed off the service lane (same service lane used by Crowne Plaza). Multiple businesses use the same service lane for deliveries. Important that access is still maintained to that service lane for the day to day running of the business.

Disruption and 6.13 Business Visibility Disruption. The Link Alliance will implement the CCP to provide affected parties with updates on the works and to allow them to plan ahead.

Refer to Section 8.3 Disputes Resolution and to the mitigation measures set out under 6.15 Business Disruption and 6.13 Business Visibility Disruption.

Access via the service lane will be retained.

Affected parties will be notified of wider road works in line with the CCP by the Communication and Engagement Manager.

27 Wellesley Street

8. (business recently leased and was vacant –in process of moving in).

37 Wellesley St West, (Corner Albert and Wellesley Street)

SIBD and acoustic door knock meeting with business owner / manager

Two of the business owners personal (paid) car parks are accessed form the service lane. Business Effects, Visibility and Wayfaring

Needs people to clearly know business is operating as normal – informed last time (construction was outside the property) that way finding signage inadequate.

Refer to Section 6.13 Business Visibility Disruption

Noise

Noise concern and noise mitigation is important.

Could not access premises. Could not leave call card

9. EconoLodge Link Alliance SIBD and Acoustic door knock/ meeting with manager/owner Access

Maintenance of pedestrian access to entrance.

Visitor drop off is out the front of the building –concern how this would be impacted by hoardings etc particularly as people often have luggage with them (safety concern)

Amenity

Visitor accommodation - rooms facing Albert Street and Wellesley Street - concerns re. overall noise impact, but particularly on use of street facing

Refer to CNV DWP

Link Alliance will provide the business with details of alternative loading bay locations (if required).

Refer to CNV DWP.

44-52 Wellesley Street 10. Christian Reading Room SIBD and acoustic door knock meeting with business owner / manager

rooms. Some rooms also have access and use of balconies (primarily Albert Street).

Noted that Floors 2, 3 and 4 have aircon but 5, 6 and 7 do not (only mechanical ventilation) – guest are able to open windows for ventilation (and often do so in summer), particularly in west facing rooms (Albert Street).

Concern re. other construction effects particularly dust.

Other Comments

Building is old – previously had issue with water leak in basement (last November) through walls i.e. not from a pipe – concerned about potential impact of works (vibration etc) on building

Services and Deliveries

No deliveries or bin arrangements – small not-for profit – handle all deliveries and bins themselves.

Refer to AQ DWP.

Refer to CNV DWP

Business Effects, Visibility and Wayfaring Church organisation – aim is to spread awareness. Concern that construction will reduce visibility to their business, making their purpose for being there redundant.

Link Alliance will provide the business with details of alternative bin locations adjacent to adjacent to loading bays (as required).

Refer to Section 6.13 Business Visibility Disruption

44-52 Wellesley Street 11. Crayon Nail + Beauty SIBD and acoustic door knock meeting with business owner / manager

Noise

Noise big concern as it is a ‘reading room’. Testimonial meetings every Wednesday at 12.

Noise is key issues

Services and Deliveries

Deliveries normally directly out front of property on road.

Bin arrangement is a skip located in the car park within the building (at 44-52Wellesley Street).

Business Effect, Noise

Beauty salon so noise is a concern

Access, Visibility and Wayfaring

. Pedestrian access and visibility to business during intersection closure and canopy removal important.

Refer to CNV DWP

Other Comments

Communication about timeframes important.

Link Alliance will provide the business with details of alternative bin and loading bay locations (if required).

Refer to CNV DWP

Pedestrian access to the property will be retained with DRP measures to assisting with wayfaring.

Refer to Section 6.13

Business Visibility Disruption

The Link Alliance will implement the CCP to provide affected parties with updates on the works and to allow them to plan ahead.

44-52 Wellesley Street 12. Western Union SIBD and acoustic door knock meeting with business owner / manager

Services and Deliveries

Deliveries out front of business. Deliveries close proximity to business important for security reasons, as business handles and delivers large sums of money. Armour guard van comes 4 times a week to deliver.

Bin arrangements is via skip located within the carpark inside the building.

Owner has personal carpark inside the buildings with 24/7 access.

Deliveries from the front of the business are not via established loading zones. Link Alliance will provide the business with details of alternative loading bay locations (if required).

Access to the car park will be retained.

54 Wellesley Street – level 1 13. Mint Photography Studio SIBD door knock meeting with business owner

Business Effects, Access, Visibility and Wayfaring

Visibility and access (vehicle and pedestrian) to the business. Owners recently bought the ‘NZ Post’ franchise and are concerned that the construction works will limit visibility to their business (and therefore people will not know they provide a postal service).

Customer base is from people intentionally visiting the premises – way finding signage is important to them. Especially given they are taking on a new franchise which may become active close to when Wellesley intersection is fully closed.

Information and contact details provided to owner - will contact if any issues.

Pedestrian access to the property will be retained with DRP measures to assist with wayfaring.

Refer to Section 6.13 Business Visibility Disruption

54 Wellesley Street – Level 2

54 Wellesley Street – Level 4

14. Traffic Engineering Solutions SIBD door knock meeting with manager

No concerns at this stage – helping AT with bus diversions.

15. The Dance Domain SIBD door knock meeting with business owner Amenity

Concerned about noise and vibration – ballet dance to piano music.

No other concerns

54 Wellesley Street – Ground Floor street frontage

No specific mitigation required. Refer to section 6.

54 Wellesley Street – Level 3

16. Supreme Travel SIBD door knock meeting with director Access

Access to carpark must be maintained (noted it is a shared car park with CRL Office)

Refer to CNV DWP

Access to the car park will be maintained.

Amenity

Concerned about noise impact – spend time on the phone – noise is disruptive.

Other Comments

Looking forward to the project.

17. MultiSure Insurance Brokers SIBD door knock meeting with business owner / manager Access

Leases car park at the Civic And staff use buses and trains.

No other concerns at this stage.

Refer to the CNV DWP.

No specific mitigation required. Refer to Section 6.

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements and will work with AT who will lead on providing updates on public transport changes.

58-62 Wellesley Street 18. Barry Maclean Barrister Card to call left Victoria Street West

87 Victoria Street West 19. The Casino Gold House SIBD and acoustic door knock meeting with business owner / manager

Services and Deliveries

Deliveries directly out front of business. Concern if this is blocked off.

62 Victoria Street West 20. Subway SIBD and acoustic door knock meeting with business owner / manager

Manager not available – left calling card and info sheet. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm-6pm).

Link Alliance will provide the business with details of alternative loading bay locations (if required).

37 Victoria Street West 21. Tony’s Lord Nelson Restaurant SIBD and acoustic door knock meeting with business owner / manager

62 Victoria Street West, Between Albert and Federal Streets 22. Fuga Modern Japanese Brasserie SIBD and acoustic door knock meeting with business owner / manager

Other Comments

t The owner mentioned that there was supposed to be a meeting organised at the restaurant to discuss business development (visibility to the business during construction), and that she was not contacted

Manager not available – left calling card and info sheet. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm-6pm).

The Communication and Engagement Team are engaging with the business owner.

61 Victoria Street West 23. Taj mahal SIBD and acoustic door knock meeting with business owner / manager

Manager not available – left calling card and info sheet. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm-6pm).

59 Victoria Street West 24. Cafe Midnight Express SIBD and acoustic door knock meeting with business owner / manager

Manager not available – left calling card and info sheet. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm-6pm).

55 Victoria Street West 25. Kebab Time SIBD and acoustic door knock meeting with business owner / manager

Manager not available – left calling card and info sheet. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm-6pm).

43 Victoria Street West 26. Zhou's Alley Restaurant SIBD and acoustic door knock meeting with business owner / manager

Manager not available – left calling card and info sheet. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm-6pm).

41 Victoria Street West 27. Pita Pit SIBD and acoustic door knock meeting with business owner / manager

Manager not available – left calling card and info sheet. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm-6pm).

39 Victoria Street West 28. Little Yum SIBD and acoustic door knock meeting with business owner / manager

49 Victoria Street West 29. nzhotbuy SIBD and acoustic door knock meeting with business owner / manager

Services and Deliveries

Deliveries directly out front of business. Concern if this is blocked off and there will be no alternative. He noted that there is no back entrance to the property.

Services and Deliveries

Deliveries directly out front of business. Concern if this is blocked off and there will be no alternative.

Link Alliance will provide the business with details of alternative loading bay locations (if required).

Link Alliance will provide the business with details of alternative loading bay locations (if required).

47 Victoria Street West 30. City photo SIBD and acoustic door knock meeting with business owner / manager

Business Effects, Visibility

Visibility - advertising on the canopy as so is concerned about visibility to her business if removed. Customer are ‘drop-ins’ which walk in off the street.

Noise Effects Noise impacts

Other Comments

Undertaking construction works early morning is best.

Compensation is a key concern.

Business Effects

Concerned business will not be able to survive the construction.

Business Effects, Accessibility

Accessibility to the business

Other Comments

Not impressed with info supplied to date.

Refer to Section 6.13 Business Visibility Disruption

Refer to CNV DWP

The hours of operation for construction works will comply with designation conditions.

The Link Alliance will implement the CCP to provide affected parties with updates on the works

Refer to Section 8.3 Disputes Resolution and to the mitigation measures set out under 6.15

Business Disruption and 6.13 Business Visibility Disruption.

Refer to the mitigation measures set out under 6.15 Business Disruption and 6.13

Business Visibility Disruption.

Pedestrian access to the property will be retained with DRP measures to assist with wayfaring.

The Link Alliance will implement the CCP to provide affected parties with updates on the

45 Victoria Street West

31. Beer wine store SIBD and acoustic door knock meeting with business owner / manager

Manager not available – left calling card and info sheet. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm-6pm).

75 Victoria Street West 32. Victoria Residences Management Ltd Victoria Residences Management Ltd Link Alliance Communications lead, SIBD and Acoustic experts met with Builcing and Facilities Manager Access

Access via Federal Street is crucial. There are currently issues with congestion on Federal Street, so they are concerned that the construction works, and traffic management will make this worse.

Approximately 30% of the apartments are owner occupied, 45% are used for AirBnB, and the remainder are leased. People do have difficulty finding the building already – as the address is Victoria Street but access is on Federal Street.

Amenity

Noise at night time is currently an issue; they do received complaints regarding noise on Thursday, Friday and Saturday nights from nearby bars, and also from AirBnB guests having parties in the building itself. Additional noise at night time due to CRL would be an issue.

The building is generally quite empty during the day, so daytime construction noise is not such a concern.

works and to make the business aware of opportunities for engagement.

Refer to the TAP DWP.

Pedestrian access to the property will be retained with DRP measures to assist with wayfaring.

Refer to the CNV DWP.

65 Albert Street 33. District Court Communications lead, Project Manager for Aotea Station and SIBD with property / building manager.

98 Albert Street 34. Hairdressing Salon SIBD and acoustic door knock meeting with business owner / manager

Update on stage 4 and 5 works, including canopy removal.

Comments are as set out in Appendix B of the Stages 1 to 3 SIBD DWP Addendum

Business Effects, Visibility

Visibility - how visible will the business be during construction. Most customers walk in off the street.

Noise Noise impacts.

100 Albert Street 35. Chai time Vacant

102 Albert Street 36. Surf 'N' Snow Backpackers SIBD and acoustic door knock meeting with business owner / manager

Business Effects, Visibility Visibility to business.

Noise

Noise during times people want to sleep is big concern.

Accessibility

Accessibility to the business.

104 Albert Street 37. Copy and print store SIBD and acoustic door knock meeting with business owner / manager

Business Effects

Concerned that the business will not survive during the construction phase of the Project.

Mitigation measures are as set out on in the Stage 1 - 3 SIBD DWP with ongoing communication between the Link Alliance and the Court.

Refer to Section 6.13 Business Visibility Disruption

Refer to the CNV DWP.

Refer to Section 6.13 Business Visibility Disruption

Refer to the CNV DWP.

Pedestrian access to the property will be retained with DRP measures to assist with wayfaring.

Refer to the mitigation measures set out under 6.15 Business Disruption and 6.13 Business Visibility Disruption.

Accessibility

Accessibility to the business.

102 Albert Street 38. Nourishing Life SIBD and acoustic door knock meeting with business owner / manager

Manager not available – left calling card and info sheet. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm-6pm).

Pedestrian access to the property will be retained with DRP measures to assist with wayfaring.

Crowne Plaza, Albert Street

East Day Spa, Albert Street

39. Crown Plaza and associated business attending monthly catch up

Communications lead, SIBD, and project team meeting with Crown Plaza manager and associated property and business managers.

40. East Day Spa Communications lead and acoustic meeting with business owner / manager

Monthly catchup covering:

• Utility works underway

• Vehicle tracking

• Retaining wall works

Amenity

East Day Spa’s key concern is noise, its effect on customer enjoyment and by extension their business.

Ongoing monthly meeting to discuss the works, issues and mitigation.

Link alliance / CRLL have agreed with SkyCity and East Day Spa that the CRL project will not dig the combined services trench in front of East Day Spa, pending SkyCity’s contractor installing an acoustic wall within the spa frontage.

Other Comments

A further concern are the broader effects of construction activity and its effect on spa patronage, e.g. dust, reduced sightlines. Ongoing engagement on the DRP with SkyCity and East Day Spa.

Street

182 Federal Street 41. Hampton Court Residences

No access available The Communication and Engagement Manager will lead on future engagement with input from SMEs.

190 Federal Street 42. The Yoga Academy SIBD door knock meeting with business owner / manager.

190 federal Street 43. The Atrium Club Card to call left

No concerns at this stage as long as federal Street remains open. Looking forward to the project being finished.

198 Federal Street 44. One Plan for Retirement / Financial Planning NZ Ltd. SIBD door knock meeting with business owner / manager. Access Staff catch buses to Mayoral Drive – likely changes with closure. Federal Street must remain open.

No Specific Mitigation Required. Refer To Section 6.

Amenity Noise could be a concern.

198 Federal Street 45. GRIT MONEY SIBD door knocked but business owner / manager not available. (possibly vacant)

198 Federal Street 46. AIM High School SIBD door knocked but business owner / manager not available.

198 Federal Street 47. Election Services SIBD door knocked but business owner / manager not available.

Manager not available – left calling. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm-6pm).

Manager not available – left calling. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm-6pm).

Manager not available – left calling card and info sheet. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm-6pm).

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements and will work with AT who will lead on providing updates on public transport changes.

Refer to the CNV DWP.

198 federal Street

92 Albert Street

48. ACM Site Office SIBD door knocked but business owner / manager not available.

Manager not available – left calling. Indicated information hub at 44 Wellesley Street on Tuesday 24th September (5pm-6pm).

49. Media Design School (MDS) Link Alliance Communications lead, SIBD, Traffic and Acoustic meeting with MDS AV and Facilities Coordination.

Amenity

The MDS operates Mon – Saturday. Have classes at various times throughout the day, and events during the evenings as well as during normal opening hours. The lecture theatre / life drawing room is one of the school’s key spaces as this houses these classes and events; activities in here are noise sensitive. The room is located at the front of the building adjacent to Albert St, therefore noise is a key concern. Much of the front façade has full height glazing.

Access

Maintaining pedestrian is key. Most students arrive by foot; via both front and rear of the building.

Loading bay is located at the rear of the building (off Durham St); used for large deliveries, rubbish collection, moving furniture. Courier deliveries occur through the front of the buildings – need space to stop outside.

MDS also lease 9 car parks from Wilson’s – 2 in the City Centre car park (for guests) and 7 in the Finance Plaza (for staff). Want to understand the effects on access for Stages 4-5 onwards, in particular requested specifics; dates and times.

Refer to the CNV DWP.

Pedestrian access will be maintained.

Refer to the TAP DWP and 6.8 Traffic, Access and Parking Disruption of the SIBD DWP. This includes the approach to engagement and communication on transport matters. The Communication and Engagement Team will engage

The MDS have a big open day in August each year, with approximately 400 prospective students attending. Also have mini open days throughout the year – approximately 50 students attend these. Want to avoid disruption to these events.

Business Visibility

Not such a concern. They have large signage on the upper floors of the building frontage. Generally, people visit the School for a specific purpose; don’t just drop in on a whim.

Other

The MDS are vacating the building in around early 2021, but this is dependent on construction of their new building being completed on time.

with MDS prior to the open day. Additionally, refer to 6.13 Business Visibility Disruption.

No specific mitigation required. Refer to section 6.

No specific mitigation required. Refer to section 6.

92 Albert Street 50. Property Manager (for building owner) Link Alliance Communications lead, SIBD, Traffic and Acoustic meeting with MDS AV and Facilities Coordination.

Business Effects

Want to ensure effects on their key tenant (the Media Design School) are avoided. Refer to feedback above.

Two of the other floors are occupied by offices (Nokia and Regus). The remainder are vacant as the building is to be redeveloped in to a Hotel.

The redevelopment of the building is due to commence around the end of 2020 – start of 2021.

Understand that they cannot do significant works until CRL has passed the building but need to establish what works they can progress in the meantime. Want certainty about what they can expect to happen and when. They have obtained resource consent for the redevelopment and are looking to obtain building consent in Quarter 2 or 3 next year (2020).

