TRAVELWEEK OCTOBER 23

New destination: Riviera Nayarit

With WestJet’s new weekly flights to Riviera Nayarit International Airport (TPQ) starting this winter, it’s easier than ever for your clients to connect with Mexico. Whether your clients are seeking a luxury escape to Punta Mita’s fivestar resorts, a culinary journey in Riviera Nayarit, an adventure to the natural wonders of Islas Marietas or a week of waves and surfing in Sayulita, Riviera Nayarit has something for everyone.

Book their getaway today with WestJet Vacations.

Preparing for the next big crisis: Lessons from the frontlines

BY CINDY SOSROUTOMO

TORONTO — The COVID-19 pandemic upended the global travel industry in a way few could have imagined. Agencies were shuttered, travellers were stranded, and planes were grounded for months on end. Yet amid the turbulence, the industry’s resilience shone through. And now, with travel back in full swing and the benefit of hindsight, many in the trade are asking how to prepare for the next crisis – whether it’s another pandemic or a different kind of global downturn. We asked five industry experts what they learned from the pandemic years and how they’re future-proofing their businesses.

VALUE YOUR EMPLOYEES

For Salma Siddiqui, President of Uniglobe CBO Travel in Ottawa, the pandemic underscored how essential adaptability is in times of uncertainty. “The COVID-19 pandemic presented unprecedented challenges that could not be anticipated or fully understood in advance,” she says. “The evolving nature of the situation required adaptability from key players, including governments at every level, as they developed and implemented new procedures.”

Siddiqui believes that one of the most important lessons from the pandemic was the value of employment stability. “Rather than resorting to layoffs or terminations, organizations should prioritize job retention,” she explains. “This approach fosters unity and reinforces the message that we are together through thick and thin. Supporting staff not only

builds morale but positions an agency for a faster recovery once the crisis subsides.”

She also stresses the need for contingency planning. Setting aside a reserve fund, she says, should be considered a key best practice for agencies of all sizes. “A small step like this can significantly enhance financial resilience and readiness in the face of unforeseen events.” While the industry has moved on from the height of the pandemic, Siddiqui warns against complacency: “It’s crucial to remember that COVID-19 remains a persistent threat globally. We need to stay vigilant and ensure the lessons we learned are not forgotten.”

ENGAGE YOUR CLIENTS

Monica Johnstone, Owner of Uniglobe Travel Innovations in Mississauga, tells Travelweek that the crisis reinforced one message above all others: be ready for anything. “Primarily, it’s important to have some cash reserves for a rainy day,” she says. “I had to borrow money to keep my team whole, and while I’m still paying that back, it was worth it.”

Johnstone’s team also focused on keeping their clients engaged even when travel was halted. “We sent weekly updates not only on what we knew about the pandemic but also took the pulse of our clients,” she says. “We shared recipes from other countries and updates on our team members, all to keep our name front and centre.”

She advises agents to take a proactive stance. “Know your

business, know where you can cut expenses when necessary, and act quickly,” she says. “Clients and team members both need the assurance that the agency will survive. Make sure you are always in a reasonably secure financial position so you have funds available for the next event.”

DIVERSIFICATION IS KEY

In Saskatoon, Jamie Milton, President of Uniglobe Carefree Travel, shares a similar story of perseverance. “Covid taught me never to give up and to search for unique solutions,” she says. “No matter how bad things got, with a little perseverance an answer always seemed to come through.”

Milton’s agency made a deliberate decision to keep staff on board during the downturn. “The number one thing we did right was find creative ways to keep nearly all our staff employed,” she recalls. “We reduced hours and took advantage of government programs to supplement wages so when things eventually turned around, we didn’t have to hire and train staff and rebounded immediately.” The agency also sought local opportunities, working with tourism partners to sell staycations and local attractions until international travel resumed.

To mitigate future disruptions, Milton believes diversification is key. “We have a good mix of corporate, leisure and group business, and it’s split evenly between employees and independent consultants,” she says. “We don’t have all our eggs in one basket, and that’s been very helpful.”

While the possibility of another global crisis looms, she remains confident in the industry’s ability to adapt. “We can’t live in fear of the future. We’ve survived 9/11, SARS, economic downturns and Covid – we’ll survive whatever comes next. We are an awfully resilient industry.”

MAKE BOLD MOVES

Cathy Larsen, CEO of Departures Travel in Sidney, BC, recalls how the pandemic hit her newly opened office at a particularly vulnerable time. “We quickly went into survival mode,” she says, making bold moves that included selling office furniture, finding another business to take over the lease, creating weekly live chats with suppliers and launching Mystery Departures – surprise local travel packages that kept clients engaged and excited.

Beyond creativity, Larsen highlights the power of collaboration and advocacy. She worked closely with local agencies like Ensemble and organizations like ACTA to raise awareness about the challenges facing travel agencies. Larsen also maintained ongoing communication with government representatives – the Canadian Federation of Independent Business, the Canadian Chamber of Commerce, the Business Improvement Association and their Member of the Legislative Assembly, Elizabeth May – to lobby for support.

All this, she says, reflects the importance of making quick, creative decisions. “Global events are ever

changing, which makes a good travel advisor’s job more difficult – but also more important and valued,” she says.

USE YOUR TIME WISELY

Shalene Dudley, Owner of Latitude Concierge Travels in Oakville, ON, learned the pandemic was as much a personal test as a business one. “I had to put up boundaries and step back for a month to focus on business planning, rebranding and wellness,” she says. “I took the time to rebuild my business plan and learned how other businesses – even ones outside of the travel industry – were surviving the pandemic.”

Not one to rest on her laurels, Dudley also used the downtime to complete a certified wedding planning course, expand her agency into a golf division, applied for grants and transitioned from a host agency to full independence with its own IATA and TICO designations. “The pandemic showed me that even in crisis, there are opportunities to strengthen and diversify your offerings,” she says.

A firm believer in being prepared and adaptable, Dudley recommends having a risk management and communication plan – “even a simple one to refer to when the next natural disaster, pandemic, resort closure or flight cancellation occurs” – and taking steps to succeed as a travel professional with proper incorporation, business accounts, ongoing education and deliberate partnerships can help minimize

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any potential fallout. “Even if you have a niche, you should continue your education about other brands, destinations and products – you never know what the next trip your clients are looking for.”

LOOKING AHEAD

While none of the experts believe another pandemic is imminent, all agree that the industry must remain vigilant. “Anything is possible,” Johnstone says. “There will always be challenges, and we are already seeing the impact with the current geopolitical environment. But we adapt and learn and are stronger moving forward.”

Milton echoes the sentiment: “All we can do is make the best decisions we can, given what we know in the moment, and be willing to be flexible and nimble.”

Siddiqui cautions never to underestimate the ongoing implications of the pandemic, even now when the industry has navigated through its initial phases. “As we move forward, it is essential to maintain vigilance and treat the situation with the seriousness it warrants, ensuring that lessons learned are not forgotten.”

And if there is another pandemic, which Dudley thinks is likely, it will probably be managed far differently than the last one. “The industry has learned to be more agile and prepared so next time, we can pivot our businesses for the benefit of our clients and ourselves.”

