Our Mission and Vision
LIVE EVERYDAY
VON Canada has been pioneering care at home for over 120 years. Today, we are a highly-trusted non-profit organization that works with our clients, employees, volunteers and partners to provide innovative clinical, personal and social support to people who want the comfort and peace of mind of living in their own homes and communities.
OUR VISION
Every life lived to the fullest
OUR MISSION
We help people live in their homes and communities by delivering the caring support that they and their families need.
Our vision and mission reflect our commitment to providing care that helps make every day as full of meaning and hope as possible. As a registered charity and not-for-profit corporation, our business is all about the difference we make in people’s lives. This commitment sets us apart: everything we do is focused on helping people to live their best lives possible. Every day.
We believe that everyone has the right to care regardless of their circumstances. That’s why VON Hastings Northumberland Prince Edward works hard to raise donations that are used to bring valued care to our clients and their families.
Our values help guide how we work as a team and with our clients and families:
OUR VALUES
Respect – we support others honestly, openly and fairly. Compassion – we listen and serve with sensitivity, empathy and concern.
Excellence – we commit to everyday improvement in all that we do.
We strongly believe that clients and their families have the right to make informed decisions about their care, and we encourage them to become partners in both the planning and delivery of their care. Personal and cultural values are part of that, and we ensure that every Care Plan we develop responds to the needs and concerns of our clients and their families.
With the help of our funders, donors, volunteers and committed staff, we offer a mosaic of programs and services across Hastings Northumberland Prince Edward that provide real hands-on help to seniors, children, youth and adults who need extra support. Together with our clients and their families, we contribute to the health and improved quality of life of Canadians in their homes and communities, where they want to be.
Giving to VON Hasting Northumberland Prince Edward
By becoming a VON donor, you will have a direct impact on the lives of children, individuals, and families across Hastings Northumberland Prince Edward. Your donation stays local, and 100% of your gift is directed to ensuring excellence in direct programming to clients.
3 Time Trivia Challenge Champs - Garrett’s Gang
There are many ways to give! Become a monthly donor today to ensure sustainability in donor funds for programming enhancements and operations. A gift of just 10$ a month can ensure that a family with a child in need of overnight nursing services has the peace of mind they deserve, knowing a VON nurse is there caring for their child through the night. To become a monthly donor, or to learn more about the impact of giving to VON Hastings Northumberland Prince Edward, contact us at (613) 392-4181 ext. 5412 or visit our website at www.von.ca
LEAVE A LEGACY
By naming VON Hastings Northumberland Prince Edward as a beneficiary in your will, you are leaving a legacy of compassion and comfort for so many in our community. To learn more about VON Hastings Northumberland Prince Edward Legacy Program, please contact us at (613) 392-4181 ext. 5412.
You can change lives
Our Service Stands Out
• VON Hastings, Northumberland, Prince Edward delivers care, 24 hours a day, 7 days a week, all year long.
• VON delivers a variety of nursing care, specialized services, home support services, and Community Support Services.
• VON offers personally designed care for the needs of our clients, caregivers and families.
• As a charitable not-for-profit health care agency, donations are used to provide free or subsidized services to persons who cannot afford to pay.
• For expert care and friendly, professional services, you can depend on VON’s carefully chosen health care team of Registered Nurses, Registered Practical Nurses, Health Care Aides, Personal Support Workers and Nurse Practitioners.
• Experienced and specially trained staff provide a variety of in-home quality Nursing, PSW, and Community Support Services to people of all ages, backgrounds and needs.
• Continuing education is a VON priority. VON staff attend specialized training and advanced courses in community health care to ensure they remain up to date with current practices and regulations.
• For services to help you remain at home, actively and independently, VON offers Meals on Wheels, and a full range of Home Care and Community Support Services.
• VON Nurses link people with helpful community resources.
• Every effort is made to speak with clients in their preferred language. The dignity and beliefs of all people are respected.
Professional Nursing Services
• General Visiting Nursing
All VON nursing services are provided by RNs or RPNs, holding current, valid Certificates of Competence issued by the College of Nurses of Ontario.