Access

Access needs are outlined in MDS comments (above). Additionally, there is a pedestrian access easement through the building in favour of the building behind them. As a result, pedestrian access must be maintained at all times.

Pedestrian access will be maintained.

Ongoing engagement to be led by the Communication and Engagement Team with input from the project manager and SMEs.

Pedestrian access will be maintained.

99 Albert Street 51. AA Link Alliance Communications lead, SIBD and Acoustic meeting with AA National Property Manager.

Business Effects

Key concern is the effects of the works on the retail centre at ground floor. Have experienced a drop in transaction numbers due to the hoardings, canopy removal and general disruption in the area. Did note that now the canopy removal works have

Feedback on signage is noted and will be incorporated into the DRP as practicable.

Auckland Council, Albert Street and Bledisloe House 52. Auckland Council Link Alliance

finished transaction numbers seem to have improved – assume this is due to the increased visibility of the business. Noted hoardings to date –the more signage advertising that the business is still open the better.

Amenity

Noise is an issue as it causes disruption to staff and customers, particularly in the retail centre. It can be difficult to have conversations with customers and disrupts staff working. The offices on the upper floors are not so affected.

Want to understand how Link Alliance will minimise disruption to the business and what the process is when things go wrong. Communication about works is really important – if staff know noise is coming, they can deal with it. Is a schedule available, and could hours be agreed for noisy activities? Also need to know who to contact if an issue requires escalation and for Link Alliance to respond quickly.

Communications lead, SIBD and Acoustic meeting with Auckland Council representative. Noise

Impact of noise on both Albert Street and Bledisloe building a key concern.

Existing [investigation works] which recently occurred on Albert Street had a significant impact on the customer service team at ground floor

Also refer to the mitigation measures set out under 6.15 Business Disruption and 6.13 Business Visibility Disruption.

Refer to CNV DWP.

Ongoing engagement to be led by the Communication and Engagement Team with input from the project manager and SMEs. This is to include updates on the works.

The Communication Manager for Aotea Station attended the meeting and will be a contact point for issues.

Refer to CNV DWP.

(Albert Street building) – appears that noise padding made little to no difference.

Access, Wayfaring

Key concern is maintaining clear pedestrian access routes through works area to other Council buildings in area i.e. Bledisloe building and Town Hall. There is constant staff (as well as customer) foot traffic between AC buildings for meetings etc, including some Councillors who are located in the Albert Street building.

AC pool cars are being relocated from the Bledisloe building to the basement car park (capacity 200 car parks) of Albert Street from December. Staff will therefore need to walk to the Albert Street offices to use a pool car.

Car park entrance/exit on Federal Street – noted that there will be a change in traffic volumes and patterns with location of pool cars, with more regular movements to and from car park.

The Link Alliance will implement the CCP to provide affected parties with updates on the works and to allow them to plan ahead. There will also be ongoing discussions with AC in relation to CRL.

DRP will include wayfaring and other measures to assist pedestrian movement.

Refer to the TAP DWP and comments passed to transport SME.

Pedestrian access to the building

Aotea Centre, 50 Mayoral Drive 54. Regional Facilities Auckland (Property Owner) and Auckland Live (Operator)

meeting with business/office manager.

Maintenance of pedestrian routes through to Queen Street etc for staff and clients also important DRP will include wayfaring and other measures to assist pedestrian movement.

Noise

Meeting rooms and offices located at front of building overlooking Mayoral - concerns re. impact on use of these in particular.

Servicing/Deliveries

Deliveries, couriers etc through main entrance off Mayoral Drive.

Other Comments

Limited understanding of CRL works

Refer to CNV DWP.

Link Alliance will provide the business with details of alternative loading bay locations (if required).

Link Alliance Communications lead, Project Manager for Aotea Station, SIBD and Acoustic experts. Meeting with Regional Facilities Auckland (RFA) and Auckland Live (Operator) regarding current operations and future development of the Aotea Centre and site.

Noted that the building is a historic building. The Link Alliance will implement the CCP to provide the business with more information.

Access

Want to be able to inform users of the building regarding changes to access and traffic, so they can plan for it.

Concerns regarding access the Aotea Centre stage door. Access to the rear of Bledisloe House must remain open – this is their loading space and mobility access for the Aotea Centre.

Refer to the Historic Character DWP.

Pedestrian access to the property will be retained with DRP measures to assist with wayfaring.

Ongoing discussion between Auckland Council, Regional Facilities Auckland and the Link Alliance, including the provision of information regarding transport works.

Lots of school children arrive at the Centre via bus – need to understand how to manage this.

Business Visibility and Wayfaring

Need to ensure that people still come to the area. Ticket sales may be affected if it proves difficult.

Requested signage to ensure wayfaring. Visitors need to be clear on where to go.

Suggested that in addition to Perspex panels in the top sections of hoardings, these should also be included (in some areas) at the bottom so that children can see the works.

Amenity

Noise is absolutely critical for clients booking space at the Aotea Centre. Numerous noise sensitive activities occur in the building including sound checks, rehearsals, performances, conferences etc. Requested notification of when noise works will be occurring.

Refer to mitigation measures set out under 6.15 Business Disruption and 6.13 Business Visibility Disruption.

The Link Alliance will implement the CCP to provide the Council with updates on the works and to allow them to plan ahead.

Feedback on Perspex panels is noted and will be incorporated into the DRP as practicable.

Refer to CNV DWP.

Aotea Centre, 50 Mayoral Drive

55. Regional Facilities Auckland (Property Owner) and Auckland Live (Operator)

Link Alliance Communications lead, Project Manager for Aotea Station, SIBD and Acoustic experts. Meeting with Regional Facilities Auckland (RFA) and Auckland Live (Operator) regarding current operations and future development of the Aotea Centre and site.

Business Effects

Clients book the Centre 2 years in advance. Need to have sufficient information to inform them of the project and assure them that the Centre is still open for events. Requested ongoing updates about the project program, and traffic management.

Access

Want to be able to inform users of the building regarding changes to access and traffic, so they can plan for it.

Concerns regarding access the Aotea Centre stage door. Access to the rear of Bledisloe House must remain open – this is their loading space and mobility access for the Aotea Centre.

Lots of school children arrive at the Centre via bus – need to understand how to manage this.

The Link Alliance will implement the CCP to provide information and updates on the works and to allow them to plan ahead.

Pedestrian access to the property will be retained with DRP measures to assist with wayfaring.

Ongoing discussion between Auckland Council, Regional Facilities Auckland and the Link Alliance, including the provision of information regarding transport works.

Business Visibility and Wayfaring

Need to ensure that people still come to the area. Ticket sales may be affected if it proves difficult.

Requested signage to ensure wayfaring. Visitors need to be clear on where to go.

Suggested that in addition to Perspex panels in the top sections of hoardings, these should also be included (in some areas) at the bottom so that children can see the works.

Amenity

Noise is absolutely critical for clients booking space at the Aotea Centre. Numerous noise sensitive activities occur in the building including sound checks, rehearsals, performances, conferences etc. Requested notification of when noise works will be occurring.

Business Effects

Clients book the Centre 2 years in advance. Need to have sufficient information to inform them of the project and assure them that the Centre is still open for events. Requested ongoing updates about the project program, and traffic management.

Refer to mitigation measures set out under 6.15 Business Disruption and 6.13 Business Visibility Disruption.

Feedback on Perspex panels is noted and will be incorporated into the DRP as practicable.

Refer to CNV DWP.

The Link Alliance will implement the CCP to provide affected parties with updates on the works and to allow them to plan ahead.

The Link Alliance will implement the CCP to provide information and updates on the works and to allow them to plan ahead.

The Civic, 269 –

287 Queen Street

56. Regional Facilities Auckland (Property Owner) and Auckland Live (Operator)

Link Alliance Communications lead, Project Manager for Aotea Station, SIBD and Acoustic experts. Meeting with Regional Facilities Auckland (RFA) and Auckland Live (Operator) regarding current operations at The Civic.

Same concerns as expressed in relation to the Aotea Centre. See comments above.

Note: Feedback from the Stage 1 to 3 SIBD DWP Addendum engagement is also relevant to the Stage 4 & 5 SIBD DWP Addendum. This is contained in the Appendix B of the Stage 1 to 3 SIBD DWP Addendum.

Appendix C Community and Business Liaison Group Feedback, including response to Auckland Council Comments

Table 1: CLG Feedback to Draft SIBD DWP

6.2 Roles and Responsibilities

There doesn't appear to be any role outlined in this table who is responsible for face to face liaison /engagement with the businesses. We would expect this to be a key priority and need for the project - to understand ongoing needs/issues of the local community throughout the duration of the works

We note that there is an identified Development Response Manager position in this matrix- yet unfilled. We have recently been advised that the current Street Response Manager is going to be filling this role but it is not clear as to whether the intention is to recruit for an additional role. We consider that it's critical that there is adequate resource to develop and deliver a Development Response Plan (DRP) and would not view the current allocation of resource (of one FTE) adequate.

Face to face liaison /engagement with the businesses is the responsibility of the Aotea Community Manager with input from SMEs and the project team as required,

Define what ‘ongoing conversations are’, will these be only reactive and instigated by the businesses or proactive? In which case how and how frequently will these interactions occur?

6.8.2 Pedestrian and cyclist Movement and Access

Since the Stage 1 – 3 SIBD DWP Addendum the roles and responsibilities have been updated. In the Link Alliance there is no Street Response Manager, only Development Response Managers for each precinct.

The Development Response Manager will be supported by subject matter experts and the wider Aotea Communications & Engagement team to deliver DR initiatives.

HOTC met with the TAP DWP SMEs at the CLG on the 30/09/2019. Further discussion with HOTC regarding this

Resolved

Ongoing, and needs a process for recording the

Refer to Section 6.4 and Section 9 regarding ongoing

This paragraph seems to suggest that the North/South pedestrian access will be closed at the Wellesley Street/Albert Street intersection as it suggests that "...however east-west pedestrian access will be maintained..." We would be deeply concerned if this is the case as this would have significant impact for businesses. We would like clarification and information on the planned pedestrian crossing movements in the area of the planned intersection closure.

6.9 Public Transport Disruption

We note that that Advisory Signage will be erected one month prior to the works commencing. We ask that the advisory signage includes positive messaging that businesses/the area is open for trading. We note that advisory signage has been erected in the area of the Durham Lane slip lane signalling upcoming closures without any positive message - and we believe this increases perceptions that the area is not open for business.

6.16 Business Disruption

Table 9: "Removal of Hoardings immediately on completion of work". This should be included in the CEMP DWP not just the Development Response Plan.

matter will be led by the Aotea Community Manager with appropriate input from the relevant SMEs and project manager.

outcomes of the ‘further discussion with HOTC’ engagement with HOTC and Reporting.

Also refer to the CCP.

Open for business publicity will be developed and implemented as part of the DRP strategy alongside the Stage 4 and 5 works.

Traffic related signage will be displayed as part of traffic management plan measures will be displayed one month prior to works commencing

The response does not convey whether the signage will be put up in anticipation of the work one month prior. The response has been updated.

The text has been amended as follows:

Hoardings will be required throughout the construction programme for Aotea Station, i.e. beyond Stage 4 and 5 works. However, hoardings will be removed when no longer required if practicable.

Resolved

"Minimise Impediments and changes..." We would like confirmation that the DRP will include 'proactive pedestrian movement planning" as the scope of the DRP.

This is covered by Appendix F: Potential Development Response Measures. This includes:

Wayfinding Signage

AT wayfinding signage will continue to be used throughout the Aotea precinct to safely direct pedestrians around worksites and promote local businesses.

Resolved

11. Monitoring Request that the Weekly Audits carried out by Street Response Manager is included in the CEMP DWP.

On-street Business Directory Map

A hardcopy designed business directory map has been developed and placed in highly visible areas. (note to John – Holly already has the business directory map produced and live in Albert Street)

Weekly audits will be carried out by the Development Response Manager.

Resolved

Appendix D: Information Factsheets and Calling Cards

Aotea Utility Relocation Works – Stages 4 and 5 Factsheet

Managing the Effects of Construction on People and the Environment Factsheet

Calling Cards

Appendix E: Meeting Response Recording Sheet with Questions

CRL C3 – Meeting Response Recording Sheet – SIBD

Person Name Role: Manager /Owner

Address Date /Time

Unit Number

Contact

Building Name Other

Type of business / Property

Operating hours: Monday – Friday: Saturday: Sunday:

We would like to talk to you about managing disruption and social impacts on your business / residential property in relation to:

Access

(including pedestrian, cycle, passenger transport and service/private vehicles)

Servicing and Deliveries / Loading Bays

Any special access and servicing requirements or special needs

Effects on Customers / Staff / Residents

Effects on amenity (e.g. dust, noise, visual appearance, traffic issues)

Business visibility and wayfaring

Any other comments on Social Impacts or Business Disruption:

Appendix F: Range of Development Response Measures

Business Support package

A business support package free of charge which includes twelve months with a Business Mentor from Business Mentors NZ, a 12-month membership with the Auckland Business Chamber and free social media training.

Trader Directory

An online directory promoting businesses to the 1600+ CRL workers expected at peak construction, encouraging them to shop local and to use local services and facilities. Also accessible by Auckland’s wider community. The Trader Directory will be printed and available at all construction sites, handed out to cruise ship passengers and will be promoted using established social media channels. It is free to list local businesses and Link Alliance has received strong interest in the Trader Directory already. Business may register by emailing the City Rail Link at traders@cityraillink.govt.nz

Meet the Neighbours Series

A ‘meet the neighbours’ series which profiles local businesses providing insights into business owners and the challenges and opportunities that exist neighbouring the CRL project. The series is included in our project newsletter ‘CRL Connection’ which is disseminated to more than 4000 people. The profiles are also promoted on our existing social media channels and have been shared by Heart of the City in their e-newsletter also.

Street cleaning and maintenance

A daily cleaning and maintenance service along the entirety of Albert Street works was commissioned. This resulted in a dramatic improvement to amenity along the street. From July 1st , Auckland Council’s street scape programme commenced that includes priority street cleaning along Albert Street and its intersections.

Business advertising

Link Alliance has worked with businesses to include their advertising where possible on hoarding structures. Additional temporary signage has also been created to help further emphasise that these businesses are open.

Additional Wayfinding

Link Alliance will display wayfinding signage at key points to help pedestrians navigate their way through diversions.

On-street Business Directory Map

A hardcopy designed business directory map is being developed to be placed in highly visible areas at key entrance points to Albert Street to help people understand what businesses are located along Albert Street. This will also assist in helping people find where businesses are located amongst the works.

Albert Street Eats

Albert St Eats is a campaign created to showcase the great eateries along Albert Street. This promotion will use the Albert Street Eats Facebook page and will be linked to CRL’s Trader Directory.

The campaign will be launched in August during Restaurant Month to leverage promotion through that campaign.

Activations and events

Working with our partners to leverage key events and festivals and promotional opportunities. As well as this Link Alliance will implement activation opportunities along the corridor. Link Alliance also undertakes a number of tours along the project corridor each month.

Business information session

An opportunity for businesses to talk to the project team about the up and coming works and the DRP.

Affected Community Involvement

The Link Alliance will identify opportunities for HOTC and the affected community to be consulted on and to make decisions in regards to the DRP, and it will continue to support community information session.

Appendix G: Approved Social Impact and Business Disruption Delivery Work Plan

Document control record

Document prepared by:

Newmarket

Newmarket Auckland 1149

524

A person using Aurecon documents or data accepts the risk of:

a) Using the documents or data in electronic form without requesting and checking them for accuracy against the original hard copy version.

b) Using the documents or data for any purpose not agreed to in writing by Aurecon

Approval Author

Name Louise Strogen

Appendices

Appendix

Appendix

Glossary of Terminology

The following terms have been used throughout the document and are listed below for reference.

Term

Meaning

AEE Assessment of Environmental Effects

AQ DWP Air Quality Management Plan

A2N Aotea Station to North Auckland Line

AT Auckland Transport

CCP Communication and Consultation Plan

CEMP Construction Environmental Management Plan

CBLG Community Business Liaison Group

CPTED Crime Prevention through Environmental Design

CNV DWP Construction Noise and Vibration Delivery Work Plan

CRL City Rail Link

CRLL City Rail Link Limited

CSA Construction Support Area

DWP Delivery Work Plan

ESC Erosion and Sediment Control

IPR Independent Peer Review

NAL North Auckland Rail Line

NoR Notices of Requirement

SIA Social Impact Assessment

SIBD DWP

SSCNVMP

TAP DWP

Social Impact and Business Disruption Delivery Work Plan

Site Specific Construction Noise and Vibration Management Plan

Transport Access and Parking Delivery Work Plan

TMP Traffic Management Plan

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1 Introduction

1.1 City Rail Link

The City Rail Link (CRL) project comprises the construction, operation and maintenance of a 3.4 km underground passenger railway, running between Britomart Station and the North Auckland Rail Line (NAL) in the vicinity of Mt Eden Station.