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Promperu’s Peru Outdoor Expo showcases extensive adventure travel product

BY ANNIE CICVARIC

ANCASH — With Peru already top of mind as a leading destination for adventure travel, Promperu’s inaugural Peru Outdoor Expo was perfectly timed.

“Thank you all so much for coming, for trusting us and visiting Peru, particularly Ancash,” said Maria del Sol Velasquez, Tourism Director, Promperu, at the recent ribboncutting ceremony, attended by representatives from Promperu, APTAE and other officials.

“This is our first Peru Outdoor Expo and the first of many to come,” she added.

The expo’s setting was ideal too, in Peru’s Ancash region, known for its impressive Cordillera Blanca. The mountain range – part of the larger Andes Mountains – provided a stunning backdrop.

ATTENDEES FROM AROUND THE WORLD

Travelweek was among the delegates for this debut Peru Outdoor Expo, along with more than 30 local suppliers and 39 international buyers and media representatives from nine key markets, including attendees from Canada and from as far away as India and South Africa.

Buyers had the opportunity to participate in three pre-fams leading up to the conference, allowing them to experience the country firsthand –a telling sign of Peru’s investment in tourism.

Over the course of two days, a roundtable format facilitated more than 600 meetings, offering a unique networking opportunity for Peruvian tourism delegates and a select group of Canadians, including Anas Rana from Off The Map Travel Adventures in Kitchener, ON.

“The Huaraz conference offered a chance to meet passionate tourism professionals committed to showcasing their homeland, all while surrounded by the awe-inspiring mountains of Ancash,” Rana told Travelweek.

“Every detail was well executed with engaging speakers,” added Katherine Morewood from World Expeditions Schools, Ottawa. “I would recommend this event to anyone interested in expanding their business opportunities in Peru.”

Jane Hart from Direct Travel appreciated the Shaman experience that was incorporated into the event. “The Shaman is a crucial part of Peruvian culture, so it was an important ceremony to witness,” said Hart.

Notably, the effort was not solely focused on business meetings, as Velasquez pointed out.

“Our focus is on three pillars: ensuring quality and safety, fostering sustainable tourism that benefits local communities, and showcasing adventures where cultural experiences, nature and gastronomy come together.”

She added with a smile, “Now, let’s do some business.”

PERU TRAVEL TRENDS & INSIGHTS

With 67% of the marketshare dedicated to adventure travel, it was fitting to have guest speaker Diego Arelano from the Adventure Travel Trade Association (ATTA) share some insightful information.

Why invest in adventure travel?

Arelano emphasized how revenue from adventure travel contributes to local economies.

He shared a memorable statistic: 100 cruise tourists, nine overnight visitors, or just four adventure travellers can all produce the same monetary return.

Moreover, adventure travel creates 2.6 jobs per traveller, compared to just 1.5 jobs for mass tourism. The average trip cost for adventure travellers is US$3,000 for an 8-night stay (based on 2024 statistics).

That said, this popular market segment generates 76% of the total trip cost, which is spent on local suppliers and communities.

Additional highlights included the top five primary adventure activities: hiking/walking, cultural experiences, cycling, safari/wildlife viewing and culinary tours.

Tapping into the ‘hot’ high demand trends are trips focused on women and solo travellers.

Additionally, running has emerged as a new adventure activity, making its way into the top 10 list.

Meanwhile, it’s not surprising that Peru ranks well as a destination and has reason to aim high, advancing from 29th position in 2020 to 6th in 2024 on a global scale. The country meets several key criteria for adventure travel, positioning it well for growth – with good reason.

But even more exciting than past numbers is what’s ahead. If there’s ever a time for travel advisors to have Peru on their radar, it’s now. There is much to experience, especially for Canadians with wandering eyes for new travel destinations.

SUSTAINABILITY & CONSERVATION

At the press conference, attendees were exposed to a wide range of topics and talking points, including sustainable tourism, where guest speaker Kiara Castaneda, a tourism specialist for SERNANP (National Service of Natural Areas Protected by the State), led the discussion on the theme.

Castaneda provided some insights into Peru’s biodiversity, highlighting that the country ranks 1/10 globally in this regard, encompassing a rich variety of butterflies, birds and fish species.

SERNANP employs over 1,500 individuals, including more than 700 park rangers who protect the natural and regional conservation areas throughout Peru. One notable protected area is Huascaran National Park, renowned for its diverse range of activities, including trekking, climbing and cycling.

This year marks a significant milestone for the UNESCO-designated Huascaran National Park, as it celebrates 50 years of captivating adventurers around the globe.

THE RACE OF ALL RACES

Another keynote topic covered was trail running in the Andes. Pegged as the premier trail running race in Peru, the Andes Race offers a unique challenge that weaves through the stunning landscapes of the Sacred Valley of the Incas and the majestic Andes mountain range.

Since its inception 10 years ago, the event has featured two distances and attracted 98 participants (eight international runners from six different countries).

The main goal at the time was simply for everyone to complete the race without getting lost.

Fast forward to today, the race is backed by major brands such as Adidas, Copa Airlines, and Rimac

Siguros, and it now attracts more than 1,000 participants, including 170 international runners from 25 countries worldwide. Distances offered have expanded, ranging from 13km to 100km, and by 2026, the race is expected to welcome more than 1,500 participants.

The event has not only drawn more local runners but has also revived the tradition of the chaksis—the swift-running messengers from the 15th century who could cross vast distances in remarkably short time.

Not surprisingly, the event’s impact on the local economy is significant, as it brings travelling companions, lodging, tour programs, and other services to a local level. Athletes of all levels – from beginners to ultramarathoners – can tackle different distances and elevations while discovering the region’s rich history, enjoying local community hospitality and the vibrant energy of the Peruvian Andes.

For more information about travel to Peru see Peru.Travel.

CRUISE LINES

Cunard’s Queen Elizabeth has made its Miami debut, launching a twoseason Caribbean program with nine- to 21-night itineraries through April 2026. Fresh from an extensive refresh, the ship features revitalized venues including the Royal Court Theatre, Queens Room, and Lido Pool Club, along with enhanced Grills Suites offering new amenities, refined dining experiences, and butler service. Guests can enjoy expanded wellness options at the Pavilion Wellness Café and the Harper’s Bazaar Wellness at Sea program. The Caribbean season introduces nearly 120 exclusive performances, new dining concepts like Karibe, and the first-ever at-sea production of Come From Away, ahead of Alaska voyages in summer 2026.

Viking has expanded its awardwinning river fleet with the delivery of two new ships: the Viking Honir in Switzerland and the Viking Thoth in Egypt. The 190-guest Viking Honir will sail the Rhine, Main and Danube Rivers, featuring Viking’s signature Scandinavian design, Aquavit Terrace and two-room suites. The 82-guest Viking Thoth joins Viking’s growing Nile fleet, operating the Pharaohs & Pyramids itinerary. Reflecting the line’s continued growth strategy, Viking plans to add 23 more river ships by 2028 and 10 additional ocean ships by 2031, bringing its fleet to 112 river and 23 ocean and expedition vessels worldwide.