The objective of VON Nursing Services is to assist people to remain at home or to return to their normal daily activities as soon as possible.
VON nurses help individuals to make informed decisions about their health, and enable clients to attain and maintain their highest level of independence and quality of life. VON Nurses provide support to caregivers and families in their caregiving roles.
VON is committed to working with the Access Centres and other community partners to provide all residents of Hastings, Northumberland, Prince Edward access to the best quality nursing services.
Comfort
Comfort
VON provides 24 hour a day service. A professional nurse and manager are on call 24 hours a day to provide urgent services to clients outside of regular working hours.
• Palliative Care Program
VON understands just how devastating the diagnosis of a life limiting illness can be, not only to the person with the illness but also to family and caregivers. At VON, we have specialized staff with training in Oncology (care of clients living with cancer) and Palliative Care (A focus on promoting optimum quality of life at all stages of a life limiting illness). We are committed to providing wholistic care and compassion with the most up to date practices, knowledge and skills available. We understand that in these circumstances only the best care will do.
Our Palliative Care Team’s goal is to provide our Nursing and PSW staff with the best practices guidelines to provide exemplarily care, and the added knowledge and skills to address all areas of a Palliative approach to care. VON staff can assist by identifying issues with pain control and symptom management. We advocate for our patients by addressing Goals of Care early, to ensure our patients wishes are also our priority. Staff have Advanced Care Planning discussions to ensure our patients get their care, where they want it, when they need it.
VON achieves this by collaboration with RNAO Best Practice Guidelines, Cancer Care Ontario, Ontario Health, and working with local inter-professional teams who specialize in a Palliative approach to care. VON Palliative Care staff also collaborate with the client/ family and caregivers to provide wholistic client-focused care. Any individual faced with a life limiting illness
can be confident that the care they receive from VON will include support to both patient and caregivers. Compassionate support given to the client, family and/ or their caregivers, thereby greatly enhancing quality of life for all involved. VON services may be paid by the provincial health plan, insurance companies, or on a private pay basis.
• Intravenous Therapy Program
VON’s Intravenous Therapy Program delivers skilled nursing care and teaching to individuals in need of intravenous medications and/or solutions to manage and to maintain their health. These services are provided in the comfort of your own home. This enables you to remain in your home and actively participate in your community.
Care is provided by Registered Nurses proficient in I.V. therapy, pump management, ambulatory infusion and central lines.
Fee for services may be covered by the provincial health plan, private insurance or on a private pay basis.
• Nurses specialized in wound, ostomy and continence (NSWOC) and International interprofessional wound care specialists (IIWCC)
People with ostomies, fistulas, ulcers, and incontinence have very special needs. VON Nurses specialized in wound, ostomy and continence (NSWOC) and International interprofessional wound care specialists (IIWCC) are nurses who are specially trained to deal with the problems associated with these conditions. They keep abreast of state-of-the-art equipment and treatment programs.
Comfort
Comfort
The aim of VON Nurses specialized in wound, ostomy and continence (NSWOC) and International interprofessional wound care specialists (IIWCC) is to promote a person’s dignity, independence, and participation in family and community life. Services are available in home, in long term care facilities, and clinic settings. Services are directed to the person involved as well as their family and caregivers.
• Ostomy Care
A stoma is a surgically created opening in the abdomen that is made when a bowel or bladder diversion is needed. The Nurses specialized in wound, ostomy and continence (NSWOC) and International interprofessional wound care specialists (IIWCC) offer pre-operative counselling to help the person prepare for the change in body function and body image after surgery. Postoperatively, the NSWOC and IIWCC provides instruction on the techniques and appliances necessary for care of an ostomy. The NSWOC and IIWCC also provides emotional support to the individual and their family.