The works relating to this Social Impact and Business Disruption Delivery Works Plan (DWP) constitute part of the enabling work for CRL. The works involve temporary building canopy removal or cut-back and underground utility relocation works along the western side of Albert Street between Wellesley Street to Victoria Street West.

This DWP has been prepared by Aurecon New Zealand Limited (Aurecon) It forms part of the Construction Environmental Management Plan (CEMP) for the Project as one of the environmental management tools to control and mitigate potential adverse social effects associated with the Project’s construction. The DWP outlines specific measures for the affected community (directly affected parties and parties by proximity). Cross reference to other Delivery Work Plans which outline mitigation measures for issues such as dust, noise, traffic, access and parking is provided

This report follows the recommended structure and content of the draft outline Social Impact and Business Disruption Delivery Work Plan provided during the CRL Notice of Requirement hearing1

1.2 Overview of Project Works

It is proposed to undertake early works in advance of the main construction of Aotea Station (Construction Contract C3). The early works will be undertaken under CRL Construction Contracts C2.1 and C2.2 and involves the removal or cut back of building canopies and the relocation of underground utilities along the western side of Albert Street from Wellesley Street to Victoria Street West. The canopies will be reinstated following completion of the Aotea Station construction, under Contract C3.

The works are required to be undertaken in advance of construction of Aotea Station. Given the dimensions of the station, the pile walls will clash with existing significant building canopies and utilities that support the functioning of the existing properties. These clashes need to be removed in order to construct Aotea Station.

As the early works lie within the CRL Project footprint, it is considered that they are authorised by the City Rail Link (CRL) 1714 (Designation 12) and the Aotea Station to North Auckland Line (A2N) resource consents3

This DWP has been prepared to meet Conditions 61.1 to 61.8 of Designation 1714.

An Outline Plan will authorise the district use elements of these works. The A2N consents authorise the regional consenting elements of these works.

1 Attachment A to Amelia Joan Linzey’s Statement of Evidence

2 CRL Designation 1714 is comprised of six individual NoR’s, referred to individually as Designations 1-6.

3 R/LUC/2016/1890, R/REG/2016/1892, R/REG/2016/1895, R/REG/2016/1896, REG/2016/1897, R/REG/2016/1898, R/REG/2016/1899, R/REG/2016/1900 and R/REG/2016/2038.

1.3 Objective of the Social Impact and Business Disruption Delivery Work Plan

The objective of this DWP is to describe the measures which will be undertaken to avoid, remedy or mitigate the adverse effects of the Project arising from disruption to businesses, residents and community so far as reasonably practicable.

CRLL acknowledges the success of this enabling works Project will set a benchmark for the forthcoming CRL Aotea Station construction in the area. CRLL will endeavour to ensure that the surrounding community and wider general public are actively engaged with to ensure successful delivery.

This DWP identifies mitigation measures that will be undertaken with regards to the following potential adverse social impact and business disruption effects:

 Disruption to access

 Disruption effects that result or are likely to result in the loss of customers to businesses as a result of construction activities

 Loss of amenity for residents and businesses as a result of construction activities

 Disturbance to affected parties (i.e. noise and vibration, traffic/access, dust).

As required under Designation Condition 61.6, the DWP will be implemented throughout the entire construction period and for up to 12 months following the completion of the Project if required. It will be the primary tool for the Project’s management of social impact and business disruption

An Independent Peer Review (IPR) has been completed prior to submission to Auckland Council, in compliance with designation conditions 61.7.

With respect to the requirements of Designation Condition 61.8, an annual report will be prepared by City Rail Link Limited (CRLL) on the identification, monitoring, evaluation and management of the effects outlined in the DWP and supported by a summary of matters raised by the community and responses and actions undertaken.

A Project Communication and Consultation Plan (CCP) has been prepared for the Project (Appendix J) of the Project CEMP). This DWP should be read in conjunction with the CCP. The CCP is an integral part of the relationship process for the Project’s stakeholder groups, ensuring positive engagement and support is maintained throughout the works. This will be achieved by minimising disruption, ensuring the public and affected communities are well informed, involved in the process, feel safe, and that feedback, queries and complaints are responded to within the allocated timeframes.

This DWP has been prepared in consultation with the affected community (the directly affected parties and affected in proximity parties) consisting of business owners and operators as well as residents located on Albert Street from Wellesley Street to Victoria Street West Provided at Appendix A is an Engagement Plan confirming the directly affected and affected in proximity parties.

A Community Business Liaison Group (CBLG) has been convened for the purposes of the Project including the review of draft DWPs and the CEMP The input of the CBLG on this draft DWP has been obtained4 The DWP has also been informed by discussions with Heart of the City representatives and with the CRL Street Response Manager.

A record of consultation with the affected community is provided in Section 4 while the feedback of the CBLG and IPR is included in Appendix B

4 DWP reported to the Project CLG on 12 September 2017.

1.4 CRL Condition Requirements

Table 1-1 outlines the relevant CRL designation conditions and how these are addressed within the DWP.

61.1 The Requiring Authority shall prepare a Social Impact and Business Disruption DWP. The objective of the Social Impact and Business Disruption DWP is to avoid, remedy or mitigate the adverse effects arising from disruption to businesses, residents and community services/facilities so far as reasonably practicable.

61.2 To achieve this objective the Requiring Authority shall engage a suitably qualified specialist(s) to prepare a Social Impact and Business Disruption DWP to address the following specific issues:

a) How disruption to access (including pedestrian, cycle, passenger transport and service/private vehicles) for residents, community services and businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated;

b) How the disruption effects that result or are likely to result in the loss of customers to businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated;

c) How the loss and/or relocation of community facilities and the loss or change to catchments associated with these facilities as a result of the property acquisition process particularly to the Chinese Community Centre and Life Centre Church and the temporary loss of car parking at Hopetoun Alpha will be mitigated; and

d) How loss of amenity for residents, community services and businesses as a result of construction activities will be or has been mitigated through the CEMP and other DWPs.

61.3 The Social Impact and Business Disruption DWP shall be prepared in consultation with the community, community facility operators, business owners, affected parties and affected in proximity parties to:

a) Understand client and visitor behaviour and requirements and operational requirements of community facilities and businesses;

b) Identify the scale of disruption and adverse effects likely to result to businesses, residents and community services/facilities as a result of construction of the City Rail Link;

c) Assess access and servicing requirements and in particular any special needs of residents, community facilities and businesses; and 4.3

d) To develop methods to address matters outlined in (b) and (c) above, including:

i. The measures to maximise opportunities for pedestrian and service access to businesses, residents and social services/facilities that will be maintained during construction, within the practical requirements of the Transport, Access and Parking conditions (Conditions 25 to 30) and the Transport, Access and Parking DWP;

ii. The measures to mitigate potential severance and loss of business visibility issues by way-finding and supporting signage for pedestrian detours required during construction;

iii. The measures to promote a safe environment, taking a crime prevention through environmental design approach;

iv. Other measures to assist businesses and social services/facilities to maintain client/customer accessibility, including but not limited to client/customer information on temporary parking or parking options for access;

v. Other measures to assist residents, businesses and social services/facilities to provide for service delivery requirements;

vi. The process (if any) for re-establishment and promotion of normal business operation following construction;

vii. If appropriate and reasonable, requirements for temporary relocation during construction and/or assistance for relocation (including information to communities using these services and facilities to advise of relocations); and

viii. The measures to remedy and mitigate the disruption impacts to the community as a result of any closure and/or relocation of community services and facilities required by the Project.

61.4 The Social Impact and Business Disruption DWP shall include:

N/a in this case

N/a in this case

N/a in this case

a) A summary of the findings and recommendations of the Social Impact Assessment report (2013); 3

b) A record of the consultation undertaken with the community including specific access and operational requirements of individual businesses and residents including, if relevant, consultation on the necessity for, and the feasibility of, options and requirements for temporary relocation during construction and/or assistance for relocation); 4

c) An implementation plan of the methods to mitigate the disruption effects (as developed in 61.3 above);

d) Reference to any site/business specific mitigation plans that exist (though these may not be included in the DWP);

e) Cross reference to detail on how the CEMP and DWPs have responded to the issues of resident, business and social service/facility accessibility and amenity;

f) Details of on-going consultation with the local community through the Community Liaison Groups to provide updates and information relating to the timing for project works and acquisition;

g) Details of best endeavours steps undertaken with regard to acquisition and/or relocation of the Chinese Community Centre and Life Centre Church under the Public Works Act 1981; and

h) The process for resolution of any disputes or complaints in relation to the management / mitigation of social impacts (including business disruption impacts).

61.5 In relation to the site at 32 Normanby Road, the Requiring Authority shall consult with sub-lessees in the presence of the landowner and head lessee when developing site/business specific mitigation plans, unless the sub-lessee(s) request otherwise.

61.6 The Social Impact and Business Disruption DWP shall be implemented and complied with for the duration of the construction of the City Rail Link and for up to 12 months following the completion of the Project if required.

61.7 Suitably qualified independent specialists for the social impact and business disruption mitigation (whose appointment shall be agreed by the Council) shall peer review the Social Impact and Business Disruption DWP pursuant to Condition 11.

61.8 The Requiring Authority shall prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP together with a summary of matters raised by the community, and how these have been responded to. The report shall be presented to the Community Liaison Groups.

N/a to Project area

Construction Noise and Vibration (CNV) DWP

N/a to Project area

1.5 SIDB DWP Author

This SIDB DWP has been prepared by Louise Strogen from Aurecon. She has over 20 years’ experience in environmental planning, social impact assessment and consultation. She is a member of the International Association of Public Participation (IAP2) and the New Zealand Association for Impact Assessment (NZIAI). Her SIA experience in New Zealand includes preparing the Social Impact Assessment for the Britomart Station Notice of Requirement (2015) and undertaking the assessment of social effects for a range of NZ Transport Agency project’s such as the Northern Corridor Improvements Project (2016/17) and the Southern Corridor Improvements Project (2014/15).

1.6 Roles and Responsibilities

The key personnel responsible for the delivery of this DWP are identified in Table 1-2. However, all site personnel including subcontractors are responsible for following the requirements of this DWP.

Table 1-2 Project Roles and Responsibilities

Role Name Contact details (phone & email)

Connectus Stakeholder and Communications Manager –Contractor Alan HowardSmith

alan.howardsmith@hawkins.co.nz Mob: 021 361 158

Responsibilities

o The main and readily accessible point of contact for persons affected by the Project in addition to the 24-hour complaints service.

o Inform the community of project progress and likely commencement of construction works and programme.

o Liaise fortnightly with the Project affected community.

o Manage stakeholder enquiries and working with relevant persons in the team to resolve complaints.

o Immediately report high risk issues to the CRL Project Manager and the CRL Communications Manager.

o Report weekly to CRL Project Manager and the Communications Manager on all key community relations and stakeholder management issues.

o Work with the CRL Communications Manager to manage and track stakeholder relations and risks

o Assist the CRL Communications team as requested with:

o stakeholders communications;

o delivering communications activity; and

o media enquiries.

o Provide communications collateral and strategic advice to the Connectus Construction Manager on critical stakeholder engagement, communications and relationship building.

Role Name

Connectus Construction Manager –Contractor

Contact details (phone & email)

TBC TBC

Responsibilities

o Assist the Contractor’s Construction Manager in the briefing of site personnel with respect to - the mandatory site inductions regarding the standards and requirements for community relations;

- the protocols to follow if they are approached by a member of the public or the media; and

- behaviour protocols in and around the construction site boundaries.

o Construction delivery.

o Adherence to the CEMP and delivery work plans (including this DWP) of site personnel.

o Building trust in the team’s capabilities by personally leading the process and providing expertise in specialist areas. Alerting the Stakeholder and Communications Manager to stakeholder groups, individuals or issues that need attention.

o Providing technical information and project progress/milestone information to CRLL for briefings and CLG meetings.

o Leading the response to issues management and crisis management.

o Ensuring that subcontractors adhere to the Project communication protocols and procedures.

Role Name

Connectus Project Environmental and Sustainability Manager –Contractor John Surphlis

Contact details (phone & email)

John.Surphis@mcdgroup.co m

Mob: 021 723 589

Responsibilities

o Key contact for compliance monitoring.

o Inspections, auditing and checking of environmental management practices and procedures.

o On-site compliance with consent conditions, delivery work plans, other requirements and tracking compliance information.

o Attendance at compliance meetings with Auckland Council Compliance and Monitoring Officers.

o Report to CRLL changes to construction techniques or natural environmental changes which require alterations to delivery work plans, existing consents or new resource consents.

o Prepare, review and update of CEMP and relevant sub plans.

o Facilitate and oversee environmental monitoring.

o Update and maintain the environmental portion of the Project Risk Register.

o Training of all staff including subcontractors.

CRLL Project Manager Dave Brierley

Dave.Brierley@cityraillink.go vt.nz

Mob: 027 553 9359

CRLL Construction Manager Lucas Nikkel

CRLL Construction Safety Manager Mark Durham

lucas.n@stellarprojects.co.nz Mob: 021 824 576

o Performance oversight of Construction

o Coordinate different CRLL (client) work streams to provide quality and timely client inputs and decisions

o Liaise fortnightly with the Project affected community regarding project progress and scheduled works in conjunction with the Construction Manager.

o Managing the performance of the Contractor.

o Responsible for Contractor’s adherence to delivery works plans.

o Health and Safety regime for the CRL enabling works.

o Being informed of all incidents, according to severity and time scales as outlined in the Health and Safety Plan for Connectus

o Reporting to the AT Rail Systems and Safety Assurance Manager.

CRLL Consents Manager Richard Jenkins

richard.jenkins@cityraillink.g ovt.nz

Mob: 021 870 124

o Main point of contact for implementation of, and compliance with CRL designation and resource consent conditions.

Role Name

Contact details (phone & email)

CRLL Communications Manager Carol Greensmith carol.greensmith@cityraillink. govt.nz

DDI: 09 4474194

Mob: 021 569211

Responsibilities

o Manager of CRL Communications for CRL and responsible for communicating key aspects of Project to stakeholders, affected parties and general public.

o Provide communications collateral and strategic advice to the CRL Project Director on critical stakeholder engagement, communications and relationship building.

o Manages CRL Communications Strategy and is point of contact for CRL

o Manages CBLGs for Project.

o Manages CRLL’s online presence, specifically the CRLL website

CRLL Street Response Manager Catherine Edmeades catherine.edmeades@cityraill ink.govt.nz

Mob: 021 235 0809

o Manages CRL street response measures including street cleaning, graffiti removal

o Co-ordinates Albert Street Business Promotion events

o Co-ordinates CRL Business Support Programme (Business Pac).

o Proactively identifying opportunities to mitigate impact on businesses.

2 Project Description

2.1 Description of Works

The proposed works (the Project) are early/enabling works in advance of the main construction of Aotea Station. They consist of two elements on the western side of Albert Street from Wellesley Street to Victoria Street West, being:

 Removal or cut back of building canopies

 Relocation of underground utilities

Figure 3 -1 below shows the location of the canopy works and utilities trenching.

Figure 1-1 Location of utilities relocation trench on the western side of Albert Street between Wellesley Street and Victoria Street West

The construction work will require the closure of two lanes of traffic on the west side of Albert Street, from Wellesley Street to Victoria Street, for the duration of the works. Re-routing of buses and relocation of the bus stops away from this section of Albert Street is scheduled to take effect from 8th January 2018 and will be reinstated after the main works. Footpath diversions will also be required to enable the works and for the health and safety of the community.

2.1.1

Canopy Removal or Cut back

The underground Aotea Station will occupy the full width of Albert Street, with only 2.5m in places between the piled station wall and the existing buildings. Consequently, the construction of the piled wall will require the temporary removal of the existing canopies from the AA (99 Albert Street), SkyCity (109-125 Albert Street) buildings, as well as the cutback of the existing canopy to the Manhattan Apartment (103-107 Albert Street) and the Auckland Council (135 Albert Street) buildings The building canopies will be reinstated upon completion of the CRL main works under Contract C3

2.1.2

Utilities Exposure and Relocation

A network of buried utility services (pipes, ducts and cables) is located under Albert Street. This network will need to be permanently diverted to enable construction of Aotea Station. These utility services will be relocated into a shared services trench approximately 4.0m in depth by 1.5m in width, located in the space between the new station wall and the existing buildings.

2.2 Summary of Construction Methodology

The Project is programmed for 15 months, commencing in January 2018. Canopy dismantling is proposed in four stages over a 20-week period The utilities works will be undertaken once the canopies have been removed and span a 40-week period.

The construction methodology focusses on minimising disruption to vehicle and pedestrian access, minimising disruption and outages to services and providing advanced notice of works through public information and consultation with directly affected and in proximity parties.

2.2.1 Canopy Removal or Cut Back

Above ground construction works will commence with the removal of the canopy at the AA building, then the cut back of the canopy at the Manhattan Apartments building, removal of the canopy and the glazed spa entrance at SkyCity and cut-back of the canopy at the Auckland Council building.