DESTINATIONS

Jamaica has set ambitious new tourism goals for the Canadian market, aiming to welcome 600,000 visitors annually and generate US$750 million in tourism earnings by 2030. The announcement comes as the destination prepares for a strong winter season, bolstered by a 22% increase in airlift capacity from Canada. The Jamaica Tourist Board plans to intensify its marketing efforts in Canada, focusing on digital engagement, trade partnerships and consumer-facing campaigns that highlight the island’s authentic culture and value for money. So far this year, Jamaica has welcomed approximately 485,000 Canadian visitors – just shy of its 500,000 target for 2025.

AVIATION

The International Air Transport Association (IATA) has updated its Emergency Response Best Practices Handbook to include, for the first time, comprehensive guidance on family assistance during aviation emergencies. The new chapter offers practical tools to help airlines, airports and ground handlers meet both IATA Operational Safety Audit (IOSA) and International Civil Aviation Organization (ICAO) standards. It emphasizes timely communication with families, establishment of Family Assistance Centres, and procedures for handling personal effects and post-incident support. IATA has also introduced new Family Assistance training courses and simulationbased Emergency Response Planning to enhance preparedness and compassionate response across the aviation sector.

Air Transat adds new routes and extended service to summer 2026 lineup

MONTREAL — Air Transat is expanding its global reach with the addition of three new international routes and several year-round southern services as part of its summer 2026 program.

The updates include exclusive transatlantic routes from Quebec City to Marseille, and Ottawa to London Gatwick, as well as the annualization of several southern routes from Montreal, Quebec City and Toronto.

The carrier, recently named the 2025 World’s Best Leisure Airline by Skytrax, said the enhancements are part of a broader strategy to strengthen its presence in Europe, Latin America and the Caribbean, while offering more flexibility to Canadian travellers.

NEW ROUTES FROM QUEBEC CITY

Beginning May 21, 2026, Air Transat will launch a weekly nonstop service between Quebec City and Marseille, operating every Thursday through

Oct. 8, 2026. The exclusive route provides a new link to southern France and builds on the success of the airline’s existing Quebec City–Paris service.

The carrier will also extend its new Quebec City–Fort-de-France route, which begins Dec. 14, 2025, into the summer season. Weekly Monday flights will continue through the warmer months, allowing travellers year-round access to Martinique.

NEW ROUTES FROM OTTAWA

For the first time, Air Transat will operate nonstop transatlantic service from Ottawa to London Gatwick, starting May 15, 2026. Flights will run three times weekly on Fridays, Sundays and Tuesdays.

In addition, a new Ottawa–Montreal connection will operate between May 5 and Oct. 23, 2026, offering travellers in the capital easier access to Air Transat’s full international network. The development aligns with the continued expansion of partner airline Porter Airlines, which

is strengthening Ottawa’s position as a growing air hub in eastern Canada. The partnership is designed to improve global connectivity for travellers departing from Ottawa through coordinated schedules and seamless connections.

SOUTH ROUTES FROM MONTREAL & TORONTO

Air Transat is also transitioning several popular southern routes from seasonal to year-round operations starting summer 2026. These include:

• Montreal (YUL)–Cartagena (CTG)–Medellín (MDE): 1 flight/week, Thursdays

• Montreal (YUL)–Pointe-à-Pitre (PTP): 2 flights/week, Tuesdays and Saturdays

• Montreal (YUL)–San José (SJO): 2 flights/week, Mondays and Fridays

• Toronto (YYZ)–Cartagena (CTG)–Medellín (MDE): 1 flight/week, Wednesdays

The Montreal–Cartagena route will now continue year-round and be extended to Medellín, following the same model as the Toronto–Cartagena–Medellín service, which launches Nov. 2 and will also operate year-round. Together, the two routes provide travellers with convenient access to both the beaches of Colombia’s Caribbean coast and the urban vibrancy of Medellín.

The newly announced flights are already open for booking. Air Transat says additional updates will be shared in the coming weeks as part of the continued rollout of its summer 2026 program.

THE NEWLY ANNOUNCED FLIGHTS ARE ALREADY OPEN FOR BOOKING

EARLY ACCESS IS HERE

2027 Europe River Cruises | Secure 2026 Pricing Today

Canadian travel advisors now have early access to Emerald Cruises’ 2027 Europe River Cruise collection, at 2026 pricing, for a limited time. Whether you’re booking individual clients or locking in group space, now is the time to secure the best value, availability, and amenities across our award-winning itineraries.

NEW FOR 2027

Cruise the Seine aboard Emerald Lumi, our latest Star-Ship, featuring an 8-day itinerary sailing to Normandy and into Honfleur. A rare and highly requested route—perfect for Canadian travellers with a passion for history, culture, and WWII heritage.

Emerald Cruises & Tours launch 2027 Europe river cruise collections at 2026 rates

VANCOUVER — Canadian travel advisors can get exclusive early access to the newly released 2027 Europe River Cruise collections with Emerald Cruises & Tours – at 2026 pricing.

This promotion is available for a limited time and excludes Douro River cruises and city stay extensions.

NEW FOR 2027

With Emerald Cruises, clients can sail through the heart of France aboard the cruise line’s newest StarShip, Emerald Lumi, on an eight-day journey along the Seine. This immersive itinerary takes guests through Normandy and into Honfleur, a rarely offered and highly sought-after route ideal for Canadian travellers drawn to history, culture, and WWII landmarks.

GROUP BENEFITS

Canadian travel advisors can unlock added value with Emerald Cruises’ Group Benefit Program, designed for groups of 10 or more paying guests. The offer is ideal for reunions, special occasion getaways, or large friends and family trips, with customizable packages with enhanced amenities and exclusive savings.

Advisors also receive dedicated support from Emerald Cruises’ Canadian team of group travel specialists.

Travel advisor group benefits:

• 15% commission minimum

• Bonus commission up to $200 per person

• Enhanced tour conductor earnings

• No deposit required to hold group space

Group amenity selections:

• Up to $200 per person additional savings

• Up to €200 per person onboard credit

• Premium or Platinum beverage packages

The cruise line’s support and marketing commitment for the Canadian trade include a dedicated Group Specialist to help select the best itinerary and manage reservations; customizable flyers to market group trips effectively; tailored product and sales training, hosted presentations or webinars, travel nights or virtual events with limited time booking incentives, charters (charters-incentives@scenicusa. com), fams and more.

Complete details on group program benefits, savings and advisor support are outlined in the Emerald Cruises flyer. Early Access pricing and space are limited and may sell out at any time.

Agents are invited to contact their Emerald Cruises & Tours BDM or a Groups Specialist at 1-844-788-7987 or email groups@emeraldcruises.ca.

ACTA launches Accessible Travel Advisor Directory for Canadians

TORONTO — ACTA is making it easier for Canadians with visible and nonvisible disabilities to connect with specialized travel professionals with the launch of a new Accessible Travel Advisor Directory.

Set to become a first-of-its-kind tool in Canada, the directory will go live to the public after a one-month application period for qualified ACTA members.

It aims to close a longstanding gap in the travel industry by offering travellers a reliable way to find advisors with proven experience in accessibility-focused travel planning. The resource will also help travel advisors refer clients to specialized professionals when specific accessibility needs extend beyond their own expertise.