• Nursing Clinics, by appointment only, referrals through Ontario Health atHome
Port Hope Nursing Clinic
160 Peter St, Port Hope, ON
Campbellford Nursing Clinic
174 Oliver Rd, Campbellford, ON
Trenton Nursing Clinic
80 Division St, Quinte West, ON
Belleville Nursing Clinic
470 Dundas St, Belleville, ON
Home & Personal Support Program
Home Support Services enhance an individual’s quality of life by providing them with the personal assistance and support needed to make them comfortable in their own homes.
“My husband is happy when his male PSW visits with him while I go shopping. They talk about baseball and cars after his bath”.
Mabel, Caregiver
We provide special care for…
• Frail elderly seniors
• People recovering from surgery, injury or illness
• People with cognitive impairment
• Children and adults with special needs
• Terminally ill individuals
Specially Trained Staff
Our dedicated staff of Personal Support Workers provide assistance with light household duties and caregiver respite.
Home Management
Personal Support Workers assist people with activities of daily living while in the comfort of their own homes. Some examples include:
• Laundry
• Light Housekeeping
• Meal Planning and Preparation
Personal Care
• Bathing
• Skin care
• Dressing
• Feeding
• Exercise
• Medication Supervision
Strengthen
• Grooming • Catheter and Colostomy Care
Respite
Periods of relief for caregivers, allowing them to tend to other responsibilities outside of the home knowing their loved one is with a qualified health care professional.
SMART
(Seniors Maintaining Active Roles Together)®
Benefits of Exercise
Participation in physical activity programs like SMART® can help:
• Improve physical health, mobility, independence and energy
• Increase and maintain strength, coordination, balance, and flexibility; helping to prevent falls
• Manage weight and improve lung and heart function
• Prevent or manage: high blood pressure, cholesterol, respiratory conditions, stroke, stress, cancer, arthritis, osteoporosis, and many other sudden or chronic conditions
• Provide opportunities to meet new people and socialize in group settings
Participants can enroll themselves or be referred by healthcare providers, family or friends. Participants are encouraged to work at their own pace, wear comfortable clothing and supportive shoes.
Fall Prevention & Exercise Program
A free 12 week, education and exercise program aimed at seniors. The program will help you stay strong, on your feet, healthy and injury free. Registration is required and there is a pre- and post assessment. Learn to minimize the risks of falls by making easy changes.
Group Exercise
The SMART Group Program provides exercise classes to seniors who wish to improve their strength, balance and flexibility, regardless of their current ability, free of charge. Classes consist of low impact aerobics followed by strength, balance and flexibility training. Chairs are available and exercise bands are available for purchase. There is no mat work. Registration is required.
Classes are held in the community; in church halls, condominiums and apartment buildings. The sessions are typically twice a week, each lasting an hour, and adapted for all participant levels.
Strengthen
Strengthen Community Support Services
Ontario Health atHome partially funds community support, volunteer based programs. These services are provided to persons with physical and/or age related cognitive disabilities and their caregivers. VON supports individuals to remain healthy, active and independent, so they can remain in their own homes for as long as possible. Some user fees apply. Subsidies available.
• Meals on Wheels: Nutritious, hot and frozen meals are delivered to the client’s home by caring volunteers. This service is available for a small fee for residents within the Quinte West community. Hot meals, including dessert, are prepared by a local caterer. Our frozen menu includes entrees, breakfast foods, soups and dessert items. Special diet menu items are also available through our frozen meal supplier.
• Congregate Dining: Noontime dinners are offered in Trenton once a month. Social interaction and educational opportunities are provided.
• Volunteer Transportation: A transportation service is available, for a small fee, to provide clients with rides to medical appointments, errands and social outings. This service helps individuals remain independent, and provides regular contact with friendly volunteers.
• Telephone Reassurance: Volunteers make a friendly call in the morning providing family and caregiver reassurance. There is no charge for this service.
• Home Help Maintenance: This program is a brokerage system in which VON helps clients find independent contractors to assist with yard work, routine housework tasks, snow shoveling, and grocery shopping. Fees are agreed upon between the worker and the client.