The canopy removal works, specifically the extent of dismantling / removal, will be different for each building reflecting the age and construction of the building/canopy. There are, however, common methodologies that will apply to each stage, and similar tools and techniques will be used throughout The indicative sequence for the canopy removal phase is summarised in Table 2-1 as follows:

Table 2-1 Indicative canopy removal sequence

Activity

Set up and prepare site, install temporary traffic management (TTM), and erosion and sediment control (ESC) provisions

Install pedestrian pathways:

o For AA and Manhattan buildings – via existing undercroft

o For SkyCity and Auckland Council buildings – Container walkways

Provide pedestrian access to affected building entrances.

Provide vehicle access to Manhattan and SkyCity car parks

Terminate all power supplies to and relocate any and all plant, equipment and signage currently located on those parts of the canopy to be removed.

Erect scaffold, dismantle and remove building canopy.

o Remove glazing/panel/roof sections

o Remove roof/secondary supports between main support beams

o Remove primary support beams

Trucks, signage, cones, mobile crane, excavator, containers, barriers, hoardings

Scaffold, gas welder / cutting torch, cherry picker, mobile crane, trucks

8 weeks, for each building

Install weatherproof flashing to building façade and make good. Scaffold, trucks, cherry picker, mobile crane, hand tools 2 weeks, for each building

Total Approximately

2.2.2 Utilities Exposure and Relocation

Once canopies have been removed or sufficiently cut-back, below ground works will commence with excavation of the shared utility services trench.

The trench will be excavated in two stages; the first stage to 1.5m depth, around existing cable services; the second stage to approximately 4m depth, for installation of new stormwater and wastewater mains.

The trench will also be backfilled in two discrete stages; the first stage to backfill over the new pipes to approximately 1.5m below ground level; the second stage to backfill around the new ducts and cables to the surface.

After the first stage of backfilling, the new stormwater and wastewater mains will be tested, then individual property connections (branches) installed, allowing installation of the water supply main. The water main will be tested and then connected to the individual properties.

Cable ducts for power and telecommunications cables are then laid in the trench, and the trench is then backfilled to the surface. Cable joint pits are then excavated, cables pulled through the ducts, and cable cutovers and connected to individual properties. This section of the work includes power and communications outages, which will be planned and coordinated with building occupants, to minimise disruption.

Abandoned or redundant services will then be removed from the station wall piling line.

Following re-connection and testing of all relocated services, the footpath will be reinstated, all temporary hoardings and traffic management removed, and the site left clean and tidy in its normal condition (minus the building canopies).

The equipment listed in Table 2-2 below will be supplemented by hand tools, ladders and hand-held power tools.

Table 2-2 Indicative utilities exposure and relocation sequence

Activity

Mark out proposed footprint of trench section (up to 50m length). Identify and locate existing services on surface. Place temporary noise mats on fencing

Saw cut and remove existing pavement (pavement is primarily asphalt surfacing, with isolated granite tile inserts).

This would be done in brief periods progressively along the trench and isolated with noise mats

Expose and support existing services to 1.5m depth– maintain all vehicle and pedestrian access with temporary crossings.

This would be done in brief periods progressively along the trench.

Excavate trench to maximum 4m depth, using mini excavator, carefully working around struts and services. Provide temporary strutting & shoring to trench sides, with timbers or trench shield, as appropriate.

Lay pipe bedding and install new wastewater and stormwater pipes, connect to downstream discharge points.

Trucks, Hand held service locator 2 weeks

Concrete saw, handheld concrete breaker – only where necessary, excavator, trucks

2 - 3 weeks, for the overall length of the trench; 2 – 3 days in front of each building

HydroVac and normal excavator, trucks 6 weeks

Generally using mini excavator. Truck mounted crane, excavator, trench shields, HydroVac 3 weeks

Excavator, plate compactor, truck mounted or mobile crane

4 - 6 weeks

Backfill approximately half trench depth

Lay new power and communication ducts, place and compact trench backfill where possible.

Excavation for draw pits and joint bays and connection points to be left open.

Draw cables through new ducts (where required) and cut-over live mains. Place and compact remaining sections of trench backfill

2.3 Construction Hours

excavator, plate compactor (no vibrating rollers)

Normal construction hours are Monday to Saturday, 0700 – 1900 hours.

2.4 Construction Workforce

The total Project workforce will vary through the work stages, but may peak at approximately 40 to 60 staff. Additional subcontractor workforce such as traffic management and utilities staff will attend the site intermittently.

Only critical construction related workforce parking will be provided at the site, and workers will need to either park within public parking buildings or travel via other modes. Project vehicle access will be restricted to plant and material delivery, spoil removal and service vehicles.

3 CRL NoR Social Impact Assessment

3.1 Summary of Social Impact Assessment

An assessment of social effects5 was prepared as one of the suite of technical reports to inform the assessment of environmental effects (AEE) to support the Notices of Requirement (NoR) for the CRL designations. The purpose of this NoR Social Impact Assessment (SIA) was to provide an assessment of the likely social consequences (benefits and dis-benefits) that may arise as a result of the CRL Project.

The NoR SIA was informed by a literature review, a policy context review, and feedback from the community and stakeholder consultation process undertaken by Auckland Transport (AT) including that carried out previously by KiwiRail and the Auckland Regional Transport Authority

A review of other technical assessments prepared to support the CRL AEE (e.g. noise and vibration, air quality, traffic and transport) relevant to potential social impacts was also undertaken

The NoR SIA identified four potential areas of adverse social effect arising from the construction of the CRL:

 That the loss or disturbance of community facilities and social services as a result of the proposed works could disrupt people’s way of life and community cohesion

 That severance between communities, facilities, residents and businesses, particularly during construction, could impact on people’s way of life and community cohesion

 That the physical impacts of construction works could impact on people’s health and wellbeing (e.g. as a result of nuisance or disturbance from construction noise, vibration or other discharges, or from the uncertainty/frustration arising from changes in accessibility for people living and working in the areas affected by construction activity)

 That there are impacts on individual tenants and landowners, resulting from issues associated with property purchase, relocation and/or displacement.

The NoR SIA, through social profiles and site visits, identified the social environment within which the CRL would be constructed and the operated. It had particular regard to the existing transport network and also the demographic cross-section of inner-city Auckland.

The NoR SIA characterised the land uses adjoining and within the CRL designation footprint as follows: commercial and office buildings; apartments and visitor accommodation; warehouses and storage facilities; entertainment centres and restaurants; civic buildings and community centres; and residential accommodation.

The Project works area is located within CRL Designation 1714, (designation 1) area of the CRL designation and the SIA noted that the most commonly occurring land use was retail, with commercial accommodation and ‘Other’ (such as car parks, and open space areas) also identified within this area. This variety of uses is not unsurprising considering the location of the CRL designation footprint. With respect to the Project works area, it is important to note the level of tourist accommodation present (Crowne Plaza, SkyCity Grand Hotel, Econolodge and Surf’n’Snow Backpackers).

5 Crack, C. and Linzey, A (2013). City Rail Link Notice of Requirement: Social Impact Assessment. Prepared for Auckland Transport as part of the CRL Notice of Requirement.

The NoR SIA did not identify any key land uses or community facilities within or adjoining the CRL designation within the Project works subject to this DWP. For the CRL Project as a whole, those nearest to the Project works area consist of

 Proudmouth Dentistry6 (85 Albert Street)

 280 Medical Limited (280 Queen Street)

 Media Design School (92 Albert Street).

 St Matthews in the City (187 Federal Street)

With respect to social benefits, the NoR SIA considered that once operational, the CRL Project would facilitate a modal choice change from private car to public transport use with a decrease in road congestion as well as providing the opportunity to stimulate economic development and the regeneration of the city centre area which would enhance community well-being.

The NoR SIA concluded that the majority of actual or potential adverse effects associated with the CRL Project would occur during the period up to7 and during surface construction works being undertaken. Effects associated with construction were:

 Potential impacts on people’s well-being particularly during construction as a result of physical environment effects, such as noise and vibration

 Potential disruption to people’s way of life and community cohesion by works affecting access and the presence of physical barriers

 Potential visual impact leading to perception of severance and inaccessibility and reduced safety

 Health effects as a result of construction dust.

The NoR SIA considered that the most effective method for mitigating the adverse effects of the Project is regular and ongoing communication and liaison with those affected parties to provide certainty (where able).

6 Now trading as Lumino the Dentist, Proudmouth, Auckland

7 This includes enabling or early works, such as that proposed under this programme of works

4 Consultation and Engagement

4.1 Introduction

This DWP has been prepared through engagement and consultation with the community (business and residential) located within and immediately adjacent or close to the Project area in order to understand how the works may potentially disrupt residents and individual businesses/services (staff and customers) as well as any specific access requirements

The consultation process was progressed as summarised in Table 4-1. Table 4-1 Engagement Plan

Task Activity

1. Confirm properties that will potentially be affected by construction works

o A review of aerial photographs and street view against the proposed works area

o A site visit to the proposed works area to confirm properties (residents and businesses) directly affected and affected by proximity

o Review public submissions on the NoR to see who made comment from the Project area

o Compile a list of directly affected and affected by proximity properties and map them.

o Confirm property ownership via LINZ Quick Map service.

2. Liaise with the CRL Communications Manager

3. Engagement Programme

4. Review of other DWPs

5. Consultation on draft DWP

o Clarification of existing relationships with property owners and occupiers

o Review of previous communications and agreements

o Compile contact database based on information gathered from Tasks 1 and 2

o Feedback questionnaire developed

o Email sent to database requesting meeting

o Attendance at meetings

o Feedback documented

o Review draft DWPs prepared and any notes from meetings with parties:

o Noise and Vibration

o Transport, Access and Parking.

o Community and Business Liaison Group

o All parties on Project database

All engagement meetings were attended by the author of this DWP, the CRL Project Manager for the works (Dave Brierley) and Fritha Witton, the CRL Planning Lead or another representative from the CRL planning team.

4.2 Establishing an Affected Area

The approach taken by this DWP was to profile and scope the works area with a property search and site visit, a review of technical assessments that had been prepared for the CRL NoR; relevant consultation and feedback received to date (including public submissions on the NoR) from properties within the Project area, and the output of other DWP workstreams.

Considering the social context and key potential social effects associated with the Project (supported through the assessments undertaken as part of the other DWPs and Management Plans, in particular the TAP DWP and CNV DWP), the scope of this DWP has been refined to those properties immediately affected by and ‘in proximity’ of the works. The output from this work, was an Engagement Map provided at Appendix A, which identified:

 Directly affected parties.

 Affected parties by proximity

 Neighbouring uses and activities

This has been used as the basis for the necessary engagement associated with the preparation of this DWP. These collectively are termed the Project Community in this DWP. While not a directly affected party or affected party by proximity, consultation with Heart of the City representatives has taken place to gauge impact and the need for mitigation for the wider central city community who use Albert Street and have access to other parts of the city.

4.3 The Project’s Affected Area and Community

Table 4-2 identifies owners and occupiers likely to be affected by the Project construction works.

Table 4-2 Likely Affected Parties

Surf n’ Snow Backpackers; Thirsty Liquor; City Photo; Unichem – Victoria Pharmacy

Address Property Use

112 Albert Street Other Carpark

120 – 130 Albert Street Crowne Plaza Commercial Office, Hotel

37 Albert Street Econo Lodge Commercial Hotel

51 – 61 Victoria Street West Commercial

44 Victoria Street West Commercial

Property Owner/ Manager Occupier

NDG Asia Pacific (NZ) Limited

Wilson Parking; Sky screamers (NDG bungy)

Colwall Property Investment Limited

Crowne Plaza Hotel, BDO, Atrium Carpark, Sierra Café, Huawei, Flysolomons, SAS, Malaysia, Randstad, Parker Bridge, Mega, Garuda Indonesia, CNZ Group, Philippine Airlines

City Central Hotel Limited

City Construction Ltd

Mai Thai Restaurant; Roma Blooms Florist; Digital and Film Services

Ching- Hsiang Liu and Fu-Mei Liu

Subway, Fuga Bar and Restaurant

To ensure a collaborative approach to the development of this DWP, a draft was presented to the Project CBLG which consists of affected parties Any comments/feedback received from the CBLG are documented in Appendix B. Matters have either been incorporated into the DWP or a written justification provided as to why the CBLG comments were not included. Ongoing updates and information relating to the Project will be provided via at least three-monthly CBLG meetings that are scheduled throughout the duration of the Project. A CBLG will take place, at least 4 weeks prior to Project works commencing, to confirm the start date and site establishment.

4.4 Engagement with Affected Parties

The purpose of the engagement programme was twofold.

First, was to establish relations between the Project community and the CRL Project Manager on which to build throughout the works, as the CRL Project Manager will be the figure of continuity from this pre-implementation stage through the construction phase to works completion.

Secondly, it was to obtain feedback from affected parties on the matters identified in CRL designation condition 61.3, i.e. the type and scale of disruption, specific access and servicing requirements, and client and visitor behaviour and requirements.

To ensure a level of consistency from the engagement interviews, a series of questions were asked:

 What are your business hours of operation?

 How many customers need daily access to your business?

 How many staff need daily access to your business?

 Which entrance do they use?

 How many other businesses need daily access to your building entrances?

 How many private vehicles do you estimate need daily access to your parking entrances?

 How many service vehicles need daily access to your freight parking areas?

 Where are your freight parking areas?

 How many bicycles need daily access to your building/business?

 Who might regularly need building access afterhours – e.g. security firms and cleaners?

 Are you planning a major fit out or alterations to your buildings during the programme of works?

 Where are your fire exits and assembly areas?

The intent of the questionnaire approach was to gather information on how properties or parts thereof are currently used and any specific issues that may arise as a consequence of the Project. These conversations provided a means by which to confirm whether the potential social impacts identified in the NoR SIA are still valid in the current social environment, and for the current Project.

Engagement meetings were not limited to the questionnaire list with these generating discussion on a range of matters including site specific issues and feedback on the effects from the C2 contract works currently being undertaken. The key issues raised by the affected parties in response to the questions are detailed in Table 4-3

In addition, reference has been made to feedback received from businesses in the area of the current CRL project works (Victoria Street West Stormwater Upgrade) received through the Heart of the City Construction Survey 2017 Some key extracts are presented in Figure 4 -1

Figure 4 -1 Feedback from local businesses in area of current CRL works

Table 4-3 Key Issues from Engagement Meetings

Property/Organisation Affected Party Key Points Raised

Mai Thai Restaurant Interview with business owners and advertising adviser.

o Concerned about business viability. People are avoiding Albert Street due to the construction works, especially in the evenings. It is not a safe environment.

o Hoardings and works areas not well maintained. People are avoiding Albert Street due to the construction works.

o The current CRL works have had a significant negative impact on both the Mai Thai Restaurant and their other outlet (Grasshopper Restaurant) at the Stamford Plaza. Patronage has dropped significantly.

o Concerned about visibility of business when hoardings are installed.

Mitigation to address concerns

o Messaging to the effect that local businesses are operating as usual will be provided via a number of media methods. Refer to Section 5.9.

o Wayfinding measures will be utilised to guide members of the public to the premises. Refer to Section 5.9.

o Quality of the environment to be managed to maintain use and vibrancy of street. Refer to Sections 5.7 and 5.8.

o The current works on Victoria Street West have removed the on street loading area outside the Restaurant. This is impacting on deliveries, as there is no alternative space in the vicinity.

o They have found the level of engagement and notice of works associated with current CRL works on Albert Street (Grasshopper Restaurant at the Stamford Plaza.) to be poor. More engagement is required.

o Concerns regarding removal of on street carparks in the vicinity of the Mai Thai Restaurant (specifically on Kingston Street at District Court)

o Advertising space for affected businesses on the construction hoardings and fencing will be provided. Refer to Section 5.9.

o Retail spend data will be collected prior to and during construction which will enable CRLL to determine whether businesses are being negatively impacted by the construction work.

o The Project works will not commence until the Victoria Street West project is complete (anticipated end of December 2017.) Loading area is to be reinstated.

o Regular engagement concerning the Project will take place with the Project community. Refer to Section 5.2, 5.3 and 5.5.

o Noted on street parking cannot be guaranteed for business or public use.

Property/Organisation Affected Party

Key Points Raised

o Will the bus stop near Mai Thai, on Victoria Street West, be reinstated.

Mitigation to address concerns

o This is an Auckland Transport decision. CRLL cannot confirm this. However, the Project works will not commence until the Victoria Street West project is complete (anticipated end of December 2017.)

Roma Bloom Florist Interview with business owner

o Concerned about visibility of business when hoardings are installed.

o Potential impact from noise and dust.

o Advertising space for affected businesses on the construction hoardings and fencing will be provided. Refer to Section 5.9.

o Retail spend data will be collected prior to and during construction which will enable CRLL to determine whether businesses are being negatively impacted by the construction work.

o Air Quality and Noise and Vibration will be monitored and mitigated. Refer to Sections 5.3 and 5.6 of this DWP, section 3 of the AQ DWP and section 5 of the CNV DWP.

o The Air Quality technical specialist for the Project has confirmed that, given the relatively small dimensions of the trench the dust mitigation strategies outlined in the AQ DWP are expected to effectively mitigate against dust effects outside the construction site.