Key features of the new directory include:

• Easy-to-search database to help clients find advisors based on specific accessibility needs

• Coverage of specializations for both visible and non-visible disabilities

Fareconnect’s Annual Conference 2025 brought together more than 100 travel advisors and 21 preferred suppliers for four days of learning, networking and entertainment. Held in Edmonton from Oct. 2-5, the event included an awards ceremony, a Music Poker Night and a gala evening.

• Diligent vetting process to ensure advisors have demonstrated expertise in accessible travel

• Free listing for qualified ACTA members with no application fees

• Valuable referral resource for travel advisors seeking specialized professionals

• Available in English and French

The directory is available exclusively to active ACTA members as a complimentary benefit. Applications are currently being accepted through a dedicated portal, with a one-month window to create the initial roster of qualified advisors. After the launch, applications will continue to be accepted and successful applicants

will be notified before the public release.

To help promote the directory, ACTA plans to roll out a nationwide media campaign highlighting the importance of accessibility in travel and the value of working with certified professionals.

Qualified travel advisors are encouraged to apply now to be part of the inaugural launch. Those who are not yet ACTA members can contact ACTA Membership for details on how to join.

Click here to apply for the Accessible Travel Advisor Directory.

Royalton names Paraíso de la Bonita as inaugural member of new Royalton Reserve Collection

RIVIERA MAYA — Royalton Hotels & Resorts has announced the launch of the Royalton Reserve Collection, a new portfolio of independent luxury resorts that will operate under the Royalton brand.

The collection is designed to showcase properties that combine individuality, exceptional design, highend gastronomy and elevated service standards within the luxury allinclusive segment. Each resort within the Royalton Reserve Collection will be independently distinctive while adhering to the highest brand standards.

Leading the debut is Paraíso de la Bonita, A Luxury Collection Resort, Riviera Maya, Adult All-Inclusive, Member of Royalton Reserve Collection, which has been chosen as the inaugural member.

As part of this portfolio, Paraíso de la Bonita will introduce the Diamond Club suite category, featuring premium amenities such as private butler service and exclusive access to select areas of the resort. Select existing suites will transition to

this category, offering guests an enhanced level of privacy and personalization.

On Dec. 15, 2025, the resort will unveil the new Chairman Building, a dedicated space for Diamond Club guests that includes a secluded beach, an exclusive pool and bar area, a private restaurant, and a curated lounge with live music. The building will also feature a breakfast venue, a Cooking Studio for culinary experiences, and 10 additional Diamond Club oceanfront suites, bringing the resort’s total to 100 luxury accommodations.

The same day will also see the opening of The Royal Spa, the brand’s signature wellness concept. The facility will feature hydrotherapy, cromotherapy, a salt room, a fullservice salon, a bridal suite and tailored treatment options. A fitness centre with the latest equipment will complete the resort’s new wellness offerings.

While Paraíso de la Bonita serves as the inaugural property in the Royalton Reserve Collection, additional resorts are already being planned as part of Royalton’s expansion in the luxury all-inclusive market.

For more information, visit www. royaltonresorts.com.

Bannikin relaunches travel trade development services with new specialist

Bannikin has announced the return of its travel trade development services with the appointment of seasoned global travel leader Gabriella Stowell as the company’s new Travel Trade Specialist.

With more than two decades in the international travel industry, Stowell brings extensive experience in destination development, strategic partnerships and trade relations across global markets. Her career includes more than 10 years with the Adventure Travel Trade Association (ATTA), where she was instrumental in advancing destination development, research, education and event programming.

In her new role, Stowell will lead the design and implementation of trade strategies aimed at connecting travel companies with key markets, amplifying their stories and driving long-term value.

“I’m truly excited to join Bannikin,” says Stowell, who’s originally from Brazil and is fluent in Portugues, English and Spanish. “My values around, and commitment to, sustainable and inclusive tourism align perfectly with Bannikin’s worldview that tourism should co-create value through and beyond the industry.

Stowell can be reached via email at gabriella@bannikin.com.

Globus debuts ‘Two Trips. One Destination’ campaign

TORONTO — The Globus family of brands’ new ‘Two Trips. One Destination’ campaign positions touring as ‘the ultimate travel upgrade for the next generation of globetrotters,’ says the company.

The campaign consists of streaming television, digital advertising and a refreshed site, and showcases the difference between going it alone and going with Globus by following two couples in the same destination on two very different vacations.

As Globus puts it: “One faces the alltoo-familiar headaches of DIY travel; the other enjoys seamless, story-filled adventures with Globus.’

“Today’s travellers want freedom and ease – and touring delivers both,” says Steve Born, Chief Marketing Officer for the Globus family of brands. “This campaign shows what research has confirmed: touring is the next level of travel and a leap forward

from DIY. It’s smarter, sleeker and designed for travellers who want all the wow, without the what-now.”

Born adds that the campaign builds on a proprietary global study conducted by MMGY Travel Intelligence, commissioned by the Globus family of brands, showing that nearly three-quarters of Gen X (74%) and younger Boomers (71%) find guided vacations appealing. Key drivers include the promise of balance, value, cultural connection and freedom from stress.

Born says Globus has evolved its touring styles to meet these travellers where they are, with offerings including Choice Excursions and the company’s largest offering of Small Group Discovery tours averaging 15 guests.

Globus family of brands offers more than 500 vacations across 80+ countries and six continents. Travel styles include Classic, Small Group Discovery, Independent City Stays & Tours, Undiscovered, Escapes and Rail.

TODAY’S TRAVELLERS WANT FREEDOM AND EASE – AND TOURING DELIVERS BOTH

Cuba Tourist Board welcomes new Director in Toronto

The Cuba Tourist Board has a new Director taking over the reins in Toronto.

Gihana Galindo stepped into the new role on Oct. 15, succeeding Lessner Gomez who will be returning to Havana after six successful years leading the organization in Canada.

Galindo brings with her extensive experience, most recently serving as Commercial Director at the Ministry of Tourism of Cuba where she led several international initiatives to promote the island and worked closely with Canadian tour operators.

The Cuba Tourist Board represents the Ministry of Tourism in Canada. Both organizations extend their gratitude to Gomez for “his outstanding leadership and commitment to strengthening Cuba’s presence in the Canadian travel marketing,” noting how his contributions have “significantly enhanced tourism relations between the two countries.”

Air Canada readies for network expansion with arrival of Airbus A321XLR

MONTREAL — Air Canada is gearing up for a new phase of international growth as it prepares to welcome the Airbus A321XLR to its fleet in 2026.

The aircraft, which offers extended range and improved fuel efficiency, will enable the airline to open new markets and strengthen existing routes that were previously beyond the reach of narrowbody aircraft.

The A321XLR is expected to enter full commercial service by summer 2026 following initial testing and certification in the early months of the year. According to Alexandre Lefevre, Vice President of Network Planning – North America and Scheduling at Air Canada, the aircraft’s arrival marks a major milestone in the airline’s growth strategy.

“Next year we’re going to finally get our hands on that new aircraft. And it’s going to open up a range of new possibilities, new routes, new markets for Air Canada. We’re really excited and it’s a big deal for us that will herald a new era of international growth for Air Canada,” he said.

INTERNATIONAL GROWTH

Air Canada’s first new route made possible by the A321XLR is Palma de Mallorca, a Spanish island in the Mediterranean, which will join the network in June 2026. The aircraft will also be deployed on flights from Montréal to Toulouse, Dublin and Edinburgh next summer.