• Assisted Living Program: The VON Assisted Living Program provides services to eligible seniors living within designated geographic areas in Belleville, Trenton, Cobourg and Campbellford. Services include personal support assistance such as dressing, personal hygiene, assisting and monitoring medication use and other routine activities of living; homemaking services including shopping, housecleaning and meal preparation; security checks or reassurance services including visits to ensure client health or safety; and care coordination.
Funded by the LHIN, services are flexible to the needs of the client and available 24 hours a day, 7 days a week on both a scheduled and unscheduled basis. Eligible seniors include those at high risk of requiring institutional care without this flexible and client-centred style of enhanced support. The VON Assisted Living Program allows these individuals to remain in their own homes with the support they need to maintain their health and safety. Access to this service requires a referral from the Community Care Access Centre.
Strengthen
Strengthen VON Adult Day Services
VON Adult Day Programs offer client-centred, compassionate care for individuals in the community living with cognitive and physical challenges.
Caregivers experience worry-free time away while their loved one attends either full or half-day programs that focus on supporting strengths and capabilities of the individuals who attend. Caring and specially trained staff support individuals to remain active, engaged and secure while participating in the activities designed to meet their social and recreational needs.
Services are available in the following communities: Quinte West, Picton, Brighton, Cobourg, Bancroft, Belleville, Port Hope and Campbellford. Please feel free to call for additional information or to arrange for a tour at any one of our locations. Call (613) 392-4181 or
Grand opening of the new site of Picton Adult Day Program.
PROGRAMS AND SERVICES BY GEOGRPAHICAL REGION
PROGRAM
Belleville Adult Day ServicesCrossroads to Care: Bayview Mall 470 Dundas St. E. Belleville, Ontario K8N 3A1 (613) 961-8878
Bancroft Adult Day Services: Located in the Community Care for North Hastings 1 Manor Lane Bancroft, Ontario K0L 1C0 (613) 332-3126
Strengthen VON ADULT DAY SITES
Brighton Adult Day Services: 51 Elizabeth St. Brighton, Ontario K0H 1H0 (613) 475-6264
Cobourg Adult Day Centre:
700 D’arcy St. Unit 18 Cobourg, Ontario K9A 5T3 (905) 377-8659 1-866-232-8828
Picton Adult Day Services:
74B King St. Picton, Ontario K0K 2T0 (613) 476-8799 1-866-628-4831
Quinte West Adult Day Services: 8 Frankford Crescent Unit 2 Trenton, Ontario K8V 4L2 (613) 208-0774
SMILE
Seniors Managing Independent Living Easily
General Information
1. What is the SMILE Program?
The SMILE program makes it possible for frail seniors, who are at risk of loss of independence, to remain in their own homes. The program provides access to services for the seniors (and their caregivers).
Dignity is a matter of choice, and the SMILE program offers seniors options in managing their own care. Seniors can choose what services they need, when they need them and who will provide those services.
2. Why was the program developed?
• To assist seniors in receiving services that meet their needs in a way that it is best suited to their circumstances
• To reduce the risk of premature dependence and institutionalization
• To improve the quality of life of seniors
3. Who is eligible?
To be eligible the senior must meet the following criteria.
• Require assistance with multiple household tasks and activities due to either a functional or cognitive impairment
• Be over 75 years of age or living with a disease of aging
• Live alone or with a caregiver unable to assist
• Be at risk of admission to hospital or a Long Term Care Home.
Sustain
4. Is there a fee for service?
Services are arranged based on the needs of the senior and individualized care plans and budgets are developed to meet their needs. There is no set fee for any service authorized by the SMILE Program. Service Providers are chosen by the client and are not employees of VON.
5. Will the assessment include disclosure of my financial status?
Annual income will be assessed to be determined eligible for funded services. If the income is above the threshold of $34,999 for an individual and $49,999 for a couple, SMILE will provide service navigation; however, financial assistance will not be available to purchase services.