Department of Internal Affairs Interview with Corporate Services Coordinator.

o Servicing access generally to the rear of the building, rather than from Albert Street.

o Pedestrian access to the building needs to be maintained for staff and customers. Potential impact to public services (visa, passport, certificates and civic ceremonies).

o Noted. This will not be directly affected by the Project.

o Existing pedestrian access from footpath along Albert Street outside this building will be maintained at all times. Refer Section 5.4 and the TAP DWP.

o Additionally, wayfinding measures will be utilised to guide members of the public to the premises. Refer to Section 5.9.

Property/Organisation Affected Party

Key Points Raised

o Potential disruption to ceremony room from noise disruption.

o Pedestrian access to the building needs to be maintained for tenants.

Mitigation to address concerns

o Provision of Site Specific Noise Management. Refer to Section 5.3 and the CNV DWP.

o The relevant Site Specific Construction Noise Management Plan (for the AA building) requires that targeted consultation is undertaken with the building occupants if noise levels from construction activities are predicted to exceed 80 dB LAeq at the level 4 façade. The consultation process is set out in Section 8.3 of the CNV DWP.

o Existing pedestrian access from footpath along Albert Street outside this building will be maintained at all times. Refer Section 5.4 and the TAP DWP.

o Additionally, wayfinding measures will be utilised to guide members of the public to the premises. Refer to Section 5.9.

o Potential impact from noise and dust.

o Air Quality and Noise and Vibration will be monitored and mitigated. Refer to Sections 5.3 and 5.6 of this DWP, section 3 of the AQ DWP and section 5 of the CNV DWP

o The relevant Site Specific Construction Noise Management Plan (for the AA building) requires that targeted consultation is undertaken with the building occupants if noise levels from construction activities are predicted to exceed 80 dB LAeq at the level 4 façade. The consultation process is set out in Section 8.3 of the CNV DWP.

o The Air Quality technical specialist for the Project has confirmed that, given the relatively small dimensions of the trench the dust mitigation strategies outlined in the AQ DWP are expected to effectively mitigate against dust effects outside the construction site.

Property/Organisation Affected Party

Key Points Raised

o Quality of street environment needs to be maintained otherwise, tenants will not wish to remain in building.

AA shop and Offices Interview with business owner/ tenancy representative

o Availability of Information regarding the project and project engagement. Needs to be kept informed about Project programme to manage routine building maintenance, keep tenants informed, etc.

o Servicing / freight is to rear of building via Federal Street. Current disruption being experienced with the restrictions in place on Victoria Street West.

o Pedestrian access to the AA shop needs to be maintained for staff and customers. This is the only place in downtown Auckland to get drivers licence and also a driving test centre.

o Pedestrian access to the AA office levels needs to be maintained for staff and customers.

o Potential impact from noise. Driving theory tests are conducted at the shop.

Mitigation to address concerns

o Wayfinding measures will be utilised to guide members of the public to the premises. Refer to Section 5.9.

o Quality of the environment to be managed to maintain use and vibrancy of street. Refer to Sections 5.7 and 5.8.

o Regular engagement concerning the Project will take place with the Project community. Refer to Section 5.2, 5.3 and 5.5 of this DWP and the Project Communication and Consultation Plan

o The Project works will not commence until the Victoria Street West project is complete (anticipated end of December 2017.)

o Existing pedestrian access from footpath along Albert Street outside this building will be maintained at all times. Refer Section 5.4 and the TAP DWP.

o Additionally, wayfinding measures will be utilised to guide members of the public to the premises. Refer to Section 5.9.

o Provision of Site Specific Noise Management. Refer to Section 5.3 and the CNV DWP.

o The relevant Site Specific Construction Noise Management Plan (for the AA building) requires that targeted consultation is undertaken with the building occupants if noise levels from construction activities are predicted to exceed 80 dB LAeq at the level 4 façade. The consultation process is set out in Section 8.3 of the CNV DWP.

Property/Organisation Affected Party

Peppers Café Interview with business owner

Key Points Raised Mitigation to address concerns

o Availability of Information regarding the project and project engagement. Needs to keep staff informed.

o Servicing access via Manhattan Apartments car park and service entrance.

o Concerned about visibility of business when hoardings are installed.

o Regular engagement concerning the Project will take place with the Project community. Refer to Section 5.2, 5.3 and 5.5 of this DWP and the Project Communication and Consultation Plan

o Existing servicing access via Manhattan Apartments will remain open. Refer Section 5.4 and the TAP DWP.

o Advertising space for affected businesses on the construction hoardings and fencing will be provided. Refer to Section 5.9

o Additionally, wayfinding measures will be utilised to guide members of the public to the premises. Refer to Section 5.9.

o Retail spend data will be collected prior to and during construction which will enable CRLL to determine whether businesses are being negatively impacted by the construction work.

Property/Organisation Affected Party

Key Points Raised

o Concerned about business viability when

o Buses are relocated as significant proportion of trade is linked to commuters.

o Footpath reduced and hoardings in place. People potentially will not use the western side of Albert Street.

o Loss of outdoor seating area.

Manhattan Apartments Interview with Building Manager Presentation to Body Corporate

o Potential impact from noise and dust. Closing door to café or installing screens would deter customers

Mitigation to address concerns

o Messaging to the effect that local businesses are operating as usual will be provided via a number of media methods. Refer to Section 5.9.

o Wayfinding measures will be utilised to guide members of the public to the premises. Refer to Section 5.9.

o Quality of the environment to be managed to maintain use and vibrancy of street. Refer to Sections 5.7 and 5.8.

o CLR Project Manager working with business owner to retain an area for outdoor seating (recessed space between building columns).

o Retail spend data will be collected prior to and during construction which will enable CRLL to determine whether businesses are being negatively impacted by the construction work.

o Air Quality and Noise and Vibration will be monitored and mitigated. Refer to Sections 5.3 and 5.6.

o Engagement with business owner regarding timing of noise activities outside premises to reduction potential impact. Sections 5.2 and 5.3.

o Potential for noise disturbance. Many of the building’s residents are shift workers and sleep during day.

o Provision of Site Specific Construction Noise Management Plan. Refer to Section 5.3 and the CNV DWP.

o In addition to regular communication, specific consultation is required to be undertaken prior to construction works that are predicted to exceed 75 dB LAeq at the level 1 apartments. The consultation process is set out in Section 8.3 of the CNV DWP.

Property/Organisation Affected Party

Key Points Raised

o Potential for dust nuisance

Mitigation to address concerns

o Air Quality will be monitored and mitigated. Refer to Section 5.6.

o Daily monitoring of dust will be undertaken. Further, the Air Quality technical specialist has confirmed that, given the relatively small dimensions of the trench the dust mitigation strategies outlined in the AQ DWP are expected to effectively mitigate against dust effects outside the construction site.

LJ Hookers Interview with business owners

o Concern expressed about the potential for utility services to be disrupted and the impact this will have on residents.

o The private area in front of the City Convenience Store provides a single car park which is used by building manager.

o Servicing access via Manhattan Apartments car park and service entrance. Maintenance workers doing jobs for residents used this area for parking.

o Pedestrian access to the building needs to be maintained for staff and customers. Evening and weekend access required. Dedicated car park important for customers.

o Regular engagement concerning the Project will take place with the Project community. Refer to Section 5.2, 5.3 and 5.5.

o This space cannot be maintained. CRL Project Manager seeking alternative nearby Manager seeking alternative nearby parking for duration of Project works. Refer Section 5.4.

o Existing servicing access via Manhattan Apartments will remain open. Refer Section 5.4 and the TAP DWP.

o Existing pedestrian access from footpath along Albert Street outside this building will be maintained at all times. Refer Section 5.4 and the TAP DWP.

o Additionally, wayfinding measures will be utilised to guide members of the public to the premises. Refer to Section 5.9.

o Servicing access via Manhattan Apartments car park and service entrance.

o Existing servicing access via Manhattan Apartments will remain open. Refer Section 5.4 and the TAP DWP.

Property/Organisation Affected Party

Sky City Interview with business owner representatives

Key Points Raised

o The private area in front of the LJ Hooker premises provides staff parking (3 x cars, 3 x motorbikes) This is also used by customers especially Rental/AirBnB key collection/drop off.

o Quality of street environment needs to be maintained, important for clientele and business reputation.

o Sequencing of project works to ensure clear area in front of SkyCity is maintained for a long as possible.

Mitigation to address concerns

o These spaces cannot be maintained. CRL Project Manager seeking alternative nearby parking for duration of Project works. Refer Section 5.4.

o Quality of the environment to be managed to maintain use and vibrancy of street. Refer to Sections 5.7 and 5.8. Note the CRL Design Team is working with SkyCity to develop appropriate imagery for this premises.

o Regular engagement with SkyCity concerning the Project programme is being undertaken and will continue. Refer to Section 5.2, 5.3 and 5.5.

o Potential for noise disturbance, important that noise is managed and sensitive timings for guests avoided. Business reputation.

o Provision of Site Specific Construction Noise Management Plan. Refer to Section 5.3 and the CNV DWP.

o In addition to regular communication, specific consultation is required to be undertaken prior to construction works that are predicted to exceed 75 dB LAeq at the level 1 apartments. The consultation process is set out in Section 8.3 of the CNV DWP.

Property/Organisation Affected Party

Key Points Raised

o Potential for dust on windows and frequency of cleaning.

Mitigation to address concerns

o AQ DWP considers the mitigation referred to sections 3 and 4 of the AQ DWP will effectively mitigate dust from the Project works.

o Visual inspections of dust will be undertaken daily as outlined in Section 4 of the AQ DWP. In the event dust is identified on buildings adjoining the Project works CRLL will discuss with building owners to identify an acceptable solution.

o The Air Quality technical specialist for the Project has confirmed that, given the relatively small dimensions of the trench, the dust mitigation strategies outlined in the AQ DWP are expected to effectively mitigate against dust effects outside the construction site.

o SkyCity requested guidance on compensation matters related to the Project construction works.

o Will there be any CCTV available in the Project area.

East Day Spa Interview with business owner

o Concerned that with loss of vestibule that will no longer have access to Albert Street. This is the primary access to the Spa and critical to business performance.

o Section 63 of the Public Works Act 1981 provides for compensation for substantial injurious affection to your land caused by the construction of the public work. Refer to Section 5.10.

o The purpose of the DWPs is to avoid, remedy or mitigate the potential adverse effects of CRL construction as far as practicable. Specific mitigation and monitoring for potential construction effects is included in the corresponding DWPs.

o CRL Project Manager investigating options to maintain Albert Street entrance point. Consultation ongoing.

o Wayfinding measures will be utilised to guide members of the public to the premises. Refer to Section 5.9.

Property/Organisation Affected Party

Key Points Raised

o Concerned about business viability. People will not use the Spa if the environment is poor (look and feel, noise and dust). East Day Spa noted previous Best Hotel Spa in New Zealand and Oceania for 2016 and 2017 and is concerned about the level of experience customers would receive coming in following this award in the middle of the CRL construction. The Spa considers the likelihood of a nomination during the CRL works is slim which would take EDS and SKYCITY off the global award winning platform.

Mitigation to address concerns

o Messaging to the effect that local businesses are operating as usual will be provided via a number of media methods. Refer to Section 5.9.

o Quality of the environment to be managed to maintain use and vibrancy of street. Refer to Sections 5.7 and 5.8.

o Provision of Site Specific Construction Noise Management Plan. Refer to Section 5.3 and the CNV DWP.

o In addition to regular communication, specific consultation is required to be undertaken prior to construction works that are predicted to exceed 80 dB LAeq at the façade during the day. The consultation process is set out in Section 8.3 of the CNV DWP.

o Air Quality will be actively monitored and mitigated. Refer to Section 5.6. Further, the Air Quality technical specialist for the Project has confirmed that, given the relatively small dimensions of the trench, the dust mitigation strategies outlined in the AQ DWP are expected to effectively mitigate against dust effects outside the construction site.

o Concerned about visibility of business when hoardings are installed.

o Advertising space for affected businesses on the construction hoardings and fencing will be provided. Refer to Section 5.9

o Wayfinding measures will be utilised to guide members of the public to the premises. Refer to Section 5.9.

o Retail spend data will be collected prior to and during construction which will enable CRLL to determine whether businesses are being negatively impacted by the construction work.

Property/Organisation Affected Party

Key Points Raised

o Concerned about the removal of the building frontage which acts as a bill board for East Day Spa and seasonal promotions

o Concerned about reduction in foot traffic past the spa as a result of the location of the work site (estimated 20-30% customers from SkyCity Hotel). Also concerned about reduction in vehicle traffic along Albert Street. (Note, East Day Spa confirmed 70% of customers come from Albert Street).

o Turnover expected to drop by 50% (noted peak period between mid-December to April). Note, East Day Spa confirmed the nature of the spa is such that a quiet and tranquil environment is required and CRL construction will disrupt this current environment. East Day Spa questioned whether relocation of the Spa is an option.

Mitigation to address concerns

o Advertising space for affected businesses on the construction hoardings and fencing will be provided. Refer to Section 5.9

o Preconstruction survey of pedestrians has been completed for Albert Street, including the Project site, to establish a baseline of foot traffic in this area. This baseline will enable comparisons to be undertaken as construction progresses.

o The purpose of the DWPs is to avoid, remedy or mitigate the potential adverse effects of CRL construction as far as practicable. Specific mitigation and monitoring for potential construction effects is included in the corresponding DWPs.

o Provision of Site Specific Construction Noise Management Plan that identifies measures to mitigate construction noise effects as far as practicable on East Day Spa. Refer to Section 5.3 and the CNV DWP.

o In addition to regular communication, specific consultation is required to be undertaken prior to construction works that are predicted to exceed 80 dB LAeq at the façade during the day. The consultation process is set out in Section 8.3 of the CNV DWP.

Property/Organisation Affected Party

Key Points Raised

o Concern that vouchers that had been sold were redeemable up to 12 months in duration and were sold not knowing that the CRL works would commence

Mitigation to address concerns

o The purpose of the DWPs is to avoid, remedy or mitigate the potential adverse effects of CRL construction as far as practicable. Specific mitigation and monitoring for potential construction effects is included in the corresponding DWPs.

o Messaging to the effect that local businesses are operating as usual will be provided via a number of media methods. Refer to Section 5.9.

o Quality of the environment to be managed to maintain use and vibrancy of street. Refer to Sections 5.7 and 5.8.

o Provision of Site Specific Construction Noise Management Plan (SSCNMP). Refer to Section 5.3 and the CNV DWP.

o The SSCNMP for this building requires that, in addition to regular communication, specific consultation shall be undertaken prior to construction works that are predicted to exceed 85 dB LAeq at the level 3 façade during the day. The consultation process is set out in Section 8.3 of the CNV DWP.

o Air Quality will be monitored and mitigated. Refer to Section 5.6.

Auckland Council Interview with Corporate Property representatives, Building Facility Manager, Democratic Services Representative

o Pedestrian access to the building needs to be maintained for staff and customers. In particular, the mobility access point.

o Potential for noise disturbance, especially within foyer for reception staff where acoustics are amplified

o Pedestrian access from the proposed container thoroughfare building will be provided at all times. Refer Section 5.4 and the TAP DWP.

o Provision of Site Specific Noise Management that identifies measures to mitigate construction noise effects as far as practicable on Auckland Council. Refer to Section 5.3 and the CNV DWP.

Property/Organisation Affected Party

Key Points Raised Mitigation to address concerns

o Potential for staff annoyance. Therefore, need for regular engagement and provision of information.

o Potential for noise disturbance

Surf and Snow

o Would like to be kept up to date as the Project progresses.

o Regular engagement concerning the Project will take place with the Project community. Refer to Section 5.2, 5.3 and 5.5.

o CRL Communications Manager to work with AC Communications Team to develop staff messaging.

o Air Quality and Noise and Vibration will be monitored and mitigated. Refer to Sections 5.3 and 5.6.

o Engagement with business owner regarding timing of noise activities outside premises to reduction potential impact. Sections 5.2 and 5.3.

o Regular engagement concerning the Project will take place with the Project community. Refer to Section 5.2, 5.3 and 5.5.

Property/Organisation Affected Party

Heart of the City Interview with Heart of the City representatives

Key Points Raised

o Critical to the success of the Project is that planned mitigation measures, where appropriate, are put in place before or at the beginning of works in this area. Stakeholders/businesses don’t care whether this is separable portion 1 or the main works – they see construction and impact in their area for a number of years, so somehow this DWP (and other DWPs) need to recognise that whilst discreet in terms of contracts, it is all part of a bigger project and the impacts are far reaching.

Mitigation to address concerns

o Mitigation measures are contained in sections 5.2 to 5.9 and the DWPs which form appendices to the Construction Environmental Management Plan. Where possible these measures will be in place prior to works commencing (e.g. installation of noise barriers and visual screening on the hoardings). Other measures such as management of dust (to be treated at the source i.e. the project work face) and communications procedures will be ongoing actions throughout the period of construction.

o This DWP addresses the social and business disruption effects associated with the Albert Street utilities diversion and canopy relocation works only. While this project is enabling works for the larger CRL, construction effects associated with the main contract works will be addressed by DWPs specific to those works and in the context of a much larger construction project. This advice has been provided at the various pre-construction consultation meetings that have been held with the surrounding businesses and residents. CRLL acknowledges the success of this Project will set a benchmark for the forthcoming CRL main works and will endeavour to ensure that the surrounding community and wider general public are actively engaged with to ensure successful delivery.