Lefevre noted that the A321XLR offers flexibility and efficiency for opening new markets while maintaining profitability. “When you look at opening new routes, you need to look at the economics. When you’ve got a tool like the A321XLR that’s completely different from the tools you’ve got in your toolbox today, that opens up new markets that today you cannot viably and profitably open,” he said.

While the aircraft will replace some older models, Air Canada plans to use the A321XLR primarily to drive international growth. Its size and range allow the airline to maintain year-round service on routes that may not support larger aircraft during off-peak seasons.

The Guadeloupe Islands celebrated Air Canada’s upcoming Toronto flights at an industry event in Toronto on Oct. 7. The new service will run from Dec. 20, 2025, to April 30, 2026. Pictured (centre) is Rodrigue Solitude, CEO of the Guadeloupe Islands Tourism Board.

ON BOARD FEATURES

In addition to expanding Air Canada’s network, the A321XLR will feature a new cabin design with modern amenities and larger overhead XL bins for faster boarding and turnaround times. Lefevre said these improvements will enhance operational efficiency and improve the overall passenger experience.

“This also allows us to be more efficient by having faster turnaround times and getting the aircraft back in the air, because it’s meant to fly, not to be on the ground. A faster, more efficient boarding process will improve the customer experience and ensure on-time departures.”

The A321XLR will also serve as the launch platform for several new design and comfort features that will be rolled out across Air Canada’s fleet in the coming years, signalling a refreshed in-flight experience for both domestic and international travellers.

IT’S GOING TO OPEN UP A RANGE OF NEW POSSIBILITIES, NEW ROUTES, NEW MARKETS FOR AIR CANADA

Oceania Cruise launches enhanced e-learning platform for travel advisors

MIAMI — Oceania Cruises has revamped its e-learning platform with a new name, user-friendly tools and exciting rewards for travel advisors.

Formerly known as Oceania Cruises University, the newly named Oceania Insiders University (OIU) is a free e-learning platform designed to help travel advisors strengthen their knowledge of the brand and its offerings. Advisors will find a refreshed curriculum, user-friendly tools and new rewards for advisors who complete training and make bookings.

The complimentary online program offers a series of self-guided modules that highlight what distinguishes Oceania Cruises in the luxury cruise sector, including its destinationrich itineraries, renowned culinary program and commitment to personalized service. Sample modules include: ‘The Finest Cuisine at Sea,’ ‘Award-Winning Itineraries,’ ‘Oceania Club Loyalty Program’ and ‘Building Group Business.’

After completing all three levels and then making three bookings, advisors

can earn up to US$750 in gift card rewards.

Travel advisors can use OIU to enhance product knowledge and drive sales with three simple steps:

1. Engage with the brand story: Participants can explore videos and interactive modules to gain a comprehensive understanding of the brand’s identity and values.

2. Build expertise: Advisors can develop confidence in selling Oceania Cruises by learning how to align products with client preferences and travel styles.

3. Sell with certainty: The program aims to turn product knowledge into sales results, equipping advisors with the insight needed to deliver exceptional client service.

The e-learning platform is supported by the Oceania Cruises Travel Advisor Center, an additional resource hub that includes marketing materials, voyage calendars, brochures, a booking dashboard and contact information for regional sales teams. Together, these tools provide a comprehensive suite of resources to help travel advisors promote Oceania Cruises effectively.

Travel partners can access the program by visiting oceaniacruises. com/advisor and selecting Oceania Cruises University.

Renovated Riu Guanacaste reopens, book now during Sunwing’s October promotion

TORONTO — Sunwing Vacations has announced the grand reopening of Riu Guanacaste on Costa Rica’s Pacific coast following a top-tobottom refurbishment.

Originally built in 2009 on Matapalo Beach, the resort has the distinction of being the first RIU Hotels & Resorts property in Costa Rica.

Following the addition of 300 rooms in 2024, Riu Guanacaste now features 1,041 completely redesigned rooms that are brighter and more spacious. The lobby has also been redesigned with an open and functional layout, while new shaded areas and landscaped gardens create a welcoming atmosphere outdoors. The pool area has been completely restructured and now features six pools, three of which include swimup bars. There’s more to sip and savour, too, with the resort’s new dining concepts, including Asian, Mexican and Italian restaurants, a classic steakhouse and two buffet restaurants with live cooking stations. New additions include two Pepe’s Food snack stations serving grilled food, two Tiki Taco Mexican taco stations and a new ice cream parlour called Candy. The Sports Bar has adopted a new American country concept, offering an à la carte menu and 24-hour drinks.

Families will also enjoy a completely renovated RIU Land children’s area, and still available for all guests are the Splash Water World water park and RIU Party events – weekly themed parties at both RIU hotels in Costa Rica.

For more information, visit the Sunwing Travel Agent Portal.

Live demos, networking and more at Travel Trends AI Summit, Oct. 28-29

TORONTO — It’s almost time for the Travel Trends AI Summit 2025, with more than 40 sessions featuring keynote speakers and live demos, all geared to everything travel and AI and all taking place over the course of two full days.

Scheduled for Oct. 28–29, the online event is bookended each day with morning welcomes and afternoon wrap-ups hosted by Dan Christian, founder and host, Travel Trends Podcast. Live panels and networking are also part of the event.

Highlights on Day 1 include ‘FutureProofing the Travel Advisor: How AI is Redefining the Role’ with Susan Black, founder and CEO of Wowzitude. Black is a travel industry veteran and former CCO of CIE Tours. Now she heads up Wowzitude, a global platform reaching 1.2 million subscribers through partnerships with museums, alumni associations, travel advisors and more.

Next up, The Travelweek Group’s own Devin Kinasz will host ‘Unleashing AI for Agents’. “Travelweek AI helps advisors save time, boost productivity and deliver personalized service –enhancing, not replacing, human connections,” says Travelweek’s publisher.

Also notable, Chris Gentilini, VP, Advisor Success at Nicer, will host ‘How Modern Advisors Launch, Grow and Cross $1M in Year One.’

There are 20 sessions on Day 1, each about 15 minutes in length. Day 2 includes 22 sessions including several panel discussions.

The first panel, ’AI in Action: Real Use Cases Transforming the Multi-Day Tour Industry’, will feature Intrepid’s President & General Manager, Christian Wolters, among others.

A second panel, ’From Booking to Lifetime Loyalty: The Triple Play of Personalization, Engagement and Retention’, includes tech pioneer Terry Jones, who founded Travelocity. com and Kayak.com.

There’s also ‘The Future for Travel Advisors, OTAs and Host Agencies’.

The last session could be an eyebrowraiser for traditional travel advisors – especially all those who heard all the predictions of their demise by Internet back in the late 1990s, and lived to tell the tale. Tuning into ‘The Rise of the Autonomous Traveler: AI Agents and the End of Decision Fatigue’, with a look at “AI’s leap from assistant to autonomous agent, reshaping trip planning, booking and the future of travel experiences,” could help travel advisors stay prepared and on guard for the AI industry’s twists and turns when it comes to travel.

The Travel Trends AI Summit 2025 is hosted in partnership with TourRadar, and Travis Pittman, TourRadar’s founder and CEO, will host ‘The Rawthentic Future: Scaling Travel with AI Without Losing What’s Real’ on Day 2.