6. What services may be funded?
• Household Management
• Cleaning
• Laundry
• Meals
• Shopping
• Errands
• Transportation
• Respite
• In home
• Adult Day Programs
• Seasonal Outdoor Chores
• Grass Cutting
• Snow Removal
7. How do I contact the SMILE Program?
Contact the SMILE Program at:
80 Division Street, Suite 14
Trenton, ON K8V 5S5
Telephone: 1-888-866-6647
Fax: 1-866-965-4389
In-Home Respite for Caregivers
In-Home Respite is a program designed primarily to provide caregiver relief for families caring for loved ones with cognitive or physical challenges. Consideration is also given to the frail elderly.
Features of the program are:
• An experienced team member will visit the home, and together with the caregiver develop a suitable program of support for the caregiver and the care receiver;
• Services include: ongoing caregiver support, counseling and information/education;
• A trained respite worker will be matched with the client, and where possible, that pairing is maintained during their time in the program to provide continuity. The focus is on encouraging and supporting client preferences and abilities while offering caregivers free time and respite from caregiving;
• Respite hours are based on needs and staff availability. The service is available 7 days a week.
Cherish Volunteer Opportunities
Join our Volunteer Team and be part of VON’s vision of a healthy community!
• Helping at Adult Day Programs
• Leading Seniors Fitness Classes
• Driving Seniors to appointments
• Providing friendly visits to a senior
• Promoting VON in the community
• Delivering Meals on Wheels in Quinte West
• Being a Community Board Member
• Working on Fundraising Events
• Assisting in the office
VON sincerely thanks all of our volunteers. You have demonstrated that no matter what stage of your life you are at, or the time you have to give, volunteering is rewarding and important work!
To volunteer, call VON Hastings Northumberland, Prince Edward Site at (613) 392-4181 or 1-888-279-4866. To sit on our local board contact ext. 5308.
All Community Support Services offer rewarding and meaningful volunteer opportunities. Whether you enjoy seniors, cooking, driving, or organizing, there is a place for you!
Trenton Knights of Columbus donation.
Community Corporation
VON Hastings, Northumberland, Prince Edward Community Corporation is the VON equivalent to a volunteer Board of Directors; responsible for raising funds to support local programs and services. They also participate in a variety of activities promoting community based health care, and advocate on behalf of seniors and caregivers in the region.
Did You Know???
Provincial Governments are responsible for healthcare in Canada; and to address the ever-increasing need, fundraised dollars are also required to help cover costs.
The money raised by our VON Community Corporation comes from a variety of sources and is used to: provide client subsidies for those unable to pay, purchase specialized medical equipment, and to provide ongoing training and education to our professional staff and volunteers.
Annually we need to raise in excess of $250,000 from the community. Please help us reach our goal by making a donation or organizing a special event. For more information or to support the Victorian Order of Nurses call (613) 392-4181 or 1-888-279-4866.
Charitable # 119284867RR0001
Why Give to VON?
Has VON touched your life by providing support to you or a loved one? Imagine what life would be like without VON’s caring staff, volunteers and services. Would you like to ensure that VON is able to continue to offer programs that are crucial to people’s ability to live independently and remain in their own homes and communities? Your charitable gift to VON Hastings, Northumberland, Prince Edward will directly support individuals in need through high quality home healthcare and community support programs.
(Please print):
Name:
Street:
City:
Donation Amount:
Postal Code:
q $25 q $50 q $75 q $100 q Other: $_______________
Payment Method:
q Cheque q Visa q Mastercard q Other: __________________________
q Monthly Pre-Authorized Payment (please attach VOID cheque)
Credit Card Number:
Expiry Date (MM/YY): CSC (3 digits on back):
Name on card:
Please return completed form to: VON Hastings, Northumberland, Prince Edward 80 Division Street Trenton, ON K8V 5S5
Thank you!
Planned Giving
Planned giving allows donors to leave a lasting legacy to a charity that has had an impact on their lives. To find out how you can make VON a beneficiary in your will, the recipient of memorial gifts, or how to leave financial assets such as stocks and property, or to communicate how you would like those funds to be used please check the following box. q
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