Property/Organisation Affected Party

Key Points Raised Mitigation to address concerns

o Whilst some businesses worry most about the actual disruption/construction on their front door step putting in place strategies to help them cope through this time needs to be advanced of the works – so they can adequately plan for the disruption in a timely manner.

o The Communication and Consultation Plan (section 6), Construction Environmental Management Plan (sections 4 and 5) and section 5.2 of this DWP confirm how communication with stakeholders will be undertaken through the period of construction.

o Specifically, a construction look ahead will be circulated on a monthly basis which provides advance notification of the upcoming proposed activities and impacts. The look ahead is also an opportunity to seek clarification or provide feedback on potential impacts based on the business/residents individual situation. The Contractor Stakeholder and Engagement Manager will also make courtesy visits to businesses on a fortnightly basis to check in with the parties regarding the project.

o Commitment for regular communications with advanced communication collateral that sets out the commitment from the project in terms of how the works will be carried out (time, who to call when there is a problem; how will try and minimise impact etc.) in a simply easy to use way.

o The Communication and Consultation Plan (section 6), Construction Environmental Management Plan (sections 4 and 5) and section 5.2 of this DWP confirm how communication with stakeholders will be undertaken through the period of construction.

o The various DWPs, i.e. traffic, access and parking and air quality, include the mitigation measures that will be undertaken to minimise adverse effects.

o As outlined in section 7 of this DWP, there will be access to a member of the Project for enquiries or complaints 24 hours a day, 7 days a week via the free phone number: 0800 CRL TALK (275 8255)

o Further, the CRLL Communications Manager, Carol Greensmith, and the Communications team generally is also available to field any enquiries.

Although, the project representatives have made best endeavours to meet with the business owners of the following businesses. The Project will continue to seek to arrange meetings with these members of the Project community.

 Fuga Bar and Restaurant.

 Subway.

 City Convenience Store.

5 Implementation Plan

5.1 Introduction

Social Impact and Business Disruption effects will be mitigated through the suite of Project Delivery Work Plans (DWPs) and Management Plans required under the CRL designation and resource consent conditions. Specific mitigation of affected parties’ concerns are outlined in Table 4-3, while general mitigation measures that will be implemented for the duration of the Project are outlined in this section

5.2 General

Some parties have raised concern regarding adherence to designation and resource consent conditions. Compliance will be achieved via the CEMP, DWPs and Management Plans (MP). In addition, monitoring of compliance will be undertaken by Auckland Council as per their monitoring programme.

Where parties considered that a compliance issue is occurring, they are encouraged to contact the Project Stakeholder and Engagement Manager or the project information line (0800 TALKCRL) and the matter will be investigated immediately.

Considering feedback from the C1 works and with the Project stakeholders during the consultation meetings for this DWP, a key social impact and business disruption mitigation measure is regular contact with the Project Team. These regular channels of communication are important for both the affected parties and the Project delivery team to share information.

5.2.1

Specific Mitigation Measures for the Project

a) The Project Stakeholder and Engagement Manager will make a courtesy visit to businesses on a fortnightly basis to check in with parties regarding the Project

b) Fortnightly (or as amended in agreement) Project Progress meetings with businesses, to confirm project programme and scheduled works will take place

c) CRL Communications Manager to develop a Project Information Pack for the use of affected parties regarding staff briefings, customer and residents information.

5.3 Noise and Vibration Disruption

Construction noise and vibration will be managed, monitored and mitigated through the Construction Noise and Vibration DWP prepared by Marshall Day Acoustics Ltd. In addition, the CNV DWP recommends that Site Specific Construction Noise and Vibration Management Plans (SSCNVMPs) will be implemented for certain receivers where construction noise or vibration does not comply with the Project Noise or Vibration Standards.

Social impact and business disruption can occur from unmanaged construction noise or vibration effecting people’s way of life, well-being and amenity.

To minimise or avoid noise exceedances with the works area, the Project will employ a range of mitigation and management measures which are outlined in Section 5 of the CNV DWP. These measures include training of construction personnel, utilisation of noise barriers and enclosures, and reducing noise and vibration through use of appropriate equipment and construction techniques.

Of particular note, is the provision for Project communications with the Project community as set out in Section 6. This is supported in addition to the project communications noted under section 5.1 above.

Of note for the Project community is the process set out at Section 8.3 for any construction activity that is found to exceed the relevant construction noise and vibration performance standards, in particular the provision for the preparation of SSCNVMP in conjunction with the affected party.

5.3.1 Specific Mitigation Measures for the Project

a) The Site Specific Construction Noise Management Plans provided at Appendix C of the CNV DWP will be implemented from the outset of the works.

5.4 Traffic, Access and Parking Disruption

Disruption to traffic, access and parking is considered in the Project Traffic, Access and Parking DWP (TAP DWP) prepared by Flow Transportation Specialists Ltd. The TAP DWP provides for the level of connectivity and access required to be maintained by the CRL designation conditions and minimising the impact the Project has on the general traffic network. The TAP DWP outlines the traffic management measures to be employed for the duration of the works at Section 7 and required monitoring is confirmed in Section 8.

Social impact and business disruption can occur from restricted traffic, access and parking, affecting people’s way of life, connectivity and access to services.

5.4.1 Traffic and access

The Project will generally require the occupation of two traffic lanes on the western side of Albert Street, between Victoria Street West and Wellesley Street West. The works will, however, maintain the existing single traffic lane in each direction on Albert Street. In addition, the three lane southbound approach to Wellesley Street West will be reduced to two short lanes (with left turning and through traffic sharing a single lane). The social effect of this is likely to be driver annoyance. Although this cannot be avoided, it can be reduced through advanced warning of the Project works both in terms of timing and location.

Existing vehicle accesses to the Manhattan Apartment Building and SkyCity (101-107 and 129-135 Albert Street) will generally remain open. As vehicle access to these buildings will be gained via the construction works area, they will be managed by a Traffic Controller. Temporary short closures will be required for critical works which need to be minimised as much as practicable for the residents/businesses.

Throughout the works, the existing informal car parking spaces located under the building canopy at 101-107 Albert Street will be unavailable and their access closed.

As noted earlier, the construction workforce will be in the order of 40 to 60 staff. Parking demand associated with this workforce could have a negative impact on the surrounding environment and will need to be managed.

5.4.2 Pedestrian movement and access

The Project will create disruption to pedestrian access and movement along the western side of Albert Street between Wellesley Street and Victoria Street West. Permanent severance is not required and pedestrian connectivity will be maintained with minor diversions in place as confirmed in the TAP DWP. In accordance with CRL Designation Condition 27.1(i), a footpath of at least 1.5m will be provided to allow safe passage past construction activity. Connectivity will be achieved either via the existing building undercrofts (99 and 101-107 Albert Street) or through protected pedestrian access through the work area into buildings (109-125 and 129-135 Albert Street). Signage will be used to direct traffic and pedestrians wishing to gain access to businesses.

The pedestrian route on the eastern side of Albert Street will remain as the current situation. All existing pedestrian crossings at both Wellesley Street and Victoria Street West will continue to be provided. The existing signalised pedestrian crossing outside 129-135 Albert Street will be kept open.

5.4.3 Public Transport Disruption

Bus stops relating to services from Pt Chevalier and West Auckland are currently located on the western side of Albert Street. Auckland Transport (AT) is due to relocate these services from Albert Street in January 2018 These existing bus stops and associated bus lane will be then redundant. As the final routing is yet to be confirmed, the location of the replacement bus stops is being finalised by AT Metro AT Metro will implement a communication strategy for this relocating work.

5.4.4 Specific Mitigation Measures for the Project

In addition to the management measures outlined in the TAP-DWP, the following mitigation will be implemented with respect to managing social impact and business disruption:

a) Advisory signage will be erected one month prior to the works commencing advising motorists and pedestrians of the scheduled works

b) As per the TMP for the Project, signage will be erected in clear and prominent locations for the duration of the Project works, advising motorists of the works and restrictions within the affected section of Albert Street.

c) Signage will be used to direct traffic wishing to gain access to the Manhattan Building and located on the western side of Albert Street.

d) To limit the effect of work force traffic and car parking on the surrounding streets, the contractor will promote use of public transport or provide staff shuttles to site from an agreed muster point. Where use of private car is unavoidable, car-pooling is to be promoted.

e) Parking of private vehicles will be restricted to critical construction related vehicles only within the works compound

f) Alternative car parking for 101-107 Albert Street will be provided at a location agreed with the affected businesses.8 The agreed alternative spaces will be available for the duration of the C2.1 and C2.2 works.

g) Signage will be used to direct pedestrians wishing to gain access to the businesses located on the western side of Albert Street. This is particularly important where the pedestrian route will be via a contained pedestrian thoroughfare.

h) Pedestrian accesses may be closed for short periods of time for critical works. When closures are necessary, property owners and leaseholders will be consulted with at least two weeks prior to the closure. This will be undertaken by the Stakeholder and Engagement Manager with the agreed arrangement and timing conveyed to the business by the Construction Manager at least 48 hours before the closure.

i) Irrespective of the fact that the relocation of the bus services is not a direct consequence of the Project, it is considered that Project information should reinforce any messaging provided by AT concerning the new location of bus stops to assist the community finding their way to and from these services. The Project’s Stakeholder and Engagement Manager and CRL’s Communications Manager will work with AT to agree signage at the site and provide information on the Project’s webpage.

5.5 Utility Disruption

The Project involves the relocation of all existing services found within the road reserve on the western side of Albert Street. These utilities are wide ranging from potable water to fibre telecommunications, and service all properties within the Project section of Albert Street. As such, loss of connection has

8 Commensurate alternative car parking has been agreed, with leased spaces at the Sky City Grand Carpark being provided

the potential to effect Network Utility Operators’ services and the Project Area community, as works are progressed.

Minimising effects on Network Utility Operators’ services will be achieved through collaboration with the Project Area community, regarding the installation of the respective new networks and switch over from old to new.

Although, there are no critical services or community facilities in the Project area, supply outages would have a significant effect on people’s way of life and ability to conduct business. Therefore, advanced communication of planned network service suspension or outages needs to be advised to the Project community, so that backup arrangements can be put in place e.g. water storage Network Utility Operator procedures for utility disruption will be followed in the event that an unplanned utility disruption occurs as a result of the Project. It is considered that current practices by Network Utility Operators is best practice and will therefore be used as standard procedure for the duration of the Project.

5.5.1 Specific Mitigation Measures for the Project

To manage social impact and business disruption effects, with respect to utility disruption, the following mitigation will be implemented:

a) The Project Stakeholder and Engagement Manager will liaise with the relevant Network Utility Operators communications teams to ensure consistent messaging regarding outage times is available to the Project community and public

b) Throughout construction, regular communication between the Construction Manager and the Network Utility Operators will take place to ensure the relocations are progressed effectively and efficiently

c) Where planned service outages are required, property owners and leaseholders will be consulted at least one week prior to the planned event This will be undertaken by the Project Stakeholder and Engagement Manager with the agreed arrangement and timing conveyed to the business at least 48 hours before the outage

5.6 Air Quality Impact

An Air Quality DWP (AQ DWP) has been prepared for the Project by Golder Associates (NZ) Ltd. Its purpose is to confirm the management measures that will be employed for air quality during construction activities such that offensive or objectionable dust or odours, or hazardous air pollutants do not arise

Likely social impacts and business disruption arising from dust or odours are amenity nuisance and health impacts affecting people’s wellbeing and way of life including the way they conduct business.

The AQ DWP considers at Section 5 that the works will not give rise to any offensive or objectionable odour effects as there are no known sources of odour associated with the Project.

The approach to dust control is set out in Section 4 of the AQ DWP with daily visual monitoring required in combination with the application of good site management practices within the construction area

Daily logging and a rapid response process to any monitoring triggers or complaints received is identified within the AQ DWP.

It is not considered that any additional specific social impact and business disruption mitigation measures are required.

5.7 Amenity Impact

Amenity in relation to visual impacts for the Project pertains to the views of the construction from the surrounding properties and the local streets. The building typology of multi-storey units which directly adjoin the work site, means that the construction site compound will be overlooked by activities located on the higher levels of these adjoining properties.

The extent and appreciation of the visual effect of the construction area will vary between people. Some will find the view interesting while others will see it as visually unpleasing.

An unsightly works site will impact on the amenity of the surrounding area and has the potential to impact on its vibrancy and the patronage of adjoining businesses. This is particularly so for this section of Albert Street in which a number of hotels catering for the tourist market are located.

To manage any actual or potential visual amenity impact from the works, site cleanliness and upkeep needs to be managed and maintained, and interesting visual screening which promotes a consistent look and feel reinforcing a sense of place needs to be provided

Pedestrian access will be maintained in part within the works area through containers. Pedestrian experience through this container route will be important, to ensure the western side of Albert Street continues to be used as a thoroughfare. Methods will be employed within the containers consisting of: level flooring, acoustic, art and lighting installations to provide visual interest, wayfinding and user experience while the external appearance to the street edge will be visually pleasing incorporating signage and/or images contributing to the street scene and reinforcing a sense of place. CRL are engaging with the community to find agreed solutions.

5.7.1 Specific Mitigation Measures for the Project

To manage social impact and business disruption effects, with respect to amenity and sense of place, the following mitigation will be implemented:

a) Daily work site maintenance implemented, consisting of:

o Rubbish cleared from works area.

o Construction materials appropriately stored / stockpiled

b) Screening of works area with solid construction hoardings or scrim panels to fencing injecting colour, creating vibrancy and a sense of place. This will be in place from site mobilisation/set up and maintained for the duration of the works.

c) Design of interior of the pedestrian containers incorporating level flooring, acoustic and art installations, and lighting treatment to provide interest, wayfinding and user experience. This will be in place from the opening of the contained thoroughfare and maintained for the duration of the works.

d) External design of pedestrian containers to street edge to incorporate signage and/or images. This will be in place from site mobilisation/set up and maintained for the duration of the works.

To achieve a consistent look and feel to hoardings, fences and pedestrian containers, as well as the incorporation of way finding and project information, the CRLL marketing team in conjunction with the Contractor will engage with the Project Community to agree on a theme and branding to be used. Examples of construction hoarding and skim panel screening used elsewhere on the CRL project are provided in Figure 5-1 below while in Figure 5-2 other applications are presented, demonstrating the range of possible options.

5-1 Examples of Hoarding and Skim Panel screening used on CRL

5.8 Community Safety

The safety of the Project community is an important matter during the Project works. If pedestrian access through the site and to the entries of buildings are perceived to be an unsafe or unfriendly environment to walk through, this will impact on foot fall/use and reduce the vibrancy of the area.

While site safety is dealt with by the CEMP, provision of a safe environment for members of the public will be achieved through the implementation of Crime Prevention through Environmental Design (CPTED) measures.

Implementation of CPTED will ensure the Project does not negatively impact on either perceived or real dangers to the public, and also reduces the opportunity or perception of opportunities for crime in the Project area.

The key CPTED principles which will be adopted for the Project are:

 Removing conditions that create confusion about required norms of behaviour.

 Increasing the possibility of detection, challenge and capture of criminal elements.

 Increasing the effort required to commit crime by ensuring the labour (time, resources) which needs to be expended outweighs the perceived crime benefit

 Reducing the potential rewards of crime by minimising, concealing or removing crime benefits.

5.8.1 Specific Mitigation Measures for the Project

The Project site layout will be implemented in accordance with the CPTED principles outlined above. In addition, the following measures will be implemented to achieve a safe Project environment:

a) Increased lighting for pedestrian routes which shall be established prior to construction works commencing This could consist of artistic lighting installation; lantern lighting or traditional lighting as agreed with Auckland Transport and the building owners.

b) Increased visibility at junctions on pedestrian routes affected by the Project, especially:

o Within the proposed pedestrian containers

o At the interface of the undercroft access with the laneway connection at 99 Albert Street

c) Perspex windows will be included in the hoardings / containers to improve sight lines, lighting, and surveillance.

d) Construction space and public space will be clearly demarcated, ensuring it is clear where the public should and should not be

e) Access gates, storage and office facilities will be locked to reduce temptation and opportunities for theft and crime

f) Traffic controllers at vehicle entrances

g) Graffiti will be painted over quickly and in a timely matter.

The contractor will work with the CRLL Street Response Manager and the project urban designer to achieve the outcomes sought for community safety.

5.9 Business Visibility Disruption

Key feedback from businesses is the interlinkage of patronage levels with line of sight/visibility with their property or associated advertising by the public. It is a recognised potential impact that customers who cannot clearly negotiate their way to or see a business, assume that it is closed or seek a more readily accessible alternative, even if that alternative is further away.