A special offer for Travelweek readers offers the Travel Trends AI Summit’s early bird rate of US$49 right up until the first day of the event, using code TravelweekTT.

Sessions will be recorded, so if attendees miss a session, the recordings will be available at a later date.

Click here to register and for more information.

Ely Matlow PEOPLE

Voyzant

Corporate Travel names Matlow as VP Sales

Voyzant Corporate Travel has named Ely Matlow as Vice President of Sales. Matlow brings more than 15 years of sales leadership and travel industry expertise to his new role. He will be responsible for the corporate travel global sales team, expanding Voyzant’s market presence and driving enterprise client acquisition.

Matlow said he’s “thrilled to join Voyzant Corporate Travel at such a pivotal moment for the industry. The company’s reputation for blending sophisticated data-driven solutions with unparalleled client service – paired with competitive air and unique hotel product – is perfectly suited to meet today’s opportunities. I look forward to building on this strong foundation and expanding our partnerships with enterprises that want more from their travel program.”

Experience the joys of off-season Europe with Turkish Airlines

For many Canadians, summer in Europe is a longstanding tradition filled with crowded patios in Paris, lively festivals in Spain and busy beaches along the Mediterranean. But as the high season fades, a different side of Europe emerges – one that’s quieter, more affordable and often more authentic.

Travelling in autumn or winter reveals another rhythm to daily life across the continent. Streets grow quieter, prices are more affordable and famous sites feel more intimate, allowing travellers to notice details that often go unnoticed amid busy summer crowds.

Beyond savings, the off-season offers cultural depth. Cities like Vienna and Prague come alive with autumn harvest fairs and festive Christmas markets. In France, vineyards turn to gold by October. In the Alps, the mountains welcome both hikers and skiers once the snow arrives. Everyday rituals – a morning coffee in a quiet square or an evening stroll through lanternlit streets – take on a special charm that’s easy to miss in midsummer.

Reaching Europe during this time has also become easier. Turkish Airlines, which operates the world’s largest international flight network, connects

Canadians to more than 130 destinations worldwide. With departures from Toronto, Montreal and Vancouver, travellers have seamless access to both major capitals and regional cities. Istanbul Airport serves as a global crossroads, linking passengers to 67 countries within a four-hour flight.

Turkish Airlines also invites travellers to experience Istanbul itself through its Stopover in Istanbul program. Passengers departing from Canada, the United States or Mexico can enjoy complimentary stays in the city — two nights at a four-star hotel for Economy Class travellers, and three nights at a fivestar hotel for those flying Business Class.

Visiting Europe in October, November or February allows Canadians to see familiar destinations from a new perspective while stretching both time and travel budgets. For the trade, it’s a sign that traveller preferences continue to evolve, with more clients seeking value and authenticity beyond the summer months.

In the end, the off-season isn’t about compromise but discovery. Europe without the crowds feels more approachable and rewarding – and for Canadians, the journey often begins through Istanbul.

Trafalgar extends river cruise offer after strong agent response

COSTA MESA, CA — Trafalgar is extending its introductory savings on river cruises following strong demand from travel advisors and travellers alike.

With the extended offer, guests can now save up to $2,000 per couple on bookings made through Oct. 29, 2025.

The company says the decision comes after a surge in interest since launching its new river cruise category earlier this year. Advisors have quickly embraced the product, with bookings for 2026 pacing strongly and sales continuing to build each week. Early feedback has been positive, with many advisors noting Trafalgar’s signature brand touches as key differentiators in the competitive river cruise space.

“Advisor response has been energizing. Hearing comments like ‘now I can book your river cruises too’ tells us we’re creating something advisors and their clients truly want, and this sale offers them the value they’ve been seeking,” says Whitney Ramirez, SVP of Sales, TTC Tour Brands.

The extended offer is available exclusive to guests. Early bookings are encouraged as cabins are selling quickly, particularly in premium categories such as French Balcony.

Two new ships will launch in 2026 on the Danube and Rhine rivers, followed by additional expansion in 2027.

For more information, cruise itineraries and marketing materials, go to www.trafalgar.com/en-us/ river-cruises.

ACTA’s membership drive officially underway for 2026

TORONTO — ACTA’s 2026 membership drive has officially launched.

Current ACTA members, including those holding a CTC or CTM designation, can log in to their ACTA profile to renew their membership for 2026.

Once renewed, members will receive their digital ACTA Membership Card which qualifies an ACTA member for perks in 2026.

“Membership with ACTA means being part of a powerful, united voice that ensures Canada’s travel agencies and travel advisors are heard, respected and represented at every level,” says ACTA President, Suzanne Acton Gervais.

“As our industry continues to evolve – facing new challenges and opportunities alike – it’s essential that we stand together as a community of travel professionals to advocate, elevate and celebrate the vital role of travel agencies and travel advisors across the country, while unlocking the tools, connections and recognition that helps our members thrive.”

A 2026 ACTA Membership includes additional access to an exciting year of events and opportunities, such as:

• A dedicated government relations and advocacy team ensuring travel advisors’ voices and the travel industry is recognized and heard

• Complimentary ACTA Travel Industry Summits in Toronto, Vancouver and Montreal

• Immersive Destination Experiences, international conferences and educational ACTA roundtables across the country

• A digital ACTA membership card for access to thousands of savings from brand name stores and local places for travel, shop, eat and play, for all members and their family

Early Bird Prizes are also available for those who join or renew with ACTA on or before Oct. 31, 2025.

Anyone who joins or renews with ACTA on or before Dec. 5, 2025, will also be eligible for the grand prize.

Prize winners will be selected via random draw and will be required to answer a skill-testing question.

Early bird prizes include:

• A five-night hotel stay for two at Secrets Playa Esmeralda in Punta Cana

• A five-night hotel stay for two at Secrets Mirabel Cancun Resort & Spa

• Two Porter Airlines roundtrip vouchers for travel to any Porter destination

And the grand prize (for those who join or renew by Dec. 5, 2025) is two Air Canada economy class roundtrip tickets system-wide.

For more information visit acta.ca/membership.

MEMBERSHIP WITH ACTA MEANS BEING PART OF A POWERFUL, UNITED VOICE

A fun-filled family getaway!

Located in Mexico’s Riviera Maya, BlueBay Grand Esmeralda is the perfect place for a fabulous family vacation! Kids will love the Kids’ Club, the kids’ pool with water slides, the mini disco plus extra activities.

Parents can chill on the stunning white-sand beach or relax by one of the resort’s many gorgeous pools. There are plenty of restaurants to satisfy all tastes, and live entertainment to keep the party going into the evening!

San Antonio: A

city of history, culture, and experiences

Whether it’s for you or your clients, San Antonio is somewhere special. This a city that will surprise and enthrall.

HISTORIC LANDMARKS

Founded in 1718, San Antonio recently celebrated 300 years of multicultural heritage. The Alamo is a must-see, with the Ralston Family Collections Center displaying priceless artifacts, including gifts from musician and historian Phil Collins. After dark, the San Fernando Cathedral in Main Plaza presents The Saga, a 24-minute light projection detailing the city’s history. San Antonio’s five mission complexes – including Mission San José, Mission Concepción, Mission San Juan, and Mission Espada – along with The Alamo, form a UNESCO World Heritage site, perfect for cultural itineraries.