Therefore, where the visibility of or access to adjacent businesses is impacted by the Project works, signage advertising the location and ongoing operation of these businesses will be provided The signage will be erected in conjunction with the Project site set up and be maintained for the duration of the works. The signage will be developed in consultation with the affected businesses to best suit their needs and not imposed on them. Feedback will continue to be sought from affected businesses with regard to the particular visibility and access requirements of the business over the course of the Project and where agreed, amended signage provided.

The Project Stakeholder and Engagement Manager will liaise with the CRL Street Response Manager regarding the following CRL business support and business promotion initiatives to assist information provision between the CRL Street Response Manager and affected businesses as well as facilitate/participate in event planning and delivery:

o Business Support Programme (Business Pac)

A business support package is being offered to businesses in the works area The package consists of a range of free services (e.g. business mentor, advice hot line) available over the course of the CRL construction A copy of the Business Support Programme introduction letter is provided in Appendix C This initiative is supported by Heart of the City, the Auckland Chamber of Commerce and Business Mentors New Zealand.

o Albert Street Businesses Promotion (e.g. Cheap Eats / Restaurant Month)

The Cheap Eats campaign is being relaunched with a focus on businesses in the vicinity of the works in October 2017.

Both the Project Stakeholder and Engagement Manager and the CRLL Street Response Manager will be liaising directly with businesses throughout each of stage of construction to ensure any new ideas for developing business mitigation options are considered. CRLL is always looking for new and helpful ways to support businesses.

Wayfinding will be used to direct pedestrian traffic along the western side of Albert Street. Those businesses to which access will be gained via the pedestrian container system will have dedicated signage at the exit points to the affected premises.

In addition to this, recognising the importance of the AA shop (driving licences, driving tests) and Department of Internal Affairs (citizenship, births, deaths and marriage certification) wayfinding signage will be provided to these community services.

5.9.1

Specific Mitigation Measures for the Project

a) Provide signage advertising the location and on-going operation of the businesses located on the western side of Albert Street. Methods will include the following:

o Construction hoardings at entrance to Albert Street from Victoria Street West and Wellesley Street

o Construction hoardings parallel to the eastern side of Albert Street.

o Pedestrian crossing passageways (i.e. the east-west crossings to be maintained at Albert Street, Victoria Street West and Wellesley Street)

o Within the pedestrian container routes, in particular at entry points to businesses.

o The surface of the footpath itself - using painted or ‘stick-on’ messages (but not ‘sandwich boards’ which would obstruct pedestrian movement).

b) Messaging to the effect that local businesses are operating as usual, including but not limited to:

o As part of the ongoing communication campaign for CRL

o Media such as the Project website, Facebook Page, Instagram and Linkedin.

o Heart of the City website.

c) Wayfinding signage will be provide to the AA shop and Department of Internal Affairs office at the following locations:

o Pedestrian crossing passageways (i.e. the east-west crossings to be maintained at Albert Street, Victoria Street West and Wellesley Street)

5.10 Economic Opportunity/ Impact

The Project will generate both economic opportunities and impacts.

Any property and business owners who consider that their businesses will suffer negative financial impact as a result of the Project should seek independent advice regarding any compensation rights that may be available to them under the Public Works Act 1981. Financial compensation is outside the scope of this DWP

Opportunities exist for increased patronage of the City Convenience Store, Peppers and Sierra Cafes, Subway and other food outlets on Albert Street and Victoria St West, by site workers brought to the area by the Project.

6 On-going Implementation

6.1 Introduction

This DWP will be implemented for the duration of the Project and will include ongoing consultation with the affected parties and the CBLG. Affected parties are able to contact a Project team member directly for concerns relating to the effects of the Project through the free number: 0800 CRL TALK (275 8255) This phone line is available twenty-four hours a day, seven days a week.

Alternatively, the Stakeholder and Engagement Manager can be contacted directly being the Project’s nominated primary point of contact for affected parties and stakeholders. The Stakeholder and Engagement Manager will be responsible for distributing the contact details for those with key responsibilities in the implementation of the Project provided in Table 2-2.

As outlined in Section 5 above, the Stakeholder and Engagement Manager will make a courtesy visit to businesses on a fortnightly basis to check in with parties regarding the Project while the Construction Manager will hold fortnightly Project Progress meetings to which business owners are able to attend. The intervals of these Project Progress meetings can be amended as agreed with the business owners, and any amended scheduled reported to the CBLG. These regular channels of communication are important for both the affected parties and the Project delivery team to share information.

A record will be kept of issues and complaints received to inform the annual report of this DWP It will capture additional impacts identified. It will the ensure documentation of mitigation measures undertaken to address issues arising from the Project on affected parties and that alignment is achieved with other DWPs This record will include:

 A description of the complaint

 The relevant DWP the complaint relates to

 Mitigation measures undertaken in response to the complaint

 Individual responsible for mitigation of the complaint

 Timeframes for addressing the complaint, including when the complaint is resolved.

 Any affected parties.

In addition, an update meeting will be held with the CBLG at least every three months, through which social impact and business disruption concerns can be raised (refer to Section 5 of the Project CCP).

6.2 Monitoring

Monitoring of the social impact and business disruption issues (and the subsequent process to ensure compliance with the CRL designation conditions) outlined in Sections 4 and 5 of this DWP will be undertaken through the relevant DWP:

 Noise and Vibration – CNV DWP

 Traffic, Access and Parking – TAP DWP.

In addition, pre-construction pedestrian counts along Albert Street, including the works area, have been undertaken during the morning peak (8-9am) as the journey to work is the most reliable and consistent pattern of pedestrian movement through the city centre (9 August 2017) On-going

pedestrian counts will be undertaken during and after construction. Baseline and on-going retail spend data is also being collected in the area and analysed quarterly. Both these measures are the responsibility of CRLL. These measures will enable CRLL to monitor social impact and business disruption effects, including the success of the identified DWP mitigation measures. Pedestrian count and ongoing retail spend data can be made available on the CRLL website or via quarterly CBLG meetings during the construction phase.

The business courtesy visits and Project Progress meetings with businesses, identified at section 5.2.1 a) and b) of this report, will be monitored via the contractor’s reporting requirements to the CRLL Communication Manager and Project Manager. These require evidence of meeting dates, parties engaged with, and matters raised/action taken to be provided. It should also be acknowledged that the community will play an active monitoring role with any communication problems or lack of action/response being raised at the CBLG and/or the Project phone line.

All complaints and subsequent mitigation measures and responses will be documented to inform the annual report for Social Impact and Business Disruptions. Complaints will be received, documented and mitigated following the prescribed process set out in Section 7 of this DWP.

7 Complaints

7.1 Introduction

Complaints procedures are described below and are also detailed within the CCP All complaints will be recorded in the Project Enquiry and Complaints Register.

7.2 Helpdesk

There will be access to a member of the Project 24 hours a day, 7 days a week via the free phone number: 0800 CRL TALK (275 8255).

Table 7-1 details the process that will be undertaken for all enquiries or complaints that are handled by the Helpdesk.

Table 7-1 Helpdesk Enquiries

Stage Description

1 The CRM team member receives an enquiry or complaint.

2 o Issue = construction activity

o Alan Howard-Smith, Project Stakeholder and Engagement Manager

o Query = media enquiry, political enquiry, or enquiry about the costs, benefits or strategic fit of the project.

o Carol Greensmith, CRL Communications Manager

3 Project Stakeholder and Engagement Manager or CRL Communications Manager (as appropriate) responds in writing to the CRM team member as quickly as possible but no longer than 48 hours.

4 The CRM team member contacts the enquirer with the response within 24 hours of receipt of response information.

5 The CRM team member determines whether the enquirer is satisfied with the response, including any mitigation action taken if it is a complaint.

6 The CRM team member responds with further information or action as required.

7 For construction related complaints, the CRM team member in consultation with the Project Stakeholder and Engagement Manager and the CRL Project Manager determines if a specific mitigation response is required. If so, they refer to the specific DWP or Management Plan (e.g. Traffic, Access and Parking, Noise and Vibration), and contact the relevant responsible person or site supervisor.

8 Project Stakeholder and Engagement Manager will conduct surveys biannually to determine levels of satisfaction with the process of CRM responses.

7.3 Complaints Process

The process for managing complaints is set out in Table 7-2 and the response timeframes are detailed in Table 7-3

Table 7-2 Complaints Management

Item Description

1 All complaints are forwarded to the Project Stakeholder and Engagement Manager, the Contract Project Director, and the CRL Project Manager via the complaints/enquiry form. CRL Communications Team has the relevant forms.

Item Description

2

3

4

5

The Project Stakeholder and Engagement Manager acknowledges the complaint immediately by phone or in writing. If the Project Stakeholder and Engagement Manager is not available, the Contract Project Director or another member of the project team acknowledges the complaint.

CRL Communications Team has the relevant templates.

The contact details of the complainant and details of the complaint are entered into the CRL CRM database.

Acknowledgement of a complaint is provided within 2 hours of receipt. However, should the complaint demand a more detailed response, this will be provided within 2 working days.

Major complaints such as building damage will be addressed as soon as is practicable.

Note: See “Response timeframes” below.

The Project Stakeholder and Engagement Manager works closely with the Project Manager and delivery team to resolve complaints. They are proactive in keeping complainants informed of what action is being taken to address their concerns.

6 If a complaint cannot be resolved within the complaints process timeframe, the complainant is invited to a meeting with the Project Stakeholder and Engagement Manager and the Project Management team at a mutually agreeable time and place

7 All meetings are recorded in the CRM database to ensure that a complete record of times dates and location of meetings is maintained.

8 When a complaint is resolved it should be ‘closed out’ as an action in the CRM.

Each month a record of complaints activity will be reviewed by the Project Stakeholder and Engagement Manager to check that all actions have been closed out.

9 Complaints data will be reviewed regularly by the Project Stakeholder and Engagement Manager, together with the Contract Project Director, to identify any trends.

If required, improvements to project processes and mitigation strategies will be implemented to minimise future complaints.

Response Timeframes

Complaint

Written correspondence (letters)

Written correspondence (including emails, social media)

0800 CRL TALK (275 8255) project information line calls

Meetings

Within 5 working days of receipt.

Acknowledged on day of receipt.

Resolved within 2 working days, unless there are significant claims for damages or escalations due to scale or complexity (e.g. Health and Safety investigation)

Within 2 hours on the same working day during business hours of 7am to 7pm.

Within 24 hours for calls received outside of business hours.

Response / resolution to be completed within the timeframes agreed in the meeting.

7.4 Disputes resolution

Disputes may arise where a stakeholder affected by an issue considers their complaint has not been resolved. In the context of this Project, disputes may arise relating to:

 Financial loss due to construction effects on businesses in proximity to the works.

 Noise disruption

A claim for financial compensation under the Public Works Act 1981 is a possibility for affected parties who are significantly affected by the Project. The Public Works Act entitles affected parties to compensation for ‘substantial injurious affection’, which may include damage to property or losses to a business.

To pursue any claim under the Public Works Act for financial compensation as a result of the Project (refer to Section 5.10 of this DWP), an affected party will need to lodge their claim with CRL directly Claims should be:

Sent to:

info@ cityraillink.govt.nz

For the Attention of: CRL Project Manager. Albert Street Early Works

Any claims received by the Contractor team will be forwarded to CRL. Financial compensation is outside the scope of this DWP.

With respect to noise, where a resolution through the complaints process cannot be achieved, an Independent Expert specialised in acoustics will be appointed to review the complaint and arbitrate between the parties.

8 Reporting

8.1 Annual Report

The contractor will prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in this DWP, along with a summary of any comments or complaints raised by the community, including how these have been addressed. This information will be provided through the monitoring outlined in other DWPs (CNV, TAP). This information will be available to affected parties through the annual report

8.2 CBLG Reporting

The CBLG will meet regularly, at least every three months, over the course of the construction phase. Social impact and business disruption concerns raised by affected parties and any complaints received including the mitigation/response package employed will be reported to the CBLG.

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Appendix A

Affected Parties Plan and schedule

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Appendix B

Record of CLG and Independent Peer Review feedback

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CLG Comments

The following comments were received from the Community Liaison Group (CLG) regarding the Social Impact and Business Disruption Management Delivery Work Plan (SIBD DWP):

Comment Id

1 12 September 2017

5:30pm CLG Fiona Johnston – Heart of the City

Hoarding design – individual businesses will want to have advertising for their businesses on hoardings

2 12 September 2017 5:30pm CLG Fiona Johnston – Heart of the City

General concern that the effects of the CRL on businesses is wider ranging over time and space.Suggested that the DWP should reflect a more proactive approach with a programme around engagement

Section 5.9.1 of the SIBD DWP outlines that the Project is committed to providing signage on hoardings advertising the location and on-going operation of the businesses located on the western side of Albert Street. The design of this advertising will be required to meet CRL branding guidelines.

CRLL will consult with the individual businesses when developing the content for the hoarding design and will continue to engage with businesses throughout construction to determine the effectiveness of the hoarding design. This process of consultation has already commenced.

Noted.

Ensuring visibility and access to businesses adjacent to the works has been identified as the best means of mitigation to address these impacts.

As outlined in section 5.9 of this DWP, where the visibility of or access to adjacent businesses is impacted by the Project works, signage will be set up and will be maintained advertising the location and ongoing operation of these businesses. The signage will be erected in conjunction with the Project site set up and maintained for the duration of the works. The signage will be developed in consultation with the affected businesses to best suit their needs and not imposed on them.

Feedback will continue to be sought from affected businesses with regard to the particular visibility and access requirements of the business over the course of the Project and where agreed, amended signage provided.

The Project Stakeholder and Engagement Manager will liaise with the CRLL Street Response Manager regarding the following CRL business support and business promotion initiatives to assist information provision between the CRLL Street Response Manager and affected businesses as well as facilitate/participate in event planning and delivery:

o Business Support Programme (Business Pac).

o Albert Street Businesses Promotion (e.g. Cheap Eats / Restaurant Month).

CRLL has recently undertaken pedestrian counts for the length of Albert Street (9th August 2017). This gives CRLL data going forward for Contract 2 and pre-construction data for these works and Contract 3. This baseline will enable comparisons to be undertaken as construction progresses.

3 12 September 2017 5:30pm CLG Arron Money of SkyCity Table 4.3 of SIBD DWP too generalised. Table 4.3 updated and provided to Arron Money of SkyCity on 18 September 2017. Additional time provided for SkyCity to provide formal written comments on SIBD DWP.

4 12 September 2017 5:30pm CLG Arron Money of SkyCity Clarification requested on what is considered a significant claim at Table 7.3.

Clarification provided at meeting. A significant claim would be a claim that cannot be resolved within the 2 working days and requires specialist input, detailed investigation and advice.

5 12 September 2017

5:30pm CLG Fiona Johnston – Heart of the City

6 12 September 2017

7 12 September 2017

8 12 September 2017

Document was very general and it was hard at times to figure out how each section was connected

The SIBD DWP has been prepared by an experienced practitioner.

Response provided at the CLG meeting:

The CRL designation conditions outline specifically what the requirements are and what needs to be addressed in each DWP. Templates were also provided at the original CRL Notice of Requirement hearing that outline the intended structure of the DWPs.

5:30pm CLG Fiona Johnston – Heart of the City CRL has been very responsive throughout construction to date Noted.

5:30pm CLG Fiona Johnston – Heart of the City

5:30pm CLG Vicky Dick – Manhattan Apartments

Requested more detail of how the SIBD DWP responds to the matters raised by Heart of the City in the consultation meeting and dialogue.

Communication with CRLL has been difficult at times because different CRLL staff has come to different committee meetings and have different answers for the same questions.

Table 4.3 updated and provided to Heart of the City. Additional time provided for Heart of the City to provide formal written comments on SIBD DWP.

Response provided at meeting.

CRLL staff advised that the methodology around construction has been constantly evolving while communications and feedback has been provided by stakeholders.

9 12 September 2017

5.30pm CLG Vicky Dick – Manhattan Apartments If initial signage erected on hoardings is not sufficient, can it be revisited later

10 12 September 2017

5.30pm CLG Vicky Dick – Manhattan Apartments Advanced notice of what works are proposed is very important.

Section 5.9.1 of the SIBD DWP outlines that the Project is committed to providing signage on hoardings advertising the location and on-going operation of the businesses located on the western side of Albert Street. The design of this advertising will be required to meet CRL branding guidelines.

CRLL will consult with the individual businesses when developing the content for the hoarding design and will continue to engage with businesses throughout construction to determine the effectiveness of the hoarding design. This process of consultation has already commenced.

Advanced warning will be provided through ‘Construction Look a Heads’, face to face interactions and fortnightly meetings or site visits with directly affected and affected in proximity parties during construction – refer section 6.2 and Table 6 of the Project Communication and Consultation Plan.

11 12 September 2017 5:30pm CLG Peter Young – Auckland Council Noted issues in the past with finding out who to speak with in relation to CRL works. This has improved since Dave Brierley has been Project Manager.

Also noted advanced communication is very important and that information needed to be tailored for Council to provide to their own stakeholders.

Noted. Dave Brierley is the “one face” for the Project as CRLL Project Manager.