CULINARY & SHOPPING EXPERIENCES

San Antonio is a UNESCO Creative City of Gastronomy, offering awardwinning dining and unique shopping. The Pearl District, a restored brewery, is now a lively hub of shops, restaurants, bars, and a weekend farmers’ market. Historic Market Square features over 100 shops and eateries blending Mexican and Southwestern culture. Along the River Walk, travellers can enjoy restaurants such as Ocho, Mi Tierra Café, Best Quality Daughter, Biga, Supper and Boudro’s.

ARTS & CULTURE

Art lovers can explore the McNay Art Museum, featuring 19th- and 20thcentury masterpieces, and the San Antonio Museum of Art, housed in a former brewery with 5,000 years of artwork. Both are easily accessible from the River Walk and pair well with nearby dining options.

FAMILY & OUTDOOR FUN

Families can enjoy Six Flags Fiesta Texas, SeaWorld San Antonio, Morgan’s Wonderland, and the San Antonio Zoo, home to over 750 species. Nature enthusiasts can visit the Japanese Tea Garden or paddle along the 12-kilometre Mission Reach Trail. Golfers can explore 33 local courses, including The Oaks at TCP San Antonio, host of the PGA Tour’s Valero Texas Open.

FESTIVALS & ENTERTAINMENT

Fiesta San Antonio in April features 100 events and attracts over three million visitors, with music, parades, and cultural celebrations. Sports fans can watch the San Antonio Spurs at Frost Bank Center. Nearby attractions include Natural Bridge Caverns, Schlitterbahn Waterpark, the Guadalupe River, and historic Gruene Hall, Texas’s oldest dance hall.

San Antonio offers a rich mix of history, culture, culinary delights, outdoor adventure, and familyfriendly attractions, making it a versatile and compelling destination for every type of traveller.

For more information visit TravelTexas.com.

The Bahamas boosts Canadian presence with sales mission and increased airlift

NASSAU — The Bahamas Ministry of Tourism, Investments & Aviation (BMOTIA) has strengthened its presence in Canada following a series of successful sales missions across the country.

Held in Ottawa, Halifax and Calgary from Oct. 6-9, the events connected the Ministry’s leadership with travel advisers, tour operators, airlines and media to highlight new routes and expanded airlift between Canada and The Bahamas ahead of the upcoming winter season.

Led by Chester Cooper, Deputy Prime Minister and Minister of Tourism, Investments & Aviation, and Director General Latia Duncombe, the delegation hosted trade shows, destination presentations and cultural showcases featuring lively Junkanoo performances. The events offered partners an inside look at The Bahamas’ growing appeal across luxury, family, wellness and adventure segments.

Let’s play ball! Visit Seattle hosted trade partners at game 2 of the ALCS at Rogers Centre, where they shared key updates about the destination. Last year Seattle welcomed 2.4 million international visitors, with Canada leading the way with 1.7 million, accounting for 73.3% of overall international visitation. While a projected dip in 2025, Seattle is gearing up for a rebound with expanded international flights and major events like the 2026 FIFA World Cup.

“Ottawa, Halifax, and Calgary were chosen for this mission to highlight the new airlift and improved connectivity to The Bahamas,” said Deputy Prime Minister Cooper. “By meeting directly with travel partners and media in these cities, we are ensuring Canadians across the country are aware of the convenient, expanded access to our islands.”

INCREASED AIRLIFT FROM CANADA

Beginning Dec. 5, 2025, and running through April 10, 2026, Air Canada will launch new nonstop service from Ottawa (YOW) and Halifax (YHZ) to Nassau’s Lynden Pindling International Airport (NAS). The carrier will continue to operate six to seven weekly flights from Toronto (YYZ) to Nassau, while seasonal service from Montréal (YUL) to Nassau will return from the summer

season, from June 20 through Aug. 29, 2026, operating every Friday aboard the Airbus A220. Air Canada Vacations’ weekly service from Toronto to Exuma (GGT) will also resume in November 2025 and continue through April 2026.

Porter Airlines is further expanding its service to The Bahamas with a new nonstop route from Montréal to Nassau, launching Feb. 3, 2026. This follows Porter’s recently added routes from Toronto, Ottawa and Hamilton, providing Canadian travellers with more direct access to Nassau.

Sunwing Vacations has also increased its commitment by extending its Toronto–Grand Bahama (FPO) route to year-round weekly service. The airline will maintain its Montreal–Grand Bahama route with weekly Saturday flights throughout the year.

Discover the Scenic Luxury Cruises & Tours Group Travel Advantage

Unlock more group booking potential with our exclusive Group Benefit Program, tailored for Canadian travellers and available for groups of 10 or more paying guests on our river cruises. This program offers customizable packages with enhanced amenities, exclusive savings, and Tour Conductor credits, all supported by our dedicated Canadian Groups Specialists and Business Development Managers.

With these benefits, you can create more competitive offerings, deliver exceptional value to your clients, and grow your agency’s group business.

Now Available for a Limited-Time Early Access 2027 Europe River Cruising Collection

We’re thrilled to offer our best group savings on 2027 Europe river cruises and tours. Book early to secure 2026 pricing on 2027 river cruise departures offering your group even more value on an unforgettable truly all-inclusive ultra luxury river cruise and tour.

$200*

GROUP SAVINGS

Scenic Canadian Support and Marketing Commitment

Your Group Specialist will assist you with choosing the trip that best suits your group

We can provide you with a customizable flyer you can use to promote your group trip

Your Dedicated Groups Team will assist you with questions and reservations to provide excellent service to you and your group

Your Business Development Manager can provide you with the following to attract guests to join your group:

• Specific product and sales training for your staff

• A power point presentation or webinar for you and your guests

• A travel night or Virtual Travel Show, with a special incentive to reserve within two weeks of the presentation

Charters – Inquire about our options for full and partial ship chartering: Charters-incentives@scenicusa.com

Educational FAMs – a variety of touring and river cruising FAMs offered annually to allow travel advisors to become product specialists

Wilson, Taylor and Smigadis win big at Envoyage’s Worldwide 2025

TORONTO — Several Canadian travel advisors were honoured with awards at Envoyage’s Worldwide 2025.

The flagship global event took place earlier this month in Sun City, South Africa, bringing together industry partners and members from the group’s five core markets: Australia, Canada, New Zealand, South Africa and the U.S. More than 400 travel professionals took part this year.

Worldwide’s gala celebration, The Envys awards, recognize excellence in the Envoyage network, honouring the top-performing members and agencies from around the globe, celebrating their contributions to the industry.

This year, the winners included Christine Wilson, Envoyage, Canada, who was honoured as Destination or Product Specialist of the Year. Adam Taylor with Altitude Travel in Halifax won the Community Impact Award. And Envoyage’s Top Member of the

Year – Canada went to Julie Smigadis with Travel Our World in Toronto.

Worldwide 2025’s theme, ‘Beyond Every Journey,’ emphasized the brand’s focus on enabling and empowering travel advisors and agencies within the Envoyage network to build future-fit businesses and explore opportunities for growth and transformation.

Danielle Galloway, Global Managing Director of Luxury and Independent Brands at Flight Centre Travel Group, which includes Envoyage, set the tone with her keynote address, which compared the travel industry’s transformation to Africa’s Great Migration. “Standing still is the greatest danger of all,” said Galloway.

Envoyage’s network has skyrocketed from AUD$30 million in sales in 2018 to AUD$2.4 billion today, now encompassing over 3,500 members across five markets.

Highlights of this year’s event included AI and technology workshops, with Marketing

Technologist, Kha Ly, presenting ideas for social media marketing leveraging AI recommendations. Envoyage’s Beacon platform helps members unlock data-driven growth and efficiency.

There was also a ‘Lions Lair’ pitch competition, with a shortlist of five Envoyage members from around the world pitching their business ideas to a panel of judges for their shot at taking home an investment of AUD$5,000.

Worldwide 2025 also included a Partner Showcase, and oneto-one meetings at Worldwide Connects. More than 100 industry partners across 50+ brands were in attendance.

Galloway expressed her appreciation and vision for the future of Envoyage: “We are deeply grateful to all the members and partners who attended Worldwide 2025. Not only do we love spending time with our community, their commitment and passion for their craft inspire us every day.”

THEIR COMMITMENT FOR THEIR CRAFT INSPIRE US EVERY DAY

Canadians on the podium as Nexion Travel Group names its 2025 award winners

TORONTO — Nexion Travel Group’s recent annual conference, CoNexion, brought together 725 travel advisors, staff and partners for three days of learning, networking, growth and celebration as the host agency marks its 30th anniversary.

From talented newcomers to lifetime achievers, Nexion members were also recognized for a variety of accomplishments.

Several Canadian trade advisors took home special awards for their hard work, dedication to service and outstanding achievements over the past year.

“Congratulations to all of our award winners,” said Jackie Friedman, VTA, CTIE, President of Nexion

Travel Group. “This year is especially meaningful as we celebrate Nexion’s 30th. It’s inspiring to honour those who truly embody our values. Whether chosen by a fellow member or by Nexion staff, they share one thing in common: a deep passion for supporting Nexion. We are proud to call them members – they represent the very best of who we are!”

Kevin Lapointe of Sunscape Vacations, Orléans, ON, took home the prize as Nexion’s Canadian Rising Star. With just a year and a half in the industry, Lapointe built a strong foundation for his travel industry career through Nexion University before jumping into sales and selling vacation packages.

Other awards included:

• The Fostering Excellence Award: This new award, named in honour of Mike Foster, past President of Nexion Travel Group-Canada who stepped down from his post at the end of 2024, was presented to

WE ARE PROUD TO CALL THEM MEMBERS – THEY REPRESENT THE VERY BEST OF WHO WE ARE!

Gillian Scott of St. Thomas, ON.

• Ray of Positivity Award: Gene Jochen of Whitby, ON, was one of two winners for the Ray of Positivity Award, for consistently maintaining a positive outlook, being exceptionally helpful to fellow Nexion members and supplier partners, and promoting Nexion whenever the opportunity arises.

• Be Kind Award: Kim McPhail of Petrolia, ON, was one of the winners of this award, “for consistently embodying optimism, bringing positivity to every room they enter and demonstrating professionalism and grace in every situation.”

• Stories of Success Award: Lisa Dunne of Dunnville, ON, was recognized with this award for her inspiring achievements and contributions. Dunne was also honoured with a Spotlight Success Award, presented to an outstanding group of NEXTalk speakers.

More connecting doors for Carnival’s Mardi Gras ideal for multi-gen, group travel

MIAMI — Carnival Cruise Line’s Excel-class ship, Mardi Gras, is back in action following a dry dock in Marseilles.

The ship has set sail from Barcelona on a 15-day transatlantic journey back to its homeport of Port Canaveral, to resume a year-round schedule of Caribbean cruises.

Among the enhancements for the 6,400-passenger Mardi Gras are new connecting doors across 100 staterooms, offering more flexibility for multi-generational families and larger groups.

Carnival Adventures was revamped with a new layout, the ship’s casino was expanded with new slot machines and several retail venues were refreshed including Tag Heuer, Breitling, Pandora and Swarovski.

The ship also underwent a series of changes aimed at improving accessibility, including redesigned walkways and upgraded features in both public areas and guest cabins.

“Mardi Gras was a game-changer when she debuted as our first Excelclass ship, and now she’s setting the pace again as the first in her class to complete a dry dock,” said Carnival Cruise Line’s President, Christine Duffy. “These updates not only enhance the onboard experience for families and groups but also signal the exciting direction we’re heading in with future fleet enhancements.”

In 2027 Mardi Gras will be the first Excel-class, and the biggest in the fleet, to offer short four- and five-day itineraries to the Caribbean.

Lufthansa launches Allegris cabin on Toronto–Frankfurt

route

TORONTO — Lufthansa passengers travelling between Toronto and Frankfurt can now experience the airline’s new premium cabin concept, Allegris.

The first Allegris flight between the two cities took off Oct. 9, with the airline’s new Dreamliner. With Allegris, passengers enjoy an exclusive and personalized experience across all classes, innovative seating concepts, high-quality materials and state-ofthe-art technology.

For the winter season, Rio de Janeiro, Bogotá and Hyderabad will also be served from Frankfurt with Allegris, while Austin, Texas Allegris flights will start in December.

First launched in May 2024 on the Airbus A350-900 from Munich,

the new Allegris seating concept is proving extremely popular. More than half a million passengers in all classes have already experienced the new cabin, with 90% providing enthusiastic feedback.

“We are delighted that we will now be able to offer our passengers from Frankfurt our latest and significantly upgraded travel experience on long-haul flights with Allegris,” said Francesco Sciortino, Hub Manager Frankfurt at Lufthansa Airlines. “Allegris has been enthusiastically received by guests who have already experienced it. We are therefore particularly proud that the new premium cabin is now also being used on other routes and above all, from our largest hub.”

Lufthansa will announce further longhaul destinations for Allegris with the delivery of additional Boeing 787 aircraft in the coming weeks.

Air Canada to double landline service between YKF and YYZ

MONTREAL — As of Dec. 1, Air Canada will double the frequency of The Landline Company’s luxury coach service between the Region of Waterloo International Airport and Toronto Pearson.

The number of daily return trips will increase to 10 from five, giving customers more convenient options for travelling and better connection times with their onward flights from Air Canada’s global hub.

“We have been very satisfied with the response from the KitchenerWaterloo Region to Air Canada’s innovative, multi-modal service.

Customers are finding the comfort, convenience and reliability of Landline and its luxury motor coaches very compelling,” said Ranbir Singh, Director, Regional Airlines and Markets at Air Canada.

Singh added: “With the service growing in popularity, we are

Actually enjoy your time on board

Connect to free, fast-streaming WiFi* on our jets

• Stream TV & movies from your favourite apps

• Stay connected to work while travelling for business

• Check email, chat apps & surf the web

doubling the frequencies to 10 daily, which will give customers even better, one-stop connectivity between the Region of Waterloo International Airport and key destinations we serve from Toronto Pearson, such as Vancouver, Tokyo, Halifax, San Francisco and hundreds more.”

*Only on our E195-E2 aircrafts