Advanced warning will be provided through ‘Construction Look a Heads’, face to face interactions and fortnightly meetings or site visits with directly affected and affected in proximity parties during construction – refer section 6.2 and Table 6 of the Project Communication and Consultation Plan.

12 12 September 2017 5:30pm CLG Fiona Johnston – Heart of the City

Noted businesses in the Contract 2 area have been frustrated with sharing concerns/complaints with Alan Howard-Smith (Contract 2 Stakeholder and Engagement Manager) that he was not able to resolve as he was only responsible for communication regarding construction

Section 7.4.1 of the Communication and Consultation Plan outlines the avenues for public enquiries. Table 9 in Section 7.4.1.2 outlines what the public enquiries process is including the differentiation between construction related enquiries and wider CRL matters (i.e. media enquiry,political enquiry, or enquiry about the costs, benefits or strategic fit of the project, or future CRL works outside the contract works) and who is responsible.

13 20 September 2017 N/A Letter Tania Loveridge – Heart of the City Heart of the City is pleased to note that the SIBD DWP acknowledges in Table 4-3, that CRLL recognises that the project’s success will set a benchmark for the forthcoming main works, including ensuring active engagement with the local community and the wider public. Heart of the City recommend that this DWP contains a specific statement of intent or amplifies this intent in the main body of the DWP (perhaps under 1.30).

14 20 September 2017 N/A Letter Tania Loveridge – Heart of the City

Section 1.6 Roles and Responsibilities -there does not appear to be anyone within the team whose role it is to proactively identify opportunities to mitigate impact on businesses

Noted – statement included in Section 1.30 of this DWP.

15 20 September 2017 N/A Letter Tania Loveridge – Heart of the City

Section 1.6 Roles and Responsibilities - there does not appear to be anyone within the team whose role is to resolve issues raised by the community (it would appear that there are responsibilities for managing enquiries and complaints but not issue resolution).

Table 1.2 has been amended to include that the CRLL Street Response Manager is responsible for proactively identifying opportunities to mitigate impact on businesses.

Section 7.2 of this DWP outlines the process for complaints and who is responsible for resolving complaints. Table 1.2 has been amended to include that the Stakeholder and Engagement Manager is responsible for managing the process to resolve construction related complaints.

16 20 September 2017 N/A Letter Tania Loveridge – Heart of the City

Heart of the City acknowledges the recent appointment of a CRLL Street Response Manager and the development of a business support programme including business promotion, and we see this as a positive evolution of the project’s approach to managing the impact on businesses.

17 20 September 2017

N/A Letter Tania Loveridge – Heart of the City

Section 5.9 - Recommends that the DWP is strengthened by bringing greater attention to the Business Support Programme and other activations (such as Cheap Eats) as a mean of mitigating impact to business. Perhaps this should be a new section rather than sitting under ‘business visibility disruption’.

We feel that it is important that there is a flexible approach to creating business mitigation measures – they should respond to the specific needs of business types affected by the works. New or additional ideas and approaches may be needed depending on the type/nature/scale of business and area of works, and we would like to see this expressed in the DWP.

Section 5.9 has been amended to strengthen the Business Support Programme that is on offer noting the following:

 The business support package is being offered to businesses in the C2.1/2.2 area over the next two weeks;

 The Cheap Eats campaign is being relaunched with a focus on businesses in the vicinity of the C2.1/2.2 in the next month; and

 CRLL is always looking for new and helpful ways to help specific businesses

18 20 September 2017 N/A Letter Tania Loveridge – Heart of the City

Heart of the City consider that it is critical that these activities (mentioned above), particularly the business support programme is put in place in advance of the construction works beginning to ensure that businesses have adequate time to prepare, plan, respond and invest before the project works begin.

The CRLL Street Response Manager has confirmed that the business support package is being offered to businesses in the C2.1/2.2 area over the next two weeks and the Cheap Eats campaign is being relaunched with a focus on businesses in the vicinity of the C2.1/2.2 in the next month.

Section 5.9 of this DWP has been updated to reflect this.

N/A

Letter Tania Loveridge – Heart of the City

It is our reading of the DWP that monitoring of the impact on business is limited to noise, vibration and access.

Heart of the City would like to see specific success measures developed to monitor the initiatives put in place to mitigate the impact on business disruption. Specifically, in 1.3, one of the key objectives for the DWP is to address the ‘disruption effects that result or a likely to result in the loss of customers to businesses as a result of construction activity’. This could include pedestrian count monitoring, and the success of the business mentoring programme.

CRLL can confirm that pre-construction pedestrian counts have been completed Ongoing pedestrian counts will be undertaken during and after construction.

Baseline and on-going retail spend data is being collected and analysed quarterly.

Section 6.2 has been amended to reflect this.

Independent Peer Reviewer Comments

The following comments were received from the Independent Peer Reviewer regarding the Social Impact and Business Disruption Management Delivery Work Plan:

1 September 2017 James Baines, James Baines and Associates Ltd Overall comment:

This report is well structured and clearly written. Important information such as project timeframe and hours of construction activity are clearly stated and the physical works required clearly outlined.

2 September 2017 As above Overall comment:

The content indicates not only a good level of understanding of SIA and what constitutes good engagement practice, but also a degree of learning from the experience of CRL activities already underway. The addition of a CRL Street Response Manager to the team of those responsible for implementation is a positive initiative.

3 September 2017 As above Overall comment:

In terms of scope, this DWP appears to meet the requirements of the designation conditions.

4 September 2017 As above Overall comment:

This SIBD DWP makes numerous cross-references to other documents, notably the other Delivery Work Plans which outline mitigation measures for issues such as dust, noise, traffic, access and parking. Consequently, the adequacy of this document in achieving its stated objective is, to a degree, dependent on the content and implementability of these other documents.

5 September 2017 As above Specific comments - Engagement Practice

In general, I consider the approach to engagement described in this DWP to have been thorough and well executed. I endorse several initiatives described in the DWP, question several aspects, and recommend some specific remedies.

Noted – no change to the DWP required

Noted – no change to the DWP required

Noted – no change to the DWP required

Noted – no change to the DWP required

Noted – no change to the DWP required

6 September 2017 As above Specific comments - Engagement Practice:

Sections 4.1-4.3 (pp.16-17) frequently reference parties "directly affected" and "affected by proximity". I commented explicitly on the inadequacies of a narrow definition of affected parties in my previous Peer Review report. The narrow definition 3 was attributable to the original NoR SIA work. However, I note that Heart of the City representatives have been engaged in consultation for this stage "to gauge impact and the need for mitigation for the wider central city community who use Albert Street and have access to other parts of the city"and this is commendable. It is good practice to be open and inclusive in such consultation, rather than narrow and limited.

7 September 2017 As above Specific comments – The role of the CBLG:

It is not clear to me from reading the DWP or the C&C Plan whether or not the CLG members have been tasked with the responsibility to be an active conduit -“eyes and ears” - for communications between other parties in their area and the Project team. In my opinion, this should be an important function of any CLG and is consistent with its stated role. Such a function would also be assisted if the names and contact details of the CLG members were made public. I still could not find such information on the AT website.

8 September 2017 As above Specific comments – Complaint procedure:

Point 6 in Table 7-2 Complaints Management states "If a complaint cannot be resolved within the complaints process timeframe, the complainant is invited to a meeting with the Project Stakeholder and Engagement Manager and the Project Management team." I suggest the need to be careful about the etiquette or arrangements for such a meeting, mindful of the power relativities between each party. It might be better to say that "a meeting will be arranged at a mutually agreed time and place."

Noted – no change to the DWP required

The purpose of the CBLG is defined in the CRL Designation conditions (condition 7.4). The purpose, along with additional information on the four CLG groups, is provided on the City Rail Link website (www.cityraillink.govt.nz). For privacy reasons, it is not considered appropriate to provide the names and contact details of the CLG members on the Project website.

Section 7 of the Project Communication and Consultation Plan states the purpose of the CLG and that “the CLG is a key mechanism for reflecting community concern and interest and communicating the programme to the community’s most affected parties.”

No changes have been made to this DWP.

Noted – Table 7-2 has been updated in this DWP. Table 11 in the Project Communication and Consultation Plan has also been updated to reflect this feedback.

9 September 2017 As above Specific comments – Importance of baseline monitoring:

The feedback from local businesses in the area of the current CRL works is salutary and puts the spotlight on the relevance of pre-project baseline monitoring, particularly associated with customer numbers. Although I advocated for this in my previous Peer Review, it was not acted on. It is encouraging to see that it has been acted on already for this stage. This should be the case for all future stages of the work.

10 September 2017 As above Specific comments – validation of pedestrian count methodology:

It is good to see that “pre-construction pedestrian counts along Albert Street, including the works area, have been undertaken (9 August 2017). On-going pedestrian counts will be undertaken during and after construction. Baseline and on-going retail spend data is also being collected in the area and analysed quarterly. These measures will enable CRLL to monitor social impact and business disruption effects, including how success of the identified mitigation measures.”(sic). Without such pre-project monitoring, there can be no subsequent evaluation of the effectiveness of the proposed mitigation and therefore no evaluation of whether or not the related mitigation expenditures were warranted or well-directed.

11 September 2017 As above Specific comments – validation of pedestrian count methodology:

It is of concern that the authors of the TAP DWP take the view that “Pedestrian surveys are not considered necessary however as the existing footpath has very little activation, and the footpath has little ‘place’ function.”

Noted – no change to the DWP required

Noted – no change to the DWP is required

Noted – However, this is the expert opinion of the traffic engineer who has reviewed the proposal from a perspective of assessing and managing the effects on the transport network and not in terms of social impact or business disruption.

CRLL have confirmed that pedestrian surveys have and will be undertaken throughout construction.

No change to the DWP is required.

12 September 2017 As above Specific comments – validation of pedestrian count methodology:

I could find no indication of who is responsible for carrying out the pedestrian counts nor any description of the method (location, timing, duration of monitoring for these pedestrian counts) nor whether the method has been discussed with affected parties and accepted by them as valid. The integrity of this exercise is important and would benefit from such a prior validation process, explicitly recorded and reported.

CRLL is responsible for undertaking the pedestrian counts.

The methodology for undertaking the counts is not a matter that is required to be addressed in this DWP. However, the process of undertaking pedestrian counts to date has been managed by a suitably qualified person within the CRLL team.

For completeness, some minor changes to the DWP have been made at section 6.2, including:

 Outlining that the responsibility for pedestrian counts sits with CRLL.

 The pedestrian count undertaken on August 2017 was undertaken during the morning peak period (8-9am).

Pedestrian count data can be made available on the CRL website or via the quarterly CBLG meetings during the construction phase.

13 September 2017 As above Specific comments – Feedback from local businesses – other effects not previously anticipated:

The feedback from local businesses in the area of the current CRL works also highlights certain adverse impacts that were not previously anticipated for the current works (e.g. rough sleeping in locations relatively sheltered by temporary structures). These should no longer be unanticipated and additional mitigation may need to be considered. In fact, given the feedback cited on p.19 (Figure 4-1), it would be advisable to adopt a pro-active approach to the design of the structures to be erected to safeguard pedestrian access along Albert Street (particularly any “contained pedestrian thoroughfare” as noted in Section 5.4.4) to avoid the situation where they also attract beggars and homeless people to occupy the area as is reported to have occurred in Victoria Street West under Stage 1 of the CRL project -particularly recognising the proximity of these two locations.

Noted – lighting in the containers and along the hoardings will be installed for amenity and safety reasons (sections 5.7 and 5.8 of this DWP). This lighting will help to detract rough sleeping around the construction area. CRLL is also investigating installing acoustics in the containers. This will serve as a dual purpose to increase amenity and detract rough sleeping.

No change to the DWP is required.

14 September 2017 As above Specific comments – limits of practicability

Table 4-3 Key Issues from Engagement Meetings (pp.20-30 of the SIBD DWP) summarises the key points raised by affected parties and the mitigation measures proposed to address these concerns.

In some cases, the statements of mitigation are too vague. They fail to state the extent to which the measures are expected to be effective. In this, they appear to defer (implicitly) to the caveat "so far as reasonably practicable" without stating the expected limits to practicability. In doing so, they lack accountability. This applies particularly to concerns raised by businesses regarding the likelihood of loss of customers and intrusive noise for adjacent residents and other nearby, noise-sensitive activities. There is no mention of temporary relocation options if certain threshold conditions are exceeded, because there is no reference to such thresholds.

To the extent that the proposed mitigation relies on compliance with regulated standards (in the case of noise), this should be stated. Outcomes expected as a result of mitigation should be stated explicitly.

15 September 2017 As above Specific comments – utility outages

Section 5.5 (pp.34-35) discusses the issue of Utility Disruption. There is no indication of the likely duration of utility outages – either planned or unplanned. Since the only mitigation measures described in this DWP involve timely communications, it might be assumed that any planned utility outages would be of minimal duration - perhaps a few hours at most. If it cannot be confirmed that this is the case - that much longer periods of disruption are envisagedthis would cast doubt on the adequacy of specific mitigation currently proposed. A minimum requirement for this DWP is that this matter be clarified and confirmed and any such uncertainty removed.

Noted – Table 4-3 updated to include specific mitigation measures where appropriate.

The Project’s noise specialist does not consider that temporary relocation is required for this Project. This expert opinion has been relied on.

Table 4.3 was developed further through CLG consultation. Specifically, feedback from Heart of the City and SkyCity.

Noted – utility outages will be managed through the established specific utility communication channels. Generally, any utility outages will be over a few hours. If utility outages are required for longer periods of time, the utility providers will provide generators as per their own internal requirements/targets.

No change to the DWP is required.

16 September 2017 As above Specific comments – notable receivers:

Section 7.3 of the Draft Communications and Consultation Plan (at p.37) states that “There are no notable receivers affected by the Project”. However, the document provides no information about the process by which such a conclusion was reached. Any such process would be expected to involve detailed consultations, and should therefore be easily documented and clearly reported. A similar observation applies to the CNV DWP which states without further explanation “no Notable Receivers have been identified for these works. Therefore, the requirements for Notable Receivers are not considered further in this DWP” notwithstanding the fact that several potentially affected parties expressed concerns about intrusive noise.

This appears to be contradicted in the SIBD DWP (at p.32) where it states “the CNV DWP recommends that Site Specific Construction Noise and Vibration Management Plans (SSCNVMPs) will be implemented for certain receivers where construction noise or vibration does not comply with the Project Noise or Vibration Standards.” Again, there is no explanation of what consultative procedure will be used to determine whether or not such situations exist within the project area.

In the definition section, the CRL designation conditions clearly outline the receivers that are considered to be ‘notable receivers’ along the CRL route. These being:

 Public performance theatres.

 Recording studios, both sound and television (including Mediaworks, except the specific spaces addressed by Condition 35).

 In relation to sensitive equipment - Medical Facilities and Scientific Laboratories.

 In relation to the requirement to record witness statements – the Auckland District Court in Albert Street.

None of these notable receivers are affected by the works.

Notable receivers are not the same as sensitive noise and vibration receivers. They are defined differently in the CRL designation conditions.

The threshold for when a SSCNVMP is required is entirely dependent on whether the construction noise and/or vibration standards are predicted to be exceeded. There is no consultative procedure. It is a technical analysis. If a SSCNVMP is identified as being required, specific consultation with that building owner is undertaken.

No change to the DWP is required.

17 September 2017 As above Specific comments – financial compensation

Section 7.4 (pp.43-44) discusses Disputes Resolution. However, it appears to give contradictory messages or create conflicting process expectations.

On one hand (p.44, para.3), there is a statement that "Financial compensation is outside the scope of this DWP." Yet on the other hand (p.44, para.1), the text states "A claim for financial compensation under the Public Works Act 1981 is a possibility for affected parties who are significantly affected by the Project." and provides advice on how to lodge a claim.

These contradictory statements should be clarified. If the message is that decision-making responsibility for such claims lies outside the group of individuals identified with various responsibilities in this DWP (as on pp.7-9), this should be stated. However, if the reason for the compensation claim arises from project activities, then it is difficult to support the contention that such mitigation "is outside the scope of this DWP".

18 September 2017 As above Specific comments – cross referencing to other DWPs

This DWP makes reference to three other DWPs that are relevant to social impacts and business disruption -

 the TAP DWP;

 the CNV DWP and SSCNVMPs; and

 the AQ DWP.

Due to the timing of receipt of the SIBD DWP, there has been no time for a detailed review of these complementary DWP documents. Nevertheless, several apparent inconsistencies between these documents have been noted above. These should be addressed forthwith and process remedies put in place.

I note that these DWPs will be reviewed by other members of the Independent Peer Review Panel. However, it is important to note that I have had no communication with any of the other specialist peer reviewers.

Financial compensation is not a matter that is addressed in this DWP. Financial compensation is administered by Land Information New Zealand under the Public Works Act 1981. This detail is provided in the DWP for information purposes only.

No change to the DWP is required.

Noted

It is not considered that a detailed review of the TAP DWP, the CNV DWP and SSCNVMPs and the AQ DWP is required for the purposes of the peer review of this DWP.

No change to the DWP is required.

Appendix C Business Support Programme

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